4/5 Good
Verified traveller
Travelled with partner
18 Sep. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Photo gallery
Guest reviews
4.4 out of 5 Excellent
980 reviews
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Pet Friendly
Air conditioning
Restaurant
Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitizer provided
Map
28 North Franklin Street, Chicago, IL
Explore the area
Willis Tower5 min walk
Millennium Park12 min walk
Art Institute of Chicago15 min walk
Chicago, IL (MDW-Midway Intl.)15 min drive
Choose dates to view prices
Room, 1 King Bed with Sofa bed
4.6/5 guest room rating
- 349 sq ft
- Sleeps 4
Room, Multiple Beds, City View (Two Queen Beds with Sofa Bed)
4.5/5 guest room rating
- 419 sq ft
- City view
- Sleeps 5
Room, 1 King Bed with Sofa bed, Accessible, Bathtub
4.8/5 guest room rating
- 350 sq ft
- Sleeps 4
Room, Accessible
- 350 sq ft
- Sleeps 4
Room, Multiple Beds, Accessible
- 419 sq ft
- Sleeps 5
Room, Multiple Beds, Accessible (Two Queen Beds with Sofa Bed)
5/5 guest room rating
- 419 sq ft
- Sleeps 5
Room, Multiple Beds (Two Queen Beds with Sofa Bed)
4.5/5 guest room rating
- 419 sq ft
- Sleeps 5
Room, 1 King Bed with Sofa bed, City View
4.6/5 guest room rating
- 344 sq ft
- City view
- Sleeps 4
Room, 1 King Bed with Sofa bed (Specialty)
5/5 guest room rating
- 344 sq ft
- Sleeps 4
Room, 1 King Bed with Sofa bed, Accessible (Specialty)
No guest room rating
- 350 sq ft
- Sleeps 4
About this area
Chicago
Located in Chicago's The Loop neighbourhood, Hyatt Place Chicago/Downtown - The Loop is in the city centre and near a metro station. Merchandise Mart and Civic Opera House are notable landmarks, and some of the area's popular attractions include Navy Pier and Field Museum of Natural History. Consider Concord Music Hall for a night out, and don't miss John G. Shedd Aquarium, a top local attraction. Guests appreciate the hotel's central location.
What's nearby
- Willis Tower - 5 min walk
- Chicago Riverwalk - 6 min walk
- Millennium Park - 12 min walk
- Art Institute of Chicago - 15 min walk
- Cloud Gate - 19 min walk
Getting around
- Washington-Wells Station - 2 min walk
- Chicago Union Station - 11 min walk
- Chicago, IL (MDW-Midway Intl.) - 15 min drive
Restaurants
- Siam Rice - 3 min walk
- Sushi Sai - 3 min walk
- Bombay Wraps - 3 min walk
- 71 South Wacker - 3 min walk
- Perry's - 3 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows standard sanitisation guidelines of GBAC STAR (Hyatt)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking: USD 69 per night
Food and drink
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
Things to do
- 24-hour fitness centre
- Indoor pool
Family friendly
- Dry cleaning service
- Indoor pool
- Laundry facilities
- Fridge
- Sofa bed
Conveniences
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
Languages spoken
- English
Business services
- 3 meeting rooms
- Business centre
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Assistive listening devices available
- Braille signage
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Double sofa bed
- Heating
- Linens
Bathroom
- Bathtub or shower
- Designer toiletries
- Hairdryer
- Towels
Entertainment
- 42-inch TV
- TV/satellite channels
- MP3 dock
Food and drink
- Coffee/tea filters (reusable)
- Coffee/tea maker
- Fridge
More
- Connecting rooms available
- Desk
- Eco-friendly cleaning products provided
- Free local calls
- Free newspapers
- Iron/ironing board
- Phone
- Recycling
- Safe
See similar properties
Policies
Check-in
Check-in between 3:00 PM and 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Renovations and closures
The following facilities or services will be unavailable from June 18 2020 to December 31 2020 (dates subject to change):
- Breakfast
- Fitness facilities
- Swimming pool
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 100 per accommodation, per stay
Dogs only
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: USD 75.00 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Self-parking fee: USD 69 per night
- Pet fee: USD 100 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number Hotel License
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Hyatt Place Chicago/Downtown Loop Hotel Chicago
Hyatt Place Chicago/Downtown Loop Hotel
Hyatt Place Chicago/Downtown Loop Chicago
Hyatt Place Chicago/Downtown Loop
Hyatt Chicago The Loop Chicago
Hyatt Place Chicago/Downtown - The Loop Hotel
Hyatt Place Chicago/Downtown - The Loop Chicago
Hyatt Place Chicago/Downtown - The Loop Hotel Chicago
Frequently asked questions
4.4
Excellent
4.5/5
Cleanliness
4.4/5
Staff & service
4.1/5
Amenities
4.5/5
Property conditions & facilities
1/5 Terrible
Alex, Indiana
Travelled with family
10 Sep. 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
4/5 Good
RJ, Elkhart
9 Sep. 2020
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
5/5 Excellent
Ptb, NJ
30 Aug. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
4/5 Good
Shahani, Chicago
Travelled with family and small children
28 Aug. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
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