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Reviews of Sleep Inn near Great Lakes Naval Base

2.5 out of 5
Sleep Inn near Great Lakes Naval Base
3250 Bittersweet Ave, North Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 265 out of 607 reviews" "
Rating 8 - Good. 185 out of 607 reviews" "
Rating 6 - Okay. 86 out of 607 reviews" "
Rating 4 - Poor. 45 out of 607 reviews" "
Rating 2 - Terrible. 26 out of 607 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dianeishka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia super acogedor y limpio. Si tienes un familiar candidato a graduacion excelente para reservar
Stayed 2 nights in May 2024
Response from Mike on May 21, 2024
Estimado/a Dianeishka,Muchísimas gracias por compartir su excelente experiencia con nosotros. Nos alegra saber que encontró nuestro hotel acogedor y limpio. Su recomendación para aquellos que tienen un familiar en proceso de graduación es muy apreciada.Esperamos poder darle la bienvenida nuevamente en el futuro y seguir ofreciéndole el mejor servicio posible.Saludos cordiales,Mike - GMSleep Inn

6/10 Okay

Saleeta

Liked: Cleanliness, staff & service
It was okay, staff was friendly, tv didn’t work and no wifi in my room. Lights kept turning off randomly. It wasn’t a terrible experience it was peaceful just minor complications.
Stayed 4 nights in Apr 2024
Response from Mike - GM on May 16, 2024
Dear Saleeta,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and that you were able to enjoy a peaceful stay despite the minor complications you experienced.We apologize for the inconvenience regarding the TV not working and the lack of Wi-Fi in your room. Your comments have been noted, and we will address these issues promptly to ensure a more comfortable experience for our future guests.Additionally, we will investigate the issue with the lights turning off randomly to prevent any further inconvenience.We appreciate your understanding and hope to welcome you back for a flawless stay in the future.Warm regards,Mike - GM

10/10 Excellent

Andre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence, safe, and clean.
Stayed 3 nights in May 2024
Response from Mike on May 13, 2024
Dear Andre,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the good service during your stay and that our location, close to both a store and the naval base, was convenient for you. Ensuring excellence, safety, and cleanliness for our guests are paramount to us, and we're thrilled that we could meet your expectations in these areas. Your satisfaction is our greatest reward, and we're grateful for your kind words.We can't wait to welcome you back for another exceptional stay in the future!Warm regards,MikeManagement Team

8/10 Good

carika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and is close to a store and the naval base
Stayed 2 nights in May 2024
Response from Mike on May 13, 2024
Dear Carika,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed the good service during your stay and found our location convenient, being close to both a store and the naval base.Providing excellent service and convenience to our guests is always our top priority, and we're delighted that we could meet your expectations in these aspects.We look forward to welcoming you back for another pleasant stay in the future!Best regards,Mike - GM

4/10 Poor

Xavier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff missing not worth the price
Stayed 2 nights in May 2024
Response from Mike on May 13, 2024
Dear Xavier,Thank you for taking the time to share your feedback regarding your recent stay with us during the RTC graduation. We sincerely apologize for any inconvenience you experienced due to our staff missing during your visit.Ensuring our guests receive attentive and professional service is paramount to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our team to address any issues and to improve our service delivery moving forward.We understand the importance of value for money, and we're disappointed to learn that you felt your experience did not meet your expectations. Please know that your feedback is invaluable to us as we continually strive to enhance the guest experience.If you would like to discuss your stay further or if there's anything we can do to make amends, please do not hesitate to reach out to us directly.Regards,MikeSleep Inn

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Navy base
Stayed 3 nights in May 2024
Response from Mike - GM on May 13, 2024
Dear Daniel,Thank you for sharing your feedback! We're delighted to hear that you had an excellent stay with us during the RTC graduation. It was our pleasure to host such a memorable event, and we're thrilled that we could contribute to your positive experience.If your travels bring you back to the area, we would love to welcome you again for another wonderful stay.Best regards,Mike - GM

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mike on May 6, 2024
Dear Cesar,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay with us. Our team works hard to ensure every guest experience is memorable, and it's incredibly rewarding to know that we hit the mark during your visit.We hope to welcome you back to our hotel soon for another fantastic stay. If there's anything specific you loved about your time with us or anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Mike - GMSleep Inn

