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Reviews of The Rose Chicago, Tapestry Collection by Hilton

4 out of 5
The Rose Chicago, Tapestry Collection by Hilton
5200 Pearl Street, Rosemont, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1002 reviews" "
Rating 8 - Good. 168 out of 1002 reviews" "
Rating 6 - Okay. 43 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

KENNETH, CENTERVILLE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit Chicago several times a year and The Rose is where we have stayed every time for at least the last five years. Stayed many different places in the many years before that..The Rose pretty much checks all our boxes; nice price, very clean, easy highway access, lots of nearby dining options. It's also very convenient that there's a restaurant and bar on property. The only thing that would make it better would be free parking and refrigerators in the rooms...
Stayed 3 nights in May 2024

6/10 Okay

Don

Liked: Cleanliness, staff & service
Disliked: Amenities
Stay was nice. Friendly staff. Asked specifically to be in a room with a refrigerator. No refrigerator was supplied to our room. Made stay not as pleasant.
Stayed 2 nights in May 2024
Response from The Rose Hotel on May 22, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 Terrible

Jorddann, Mundelein

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Aesthetically the hotel is gorgeous but the gentleman answering phones for shuttle is so out of pocket definitely shouldn’t be in hospitality if you can’t even be nice. My flight was cancelled it’s a Sold out weekend in Chicago I was lucky enough to settle for the accommodations I took the shuttle because it was 6 mins to airport and worked to not have to Uber. I walked to shuttle area and noticed it wasn’t there I called they said you have to call to be picked up. I did I was told 2E by jet blue and that shuttle was already on the way will be a minute or so, then I standing where told shuttle just drives by NO STOPPING AT E2… I cloning flabbergasted called guy says well where am I standing I explained I can see terminal 3 and Hilton side and looking at door for E2 2 different drivers both come a gentleman also waiting 45 mins no shuttle we had to walk to 2c….. to get on shuttle. I called multiple times and I was told just take a cab and get a receipt……. I shouldn’t have to take anything out of my own pocket after paying to stay with the shuttle included especially for a 6 minute ride…. I aware the phone guy. I arrived and he was working the front desk and when I checked out I really wanted to talk on someone but didn’t feel comfortable as all I wanted to do was sleep but sadly very embarrassed to be treated this way as a Hilton member
Stayed 1 night in May 2024
Response from Alejandro J. on May 19, 2024
Dear JorddannWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their rude approach. We intend to take this episode very seriously, communicate with our team and arrive at a conclusion as to why such an unfortunate incident occurred. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Please feel free to reach me out directly to ajuka@hilton.com.Sincerely,

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly nice, and the staff was very accommodating, but the neighborhood was not so great
Stayed 1 night in May 2024
Response from Alejandro J. on May 19, 2024
Dear Hugh,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Best regards,

8/10 Good

David

Stayed 1 night in Apr 2024
Response from The Rose Hotel on May 22, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kristina

Stayed 2 nights in Apr 2024
Response from The Rose Hotel on May 2, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

james, Cedar Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool modern art feel. Close to Fashion Center outlets and restaurants. In house facilities are very good. Excellent, attentive staff.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 25, 2024
Hello James,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Patrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adjacent doors to room open and close extremely loudly which disturbed our sleep each night.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 24, 2024
Hello Patrick!We are sorry that you were disappointed with your room, and that your stay with us did not meet your expectations. We apologize for the fact that your room does not appear to have been prepared to the standard that we normally provide for our guests. We appreciate your review, many thanks, and we are sorry that you didn't enjoy your stay with us more.

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 24, 2024
Hello Alla, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again! See you soon!

10/10 Excellent

Jamie, Seabrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Everything was convenient. Property was so cute. I will stay here again.
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Hello Jamie, Where words fall short, ratings do the job! Thank you for such gracious rating! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was easy drive to airport
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Hello Tamara,Thank you for the perfect rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rose Hotel on Apr 10, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rose Hotel on Apr 6, 2024
Dear Isaiah,We are truly sorry for the negative experience. We hope we can make it right next time.

4/10 Poor

Jacquelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Apr 5, 2024
Dear Jackelyn,We are truly sorry for the negative experience. We hope we can make it right next time.

