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Reviews of Marriott Chicago O'Hare

3.5 out of 5
Marriott Chicago O'Hare
8535 West Higgins Road, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 534 out of 1017 reviews" "
Rating 8 - Good. 225 out of 1017 reviews" "
Rating 6 - Okay. 122 out of 1017 reviews" "
Rating 4 - Poor. 55 out of 1017 reviews" "
Rating 2 - Terrible. 81 out of 1017 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Scam, trying to charge me a 500 dollar cleaning fee for a made up mess, won’t send pictures to prove it and I live out of state so I can’t just go up there. Hotel rooms are old and out date,
Stayed 2 nights in May 2024
Response from Greta M on May 27, 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities
Evrything was great
Stayed 1 night in May 2024
Response from Greta Mara on May 27, 2024
Thank you for staying with us!

8/10 Good

Yvette

Travelled with group
Liked: Cleanliness, staff & service, amenities
Wallpaper was peeling from the wall. Bathroom was tiny. No valet.
Stayed 1 night in May 2024
Response from Greta Mara on May 27, 2024
Thank you for staying with us!

4/10 Poor

Juan

Front desk take’s forever to check in people!
Stayed 1 night in May 2024
Response from Brenda on May 26, 2024
Dear Valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind regards,

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Greta Mara on May 27, 2024
Thank you for staying with us!

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brenda on May 26, 2024
Dear Valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind regards,

10/10 Excellent

Ayo'Cash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brenda on May 21, 2024
Dear Valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future. Kind regards,

8/10 Good

Maisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Greta Mara on May 27, 2024
Thank you for staying with us!

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Greta Mara on May 16, 2024
Thank you for staying with us!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and friendly, makes me want to come back. Great customer service.
Stayed 1 night in May 2024
Response from Greta Mara on May 13, 2024
Thank you for your feedback.

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Nice hotel lists of noise crying kids couldn’t rest
Stayed 1 night in May 2024
Response from Greta Mara on May 13, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Sok In

Travelled with partner
Liked: Cleanliness, amenities
During my stay at this hotel, I selected it primarily due to a flight delay, as it was my first time in Chicago. We found this hotel through a Google search, considering its convenient location and easy access to public transportation. Although my time spent at the hotel was limited, I did encounter a situation that was somewhat bothersome. On the morning of my stay, at around 8 AM, a staff member knocked on my door, and around 9 A.M, another staff member knocked again, inquiring if I had already checked out by 12:00 PM. While I understand that cleaning the rooms is necessary, the early morning interruptions were a bit inconvenient and disrupted my rest.
Stayed 1 night in May 2024
Response from Greta Mara on May 9, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Leon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Apr 2024
Response from Greta Mara on May 1, 2024
Thank you for staying with us!

6/10 Okay

Amy, Des Plaines

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool needs to better maintained.
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 29, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool. Good airport shuttle service
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 29, 2024
Thank you for staying with us!

6/10 Okay

roger

Liked: Staff & service
property was ok we were on the 7th floor and our room was very hot never cooked the room
Stayed 1 night in Apr 2024
Response from Brenda on Apr 28, 2024
Dear valued customer,Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope you give us another chance to make things right for you. Kind regards,

10/10 Excellent

Lochinbek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Tami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus was wonderful! So easy to get to and from the airport. And, considering that this is an airport hotel, it was really nice and quiet!
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 25, 2024
Thank you for your feedback!

6/10 Okay

Jafar

Travelled with family and small children
Liked: Staff & service
Rooms are bit outdated and could use some detailed cleaning. Parking is not free. The pool is nice. Didn’t try the food.
Stayed 2 nights in Apr 2024
Response from Greta Mara on Apr 22, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very kind
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 22, 2024
Thank you for your feedback!

10/10 Excellent

Kathie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Greta Mara on Apr 22, 2024
Thank you for staying with us!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and the facilities were clean and comfortable
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 18, 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Greta Mara on Apr 19, 2024
Thank you for staying with us!

4/10 Poor

Dan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed in this hotel multiple times. While not fancy, I have always lives the proximity to the airport. The bar is nice . Food is good. And overall the service is good. This last atay I found out tbe hard way that this hotel supports airlines in the event of flight issues and cancellations. I came back to thebhotel on my last night to find the lobby flooded with people holding vouchers. The hotel stopped answering their phones for room service for existing guests. Had to walk down and order to find a shrunken menu and then wait in the lobby 90min for an overcooked burger. They were completely overwhelmed and not staffed or capable of handling this. I think it is a great thing to support stranded traveler. Been there. Howevwr, don’t do it if tou can not handle the capacity. It turns into a terrible experience foe your existing guests who shouldn’t have to suffer for the money you want from the airlines. Terrible.
Stayed 2 nights in Apr 2024
Response from Greta Mara on Apr 16, 2024
Thank you for your feedback. We will be addressing your concerns

8/10 Good

April

Liked: Cleanliness, staff & service
Smalll rooms , breakfast should be free , staff was nice and clean it was a good stay
Stayed 2 nights in Apr 2024
Response from Greta Mara on Apr 15, 2024
Thank you for staying with us!