6/10 Okay

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mike - GM on Apr 30, 2024
Dear Esmeralda,Thank you for taking the time to share your experience! We're delighted to hear that you found our hotel to be clean and enjoyed the friendly environment. Providing a welcoming and comfortable stay is always our goal, and we're thrilled that we met your expectations. We would be honored to have you stay with us again in the future. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to share. We look forward to welcoming you back!Regards,

10/10 Excellent

luz m Lopez ,francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Mike - GM on Apr 26, 2024
Dear Lopez,Thank you so much for your glowing review! We're thrilled to hear that you had a perfect stay with us. Providing exceptional experiences for our guests is what we strive for, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to [location], we would love to welcome you again for another fantastic stay. Until then, safe travels!Warm regards,Mike - GMSleep Inn

10/10 Excellent

Herminio

Stayed 4 nights in Apr 2024
Response from Mike - GM on May 16, 2024
Dear Herminio,Thank you for your kind words! We're thrilled to hear that you had an excellent stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted to know that we succeeded during your visit.If there's anything specific that made your stay memorable or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic experience!Warm regards,Mike - GMSleep Inn

10/10 Excellent

Christopher, Old Hickory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy i stayed here for my son's graduation from Naval boot camp. Clean, quiet, and close to the base.
Stayed 2 nights in Apr 2024
Response from Mike - GM on Apr 24, 2024
Dear Christopher,Thank you for choosing to stay with us during such a special occasion! We're thrilled to hear that you enjoyed your time at our hotel and that our clean, quiet accommodations suited your needs. Congratulations to your son on his graduation from Naval boot camp—we're honored to have been a part of this milestone moment. Should your travels bring you back to the area, we'd love to welcome you again!Kind Regards,

6/10 Okay

Alicia

Travelled with family, Business traveller
Liked: Staff & service
The elevator kept breaking down and i was on the 3rd floor. Pregnant and with a toddler plus luggage to carry was no joke.
Stayed 4 nights in Apr 2024
Response from Mike - GM on Apr 22, 2024
Dear Alicia,We truly apologize for the inconvenience you experienced during your stay with us. Your comfort and safety are our utmost priorities, and it's disheartening to hear about your struggles with the elevator, especially considering your circumstances. We understand the added challenge of being pregnant and having a toddler to care for, compounded by the inconvenience of carrying luggage up three flights of stairs. Please know that we take your feedback seriously, and we'll work diligently to address the elevator issue to prevent such occurrences in the future. We sincerely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,

6/10 Okay

CERIACO R

Business traveller, Travelled with partner
Liked: Staff & service
Other than a clogged up sink, the staff were friendly and professional.
Stayed 3 nights in Apr 2024
Response from Mike - GM on Apr 22, 2024
Dear Ceriaco,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be friendly and professional. Please accept our apologies for the inconvenience caused by the clogged sink. Rest assured, we'll address this issue promptly to ensure a more seamless experience for our future guests. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Regards,

10/10 Excellent

Clermont

Thank you for your patience,and your kindness break fast.
Stayed 1 night in Apr 2024
Response from Mike - GM on Apr 18, 2024
Dear Clemont,"Thank you for taking the time to leave your review! We're delighted to hear that you enjoyed your stay and appreciated our breakfast offerings. We strive to provide exceptional service and a comfortable experience for all our guests. Your kind words are greatly appreciated, and we hope to welcome you back again soon for another wonderful stay!"Regards,Sleep Inn

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful and caring and honest
Stayed 3 nights in Apr 2024
Response from Mike - GM on Apr 15, 2024
Dear Julie,Thank you so much for sharing your experience with us! We're thrilled to hear that you found our hotel to be respectful, caring, and honest. Providing a clean and comfortable environment for our guests is always our top priority, and we're glad that you felt at home during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back again soon!Warm regards,Mike - GMSleep Inn

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
was quite didnt hear anyone else ever
Stayed 3 nights in Apr 2024
Response from Mike - GM on Apr 9, 2024
Dear Andrea,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed a peaceful and comfortable stay at our hotel.Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted to know that you found your accommodations clean and cozy.Should your travels bring you back to the area, we would be honored to host you again and provide you with another memorable stay.Warm regards,Sleep Inn

