BBQ/picnic area
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Reviews of Residence Inn By Marriott Chicago Deerfield

3 out of 5
Residence Inn By Marriott Chicago Deerfield
530 Lake Cook Rd, Deerfield, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 280 out of 412 reviews" "
Rating 8 - Good. 91 out of 412 reviews" "
Rating 6 - Okay. 19 out of 412 reviews" "
Rating 4 - Poor. 13 out of 412 reviews" "
Rating 2 - Terrible. 9 out of 412 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the middle of nowhere, in a large corporate area. You can’t really walk to any restaurants or convenience stores.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Carol,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our entire staff to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,GM

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on Apr 20, 2024
Thank you for the 5 out of 5! We are glad that you enjoyed your stay. We look forward to seeing you again. Have a wonderful day!

8/10 Good

matthew

Travelled with family
Liked: Cleanliness
Nice bed, big bath, big room, living space and equiped kitchen! At checkin we were informed that their would not be hot water for several hours the following day and no house keeping with a 2 day stay.
Stayed 3 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Matthew,Thank you for staying with us! We appreciate the feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our entire staff to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,GM

10/10 Excellent

SHYAMPRAKASH

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Dear Shyamprakash,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Mar 17, 2024
Thank you for the 5 out of 5! We are glad you enjoyed your stay. We do appreciate your business. Hope to see you again in the near future.

4/10 Poor

Rusel

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
One of the most comfortable beds I’ve slept in while staying at a hotel. However, when I arrived, there was a dead mouse in the middle of the kitchen floor, I had to get new keys three different times because mine kept shorting out or something the locking me out of the room… and there was a high-pitched whistling sound coming from beyond the bathroom, along with some banging. Not sure if it was a laundry room or what but it was consistent throughout my two night stay. Saturday morning breakfast didn’t start until 7:00. That’s too late for a weekend hotel breakfast. Some people like to get up early and get on the road and when I did, there was nothing to get me started.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 10, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our entire staff to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from AGM on Feb 27, 2024
Thank you for your response. We do appreciate your feedback. We are glad that you enjoyed your stay. We look forward to seeing you again really soon.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 1 night in Feb 2024
Response from AGM on Feb 18, 2024
Thank you for your response. We do appreciate your business. We hope to see you again.

10/10 Excellent

Darryl, Waukegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay for a quiet get away with your spouse.
Stayed 2 nights in Jan 2024
Response from AGM on Feb 16, 2024
Thank you for your feedback. We are glad that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet get away
Located in an area that is tucked away, it consists of only residential suites. Very clean and quiet
Stayed 1 night in Jan 2024
Response from AGM on Jan 28, 2024
Thank you for your response. We do appreciate your business. We are glad you enjoyed your stay. Have a great day! We look forward to seeing you again!

10/10 Excellent

Kenia

Stayed 1 night in Dec 2023
Response from AGM on Jan 25, 2024
Thank you for the 5 out of 5! We do appreciate that wonderful score. We are glad that you enjoyed yourself at our hotel. We hope to see you again in the near future.

10/10 Excellent

istiklal, Chicaho

Stayed 28 nights in Nov 2023
Response from AGM on Dec 28, 2023
Thank you for your response. We do appreciate your business. Thank you for the 5 out of 5! We hope to see you again when you are in the area.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very spacious
Stayed 2 nights in Dec 2023
Response from AGM on Dec 16, 2023
Thank you for the wonderful review. We do appreciate your feedback. We are glad you enjoyed your stay. We hope to see you again.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 9, 2023
Thank you for your response. We do appreciate your business. We hope to see you again.

