Dear Nile,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT MIDDLEBURG HEIGHTS. You indicated that the uncleanliness of the carpet and the lack of housekeeping services hindered your experience. However, you mentioned that you did receive clean towels from the office, which was great to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Bryan, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS regarding the convenience. I do apologize for the issues highlighted that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Scott, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Keyoka,Thank you for your review following your stay at Red Roof Inn Cleveland Airport-Middleburg Heights. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the rude staff, the uncleanliness mentioned and the other listed issues hindered your stay, which saddens us. In regard to the charges, I am seeing where you were only charged 20 extra for an upgrade and you paid by cash.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Karla. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 4/5 score following your stay. I am happy that our comfortable bed, cleanliness and the other highlights pleased you. However, you stated that the noise mentioned, the lack of USB outlets and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Hello Jammae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Christopher, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

Hello Denise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Luis, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Kimberly,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. I am sorry to hear that your stay fell short of your expectations as you mentioned that the room or our hotel was not as you remembered. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jal,The staff and I at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS appreciates your feedback after your recent visits with us. You mentioned there was a lengthy wait at check in, towels were lacking, and the room was quite musty. In the future, should you require amenities such as a microwave or mini fridge, please feel free to explore our other room options. Please accept our sincerest apologies for any inconvenience caused. Feedback from our guest is always welcome as we move towards improving our services.Thank you again for the feedback provided, we hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Buddah,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry that your experience was less than ideal due to the situation mentioned. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong. At Red Roof, it is our intention to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Tyler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. It's saddening to hear you were unsatisfied with your stay due to the possible faulted amenities you encountered. Red Roof aims to provide our guest with a clean and comfortable stay which is why is saddening to see that we weren't able to accomplish this with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for sharing your perfect rating with us, Edric. Our staff at the Red Roof Inn Cleveland Airport-Middleburg Heights was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Sharon. The team at the Red Roof Inn Cleveland Airport-Middleburg Heights was pleased to know that you were fond of the second room's cleanliness and its good heat. However, you made mention of the faulty radiator in the first room and . As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

Hello Karen, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Angelina,Thank you for choosing to stay at our RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Opal. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Hello Rashad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Kenneth, Thank you for telling us about your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. I am glad you found your experience to be trouble free. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Bettina L, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Amy. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 3/5 score following your stay. I am happy that our close proximity to the airport pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Kristi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience due to the unanswered calls as you described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Kristin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Joanna, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS regarding decent price. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Beverly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Ian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Patrick. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

We deeply appreciate your honest feedback. I apologize we have fallen short on offering you an exceptional experience. If you'd like I would love to discuss this further with you. Please feel free to contact me

Thank you for you honest feedback and we are glad you enjoyed your stay with us. I hope you'll give us another opportunity to serve you on your next visit to Cleveland.

Thank you for sharing your perfect rating with us, Samantha. Our staff at the Red Roof Inn Cleveland Airport-Middleburg Heights was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

Thank you for taking the time offer your feedback. We are glad ro hear you enjoyed your stay and the services at night. We will be looking into your concerns and deeply apologize for the inconveniences.

Hello Johnson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Christina,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. It's great to hear that you were pleased with your stay prompting your 4/5 score. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Curtis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Travone, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking the time to offer us your honest feedback. We deeply apologize for the inconveniences experienced, as well as falling short on offering you an exceptional experience.

Thank you for sharing your experience, Neil, of your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. We regret the inconvenience you encountered with the room changes. You highlighted that the rooms were uncleaned as well as the the bathtub and the TV remote had no batteries. I sincerely apologize for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Penny, for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Carmen, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. The issue you’ve brought to our attention regarding the stained linens is truly regrettable. This is not an experience our guests have with us, as we hold our housekeeping staff to the highest standard. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence.Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Ginny,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Edward, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am glad to read that you found our hotel to be clean and it met your needs, and our front desk staff to be nice. However, you indicated that you did not spend much time and the beds could be a little bigger. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and Red Roof hope to continue to provide great experiences for you. Very truly yours, Sharma Red Roof Management RediResponse Specialist