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Hyatt Place Chicago/Downtown - The Loop

Photo gallery for Hyatt Place Chicago/Downtown - The Loop

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View from Room
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Overview of Hyatt Place Chicago/Downtown - The Loop

Hyatt Place Chicago/Downtown - The Loop

3 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
28 North Franklin Street, Chicago, IL, 60606

Explore the area

  • Popular LocationWillis Tower5 min walk
  • Popular LocationMillennium Park12 min walk
  • Popular LocationGrant Park12 min walk
  • AirportChicago, IL (MDW-Midway Intl.)15 min drive

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About this area

Chicago

Located in Chicago's The Loop neighborhood, Hyatt Place Chicago/Downtown - The Loop is in the city center and near a metro station. Merchandise Mart and Civic Opera House are notable landmarks, and some of the area's popular attractions include Navy Pier and Field Museum of Natural History. Consider Concord Music Hall for a night out, and don't miss John G. Shedd Aquarium, a top local attraction. Guests appreciate the hotel's central location.
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What's nearby

  • Willis Tower - 5 min walk
  • Chicago Riverwalk - 6 min walk
  • Millennium Park - 12 min walk
  • Grant Park - 12 min walk
  • Art Institute of Chicago - 15 min walk

Getting around

  • Washington-Wells Station - 2 min walk
  • Chicago Union Station - 11 min walk
  • Chicago Midway Airport (MDW) - 15 min drive

Restaurants

  • Corner Bakery Cafe — 2 min walk
  • Hannah's Bretzel — 2 min walk
  • Tradition Bar & Grille — 3 min walk
  • Lloyd's Chicago — 3 min walk
  • Siam Rice — 3 min walk

About this property

Hyatt Place Chicago/Downtown - The Loop

3-star Chicago hotel in The Loop, walk to Willis Tower
A restaurant, an indoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 206 soundproofed rooms feature free WiFi and MP3 docks. For a bit of entertainment, TVs come with digital channels, and guests can also appreciate conveniences like sofa beds and refrigerators.
Hyatt Place Chicago/Downtown - The Loop offers 206 air-conditioned accommodations with MP3 docking stations and safes. Accommodations are furnished with double sofa beds. Digital television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered self parking on site (surcharge; includes in/out privileges)

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business center
  • Meeting rooms - 3

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Double sofa bed
  • Heating

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 42-inch TV
  • Cable/satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofing

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Business-friendly
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Washer and dryer
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Air conditioned
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Policies

Check-in

Check-in from 3:00 PM - 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Covered self parking fee: USD 39 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number Hotel License

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place Chicago/downtown-the Loop Hotel Chicago
Hyatt Place Chicago/downtown-the Loop Hotel
Hyatt Place Chicago/downtown-the Loop Chicago
Hyatt Place Chicago/downtown-the Loop
Hyatt Place Chicago/Downtown Loop Hotel
Hyatt Place Chicago/Downtown Loop Chicago
Hyatt Place Chicago/Downtown Loop
Hyatt Place Chicago/downtown the Loop
Hyatt Chicago The Loop Chicago
Hyatt Place Chicago/Downtown - The Loop Hotel
Hyatt Place Chicago/Downtown - The Loop Chicago
Hyatt Place Chicago/Downtown - The Loop Hotel Chicago

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 572 out of 995 reviews
5 - Excellent 57%
Rating 4 - Good. 268 out of 995 reviews
4 - Good 27%
Rating 3 - Okay. 69 out of 995 reviews
3 - Okay 7%
Rating 2 - Poor. 48 out of 995 reviews
2 - Poor 5%
Rating 1 - Terrible. 38 out of 995 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very spacious rooms.
Stayed 3 nights in Jul 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great safe location. Clean and mostly friendly staff, amenities such as parking and the closed pool a disappointing.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The good: walking distance to union station and bus stops for rest of loop. Clean lobby. Friendly desk staff. Free continental breakfast. Room was spacious. The bad: Paid for "city view" upgrade and all we were able to view was offices in the much larger building across the street. That could be more Expedia's fault though for not being completely honest with photos. Had maintenance look at fridge 2x before they replaced with a working unit. They looked at safe 3x and still didn't work as it kept giving low battery msg snd requires special tool to open cover. AC wss looked at 4x and still wasnt working when we left. (Would only blow out cool - not cold - air for a few minutes then shut off). Always stayed a stuffy 75-78 degrees regardless of how we set the thermostat. Didn't help the bed wasn't the most comfortable either - ended up on couch most of trip as it was just a little better. Shower would've been nice but grout lines on floor tile looked very dirty compared to wall tile. Also had a small stain in sink basin and our window sill was covered in some sort of sticky substance. Housekeeping only came once during our stay. This was very disappointing considering we usually use Hyatt when visiting major cities and always love our stay. With all the hotels Chicago offers, I won't come back to this one.
Stayed 4 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021