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for our family to stay while we visit relatives.
Stayed 4 nights in Nov 2023
Response from AGM on Nov 29, 2023
Thank you for your feedback. We do appreciate your business. We hope to see you again.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast Not wild about long walk to lobby
Stayed 4 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear Mark,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

8/10 Good

Angie Davis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No security, anyone can walk up to the room
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Dear Angie,Thank you for staying with us! We appreciate the feedback. Our hotel is located in a safe area on a corporate drive. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Germana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient to get to my daughter's graduation.
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Dear Germana,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GM on Nov 9, 2023
Dear Lee,Thank you for stay with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

4/10 Poor

Kellen

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Kellen,Thank you for staying with us! We appreciate the feedback. What could we have done to make your stay more enjoyable? We hope you give us another chance to stay with us.Sincerely,GM

10/10 Excellent

Monique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ethan at the Front Desk was exceptional with customer service at communication and the entertainment offerings for my 2 Elder Grands ages 9yr. Female and 4yr. male. My Mobility disability was met above my experience with other hotel stays with features. These were excellent accomodations for the service. The Housekeeping Team is detail oriented with love in their profession. Highly recommended for others also future stays when returning to Illinois.
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for the 5 out of 5! We do appreciate your business and than you for choosing us. We hope to see you again.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Studio Suite with full kitchen. The room and property were clean. The facility is off the main street which added quietness. The bed was comfortable, breakfast had hot or cold choices, fruit, coffee and tea. A car is needed to access shopping and dining. However, the area is walkable for you or your dog. Overall, excellent stay!
Stayed 3 nights in Oct 2023
Response from AGM on Oct 21, 2023
Thank you for the 5 out of 5! We are glad that you enjoyed your stay. We appreciate your business. We hope to see you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the money!
Stayed 1 night in Oct 2023
Response from GM on Oct 20, 2023
Dear Michael,Thank you for staying with us! We appreciate the feedback and the perfect 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from AGM on Oct 20, 2023
Thank you for the 10 out of 10! We are glad you enjoyed your stay at our hotel. We do appreciate your business. We hope to see you again.

4/10 Poor

Liam

Stayed 2 nights in Oct 2023
Response from AGM on Oct 12, 2023
Thank you for your response. We do appreciate your business. We look forward to seeing you soon.

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good amenities, quiet, clean and friendly stuff. Complementary breakfast is good.
Stayed 3 nights in Oct 2023
Response from AGM on Oct 11, 2023
Thank you for the 5 out of 5! We do appreciate your business. Glad you enjoyed your stay with us. We hope to see you again really soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this property is the staff. The front desk staff were accommodating for any of our special requests. The property is in a corporate area, but is near to shopping, groceries etc. it’s clean and comfortable
Stayed 1 night in Oct 2023
Response from AGM on Oct 10, 2023
Thank you for your response. We do appreciate your business. We hope to see you again.

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and in good condition, meaning no signs of wear & tear on the room. The included breakfast was also good.
Stayed 1 night in Oct 2023
Response from AGM on Oct 6, 2023
Thank you for your response. We do appreciate your feedback. We look forward to seeing you again.

8/10 Good

Man Chung

Stayed 3 nights in Sep 2023
Response from GM on Sep 28, 2023
Dear Man Chung,Thank you for staying with us! We appreciate the feedback. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay at Residence Inn, Deerfield,IL
Residence Inn was very nice. Clean, comfortable room. Management was very welcoming and free breakfast was very good.
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Dear Anonymous,Thank you for staying with us! We appreciate the feedback and the perfect 10 out of 10 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day pleasant stay
Large unit, like a studio apartment. Lots of closet space. A nice vanity. Tub/shower and toilet. Full kitchen with dishes, pans, utensils. Full hot breakfast every day. The only negatives was having to walk past people smoking outside and the trash and recycle bins were overflowing a couple of days. The laundry room was accessible all the time. $1 for a box of detergent to do 1 load. $2 to wash and $2 to dry. Front desk had quarters. Hot coffee and infused water available all day. Overall, a nice stay.
Stayed 5 nights in Sep 2023
Response from GM on Sep 12, 2023
Dear Pamela,Thank you for staying with us! We appreciate the positive feedback and informing us of our opportunities for improvement. We will take the necessary steps to ensure future guest have an issue free stay. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really happy with my stay!
Amazing accommodation! The rooms are really well designed, comfortable and with lots of privacy. The pool is amazing. The free breakfast is really good.
Stayed 1 night in Sep 2023
Response from AGM on Sep 9, 2023
Thank you for your response and the 10 out of 10! We are glad you enjoyed your stay. We hope to see you again really soon.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 5, 2023
Dear John,Thank you for staying with us! We appreciate the feedback and perfect 10 out of 10 review. We hope to see you again when your travels bring you back to the area.Sincerely,GM