8/10 Good

Fredrick

Stayed 1 night in Apr 2024
Response from Greta Mara on May 6, 2024
Thank you for staying with us!

8/10 Good

China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 15, 2024
Thank you for staying with us!

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice food
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 12, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and crispy clean comfortable rooms. Thank you very much!
Stayed 2 nights in Apr 2024
Response from Brenda on Apr 12, 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, delicious food, great location and transportation. Thank you very much!
Stayed 1 night in Apr 2024
Response from Brenda on Apr 11, 2024
Dear valued guest,Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare.We appreciate your business, and we hope to see you in the near future. Kind regards,

6/10 Okay

Arielle

Travelled with group
Disliked: Staff & service
Parking was extremely expensive and was not true to what was told over the phone. There was a woman at the front desk that was extremely rude and wouldn’t help us. We were able to get help from another staff member later and he went above and beyond for us.
Stayed 1 night in Apr 2024
Response from Greta Mara on Apr 9, 2024
Thank you for staying with us.

4/10 Poor

Maria

Disliked: Cleanliness
Is ok, the best was Cristina for the restaurant. The other are no good customers services
Stayed 1 night in Mar 2024
Response from Greta Mara on Apr 4, 2024
Thank you for staying with us!

10/10 Excellent

Kassandra

Stayed 4 nights in Mar 2024
Response from Greta Mara on Apr 2, 2024
Thank you for staying with us!

10/10 Excellent

Nia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great
Stayed 1 night in Mar 2024
Response from Brenda on Mar 30, 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind Regards,

10/10 Excellent

Qwynita

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brenda on Mar 31, 2024
Hello, good morning!Thank you for taking the time to rate your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future. Kind regards,

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, quick check in. Awesome heated indoor/outdoor pool.
Stayed 1 night in Mar 2024
Response from Brenda on Mar 30, 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind Regards,

8/10 Good

Tareal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation from airport is quick
Stayed 1 night in Mar 2024
Response from Brenda on Mar 29, 2024
Hello, good morning!Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind regards,

10/10 Excellent

Wesley

Stayed 1 night in Mar 2024
Response from Greta Mara on Apr 16, 2024
Thank you for staying with us!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and everyone was friendly
Stayed 1 night in Mar 2024
Response from Greta Mara on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Nicely sized room. Coffee in room. Good bar/restaurant. Robert at the desk was quite pleasant and helpful.
Stayed 1 night in Mar 2024
Response from Brenda on Mar 24, 2024
Hello, good afternoon!Thank you for posting a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future. Kind regards,

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel! Great for early mornings at O’Hare
Stayed 1 night in Mar 2024
Response from Brenda on Mar 19, 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Great customer service!
Stayed 3 nights in Mar 2024
Response from Brenda on Mar 19, 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business and we hope to see you again in the near future. Kind regards,

2/10 Terrible

Jonathon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way over priced for the quality of the room. The pool was freezing cold we couldn’t take our kids swimming because of it and they charged us $75 more when we checked in.
Stayed 1 night in Mar 2024
Response from Philip on Mar 19, 2024
Good morning JonathonThank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Philip TugbangOperations ManagerChicago Marriott O'Harephilip.tugbang@columbiasussex.com773.693.4444

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Bar and restaurant area neatly designed. Room was good overall. Shower temperature gauge was backwards but staff was very responsive to this.
Stayed 1 night in Mar 2024
Response from Greta Mara on Mar 17, 2024
Thank you for staying with us!

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
There's a woman there with curly hair and glasses with a horrible personality but other than that this place is amazing
Stayed 2 nights in Feb 2024
Response from Brenda on Mar 6, 2024
Hello, good afternoon!Thank you for taking the time to post your review on recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future so we can make it right for you.

6/10 Okay

Theresa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s 2024 and no where can you find a USB port in the hotel. Not sure why they haven’t updated their lamps or alarm clocks. It’s a simple fix.
Stayed 1 night in Feb 2024
Response from Greta M. on Feb 29, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the regular airport shuttle service. Hotel is clean and comfortable.
Stayed 1 night in Feb 2024
Response from Brenda on Feb 25, 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

4/10 Poor

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but with a lot of extra fees
Overall, the hotel was nice - clean, comfortable, and at a good location. There were, however, high fees for many features that should be part of the room rate - parking ($32 a night) internet ($12.95 per day). Likewise, a simple glass of wine at the hotel bar was $20. Given the choice, I would stay somewhere else where I did not feel I was being nickeled and dimed to death.
Stayed 1 night in Feb 2024
Response from Greta Mara on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Paris

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming. Very clean property.
Stayed 1 night in Feb 2024
Response from Brenda on Feb 18, 2024
Dear Valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind regards,