8/10 Good

Kimberly

Travelled with partner
We had a long layover (11 hrs) on a last min flight cancellation. I booked the hotel based on the reviews and its location. It was very clean & close. We were able to use their free airport shuttle in the morning at 6:30 to return to the airport & that was helpful.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 30, 2024
Hello Kimberly,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn’t mention that we would have to pay 35 just to exit the property.
Stayed 1 night in Mar 2024
Response from The Rose Hotel on Mar 17, 2024
Good evening, I do apologize about the inconvenience. Our hotel does charge for overnight parking, and we apologize if that was not properly communicated during your check-in. We do hope to see you again in the future

10/10 Excellent

Brandt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from The Rose Hotel on Mar 10, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kenneth Tse-Kin

Response from The Rose Hotel on Feb 28, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all extremely nice. We had breakfast there the next day, food was AWESOME and those staff members truly made our stay better. They went out of their way to make sure we had a great experience. I had the breakfast burrito and it was probably the best I've ever had! They also had Starbucks coffee! The room was nice, and updated. But they could have used more pillows. The only downside was that there was no refrigerator in our room. I would definitely stay there again! And would probably have dinner there since the food was so good!
Stayed 1 night in Feb 2024
Response from The Rose Hotel on Feb 12, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Rose Hotel on Feb 10, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Stefanee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Rose Hotel on Feb 6, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

SELDA

Liked: Staff & service, property conditions & facilities, room comfort
Amazing staff
Excellent customer service
Stayed 1 night in Feb 2024
Response from The Rose Hotel on Feb 5, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Renee

Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 31, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 26, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 22, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 18, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Shenita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 17, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 Good

Bob

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 11, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Services on Jan 10, 2024
Dear Penny,Thank you for the perfect score. We hope to see you back at The Rose soon!

10/10 Excellent

Douglas, Elk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with an excellent staff, check in was a breeze. The room was very spacious and the bathroom was awesome with a full walk in shower. Food selection was great and did I mention the staff were excellent
Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 10, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 Good

Mary Rose

Stayed 1 night in Jan 2024
Response from The Rose Hotel on Jan 10, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great decor and environment and friendly and quick check in. Parking charge of $30 was excessive in my opinion for one night.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 8, 2024
Dear Erica. Thank you for the feedback. We are happy to known you enjoy the hospitality from our team. We regret to know parking was overprice for you however we assure you our prices are the most economical from the area. Again, thank you for the perfect score!

10/10 Excellent

Denzel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 8, 2024
Dear Denzel. Thank you for the perfect scoreWe hope to see you back soon!

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Jan 7, 2024
Dear Tatiana, Thank you for the perfect score. We look forward to seeing you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel for a convenient stay when coming or going to O’Hare.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Dear Katherine. Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 29, 2023
Dear guest,Thank you for the perfect score. We look forward to see you again!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great Shuttle
Excellent, new, modern hotel. Misses… no in room safe, mini-fridge…Hits… restaurant, bar, shuttle and approximation to ohare. We’ll stay again.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 25, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Sharmella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of the cleanest hotels I’ve ever stayed at! The room was beautiful and smelled amazing. I even ordered room service and that was delicious. This is now my go to hotel for the Rosemont area.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 20, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 20, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Gaspare

Stayed 1 night in Dec 2023
Response from The Rose Hotel on Jan 6, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were exceptional. When I asked about adding park and fly, they were more than helpful in taking care of me. They offered free bottles of water and even champagne for the adults. Excellent friendly service. I checked in after 8pm so this wasn't even the day shift!
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 18, 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 11, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Response from The Rose Hotel on Feb 7, 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and amenities are perfect for short or long stay since its so close to the airport and the city.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 9, 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 Excellent

jenefer

Business traveller
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 9, 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

2/10 Terrible

Kerri

Disliked: Amenities
Absolutely nothing special or unique.
Stayed 2 nights in Dec 2023
Response from The Rose Hotel on Dec 7, 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 Excellent

Lucille

Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 23, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peloton King Suite
We had a peloton king suite. It was very clean very comfortable, and the service was excellent. The drawbacks were the closet only has about 6 inches of bar to hang things on, and the TV remote only worked for up to about 7 feet in front of the TV.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on Dec 6, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel near ohare by far! Love the hotel and restaurant and bar. Staff was wonderful!
Stayed 1 night in Nov 2023
Response from Tracie A. on Nov 29, 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Rose Hotel on Nov 21, 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!