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Reviews of Le Méridien Essex Chicago

4 out of 5
Le Méridien Essex Chicago
800 S Michigan Ave, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

SHANNON

Stayed 3 nights in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there several times now since my daughter is going to college nearby. It's an excellent property. Great service wonderful bistro with good food and very walkable for so much in the Grant Park south loop area. Also can walk to the aquarium and planetarium in 10 or 15 minutes Also ask for a room on Michigan Avenue for the best view but get a higher floor where it's much quieter so you don't hear as much traffic.
Stayed 3 nights in May 2024
Response from Leah J. on May 16, 2024
Thank you for your raving review. We appreciate your feedback!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Leah J. on May 16, 2024
Thank you for your review. We appreciate your feedback!

10/10 Excellent

Cathi

Travelled with family
The room was clean and upscale. Attached restaurant was nice to be able to eat quickly before heading out to explore the city.
Stayed 2 nights in May 2024
Response from Leah J. on May 16, 2024
Thank you for your review. We appreciate your feedback!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great! The room was nice and the hotel is in a great area
Stayed 3 nights in May 2024
Response from Leah J. on May 16, 2024
Thank you for your review. We appreciate your feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was polite and efficient, and the bellman was very helpful. Room was very quiet and clean with everything you’d need. Walking distance to pretty much anything, and I had a nice meal in the restaurant located near the lobby of the hotel.
Stayed 1 night in May 2024
Response from Leah J. on May 16, 2024
Thank you for your review. We appreciate your feedback!

10/10 Excellent

Debra, Hawthorn Woods

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nicely updated rooms, good location, and reasonable price.
Stayed 1 night in May 2024
Response from Leah J. on May 16, 2024
Thank you for your review. We appreciate your feedback!

8/10 Good

Aisling

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A great hotel pretty convenient for us. Disappointing house keeping, we had 2 rooms on 2 different floors. In one room they refreshed the room every day, however in the other even when I had requested fresh towels from staff they didn’t provide them. Only when I expressed my disappointment at the front desk did they inform me I needed to request housekeeping at the front desk each morning if needed. Seems very strange!!! Otherwise good experience with all staff interactions
Stayed 4 nights in May 2024
Response from Leah J. on May 9, 2024
Thank you for sharing your feedback with us. We're pleased to hear that overall, you had a good experience during your stay and found our hotel convenient for your needs. However, we're truly sorry for the disappointment you experienced with our housekeeping services.We understand your frustration regarding the inconsistency in housekeeping between the two rooms. Please accept our sincere apologies for this oversight. Your feedback is invaluable to us, and we will address this issue with our housekeeping team to ensure that proper procedures are followed to maintain consistency across all rooms.We apologize for any inconvenience caused by the miscommunication regarding requesting housekeeping services. We will take steps to ensure that our guests are informed of our procedures more clearly in the future.We're glad to hear that you had positive interactions with our staff, and we appreciate your understanding in this matter. Should you choose to stay with us again in the future, we will strive to provide you with an even better experience.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay.

8/10 Good

Amanpreet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The rooms are good. Except that the housekeeping did not refill the supplies and replace the cups everyday.
Stayed 5 nights in May 2024
Response from Leah J. on May 9, 2024
Thank you for your review. We appreciate the feedback.

8/10 Good

patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decorations
Stayed 1 night in May 2024
Response from Leah J. on May 7, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and modern. The room was perfect and up to date. Large flat screen TV, walk in shower with a beautiful blue tile splash. The location was perfect and i found a safe and secure parking garage tgsr i paid $100 for four days.
Stayed 3 nights in Apr 2024
Response from Leah J. on May 3, 2024
Thank you for your review. We appreciate the feedback!

8/10 Good

Jolanta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was great. The staff was very helpful and accommodating, and the rooms were clean and cozy. The only thing I would not recommend is the restaurant, the food was very average for the price.
Stayed 3 nights in Apr 2024
Response from Leah J. on May 2, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Check in was a breeze and everyone was friendly. The room was clean. Highly recommend!
Stayed 2 nights in Apr 2024
Response from Leah J. on May 2, 2024
Thank you for your review. We appreciate the feedback!

6/10 Okay

matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked the location, being in proximity to the museums and McCormick Center. The fitness center is also nice. The interactions with staff disappointing. - Upon checking in, one of the receptionists shared that if we weren't using the in-hotel meal discount that evening, guests could come down the next morning and get a new one for breakfast. We did that. A new receptionist told us we shouldn't do that. We felt blamed for simply doing what another staff member told us to do. - Another receptionist had one ear bud in while interacting with guests. I asked for a basic hygiene supply, and they weren't able to supply it. It seemed like they were a bit distracted. - The breakfast itself was disappointing. A $17 scramble was just eggs with salsa on top. I think I will try the Hilton across the street the next time we are here.
Stayed 1 night in Apr 2024
Response from Leah J. on May 2, 2024
Thank you for your review. We appreciate the feedback!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leah J. on Apr 25, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

cevel

Very nice service and clean rooms.
Stayed 1 night in Apr 2024
Response from Leah J. on Apr 22, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Joel, Humacao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service totally satisfied
Stayed 3 nights in Apr 2024
Response from Leah J. on Apr 20, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leah J. on Apr 20, 2024
Thank you for your review. We appreciate the feedback!

