Terrace/patio
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Reviews of Hyatt House Chicago/Evanston

3.5 out of 5
Hyatt House Chicago/Evanston
1515 Chicago Avenue, Evanston, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

XIANGYANG

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby shopping and dining
Stayed 3 nights in Apr 2024
Response from Harvey on May 15, 2024
Thank you for taking the time to share your review of our hotel! We're thrilled to hear that you enjoyed the convenient location and proximity to nearby shopping and dining options. We're proud to offer our guests a range of amenities and services that make their stay with us comfortable and enjoyable.

10/10 Excellent

Heidi

Travelled with family
Great location and nice new hotel
Stayed 1 night in May 2024
Response from Harvey on May 11, 2024
Thank you so much for taking the time to share your feedback about your stay with us! We're thrilled to hear that you enjoyed our great location and thought our hotel was nice. We're proud of our new hotel and are constantly working to ensure that every guest has a comfortable and enjoyable stay. We appreciate your kind words and look forward to welcoming you back again soon

6/10 Okay

Zachary

Stayed 1 night in Apr 2024
Response from Harvey on May 21, 2024
Hello Zachary, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Apr 2024
Response from Harvey on Apr 16, 2024
We appreciate your positive feedback and are glad to hear you had a good experience during your stay! Thank you for taking the time to leave a rating. If there is anything specific you enjoyed or any areas where we can improve to earn a perfect score next time, please feel free to let us know. Your feedback helps us enhance our services for future guests. Thank you for choosing to stay with us!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Olivia on Apr 5, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

6/10 Okay

Deena

Stayed 2 nights in Mar 2024
Response from Olivia A. on Apr 2, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here when I went to visit my son at Northwestern University. The room is big with a kitchenette and a sitting area. The bed is new and comfortable. The hotel is located in the downtown area of Evanston with many dining options and one Whole Foods store. Only ten minutes walk from the south end of the NU campus. The very reasonable off-season rate includes continental breakfast. The usual stuff plus kefir. Good quality food and adequate quantities. The staff was very friendly.
Stayed 4 nights in Feb 2024
Response from Olivia on Mar 1, 2024
Hi Yan, thank you for leaving us such a wonderful review! I'm so glad you enjoyed your stay with us and hope to see you next time you visit your son!

10/10 Excellent

Fantasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was that the property was very clean, staff was friendly and valet was prompt. Around the hotel area there are many things to walk to such as the store, eateries and parks. Hotel and surrounding area was quiet.
Stayed 2 nights in Feb 2024
Response from Harvey on Feb 27, 2024
Dear Fantasha, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our property clean, our staff friendly, and our valet service prompt. It's great to know that our location offered convenient access to local amenities and attractions while maintaining a peaceful atmosphere. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

JI AE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Harvey on Feb 16, 2024
Thank you for taking the time to leave a review of our hotel! We appreciate your positive rating and are glad to hear that you enjoyed your stay with us. If there are any specific details or aspects that stood out to you during your visit that you would like to share with us, feel free to reach out. We hope to have the opportunity to welcome you back in the future.

8/10 Good

elodie

Travelled with family, Business traveller
Everything was as expected, it s a fair place. Clean, quiet, nice size rooms.
Stayed 2 nights in Feb 2024
Response from Olivia A. on Feb 12, 2024
Hi Elodie, thank you for taking the time to leave us a review! I'm glad you enjoyed the hotel. We hope to host you again in the future.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Harvey on Feb 6, 2024
Thank you for the perfect rating! We are delighted to hear that you had a wonderful stay with us. Should you decide to share any specific feedback or suggestions in the future, we would greatly appreciate it. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
The staff was incredibly friendly, location was great, and rooms were spacious and comfortable. The hotel is in walking distance of Northwestern, as well as wonderful restaurants.
Stayed 3 nights in Jan 2024
Response from Jess on Jan 28, 2024
Hello Melissa,Thank you again for the wonderful review. We look forward to seeing you on your next visit!Have a great day!

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but freezing cold lobby
The on-site manager was very accommodating and helpful, however, the downstairs lobby was all but uninhabitable because it was so cold. This made relaxing at the bar like sitting outside.
Stayed 2 nights in Jan 2024
Response from Jess on Jan 27, 2024
Hello Jan,Thank you so much for taking the time to leave us such a wonderful review. We loved having you and hope to see you again in the near future. I have passed along the details regarding the heat in the lobby to our engineers.Thank you again and have a great day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ray on Jan 8, 2024
Hi Kevin! Thank you so much for the 5 stars! We hope to see you again soon! Happy New Year and take care!

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Hyatt House was a delightful experience, blending convenience and tranquility seamlessly. The suite, featuring a small kitchenette and two queen beds, was perfect for our small staycation group. The check-in and out process was effortless, and the valet service was both quick and efficient, ensuring a stress-free stay. The standout shower, with excellent water pressure, added a touch of luxury to the experience. Cleanliness was impeccable throughout, creating a welcoming atmosphere. The quiet surroundings allowed for a peaceful retreat, making this hotel a top choice for those seeking comfort and serenity just outside of the city.
Stayed 1 night in Dec 2023
Response from Ray on Jan 8, 2024
Greetings! Thank you so much for staying with us here in Evanston. We are glad that you enjoyed you visit. We hope to see you soon on your next trip! Have a great one Victoria! Happy New Year to you!

