Dear Sam, Thank you for sharing your experience. We are glad you found our staff to be friendly. However, we apologize for the issues you encountered during your stay. We take your feedback seriously and will address the concerns with the refrigerator, elevator, and front door to ensure immediate improvements. Your comfort and safety are important to us, and we appreciate you bringing these matters to our attention. We hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Mohamed El Hafedh, Thank you for your feedback. We sincerely apologize for the unsatisfactory condition you encountered. This does not reflect the standards we strive to maintain. Your concerns have been shared with our team to ensure immediate improvements. We hope to provide you with a significantly better experience in the future.Sincerely,Hotel Management

Dear William, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On rare occasions, this does occur, and we honor all reservations to the best of our ability. Again, we are sorry for the inconvenience. We have processed a refund, and you can expect the funds in 3-7 business days. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Melissa, Thank you for your feedback. While we are pleased that our staff provided attentive service, we deeply regret the unacceptable cleanliness concerns you encountered. We take reports of cleanliness and maintenance issues very seriously and are addressing these concerns with our respective teams immediately. We apologize for the oversight and the distress it caused. Your comments are crucial in helping us improve our standards, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Will, We are disappointed to see that your stay was far from the experience we strive to provide. Your comfort is important to us, and we sincerely apologize for any inconvenience caused by the condition of your suite. Please know that we take your feedback seriously, and we'll address this with our team to ensure we consistently deliver the impeccable accommodations our guests deserve. We are wholly committed to regaining your trust and hope you will consider allowing us another opportunity to host you again when your travels bring you back to our area.Sincerely,Hotel Management

Dear Yvette, Thank you for bringing this to our attention. We apologize for any discomfort caused by the odor in our non-smoking room. We take cleanliness and guest satisfaction seriously, and we will review this matter with our housekeeping team so that our rooms are fresh and odor-free. Your feedback helps us improve, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Sharon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your recent stay experience with us. We regret that we fell short of meeting your expectations during your stay. Your feedback is invaluable, and we apologize for any inconvenience caused. We'll address the cleanliness concerns with our housekeeping team to ensure thoroughness in preparations. Regarding kitchenware, they are available upon request at the front desk, and we'll provide more precise communication moving forward. We also apologize for any disappointment with our grab-and-go breakfast and noise disturbances. We'll review our options for improvement in these areas. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Garrett, Thank you for sharing your experience. We're pleased you found the room adequate for the price and experienced minimal noise issues. Your feedback about the visible dust and the shower curtain is valuable, and we'll address these concerns promptly with our housekeeping team to ensure a cleaner environment for our guests. We apologize for the limited breakfast selection and appreciate your understanding. We're committed to improving our services and hope to provide you with an even better experience in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for the positive review. We're delighted that you found Extended Stay America conveniently located near everything you needed during your stay. Providing a central and accessible location for our guests is essential, and we're glad you had a positive experience with us. Thank you for choosing us, and we hope to welcome you back again soon!Sincerely,Hotel Management

Dear Clifford, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure we are well-poised to serve you in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management

Dear Margaret, Thank you for staying with us and for your candid review. We apologize for any inconvenience caused by our ongoing renovation. Your feedback has been instrumental in identifying areas that require attention, and we are committed to taking all necessary measures to prevent similar incidents in the future. Your satisfaction is of utmost importance to us, and we would like to extend the opportunity to provide you with exceptional hospitality, allowing you to experience our updated facilities. We hope to welcome you back and showcase the improvements we have made.Sincerely,Hotel Management

Dear Debra, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Thank you for being our guest!

Dear Felestine, We are sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we appreciate you sharing your thoughts. If there is anything specific we can do to improve; please don't hesitate to reach out to us directly. We strive to provide exceptional experiences for all our guests and hope to welcome you back for a more enjoyable stay in the future. Thank you for your feedback.Sincerely,Hotel Management

Thank you for being our guest!

Dear Kaylee, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Also, our housekeeping team is checking your room and will work on the missing areas. Your feedback helps us continuously improve our service and guest experience. Considering our staff's attitude, please return for a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your remarks about your visit to our hotel. It is always our priority to meet and exceed guest's expectations. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, who are available 24 / 7 to help you. Please return so we can provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Ashley, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your recent experience with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. On the positive side, we appreciate you mentioning that you enjoyed the service of our associates. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Omar, We are pleased everything went great for you during your visit to our city. It is nice knowing our fantastic location with clean and comfortable rooms made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Kyla, We appreciate your feedback and apologize for any inconvenience you experienced with the room odor. Our team strives to provide a comfortable environment, and we regret falling short of expectations. Your comments are crucial for our ongoing improvements, and we'll address this matter internally. We hope you'll consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management

Dear Joel, Thank you for reviewing your recent stay; your comments are valuable to us. We are genuinely sorry for any inconvenience caused, particularly for the issues related to our hotel's cleanliness and the problems with your room key during your stay. Rest assured, we take these matters seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for the seamless stay you deserve.Sincerely,Hotel Management

Dear Sylvia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Ruth, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Sincerely,Hotel Management

Dear Scot, Thank you for taking the time to share your review with us. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance teams to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as we continue to improve our services and facilities. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Maria, Thank you for choosing our hotel during your recent visit to Cleveland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Maya, Thank you for staying with us and bringing these issues to our attention. Please accept our apologies for the inconvenience you experienced with the lingering smell of smoke and the shower problem. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We will address these matters with the concerned teams to rectify them promptly. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management

Dear Darrin, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased you had a pleasant stay. We could not be more delighted to read about the special attention you received from our front desk staff. We are fortunate to have them as a team member, and it is no surprise to see the dedicated service they demonstrated to you during your stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Thank you for being our guest!

Thank you for being our guest

Hello, Thank you for being our guest. As far as your concerns/questions. we have vending machines on the first floor, grab and go breakfast snack like items 6am-9:30am everyday, ice trays in your freezer-no ice machine in the building. If this was not suggested to you at checkin my apology. Hopefully you will stay with us in the future.

Dear Darlene, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Antonio, Thank you for the review and for sharing your experience. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management