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike - GM on Mar 25, 2024
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent stay at our hotel did not meet your expectations. Your satisfaction is of utmost importance to us, and we apologize for any shortcomings you experienced during your time with us. We would greatly appreciate the opportunity to learn more about your concerns so that we can address them and improve our services for future guests.Please feel free to reach out to our guest services team directly so that we can better understand your specific issues and work towards resolving them. Your feedback is invaluable to us, and we are committed to making every guest's experience a positive one.We hope to have the chance to welcome you back in the future and demonstrate the improvements we have made based on your feedback.Warm regards,Mike P.Sleep Inn

8/10 Good

Nadine

It’s was great 👍
Stayed 2 nights in Mar 2024
Response from Mike on Mar 17, 2024
Dear Nadine,Thank you for sharing your positive feedback regarding your recent stay with us! We are delighted to hear that you had a great experience during your time at Sleep Inn.Providing excellent service and ensuring our guests have a memorable stay are our top priorities, and it brings us immense joy to know that we succeeded in meeting your expectations.We appreciate you choosing Sleep Inn and taking the time to share your experience with others. Your kind words serve as encouragement for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back for another wonderful stay in the near future. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.Warm regards,MikeSleep Inn

6/10 Okay

allison

Travelled with family
Liked: Cleanliness, room comfort
Convenient but wouldn't choose it again.
Grateful for the support for families attending naval bootcamp graduation. Front desk staff very friendly. The bed was excellent for comfort. What fell short for me is the coffee maker drained water all over the desk, wetting my paperwork. I never received more coffee after not being able to use the original two single packets I had when I arrived. The water pressure in the shower was low and didn't maintain heat during my shower; could be that most at the hotel were readying to head over to the graduation at the same time.
Stayed 2 nights in Feb 2024
Response from Mike on Feb 27, 2024
Dear Allison,Thank you for taking the time to share your thoughts with us. We are delighted to hear that you appreciated the support provided for families attending the naval Bootcamp graduation and that our front desk staff was able to contribute to a positive experience. We also appreciate your kind words about the comfort of our beds.However, we apologize for the inconveniences you encountered during your stay. It's disheartening to learn about the issues with the coffee maker and the challenges you faced with the water pressure and temperature in the shower. Please rest assured that we take your feedback seriously, and we will be addressing these concerns with the relevant teams to prevent a recurrence.We understand the importance of these details in ensuring a comfortable stay, and we regret any frustration caused. Your feedback helps us improve, and we are committed to making the necessary adjustments to enhance the overall experience for our guests.If your travels bring you back to the area, we would be honored to have another opportunity to provide you with an improved and seamless stay.Thank you for your understanding and for choosing to stay with us.Best regards,Mike - GM

6/10 Okay

Pavitar

Travelled with family
Liked: Amenities
Y
Stayed 3 nights in Feb 2024
Response from Mike - GM on Feb 22, 2024
Dear Pavitar,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a good stay at our hotel. It's our utmost priority to ensure our guests have a comfortable and enjoyable experience, and we are delighted that we met your expectations.If there is anything specific you loved about your stay or any areas where we can improve further, please feel free to share your insights. Your feedback is invaluable to us as we strive to enhance our services.We look forward to welcoming you back in the future and providing you with another excellent stay.Best regards,Mike

10/10 Excellent

Natalie

Stayed 2 nights in Feb 2024
Response from Mike - GM on Mar 25, 2024
Dear Natalie,Thank you so much for taking the time to share your wonderful feedback with us! We're delighted to hear that you had an excellent stay at our hotel. It's always our goal to provide top-notch service and ensure our guests have a memorable experience.We greatly appreciate your kind words and are thrilled that you enjoyed your time with us. If your travels bring you back to the area, we would be honored to host you again.Warm regards,MikeSleep Inn

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional. Check in & Check out was smooth and easy. The room was clean. The bedding was fresh no funky smell no bed bugs, everything seemed fine. Rug was clean no crumbs which usually that let’s me know if a please actually cleans or not. The area was very calm, seemed safe. I would recommend pre-planning and get familiar with the area since there’s not many dinings or things that are walkable near it. However it is one of the closest hotels to the base. Overall, no complains. Would recommend. Will be coming back!
Stayed 2 nights in Feb 2024
Response from Mike on Feb 27, 2024
Dear Karla,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that our friendly and professional staff, smooth check-in and check-out processes, and clean, comfortable accommodations contributed to a pleasant stay for you.Your acknowledgment of our efforts to maintain a fresh and welcoming environment is greatly appreciated. We're delighted that you found the area calm and safe, and we appreciate your recommendation for future guests to pre-plan and get familiar with the surroundings.We truly value your recommendation and are honored that you plan on coming back. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future.If there is anything specific you would like to see or experience during your next stay, please feel free to let us know. Safe travels, and we can't wait to host you again!Best regards,Mike - GM