6/10 Okay

Sandeep

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ray on Jan 8, 2024
Hi Sandeep! Thank you for leaving a rating with us. Take care!

8/10 Good

Richard

Travelled with partner
Stayed 3 nights in Dec 2023
Response from Ray on Jan 8, 2024
Greetings Richard! Thank you for leaving a rating with us. Hope to see you again soon! Happy New Year!

2/10 Terrible

Kayla

Stayed 1 night in Dec 2023
Response from Ray on Jan 21, 2024
We’re sorry to hear of your less-than-satisfactory experience. Thank you so much for taking the time to leave us a rating,

10/10 Excellent

Samantha

Travelled with partner
Liked: Amenities
Stayed for Christmas Eve! The staff was amazing & so helpful! They answered all questions. Loved loved loved!
Stayed 1 night in Dec 2023
Response from Harvey on Dec 31, 2023
Hello Samantha, Thank you for your wonderful review! We're delighted to hear that you had such a positive experience during your stay with us on Christmas Eve. Our dedicated staff take great pride in providing exceptional service, and we're glad they were able to assist you with all your questions. We appreciate your kind words and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Ray on Jan 15, 2024
Hi John! Thank you for staying with us here in Evanston. We're glad you enjoyed your visit. Thank you for the 5 star rating. Have a great one and see you again soon!

10/10 Excellent

Rachel, Chicago

Stayed 1 night in Dec 2023
Response from Ray on Jan 15, 2024
Greetings Rachel! Thank you so much for leaving a 5 star rating! We hope to see you again soon. Have a great one!

10/10 Excellent

Lois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hyatt House for 7 nights. The staff couldn't have been nicer or more helpful. One thing we really appreciated was the daily housekeeping. We would definitely stay there again.
Stayed 7 nights in Nov 2023
Response from Harvey on Nov 30, 2023
Thank you for leaving such a nice review of your stay at Hyatt House Evanston! We are excited to hear that our staff provided excellent service and that you appreciated the daily housekeeping. We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the Hyatt, very dog, friendly, conveniently located The staff is very pleasant to deal with in customer oriented A special thumbs up to Olivia and Arthur very helpful
Stayed 2 nights in Nov 2023
Response from Olivia A. on Nov 28, 2023
Hi John! Thank you for taking the time to leave us a review. It is always a pleasure hosting you, your wife, and your sweet dog! I hope to see you all again soon. :)

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for family visits in Evanston, as always.
Stayed 2 nights in Nov 2023
Response from Harvey on Nov 25, 2023
Thank you for a perfect rating and taking your time to leave us a review. We are very lucky to be located in the heart of Downtown Evanston and love the sightings in the area. Hope to see you back at our Hotel again! Best Regards,Hyatt House Evanston

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly staff. If you could lower the volume on the elevator "ding" in the hallway that would be greatly appreciated.
Stayed 2 nights in Nov 2023
Response from Olivia on Nov 16, 2023
Hi Nathan, thank you so much for taking the time to leave a review! . I can speak with my engineer about the elevator "ding" to see if there is any way to lower it a bit. I appreciate your kind words about our staff and look forward to having you stay with us again.

6/10 Okay

Shauna, Shelburne

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Olivia on Oct 31, 2023
Thank you for taking the time to review our hotel! Hopefully next time you stay with us we can make your experience better!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Harvey on Oct 29, 2023
Dear Elizabeth,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future. Best regards,Harvey PennGuest Service SupervisorHyatt House Evanston

8/10 Good

Ellen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I ever stayed in. The staff (including the valet parkers) were polite, professional, courteous and more than helpful. The hotel was clean and the breakfast was really a full service breakfast. The downside, which to me could be a deal breaker, was the bathroom was in the bedroom. We had a beautiful suite, but having the bathroom was the most inconvenient bathroom I have experienced in a hotel. Whether one of us wanted to get up early and shower and get ready, or stay up later than the other, we felt we couldn't. Also if we had to get up in the middle of the night, was a problem!
Stayed 4 nights in Oct 2023
Response from Harvey on Oct 17, 2023
Hello Ellen! Thank you so much for completing our survey and leaving such a nice review about our staff. It is our top priority to ensure that our guests feel comfortable and relaxed during their time with us. But we are sorry for any inconveniences you experienced in your room. These items have been highlighted to ensure our services will exceed in the near future. Thank you and we wish to see you soon in Evanston!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay at Hyatt House
Second time staying at the Hyatt House in Evanston. Great stay in a quiet and clean hotel.
Stayed 5 nights in Sep 2023
Response from Harvey on Oct 1, 2023
Hello Tracy!Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and will be shared among our team. We hope to see you on your next visit to Evanston. Take Care!

8/10 Good

Benjamin, garza garcia

Liked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Harvey on Sep 21, 2023
Hello Benjamin! Thank you for taking your time to complete our guest service review. We hope to see you soon next time your in Evanston. Thank you again and take care!

