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Reviews of La Quinta Inn & Suites by Wyndham Bannockburn-Deerfield

3 out of 5
La Quinta Inn & Suites by Wyndham Bannockburn-Deerfield
2000 South Lakeside Dr, Deerfield, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 1003 reviews" "
Rating 8 - Good. 313 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melodie, Youngsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from La Quinta Management on May 20, 2024
Thank you for this splendid feedback!

6/10 Okay

Nayeli

Travelled with family
The appearance of the hotel is not what you have on your website. They had construction going on and was hard to get around. Also the rooms were not that clean.
Stayed 4 nights in May 2024
Response from La Quinta Management on May 11, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your stay due to the ongoing construction work and any cleanliness issues you encountered in your room.We want to assure you that we take guest feedback very seriously, and as part of our commitment to continuously improve our services, we have recently updated our hotel photos to accurately reflect the current state of our property. We understand the importance of transparency and strive to provide our guests with the most up-to-date information regarding our facilities and amenities.Regarding the cleanliness of the rooms, please rest assured that we have addressed this matter with our housekeeping team to ensure that our high standards of cleanliness are consistently maintained.We truly value your patronage and hope that you will give us another opportunity to exceed your expectations on your next visit.

6/10 Okay

Melissa

My key card deactivated 3 times each time the hotel worker didn’t ask to see ID, just took my word on what room I told her. Hotel room could have use another lock for safety the outside door that you needed to use your keycard to get in was never locked. Poor safety was a huge concern
Stayed 3 nights in May 2024
Response from La Quinta Management on May 11, 2024
Thank you for sharing your feedback regarding your recent stay with us. We deeply apologize for the inconvenience you experienced with your key card deactivating multiple times and the perceived lack of security measures.Ensuring the safety and security of our guests is of utmost importance to us. We want to clarify that while our staff may not always ask for identification when reactivating key cards, we do request guests' last names and room numbers as part of our standard procedure to verify their identity. We will review our protocols to ensure that our team consistently follows these procedures to enhance security measures.Regarding your concern about the outside door requiring keycard access, please be informed that our hotel is equipped with security features that monitor access to the premises. However, we understand your feedback and will evaluate additional measures that can be implemented to further enhance safety.Additionally, we would like to inform you that keycards can deactivate if they come into contact with certain electronic devices, such as mobile phones. We encourage guests to keep their keycards separate from such devices to prevent deactivation.Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Please be assured that we are taking proactive steps to address them and enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a seamless and secure stay.

8/10 Good

Howard

Stayed 2 nights in May 2024

10/10 Excellent

Dr. Mohanad

Liked: Cleanliness, staff & service, property conditions & facilities
good stay
Stayed 2 nights in Apr 2024
Response from La Quinta Management on May 3, 2024
Thank you for this awesome feedback!

10/10 Excellent

Emily

Stayed 2 nights in Apr 2024
Response from La Quinta Management on May 20, 2024
Thank you for this awesome feedback!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Mar 2024
Response from La Quinta Management on May 3, 2024
Thank you for this awesome feedback!

10/10 Excellent

Elliott, Wheeling

Stayed 1 night in Apr 2024
Response from La Quinta Management on May 16, 2024
Thank you for this awesome feedback!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked there was very friendly and helpful. Breakfast was good too!
Stayed 2 nights in Apr 2024
Response from La Quinta Management on Apr 24, 2024
Thank you so much David for this awesome feedback! We are very pleased to see that you had an amazing stay with us!

8/10 Good

Peter, Vernon Hills

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Quinta Management on May 3, 2024
Thank you for this awesome feedback!

8/10 Good

Amy

Travelled with family
Liked: Staff & service, amenities
They were in a nice area, had a great breakfast and pool. However, they were in the middle of major renovation so kind of messy. Elevator was always full.
Stayed 1 night in Mar 2024
Response from La Quinta Management on Mar 31, 2024
Thank you for this awesome feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful through our entire stay!
Stayed 4 nights in Mar 2024
Response from La Quinta Management on Mar 20, 2024
Thank you for this awesome feedback!

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is decent and clean. Breakfast is good. Overall a good experience and value for the price!
Stayed 3 nights in Mar 2024
Response from La Quinta Management on Mar 20, 2024
Thank you for this awesome feedback!