6/10 Okay

Leslie

Travelled with family
Liked: Amenities
Stayed 1 night in Nov 2023
Response from Mike on Feb 20, 2024
Dear Leslie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good stay overall. Your satisfaction is important to us, and we appreciate your positive comments.We also value your input, and if there are specific aspects of your experience that you feel could be improved to make it an exceptional stay next time, please do not hesitate to share them with us. Your insights are instrumental in helping us enhance our services for future guests.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,Sleep Inn Management

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The staff were friendly, the room was clean. It was close to the navel base for graduation
Stayed 3 nights in Feb 2024
Response from Mike - GM on Feb 19, 2024
Dear Julie,Thank you for choosing to stay with us during the RTC graduation, and for taking the time to share your positive experience. We're thrilled to hear that our friendly staff and clean rooms contributed to your overall satisfaction.We understand the importance of proximity, especially for events like the naval base graduation, and we're delighted that our location met your needs.Your kind words serve as a great motivation for our team. If there's anything specific you loved about your stay or any areas where we can improve, please feel free to let us know.Congratulations to the graduate, and thank you for allowing us to be a part of this special occasion. We look forward to welcoming you back in the future!Best Regards,Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
My only complaints were that, no teabags as I am not a coffee drinker, tho this is the norm for most hotels. Hate having to change to go to common area first thing. There's a safe but no microwave.
Stayed 3 nights in Feb 2024
Response from Mike on Feb 19, 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you had an excellent overall experience.We appreciate your input regarding the availability of teabags. Your feedback is valuable, and we'll certainly take it into consideration for future improvements. We understand the importance of catering to different preferences and will explore options to provide a more diverse selection in-room.Regarding the inconvenience of changing to go to the common area first thing, we apologize for any inconvenience caused. Your feedback highlights an area where we can strive to enhance the convenience for our guests, and we'll look into ways to address this concern.We also appreciate your note about the absence of a microwave. Guest comfort is a priority, and we'll assess the feasibility of adding microwaves to our rooms to enhance your convenience.Your insights are essential, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Best Regards,Sleep Inn Management

10/10 Excellent

Cecilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mike on Feb 19, 2024
Dear Cecilie,Thank you for choosing our hotel for your RTC graduation event stay, and for taking the time to share your experience. We are thrilled to hear that you had an excellent stay during this special occasion.Congratulations on the RTC graduation! Your positive feedback means a lot to us, and we are delighted that our accommodations met your expectations. If there's anything specific you enjoyed about your stay or any suggestions for improvement, please feel free to share.We appreciate your patronage and hope to have the pleasure of welcoming you back for future occasions. Safe travels and best wishes to the graduate!Warm regards,Sleep Inn Management

10/10 Excellent

DINA

Need to have microwave in rooms and more choices at breakfast like bagels.
Stayed 1 night in Feb 2024
Response from Mike - GM on Feb 16, 2024
Dear Dina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good stay at our hotel, and we appreciate your valuable input.We understand the convenience of having a microwave in the rooms, and we will certainly take this suggestion into consideration for future improvements. Our goal is to make our guests' stay as comfortable as possible, and your feedback helps us identify areas where we can enhance our services.Regarding breakfast choices, we appreciate your suggestion for more variety, including bagels. We are always looking for ways to enhance our breakfast offerings to cater to the diverse preferences of our guests. Rest assured, your comments will be shared with our team as we continually strive to provide a satisfying experience for all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future and thank you for choosing us for your stay.Warm regards,Mike - GM

8/10 Good

Xiaoguang

Stayed 1 night in Feb 2024
Response from Mike - GM on Mar 25, 2024
Dear Xiaoguang,Thank you for choosing to stay with us and for sharing your feedback! We're thrilled to hear that you had a great stay and found our rooms clean and comfortable. Providing a welcoming and pleasant environment for our guests is always our top priority.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,MikeSleep Inn

8/10 Good

Sahira, San Diego

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mike on Feb 2, 2024
Dear Sahira,Thank you so much for taking the time to share your positive experience at our hotel! We are delighted to hear that you found our rooms clean and comfortable, and that our staff was able to assist you during your stay.It's always our goal to provide a welcoming and enjoyable environment for our guests, and your feedback is greatly appreciated. We strive to maintain high standards of cleanliness and comfort to ensure a memorable experience for everyone who chooses to stay with us.We look forward to welcoming you back in the future and providing you with another outstanding stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share them with us.Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,Management Team

