City Mall Tours and Activities

El hotel es precioso, todo su entorno te da mucha paz y tranquilidad ya que está rodeado de la naturaleza en una hacienda y llega la brisa del mar. El personal muy muy atento solo que nos hubiera gustado que nos guíen más para aprovechar el lugar y hacer actividades adicionales porque había para ir a caballo, volar en helicóptero, caminar por las instalaciones y ver a los animales, servicio de spa y gym. El desayuno muy variado y rico, quedamos llenitos. Y el cuarto demasiado bonito también, tal vez un incluir un espacio para la ropa como clóset estaría bien.

Casa Firenza wasn’t my first choice, but it turned out to be one of the best hotel experiences I’ve ever had! We stayed in a beautiful suite overlooking the park and cathedral. The location was unbeatable, and we even enjoyed the city’s horse parade right from our balcony! Breakfast at Bogoli, the rooftop restaurant, came with stunning views of Cuenca. From early check-in to convenient laundry services and impeccable daily housekeeping, everything exceeded our expectations. But what truly sets Casa Firenza apart is its extraordinary customer service. After experiencing a severe allergic reaction following a traditional limpia at the local market, I needed urgent medical attention. Despite it being Sunday, the receptionist arranged for a doctor to come directly to my room in less than 30 minutes. That level of care and responsiveness was incredible and genuinely felt lifesaving. Every single staff member, from reception and security to the restaurant and housekeeping teams, was warm, attentive, and professional. Even our checkout experience was exceptional. Beautiful rooms and great locations can be found anywhere, but genuine hospitality like this is rare. Casa Firenza doesn’t just provide excellent service; they truly care about their guests. 10/10! One of the best hotels in downtown Cuenca. I cannot recommend it enough, and I would absolutely stay here again!