8/10 Good

Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Quite noisy next to the interstate. Remodling going on, but it was't that bad. Breakfast was average at best and no whirlpool by the pool area. Nice fitneß area.
Stayed 1 night in Mar 2024
Response from La Quinta Management on Mar 8, 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us to improve our services for all our guests.We apologize for any inconvenience caused by noise from the nearby interstate. While we strive to provide a peaceful environment for our guests, we understand that external factors such as traffic noise can sometimes be disruptive. Please know that we are continuously exploring ways to minimize any disturbances to ensure a more comfortable stay for our guests.We're glad to hear that despite the ongoing remodeling, your experience was not significantly impacted. Your understanding and patience are greatly appreciated as we work to enhance our facilities for our guests' enjoyment.Regarding breakfast, we apologize if it did not meet your expectations. We will review our offerings to ensure we are providing a more satisfying experience for our guests in the future.We regret any disappointment regarding the absence of a whirlpool by the pool area. Your feedback is valuable to us, and we will consider it as we continue to make improvements to our amenities.On a positive note, we're pleased to hear that you enjoyed our fitness area. We strive to provide well-equipped facilities for our guests to maintain their fitness routines during their stay.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
They had a very nice pool. Our room was clean and the staff was very nice when we got there.
Response from La Quinta Management on Feb 26, 2024
Thank you for this awesome feedback!

8/10 Good

Inyoung, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were kind.
Stayed 3 nights in Feb 2024
Response from La Quinta Management on Feb 26, 2024
Thank you for this awesome feedback!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, the gentleman was very friendly.
Stayed 1 night in Feb 2024
Response from La Quinta Management on Feb 21, 2024
Thank you for this awesome feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No enforcement of no-smoking policy.
I stayed a total of 2 nights. Every single day the staircases and the small rooms leading outside reeked like Marijuana and cigarettes. Even though there's a no-smoking policy. employees seem to not care about people smoking inside the building. I feel bad for families that have to expose their children to this. This was one of my favorite hotels but sadly I won't be back until this problem is solved.
Stayed 2 nights in Feb 2024
Response from La Quinta Management on Feb 21, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay due to the odor of marijuana and cigarettes in the staircases and outside areas. While we do have a strict no-smoking policy inside the building, we understand that marijuana is legal in Illinois, and unfortunately, the scent can travel, causing discomfort to other guests. We take this matter very seriously, and we are actively working to address it.Our team is committed to ensuring a comfortable and pleasant environment for all of our guests, including families. We will be reinforcing our policies with our staff to ensure that they are consistently enforced and that appropriate measures are taken to mitigate any issues related to smoking.We apologize that this experience has impacted your perception of our hotel, and we sincerely hope to have the opportunity to welcome you back in the future once this problem has been resolved. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to my appointment
Stayed 1 night in Feb 2024
Response from La Quinta Management on Feb 21, 2024
Thank you for this awesome feedback!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from La Quinta Management on Feb 2, 2024
Thank you Mark for this splendid feedback!

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Quinta Management on Feb 2, 2024
Thank you Mark for this awesome feedback!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 28, 2024
Thank you for this feedback!

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and grateful for the fantastic stay.
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 28, 2024
Thank you Daniel for this awesome feedback!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to atay
Stayed 4 nights in Jan 2024
Response from La Quinta Management on Jan 27, 2024
Thank you for this awesome feedback! We are glad to see that you had an awesome stay with us.

10/10 Excellent

KALPESHKUMAR

Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 27, 2024
Thank you Mr. KalpeshKumar for this awesome feedback! We are glad to see you had a wonderful stay with us here at La Quinta Bannockburn IL

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property!!
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 27, 2024
Thank you Mr. Mike for this splendid feedback! We are delighted to see that you enjoyed your stay with us here at La Quinta Bannockburn!

10/10 Excellent

Jifei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for the price. Can't complain.
Stayed 2 nights in Jan 2024
Response from La Quinta Management on Jan 17, 2024
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with us, especially considering the price. Your satisfaction is our priority, and we appreciate your acknowledgment.If there's anything specific you loved about your stay or if you have any suggestions for further improvement, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future.Thank you for choosing our hotel!

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from La Quinta Management on Jan 15, 2024
Thank you for this awesome feedback!

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean place
Stayed 2 nights in Jan 2024
Response from La Quinta Management on Jan 15, 2024
Thank you for this awesome feedback!

10/10 Excellent

Estrella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean service was also great loved the experience there
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 13, 2024
Thank you for this awesome feedback Estrella!

10/10 Excellent

Moath

Liked: Cleanliness, staff & service, property conditions & facilities
Cleana nd nice
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 13, 2024
Thank you for this awesome feedback Moath!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Saturday!!
Great stay!! Nice size room with all the comforts.
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 9, 2024
Thank you for taking the time to share your positive feedback! We are delighted to hear that you had a great stay and enjoyed the comfort of your room. Providing a pleasant experience for our guests is our top priority, and we're thrilled that we could meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for further improvement, please feel free to share. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!