6/10 Okay

Cherie

Stayed 4 nights in Jan 2024
Response from Mike on Jan 24, 2024
Dear Cherie,Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you had a good stay. Guest satisfaction is our top priority, and we're always looking for ways to enhance our guests' experience.If there are any specific aspects of your stay that you particularly enjoyed or if there are areas where we could improve, we would love to hear more details. Your input is valuable to us as we strive to provide the best possible service to our guests.We hope to have the opportunity to welcome you back in the future and ensure an even more enjoyable experience.Best regards,Mike - GMSleep Inn

8/10 Good

Francisco

Stayed 4 nights in Jan 2024
Response from Mike on Jan 16, 2024
Dear Francisco,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had an excellent stay at our hotel. It's always our goal to provide exceptional service and create memorable experiences for our guests.Your kind words are truly appreciated by our entire team. We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear more.Safe travels, and thank you for choosing Sleep Inn!Best regards,Mike - GM

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike - GM on Jan 11, 2024
Dear Janis,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you had an excellent stay with us and that you found our hotel clean and comfortable. It's our priority to provide a welcoming and enjoyable experience for all our guests, and we are thrilled that we met your expectations.Our team works hard to maintain high standards of cleanliness and comfort, and it's rewarding to know that our efforts contributed to your satisfaction. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear more. Your feedback is invaluable as we strive to continuously enhance the guest experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Mike - GMSleep Inn

10/10 Excellent

Scott

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Mike - GM on Jan 9, 2024
Dear Scott,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had an excellent stay and found our rooms clean and comfortable. Your kind words are truly appreciated, and it motivates our team to continue providing exceptional service.We take great pride in maintaining a high standard of cleanliness and ensuring our guests feel comfortable during their time with us. It's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your input is invaluable to us.Safe travels, and we hope to have the pleasure of hosting you again soon!Warm regards,Mike -GMSleep Inn by Choice Hotels

10/10 Excellent

Eda

Stayed 2 nights in Jan 2024
Response from Mike on Feb 2, 2024
Dear Eda,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you had an excellent experience and that you found your room to be clean and comfortable. Our team takes great pride in maintaining a high standard of cleanliness and providing a comfortable environment for our guests.It's especially gratifying to know that our staff was able to assist you and contribute to your positive experience. We believe that exceptional service can make a significant difference in our guests' stays, and we're delighted to hear that our team met your expectations.We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share them with us. Thank you once again for choosing our hotel, and we look forward to welcoming you back.Best regards,Management Team

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
The picture wall
Stayed 1 night in Dec 2023
Response from Mike on Dec 31, 2023
Dear Enrique,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you had an excellent stay with us and that you found our hotel clean and comfortable. It's our priority to provide a welcoming and enjoyable experience for all our guests, and we are thrilled that we met your expectations.Our team works hard to maintain high standards of cleanliness and comfort, and it's rewarding to know that our efforts contributed to your satisfaction. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear more. Your feedback is invaluable as we strive to continuously enhance the guest experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Mike - GMSleep Inn

4/10 Poor

Chandra

Disliked: Cleanliness
The room was clean, however a stink bug dropped down from a ceiling accent fixture over the bed unto to my husband's bare shoulder and the person next door extremely loud talking at 3am till about 5am.
Stayed 1 night in Dec 2023
Response from Mike on Dec 27, 2023
Dear Chandra,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, as it helps us to identify areas where we can improve and enhance the overall guest experience.We are pleased to hear that you found your room to be clean. However, we sincerely apologize for the unfortunate incident with the stink bug. Our team is committed to maintaining a comfortable and pest-free environment, and we are addressing this issue to ensure it does not happen again in the future.Furthermore, we apologize for the disturbance caused by the loud talking from the neighboring room during the early morning hours. We understand the importance of a peaceful night's sleep, and we are taking steps to prevent such disruptions in the future. Our team is reviewing our noise control measures and will work diligently to address any instances of excessive noise promptly.Please accept our sincerest apologies for any inconvenience these issues may have caused you and your husband during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.If you have any additional comments or concerns, please feel free to contact us directly. We appreciate your understanding and look forward to the opportunity to make amends.Warm regards,Mike - GM

