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Reviews of Kimpton Schofield Hotel, an IHG Hotel

4.5 out of 5
Kimpton Schofield Hotel, an IHG Hotel
2000 East Ninth Street, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1003 reviews" "
Rating 8 - Good. 220 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in May 2024

10/10 Excellent

Michelina

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing
Stayed 1 night in May 2024

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean, and the staff were friendly and responded to concerns immediately. The lobby was a really comfy and cozy area to sit in and enjoy a coffee or tea in the morning.
Stayed 2 nights in May 2024

10/10 Excellent

Deborah, Catawissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

2/10 Terrible

Philip

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated room, nothing worked. no amenities like staying at a Holiday inn at $450 night.
Stayed 1 night in Apr 2024
Response from Jana -AFOM on Apr 26, 2024
Hello Philip, Thank you for your feedback. Unfortunately, during your stay, we do not have any upgraded rooms available. Our rates typically vary depending on the events happening downtown in Cleveland. Rest assured, we will share your feedback with upper management, and we sincerely appreciate your input. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Michelle, Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had not a great room, but the hotel was full and the staff accommodated us because of this issue
Stayed 2 nights in Apr 2024
Response from Jana -AFOM on Apr 25, 2024
Hello Ms. Michelle,We appreciate the positive feedback and thank you for taking the time to complete the survey. Please feel free to reach out if you require any further assistance. We look forward to welcoming you back when're in town. Have a wonderful day!

10/10 Excellent

Christopher, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Omaira

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 2 nights in Apr 2024
Response from Jana- The Schofiedl Hotel -AFOM on Apr 19, 2024
Hello Amaira, We're glad that you had a pleasant experience with us. Please let us know if you have any questions. Enjoy your day!

4/10 Poor

James P

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I wasn't happy with my stay, you don't offer a complimentary breakfast no vending machines, for self service. No microwave in the room, refrigerator didn't work. The elevator was down Friday evening so had to climb 5 flights of stairs to my room on my bad knee. The staff was friendly but not to have modern conveniences for your guests was a little disappointing especially for what you charged for the room.
Stayed 1 night in Mar 2024
Response from Jana -AFOM on Apr 19, 2024
Hello James,We appreciate you taking the time to provide us with your feedback. We want to express our apologies for the inconvenience caused by the absence of a vending machine and the need to request the microwave. Your comments are valuable to us, and I assure you that we will address these issues with our upper management to enhance our services in the future. Thank you for bringing this to our attention.

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was such a lovely hotel with lovely staff to make the trip that much better!
Stayed 2 nights in Mar 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Mia, We're glad you enjoyed your stay with us. thank you for your kind words :)

6/10 Okay

Emily

Business traveller
Disliked: Amenities
The shower makes no sense,the glass door doesn't cover up anything so the water gets on the floor. You have to reach under the shower head to turn it on before you get in so you get cold water on you prior to stepping in. No coffee maker, no hand soap ( requested 2x). Coffee Maker was brought into my room and accompaniments were just tossed on a tray. No latch on the door to prevent someone mistakenly coming into your room, if they get your key- this happens more often than one would think. Thin walls. GREAT pillows, room did get cold and the restaurant next door is the best part of my experience. I had business customers in the US on business and had them there all week, I was so embarrassed how this hasn't measured up to other Kimpton experiences I've had elsewhere. Convenient to have Heinens Grocery next door if needed. Fine stay, not awful, but not great.
Stayed 1 night in Mar 2024

6/10 Okay

Donn

Travelled with partner
Liked: Amenities
There was loud music playing out in the street next to our hotel room 24/7. It was awful trying to sleep with that playing.
Stayed 2 nights in Mar 2024
Response from Jana -AFOM on Apr 26, 2024
Hello Donn,We appreciate your feedback, and we will ensure that this issue is raised with our senior management team. I extend my sincere apologies for any inconvenience caused during your stay. Should you require any assistance, please do not hesitate to let us know.Thank you.

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff at the hotel were awesome. Valet and front desk were absolutely amazing. Kind and super accommodating. Unfortunately had some poor experiences at Betts.
Stayed 1 night in Mar 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Amanda,We are delighted to hear that you find our employees amazing, and we sincerely appreciate your feedback. We apologize for the disappointing experience you had at the Betts restaurant. Rest assured; we will notify the management at Betts about your experience. We hope to have the opportunity to welcome you back in the future and remain your preferred choice for travel destinations. Thank you for sharing your thoughts with us.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the views and property. Facilities were great. Parking is an issue. Had to wait close to 1/2 hour to get our car from the vallet which is disappointing since it was was $45 a day. Also, our room wasn't ready when we arrived. Arrived a 1/2 hour after check-in.
Stayed 1 night in Jan 2024
Response from Jana -AFOM on Apr 25, 2024
Hello Eddie,Thank you for your feedback, and we apologize for any inconvenience regarding the valet parking. Rest assured; we are committed to continuously improving our services.We look forward to welcoming you back soon.Thank you.Best,Jana

