Ratings based on 402 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from Clermont, fl

I have over 20 years experience in serving

Posted 21-Feb-2018
I have over 20 years of experience as a server / customer service expert. I have stayed at the Fairfield Inn a number of times over this past year and I have to tell you the staff is horrible. There is no customer service. No friendly hello, no going above and beyond, no matter what it takes, to please the customer. We are not difficult guests in the least but the superior attitudes of the staff , both of this time and and the other visits, doesn't sit by with me, in addition to the stranger I met at the front desk that felt the same way. After working at Omni for over 10 years I highest tide what is good customer service and what is excellent. Your staff is dry and very unwelcoming. It doesn't take much to sharpen the skills or I may just take over their job. Just kidding but in all seriousness come out when it was time to go and we finally finally finally who is getting tired,
5 out of 5
Recommended
for Everyone
by A verified traveller from Orlando

Nice Hotel

Posted 19-Feb-2018
Rooms were clean, staff helpful, easy parking, lots of places to EAT near by!
5 out of 5
Recommended
for Everyone
by A verified traveller from North Pole, Alaska

Very nice stay

Posted 22-Jan-2018
Pros: Everything is fine.
Cons: Nothing
Location: Located near restaurants and shopping but will need a car for some places.
I have stayed here for around 20 days in the last six months. I have had zero problems with my stays here. The rooms are clean, staff is great , breakfast is excellent and the coffee being available 24/7 is nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2018
Great location and room was very clean. The breakfast was okay. Staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fernandina Beach

Very nice close to all restaurants.

Posted 10-Jan-2018
Stayed for business at the auction. Conveniently close to all major restaurants and necessities. Enjoyed the stay. Staff was friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Wonderful Stay!

Posted 10-Jan-2018
Pros: Great amenities . Coffee, refrigerater, and micro-wave in room. Very comfortable beds. And the great selection at breakfast. Reliable WIFI.
Cons: Nothing really. No complaints.
Location: It's in a residential area, so there are many retail stores and restaurants nearby. You'll need a car. The hospital is across the street
I stayed 3 days durning a very he twice family visit. It was so nice to return to the hotel and relax in my comfortable room. The staff was helpful. They called me when my room was ready. I really liked that. No problems at all. Breakfast was great and coffee was delicious.
5 out of 5
Recommended
for Everyone
by A verified traveller

One night stay

Posted 8-Jan-2018
Our room was clean and very comfortable. It was a little hard to find since we were not from the area. We used google maps and arrived 30 min later than planned. The hotel is attractive and comfortable. Our room was super comfortable. It had everything we needed. Staff was friendly. We would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Jan-2018
Staff was extremely friendly and helpful. Nice quiet room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, Fla

Nice hotel close to places to eat and shop

Posted 30-Dec-2017
Pros: everything
Cons: nothing
Location: Places to eat and shop
Easy direction to visits family members. Loved the colors the Lobby and my room. Weather was good. Hotel very quiet and peaceful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Orlando

Very nice place

Posted 23-Dec-2017
Breakfast was great with a lot of variety and choices