10/10 Excellent

Marina

Stayed 3 nights in Dec 2023
Response from Mike on Dec 20, 2023
Dear Marina,Thank you so much for taking the time to share your review with us! We are delighted to hear that you had an excellent stay at our hotel. Providing a positive and memorable experience for our guests is always our top priority, and we are thrilled that we were able to meet your expectations.It's fantastic to know that you enjoyed your time with us. If there's anything specific that stood out or any particular staff member who made your stay exceptional, we would love to hear more about it. Your feedback helps us recognize and reward our team members for their hard work and dedication.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Mike -GM

8/10 Good

James

Travelled with family
Stayed 1 night in Dec 2023
Response from Mike on Dec 15, 2023
Dear James,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms clean and comfortable and that our staff provided excellent service during your stay. It's always our goal to create a welcoming and enjoyable environment for our guests.We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Mike - GMSleep Inn by Choice Hotels

2/10 Terrible

Esmeralda

Stayed 1 night in Dec 2023
Response from Mike on Dec 15, 2023
Dear Esmeralda,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it allows us to continuously improve our services. However, we would like to address the circumstances surrounding your recent reservation.We understand that your plans may have changed, and we regret that we were not able to accommodate your stay. In our commitment to providing excellent service, we do our best to accommodate special requests, such as early check-ins. We were pleased to agree to your request for a 6 am check-in, and our team made preparations accordingly.We genuinely value your opinion and would love to learn more about the factors that influenced your decision not to stay with us. If there were specific aspects that fell short of your expectations or if there is anything we can do to improve, please don't hesitate to share more details with us.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you in the future, providing you with the exceptional experience we strive to offer all our guests.Thank you again for your feedback, and we look forward to the possibility of hosting you in the future.Warm regards,Sleep Inn - GM

10/10 Excellent

Migdaly

Stayed 3 nights in Dec 2023
Response from Mike on Jan 9, 2024
Dear Migdaly,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had an excellent stay and found our rooms clean and comfortable. Your kind words are truly appreciated, and it motivates our team to continue providing exceptional service.We take great pride in maintaining a high standard of cleanliness and ensuring our guests feel comfortable during their time with us. It's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your input is invaluable to us.Safe travels, and we hope to have the pleasure of hosting you again soon!Warm regards,Mike - GMSleep Inn by Choice Hotels

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice service
Stayed 1 night in Dec 2023
Response from Mike on Dec 8, 2023
Dear Henry,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a nice stay and that you found our service to be excellent. Our team works hard to provide a comfortable and welcoming experience for our guests, and it's always rewarding to know that we've succeeded.We also appreciate your kind words about the cleanliness and comfort of your room. Maintaining a high standard of cleanliness is a top priority for us, and we're glad that it contributed to your overall satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if there are any areas where we can further improve, please feel free to share your thoughts. Your feedback is invaluable to us.Thank you again for choosing Sleep Inn for your stay. We look forward to hosting you again soon!Best Regards,Mike Sleep Inn

10/10 Excellent

Yoan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Mike on Nov 29, 2023
Dear Yoan,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent stay with us and that you found your guest room to be clean and comfortable. Providing a welcoming and cozy atmosphere is a top priority for us, and we're delighted that we could meet your expectations.It's also great to know that you enjoyed our breakfast options. We believe a good breakfast sets the tone for the day, and we're pleased that you found our offerings to your liking.Our team works hard to ensure that our guests have a memorable experience, and your positive comments motivate us to continue delivering exceptional service. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future.Safe travels, and thank you for choosing Sleep Inn!Best Regards,Mike

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike on Nov 15, 2023
Dear Callie,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent stay at our hotel. Your kind words mean a lot to us, and we are delighted that we could contribute to making your experience memorable.Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. If there is anything specific that stood out to you or any areas where you feel we excelled, we would love to hear more details.We look forward to welcoming you back for another wonderful stay in the future. If you have any additional comments or suggestions, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to continuously improve and exceed our guests' expectations.Thank you once again for choosing our hotel. Wishing you safe and happy travels!Warm regards,Mike - GM

8/10 Good

olga

Stayed 3 nights in Nov 2023
Response from Mike on Nov 27, 2023
Dear Olga,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent stay at our hotel.Our team works hard to provide a memorable experience for our guests, and it's always rewarding to know when we've succeeded. If there's anything specific you enjoyed or any aspect of your stay that stood out to you, we'd love to hear more.Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future. If you have any suggestions or preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate.Once again, thank you for choosing our hotel, and we appreciate your kind words.Warm regards,Mike - GM