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with inviting lobby and restaurant attached
Stayed 3 nights in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Diane,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room not ready at 8:15pm (arrival after a 4.5 hour drive) when check in listed at 4pm. Manager Michael on site was accomodating.
Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Stacy,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 Good

justin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Justin,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very elegant, clean, and staff was great
Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Tara,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 Good

Amanda

Stayed 3 nights in Dec 2023
Response from Jana -AFOM on Apr 19, 2024
Hello Amanda,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 Excellent

Meredith

Travelled with family
New fave!
What a great hotel! I've stayed at many spots downtown for many reasons as a semi-local to CLE. This hotel is my new favorite. Funky cool vibe and every single staff is dream. Perfect location to walk to Pickwick for comedy show. Dog friendly so cute to see them in and around lobby.
Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Meredith,I'm delighted that you find our hotel to have a cool vibe and that you enjoyed your stay. Thank you for your kind words. We look forward to meeting you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Sean,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 Excellent

Erika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations walkable to many attractions
Stayed 1 night in Feb 2024

2/10 Terrible

Ronnie

Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Just beautiful, excellent staff including the valets. Highly recommend.
Stayed 1 night in Feb 2024

8/10 Good

Jen

Liked: Amenities
Nice place to stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Dorethea

Bad
Stayed 1 night in Feb 2024

10/10 Excellent

Cleary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around incredible experience! Will stay here every time I’m back in Cleveland!
Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Travelled with partner
Liked: Staff & service
Location
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great valet service. Quiet and clean, good restaurant!
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Christina,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 Excellent

Neil

Stayed 1 night in Feb 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Neil,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Madisson

Stayed 1 night in Jan 2024
Response from Jana -AFOM on Apr 19, 2024
Hello Madisson,Thanks, for giving us a 5 out of 5 We really appreciate the rating you've given us. Your feedback means a lot to us!

6/10 Okay

Jamie

Stayed 1 night in Jan 2024

10/10 Excellent

Eliot

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my first stay at a Kimpton hotel. Bravo, I say. I loved the entry, with the open fire conversation pit. Also my room and bathroom were nicely decorated. Food at the hotel was very delicious, although service was slow, albeit friendly. The rather sour-seeming group of valet parking staff at the entrance was somewhat off-putting, though individual members were helpful.
Stayed 2 nights in Jan 2024

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
I was there for two nights stay. The first night the heating in the room didn’t work, which was problematic due to the fact that it was below 5° outside. However, I did let the desk know, and it was taken care of while I was away for my second night. There was a bunch of scuffing on the paint in the rooms. Is also my opinion that the valet cost per night were quite excessive.
Stayed 2 nights in Jan 2024

8/10 Good

Courtney

Business traveller
Liked: Staff & service, room comfort
Mostly positive
This was a really nice stay. The staff is really great and friendly and caring. The shower water pressure and the comfort of the bed are two of the most important things to me and both were great. I also love that the TV actually had full cable not just apps so that I was able to watch what I wanted when I wanted. The cleaning was fine but the room was at the point where a deep clean was really needed as there was just some mildew in the bathroom and the walls were getting dingy. Overall, I would stay again because the pros outweigh the cons.
Stayed 4 nights in Jan 2024

2/10 Terrible

Jace

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nick

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good, but not great
Beautiful lobby and the rooms were nice. We found a blood stain on the sheets and there was no microwave in the room. Turns out there isn't even a microwave in the lobby. The staff were nice enough to let me use the one in their office. I'd recommend walking half a block and parking in the lot yourself instead of paying the ridiculously overpriced valet service. Great location if you're going to an event at the field or Field House.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott Buchanan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a great vibe, great location for any events downtown. Lobby warmth and decor are very comfy and welcoming. Room decor and design is trendy and clean. Nice touch with a yoga pad in the room! Only minor dislike is no bathroom toiletries (lotion, a facial soap), but other than that, will definitely recommend and return when needed.
Stayed 1 night in Jan 2024

10/10 Excellent

Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location beautiful hotel
Stayed 1 night in Jan 2024

6/10 Okay

Michel

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Location is great, close to everything. Front desk staff is dismissive, valet service is slow but they're much friendlier. The common areas are nice and well maintained, the rooms not so much. The room was loud, poor noise insulation. Very poor job in cleaning, otherwise had all the essentials.. Would try elsewhere for the price.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lance

Stayed 1 night in Jan 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times and always enjoy it.
Stayed 1 night in Dec 2023

10/10 Excellent

Carrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Daina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked this Kimpton thinking it would be similar to the Kimpton in Pittsburgh we stayed at, but it was not. The rooms were not as nice (the one we stayed in had the windows painted black), the bathroom shower wasn’t very clean, and the room in general just looked a little run down. The location was good and the staff were very nice, but I don’t think I would stay at this hotel again.
Stayed 1 night in Dec 2023