2/10 Terrible

Seong-Young

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff, Maya, at 9pm was not professional and staff made a huge mistake such that she checked somebody in the room under my name. Obviously the hotel made a huge mistake but reluctant to apologize this incident. I am a longtime expedia customer and this is the first time embarrassing experience. Please tell La Quinta at bannockburn-Deerfield to have a better and experienced staff at the desk! They should apologize me for this incident and we are very upset!
Stayed 1 night in Jan 2024
Response from La Quinta Management on Jan 9, 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your recent stay. We deeply regret any confusion and frustration caused by the mistake made during check-in.Your feedback is important to us, and we are actively reviewing our procedures to prevent such errors in the future. We understand the impact this incident had on your experience, and we genuinely apologize for any embarrassment it may have caused.We appreciate your loyalty as a longtime Expedia customer, and we want to assure you that your concerns are taken seriously. Rest assured, we will address this with the staff involved to prevent similar occurrences in the future.Please allow us to make amends for this lapse in service. If you have any specific details you would like to share or if there's anything we can do to rectify the situation, please feel free to reach out directly. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust.Thank you for your understanding, and we look forward to the possibility of serving you better in the future.

6/10 Okay

Ericka

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is quiet. Room was neat. The tub had a few rust stains. It would be nice to have a soap dish next to the sink for the bar soap so its not placed on top of or back in the box. Furniture is out dated. I wish the guide on the tv would actually show the title of whats on. I gave the staff 3 stars because they literally stood there and finished their conversatio before even attempting to acknowledge I was standing in the window. Stay was okay for the price.
Stayed 2 nights in Dec 2023
Response from La Quinta Management on Jan 5, 2024
Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments about the quiet atmosphere and the neatness of your room.We apologize for any inconvenience caused by the rust stains in the tub and the lack of a soap dish. Your suggestions are noted, and we will certainly review our amenities to enhance the overall guest experience.We're sorry to hear that the furniture and TV guide did not meet your expectations. We appreciate your constructive feedback, and we will consider these points as we plan for improvements in the future.Your comment about the staff is concerning, and we sincerely apologize for any lapse in service. This is not the level of hospitality we aim to provide, and we will address this matter with our team to ensure a more attentive and prompt response in the future.We value your input and appreciate your honesty. If there's anything specific you would like to discuss or if you have additional suggestions, please feel free to reach out directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

Kirk

Stayed 2 nights in Dec 2023
Response from La Quinta Management on Jan 5, 2024
Thank you for this awesome feedback Kirk!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to sleep through the night.
Stayed 3 nights in Dec 2023
Response from La Quinta Management on Jan 5, 2024
Thank you, David! We do appreciate the awesome feedback!

8/10 Good

Rodney Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from La Quinta Management on Jan 17, 2024
Thank you for this awesome feedback!

10/10 Excellent

chris

Travelled with family
Liked: Amenities
Dining options near by are lacking…otherwise accommodations are perfect for my needs.
Stayed 1 night in Dec 2023
Response from La Quinta Management on Jan 5, 2024
Thank you for taking the time to share your feedback. We appreciate your positive comments about our accommodations meeting your needs.We understand the importance of dining options, and we apologize for any inconvenience you faced in this regard. While we may not have on-site dining, we are always happy to provide recommendations for nearby restaurants that might suit your preferences. Our team is here to assist you in making the most of your stay, and we appreciate your understanding.If there's anything specific you would like assistance with or if you have additional suggestions, please feel free to reach out directly. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future.Thank you for choosing our hotel.

2/10 Terrible

Crystal

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Not for me
Super disappointed in this stay. Bathroom had rust, hairdryer didn’t work, neighbors were loud. To top things off you can’t take breakfast to your room, so I had a couple hovering over me telling me to hurry up and finish my breakfast less than 5 minutes after I sat down. Was incredibly rude, and I’d prefer to take my breakfast to my room and mind my own business. I won’t stay here again.
Stayed 2 nights in Dec 2023
Response from La Quinta Management on Jan 5, 2024
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointments you encountered, and we regret that we did not meet your expectations.We're sorry to hear about the issues with rust in the bathroom, the malfunctioning hairdryer, and the disturbance from noisy neighbors. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these matters promptly to ensure a more enjoyable experience for our guests in the future.Regarding the breakfast experience, we apologize for any discomfort you felt, and we appreciate your suggestion. We will certainly review our policies to see how we can better accommodate our guests' preferences.Your feedback is invaluable, and we take it seriously. If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out directly. We understand your concerns, and we hope to have the opportunity to regain your trust in the future.Thank you for bringing this to our attention, and we appreciate the opportunity to improve.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This value for the price paid for the room was excellent.
Stayed 2 nights in Nov 2023
Response from La Quinta Management on Dec 5, 2023
Thank you for taking the time to share your feedback with us. We're thrilled to learn that you found the value for the price paid for your room to be excellent. Providing our guests with great value is a top priority, and we are delighted to hear that we met your expectations.If there's anything specific that contributed to your positive experience or if there are areas where we can further enhance your stay, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!