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have like a outdoor seating area(non smoking)
Response from Mike on Oct 29, 2023
Dear Danielle,Thank you so much for taking the time to share your feedback on your recent stay at our hotel. We are thrilled to hear that you had an excellent experience with us!Your satisfaction is our top priority, and we appreciate your input about an outdoor seating area. We understand the importance of having comfortable outdoor spaces for our guests to relax and enjoy the surroundings. We hope to have the pleasure of hosting you again in the future. Please feel free to reach out to us directly with any other suggestions or requests you may have. Your feedback is invaluable in helping us enhance our guests' overall experience.Once again, thank you for choosing our hotel for your stay, and we look forward to welcoming you back soon.Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

10/10 Excellent

Iris

Stayed 2 nights in Oct 2023
Response from Mike on Nov 16, 2023
Dear Iris,Thank you for taking the time to share your feedback about your recent stay with us! We are absolutely delighted to hear that you had an excellent stay with excellent service and a clean room during the RTC Boot Camp graduation event.It's wonderful to know that our accommodations and service met your expectations, and we're grateful for your kind words. We are proud to have been a part of such a special occasion for you, and we're thrilled to hear that you plan to stay with us again in the future.Our team takes great pride in providing a comfortable and welcoming environment for our guests, and we look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you loved about your stay or anything you'd like to see improved next time, please don't hesitate to let us know. Your feedback is invaluable in our quest to continuously improve.Thank you for choosing our hotel, and we can't wait to serve you again on your next visit!Warm regards,Mike - GMSleep Inn by Choice Hotels

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet hotel with wonderful staff and delicious breakfast. Will stay again to go back to six flags
Stayed 2 nights in Oct 2023
Response from Mike on Oct 26, 2023
Dear Rebecca,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a lovely and quiet stay at our hotel, and that you found our staff to be wonderful and our breakfast delicious. It's always our goal to provide a relaxing and enjoyable experience for our guests, and we're delighted to know that we were able to meet your expectations. We look forward to welcoming you back on your next visit to Six Flags. Your return is the highest compliment we can receive, and we can't wait to make your next stay just as fantastic as this one.If there's anything specific you'd like us to prepare for your next visit or if you have any special requests, please don't hesitate to reach out to us. Your comfort and satisfaction are our top priorities.Thank you again for choosing our hotel, and we can't wait to see you again soon!Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike on Oct 23, 2023
Dear Mandy,Thank you so much for taking the time to share your review with us. We're delighted to hear that you had an excellent stay during your RTC Boot Camp visit!It's always our aim to provide a comfortable and enjoyable experience for our guests, and we're thrilled that we were able to meet your expectations. Our team takes great pride in delivering exceptional service, and your kind words are a testament to their hard work and dedication.We hope you had a productive and successful RTC Boot Camp and that your stay with us contributed to your overall experience. If you ever find yourself back in the area, please don't hesitate to return to our hotel. We'd love to welcome you again and continue to provide you with top-notch service.Thank you once more for choosing our hotel, and we wish you the very best in your future endeavors. Safe travels!Warm regards,Mike Sleep Inn by Choice Hotels

10/10 Excellent

Joan M.S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Mike on Oct 20, 2023
Dear Joan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent stay at our hotel and that you found your room to be clean and comfortable. Providing a comfortable and welcoming environment for our guests is a top priority for us.It's also wonderful to hear that you experienced great service during your stay. Our team takes pride in delivering exceptional customer service, and your kind words are truly appreciated.Congratulations on your RTC graduation! We're delighted that you chose to celebrate this special occasion with us, and we hope your stay added to the overall joy of the day.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. Once again, congratulations, and we wish you all the best in your future endeavors.Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

6/10 Okay

AMERICA, PASSAIC

Stayed 2 nights in Oct 2023
Response from Mike on Oct 15, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that you found our rooms to be nice and clean. Your kind words about our staff's excellent service are greatly appreciated.Our team takes pride in providing top-notch service and maintaining a clean and comfortable environment for our guests. Your positive feedback serves as a great source of motivation for us.We hope to have the pleasure of welcoming you back in the future. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to hosting you again in the future.Best regards,Mike - GMSleep Inn