8/10 Good

Kaushik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and right in the heart of Evanston
Stayed 1 night in Aug 2023
Response from Ray on Sep 4, 2023
Hello Kaushik! Thank you for staying with us here in Evanston. We're glad you enjoyed your stay. Hope to see you again soon! Have a great day!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The great hospitality
Stayed 1 night in Aug 2023
Response from Ray on Sep 4, 2023
Greetings Thomas! Thank you for staying with us here at the Hyatt House. We hope to see you again soon on your next trip to Evanston! Be well!

8/10 Good

VERONIQUE

Liked: Cleanliness, staff & service
Loved the location and the rooms. The terrace was closed and the breakfast wasn't great.
Stayed 1 night in Aug 2023
Response from Ray on Sep 4, 2023
Hi Veronique! Thank you for staying with us here in Evanston. Hope to see you again soon! Take care!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ray on Aug 28, 2023
Thank you for taking the time to leave a rating with us. Have a great day!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful
Hotel staff is very friendly and helpful and the room was large and beds were comfortable. Location is in a pleasant area, close to many restaurants, stores, and pharmacies. I will definitely stay here again.
Stayed 7 nights in Aug 2023
Response from Ray on Aug 28, 2023
Hi Martha! We’re thrilled to hear everything went well with your recent stay with us. We hope to see you again soon on your next visit to Evanston. Have a great one!

8/10 Good

Kun

Stayed 1 night in Aug 2023
Response from Ray on Sep 4, 2023
Hello Kun! Thank you so much for taking the time to leave a rating with us. Take care!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ray on Aug 13, 2023
Hi Deborah! Thank you for leaving a rating with us. Have a great day!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff..parking a little too expensive considering the price of the rooms
Stayed 6 nights in Aug 2023
Response from Ray on Aug 13, 2023
Hi Craig! Thank you for staying with us here in Evanston. We hope to see you on your next visit. Have a great one!

10/10 Excellent

gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. They were willing to accommodate and keep my luggage. Thank you. My stay in Chicago was more enjoyable and stress free.
Stayed 3 nights in Jul 2023
Response from Ray on Aug 4, 2023
Hi Gloria! Thank you so much for staying with us and we're glad you enjoyed your stay. We hope to see you again soon! Have a great one!

10/10 Excellent

Maria, Charlottesville

Stayed 1 night in Aug 2023
Response from Ray on Aug 24, 2023
Hi Marla! Thank you for leaving a 5 star rating with us. Hope to see you again soon!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Ray on Jul 30, 2023
Hi Wendy! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to see you again soon! Have a great day!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived 2 hours early and were able to check in early. Also they loaned me an umbrella which was helpful. Nice breakfast offerings.
Stayed 2 nights in Jul 2023
Response from Ray on Jul 13, 2023
Hi Jennifer! Thank you so much for staying with us. We're glad you enjoyed your stay. We hope to see you again soon. Have a great one!

6/10 Okay

Kara

Stayed 2 nights in Jul 2023
Response from Ray on Jul 12, 2023
Thank you so much for taking the time to leave us a rating. Take care!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ray on Jul 9, 2023
Greetings Scott! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Have a great day!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is the best!
Stayed 2 nights in Jun 2023
Response from Ray on Jul 9, 2023
Hi Judith! Thank you so much for sharing your positive experience with us. Thank you for choosing Evanston and we hope to see you back on your next visit. Take care!

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Facilities were excellent; omelettes great; staff were super w the exception of those who cld not speak English. The later resulted in poor service.
Stayed 4 nights in Jun 2023
Response from Ray on Jul 3, 2023
Hi Pam! Thank you for the kind words We're glad you enjoyed your recent visit. Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to seeing you next time. Take care!

2/10 Terrible

Deborah

Stayed 1 night in Jun 2023
Response from Ray on Jul 12, 2023
Thank you for taking the time to leave a rating

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very friendly helpful staff
Stayed 1 night in Jun 2023
Response from Ray on Jun 22, 2023
Hi Sandra! Thank you so much for sharing your positive experience with us. Thank you for choosing Evanston and we hope to see you back on your next visit. Take care!

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff, dog friendly, excellent breakfast buffet with option for personal omelets included Efficient, friendly Valet, parking. Locations of great within walking distance of many restaurants and shops
Stayed 2 nights in Jun 2023
Response from Ray on Jun 22, 2023
Hi John! Thank you so much for taking your time and filling out the Guest Survey! We are glad that you enjoyed your stay here in Evanston and we appreciate your kind words. We hope to see you again soon on your next visit. Have a great day!

8/10 Good

Hil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location is great. Hotel staff very friendly and helpful. Bed was comfortable. Breakfast was good. Gym was open 24 hours which is convenient. Negatives- gym not maintained as wipes ran out, water cups ran out and no towels available. Room though clean, needed upkeep as light was falling from ceiling, bathroom fan did not appear to work and shower faucet handle felt like it was going to fall off. There was a lack of communication about how much valet parking would be and how often the room would be cleaned. Overall we enjoyed the hotel and would stay again.
Stayed 3 nights in Jun 2023
Response from Ray on Jun 22, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. Thank you and have a great one!