8/10 Good

Jworne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from La Quinta Management on Dec 5, 2023
Thank you for this awesome feedback!

10/10 Excellent

H Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La Quinta Management on Dec 5, 2023
Thank you for this awesome feedback!

10/10 Excellent

Hugo

Stayed 1 night in Nov 2023
Response from La Quinta Management on Jan 5, 2024
Thank you Hugo for this awesome feedback!

10/10 Excellent

Peter, NEW CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean La Quinita and modern.
Stayed 3 nights in Nov 2023
Response from La Quinta Management on Nov 28, 2023
Good morning Peter! We are delighted to hear that you had an awesome stay with us here at La Quinta Bannockburn! We truly do take pride in our cleanliness and service here and we always strive to offer the utmost level of service and quality for our guests!

10/10 Excellent

Andie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast was really good, and they were always ready early (which was a plus for a work trip) Our bathroom (particularly the shower) needed updating, but the room was clean, the bed was comfortable, and the price was right! My only real complaint was that there weren't many outlets around to plug things in. We ended up having to unplug the alarm clock and the bedside lamps to have a place to charge phones.
Response from La Quinta Management on Nov 22, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings and that they were ready early, catering to your work trip needs.We appreciate your comments regarding the bathroom, particularly the shower, and we take note of your suggestion for an update. We strive to provide a comfortable and clean environment, and your input assists us in identifying areas for improvement.We apologize for any inconvenience you experienced with the limited outlets in your room. Your feedback is valuable, and we will explore ways to enhance the accessibility of outlets for our guests in the future.We're glad to know that you found the room clean, the bed comfortable, and the price reasonable. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more improved experience.If there's anything specific you would like us to address or if you have further suggestions, please don't hesitate to reach out. Your satisfaction is our priority.Thank you for choosing our hotel, and we look forward to the possibility of serving you again.

8/10 Good

Julius

Liked: Staff & service, room comfort
Let the guests know you care
Generally, the stay was okay. However, initial impressions tend to linger with us. Very early on, I looked in the trash receptacle by the table and TV and in it was a used condom. Obviously, the trash had not been carefully checked after the previous guests. The hotel could have been proactive in telling me more than the "I'm sorry" that I heard from the front desk agent.
Stayed 2 nights in Nov 2023
Response from La Quinta Management on Nov 17, 2023
Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the unfortunate incident you encountered upon your arrival, as it does not reflect the high standards we strive to maintain.Your concerns have been shared with our housekeeping team to reinforce the importance of meticulous room inspections between guests. We understand the impact initial impressions can have, and we regret that we fell short in delivering the level of cleanliness we aim for.Regarding the front desk interaction, we apologize if the response seemed insufficient. We will use your feedback to enhance our communication and ensure that our guests are well-informed about the steps taken to address such situations.We appreciate your understanding and hope you might consider giving us another opportunity to provide you with a more positive and seamless experience. If your travels bring you back to the area, we would be honored to welcome you back and demonstrate the improvements we are implementing.Thank you for bringing this to our attention, and we value your patronage.

8/10 Good

Xianghong

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff are very kind and accommodating.
Stayed 3 nights in Nov 2023
Response from La Quinta Management on Nov 15, 2023
Thank you for this awesome feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from La Quinta Management on Nov 12, 2023
Thank you for this awesome feedback John!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for me. It is also in a safe, quiet environment.
Stayed 1 night in Nov 2023
Response from La Quinta Management on Nov 5, 2023
Thank you for taking the time to leave us a review. We're delighted to hear that our location was ideal for your needs and that you found the environment safe and quiet. Guest safety and comfort are top priorities for us, and it's always reassuring to know that we've met these expectations.We appreciate your positive feedback, and we look forward to hosting you again in the future. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your future visits even better, please don't hesitate to let us know. Your input is invaluable to us, and we're here to ensure your next stay is just as enjoyable. Thank you for choosing our hotel!

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Staff & service
Was surprised to learn my room would not be cleaned and new towels supplied unless I made a special request.
Stayed 4 nights in Oct 2023
Response from La Quinta Management on Nov 5, 2023
We appreciate your feedback and apologize for any confusion regarding our housekeeping policies. In light of current circumstances, many hotels have implemented a "request-only" housekeeping service as a safety measure to minimize contact and protect both guests and staff.We understand that this policy may not have been clearly communicated, and for that, we're truly sorry. Your comfort and convenience are important to us, and we'll work on better communicating these policies to our guests in the future to avoid any surprises.Should you require fresh towels or any other room amenities during your stay, please don't hesitate to contact our front desk, and we'll be more than happy to assist. Your satisfaction is important to us, and we hope this experience won't deter you from considering us for your future stays. Thank you for choosing our hotel, and we look forward to serving you again.