10/10 Excellent

Karie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on Sep 4, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in.
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Dear Paul,Thank you for staying with us! We appreciate the feedback and 5 out of 5 review. We hope to see you again when your travels bring you back to the area.Sincerely,GM

8/10 Good

Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on Aug 30, 2023
Dear Diego,Thank you for staying with us! We appreciate the feedback. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on Aug 28, 2023
Dear Holly,Thank you for staying us! We appreciate the feedback and the perfect 10 out of 10 review. We hope to see you again when your travels bring you back to Deerfield.SincerelyGM

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in attendant wonderful
Suite is absolutely excellent. I may get the spelling incorrect, but Ephraim fielded a phone call from me where I was dealing with a family emergency. He also happened to be the check in person at the hotel. HE WAS KIND AND AN ABSOLUTE PLEASURE TO WORK WITH. Thank you for a great stay!
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
Dear Robert,Thank you for staying with us! We appreciate the feedback and 10 out of 10 review. We are glad to hear that our suites were excellent and we provided exceptional service. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! Efrain is always so friendly and helpful as is all of the staff at this hotel. We love it!
Stayed 1 night in Aug 2023
Response from GM on Sep 7, 2023
Dear Patty,Thank you for staying with us! We appreciate the feedback and the 10 out of 10 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and efficient. Staff was very professional and deserved to be recognized
Stayed 1 night in Aug 2023
Response from GM on Aug 20, 2023
Dear James,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from GM on Aug 18, 2023
Dear Charles,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to the area.Sincerely,GM

4/10 Poor

Ellen

Stayed 2 nights in Aug 2023
Response from GM on Sep 5, 2023
Dear Ellen,Thank you for staying with us! We appreciate the feedback. Please let us know what we could have done better to improve your overall experience. We hope you give us another chance to stay with us when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Wince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Dear Wince,Thank you for staying with us and providing feedback! We appreciate the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AGM on Jul 2, 2023
Thank you for your response. We do appreciate your business. We hope to see you again. And thank you for the 10 out of 10!

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly/professionsl front desk staff. Mr. Bawles handled people at desk and incoming calls professionally. Not many dinner dining choices within walking distance.
Stayed 2 nights in Jun 2023
Response from AGM on Jul 1, 2023
Thank you for your response. We do appreciate your business. We hope to see you again really soon.

8/10 Good

Carey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well kept. Very pleasant staff. The pool was very nice. Breakfast was good in that there were healthy options!
Stayed 1 night in Jun 2023
Response from AGM on Jun 17, 2023
Thank you for your response. We do appreciate your business. We hope to see you again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great tucked away piece of paradise
Stayed 3 nights in Jun 2023
Response from GM on Jun 15, 2023
Dear James,Thank you for staying with us! We appreciate the feedback and 5 out of 5 review! We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM

8/10 Good

Mark

Stayed 25 nights in May 2023
Response from GM on Jun 14, 2023
Dear Mark,Thank you for staying with us and providing feedback! We hope to see you again when your travels bring you back to the area.Sincerely,GM

10/10 Excellent

Brea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Jun 4, 2023
Thank you for your response. We do appreciate your business. We hope to see you again.

10/10 Excellent

DIALA

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen with everything you need to cook a breakfast or dinner.
Stayed 1 night in May 2023
Response from AGM on May 29, 2023
Thank you for your response. We do appreciate your business. We hope to see you again.