8/10 Good

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and location are excellent! The only downside was hearing the traffic with the lake view. But overall, is my favorite hotel to stay at if you dont want to he directly in town
Stayed 2 nights in Apr 2024
Response from Leah J. on Apr 16, 2024
Thank you for your review. We appreciate the feedback!

2/10 Terrible

samuel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Area & location is nice but staff is unprofessional and rude
Stayed 1 night in Apr 2024
Response from Leah J. on Apr 16, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Eliana

Liked: Staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024
Response from Leah J. on Apr 14, 2024
Thank you for your review. We appreciate the feedback!

8/10 Good

Iddriss

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I definitely enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Leah J. on Apr 14, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Gerald

Stayed 1 night in Apr 2024
Response from Leah J. on Apr 28, 2024
Thank you for your review. We appreciate the feedback!

4/10 Poor

Leigha

Disliked: Property conditions & facilities
Had to pay $39 to park at a janky parking garage next door. No parking included in the room fee. The menu we got in our room was not the correct menu for ordering room service.
Stayed 1 night in Apr 2024
Response from Leah J. on Apr 7, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near the museums, clean and cozy.
Stayed 1 night in Mar 2024
Response from Leah J. on Apr 7, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Shamenique

Travelled with family and small children
Liked: Cleanliness, amenities
The cleanliness and professionalism
Stayed 2 nights in Mar 2024
Response from Leah J. on Apr 7, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Kathy, South Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leah J. on Apr 7, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leah J. on Apr 2, 2024
Linda

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Leah J. on Apr 20, 2024
Thank you for your review. We appreciate the feedback!

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leah J. on Apr 1, 2024
Thank you for your review. We appreciate the feedback!

6/10 Okay

LaBarron

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Leah J. on Mar 31, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Leah J. on Mar 31, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Coreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leah J. on Mar 26, 2024
Thank you for your review. We appreciate the feedback!

4/10 Poor

Daniel

Travelled with partner
Room was too cold , not what I expect really suck no city view
Stayed 1 night in Mar 2024
Response from Leah J. on Mar 26, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Mitzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. Every employee I had contact with was pleasant and helpful. My room was super nice and the floor I was on was quiet. I would definitely stay at Le Meridien again.
Stayed 5 nights in Mar 2024
Response from Leah Jones on Mar 24, 2024
Thank you for your review. We appreciate the feedback.

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at this property. All the staff, especially the front desk staff, were extremely friendly and went out of their way to be helpful. Spent time in the Bistro, which was also really good. Would definitely stay again.
Stayed 3 nights in Mar 2024
Response from Leah J. on Mar 23, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Leah J. on Mar 18, 2024
Thank you for your review. We appreciate your feedback!

10/10 Excellent

Donavan

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff, courteous.
Stayed 3 nights in Mar 2024
Response from Leah J. on Mar 11, 2024
Thank you for your review. We appreciate the feedback.

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy thanks to Keira! Would definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Leah J. on Mar 11, 2024
Thank you for your review. We appreciate the feedback.

8/10 Good

Hardhik

Stayed 1 night in Feb 2024
Response from Leah J. on Mar 11, 2024
Thank you for your review. We appreciate the feedback.

10/10 Excellent

Melissa, Hanover Park

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed this hotel! It was clean and the staff was exceptionally nice. The valet parking is expensive ($75) but parking is close to the hotel. There is in and out of parking at 777 S. State ($39) but you need the QR code from the hotel.
Stayed 1 night in Mar 2024
Response from Leah J. on Mar 11, 2024
Thank you for your review. We appreciate the feedback.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great, staff was friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Leah J. on Mar 8, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was good and staff friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Leah J. on Feb 28, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the complimentary water and vouchers for the restaurant. The staff was very friendly from the warm welcome to the pleasant check out. The location is convenient in walking distance of great shopping and restaurants. I will definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Leah J. on Feb 27, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Tianlang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Leah J. on Feb 28, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the Museums and close walk to many good restaurant options. Hotel itself was clean and had comfortable beds and pillows. Restaurant in lobby was very good and staff everywhere was friendly.
Stayed 4 nights in Feb 2024
Response from Leah J. on Feb 27, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Leah J. on Feb 27, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and the room was nice.
Stayed 3 nights in Feb 2024
Response from Leah J. on Feb 27, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leah J. on Feb 27, 2024
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Theresa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was so quiet and clean, and the staff responded immediately and in a friendly and professional manner to all questions and issues.
Stayed 4 nights in Feb 2024
Response from Leah J. on Feb 27, 2024
Thank you for your review. We appreciate the feedback!