Terrace/patio

Reviews of Hyatt Regency Deerfield

4 out of 5
Hyatt Regency Deerfield
1750 Lake Cook Rd, Deerfield, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

sue

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t clean our room 2 days,even after we told them down stairs. The hall ways always had food on the floor.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Sue, we appreciate your feedback after your recent stay. It's unfortunate to hear about the disruptions you encountered, in particular with your room cleanliness and hallway tidiness. We assure you that these instances are not the standard we strive for. Your comments will be passed on to our housekeeping colleagues for awareness and appropriate action. We hope to offer a better experience on your next visit.

6/10 Okay

Michelle J

Travelled with family
Liked: Property conditions & facilities
Foyer is beautiful. When i booked the room with a king bed and sleep sofa we planned on using the sleep sofa for my son and i booked the room for 3 people. The sheets on the sofa were dirty and there were only enough towels for 2 people.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Michelle J, thank you for bringing your concerns to our attention. We're glad to hear our foyer met your expectations. On the other hand, we regret any inconvenience related to the bed arrangements and linen supplies. Rest assured, our team members are geared towards providing a seamless experience and your feedback will aid us in ensuring future guests' comfort. We hope you'll consider a return visit so we may have another chance to better serve you.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel and the people were great.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thomas, it's great to hear that you enjoyed your stay at the Hyatt Regency Deerfield North Shore. Our team members truly appreciate your generous words. We look forward to hosting you again on your next visit.

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Response from Customer Service on Apr 28, 2024
Asia, it's excellent to know you had a wonderful stay at the Hyatt Regency Deerfield North Shore. We're thrilled your experience was satisfying and would be delighted to welcome you back in the near future.

8/10 Good

Laura, Chicago

Travelled with partner
Liked: Amenities
Y
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Thank you for taking the time to leave us a 4/5 rating, Laura!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Regency Deerfield North Shore.

10/10 Excellent

Lisa

Business traveller
Liked: Amenities
The waitress was quite rude. Other than that, everything was pretty good.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Lisa, we truly appreciate your comment about your dining experience. It's regrettable that you found the service less than satisfactory. This is an outlier to our usual exemplary dining service. We're delighted though, that you enjoyed the rest of your stay at Hyatt Regency Deerfield North Shore. Your feedback is important and has been communicated to our team. We hope to see you again soon and promise that all aspects of your visit will reflect the high standards we set for ourselves.

8/10 Good

Arlan, EDINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room and service were great. Common ares need to be redone and tv service was horrible
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Arlan, it's wonderful to hear you appreciated your room and service at Hyatt Regency Deerfield North Shore. Regrettably, it seems like there were areas that didn't meet your expectations. We understand your sentiments about our common areas and the TV service. Your feedback will be instrumental as we continually work to enhance our guest experience. We look forward to your return visit, hoping to surpass your expectations next time.

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always loved staying in the Deerfield, Northbrook area. Excellent services and excellent experience. I definitely will be staying at this hotel in the near future.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Juan, your words truly encapsulate what we strive for at Hyatt Regency Deerfield North Shore. It's wonderful that you hold such fond memories with us, and we're glad to hear about your excellent experiences. Knowing that you're considering returning in the near future is the best compliment we could receive. Looking forward to welcoming you back!

10/10 Excellent

Amal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our staying
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Amal, it's wonderful to hear you enjoyed your stay at Hyatt Regency Deerfield North Shore. We're thrilled we could provide a memorable experience and can't wait for your next visit.

8/10 Good

IL

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
We appreciate you sharing this positive rating!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Regency Deerfield North Shore. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

James

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thanks, James! It's outstanding your time at Hyatt Regency Deerfield North Shore was fantastic. We can't wait until your next visit!

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and accessible.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Mary, your positive feedback about Hyatt Regency Deerfield North Shore is warmly appreciated. We're delighted to know that you found our hotel cozy and easily reachable. We look forward to offering you the same comfort in your future stays.

10/10 Excellent

Fausto, Wheeling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Fausto, we are thrilled that you had an excellent experience at Hyatt Regency Deerfield North Shore. We sincerely appreciate your five-star rating and hope to welcome you back soon. Thank you for choosing us.

10/10 Excellent

Genna

Travelled with family and small children
Liked: Property conditions & facilities
This place was so clean and so nice and so peaceful
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Genna, we're thrilled to hear that you appreciated the cleanliness, ambiance, and tranquility at Hyatt Regency Deerfield North Shore. Thanks for sharing your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Zhanna

Safe quiet
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Zhanna, it's wonderful to hear that you appreciated the tranquil ambiance at the Hytt Regency Deerfield North Shore. It is always our priority to provide a secure and peaceful environment for our guests. We would be thrilled to welcome you back soon.

8/10 Good

michelle

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks for the 4/5 rating, Michelle!We're happy you had such a lovely stay at Hyatt Regency Deerfield North Shore! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Janet, your positive rating for Hyatt Regency Deerfield North Shore is much appreciated. We hope you had an excellent stay and we're eager to welcome you again in the future. Thank you for sharing your feedback.

4/10 Poor

Isabel

Travelled with partner
Liked: Staff & service
The lobby was very beautiful and clean. Front desk staff was great! The room I stayed in was okay but the phone inside did not work, the TV remote was having issues, two of the lights in the room did not work and there was garbage on the floor by the couch when we entered.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Isabel, the team at the front desk appreciate your kind words about their service and the cleanliness and beauty of our lobby. We're truly sorry to hear about the concerns you experienced regarding your room's amenities and cleanliness. Rest assured, we share your concerns with our maintenance and housekeeping teams for their immediate attention and prioritization. We truly value your feedback and hope to get the chance to provide you with a more comfortable and seamless experience next time.

10/10 Excellent

Jorddann, Mundelein

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my favorite place to stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Jorddann, it's heartwarming to hear that Hyatt Regency Deerfield North Shore remains your top choice for accommodations. We're thrilled to have earned your favoritism. Thank you for your wonderful endorsement and we look forward to many more opportunities to serve you.

10/10 Excellent

Donna

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Donna, it's delightful to learn of your high rating for Hyatt Regency Deerfield North Shore. It's our utmost pleasure to consistently provide memorable experiences for our guests. We are eager to welcome you back soon. Thank you for sharing!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Rooms were very hot and uncomfortable
We had two rooms that were connected. When we checked in, the rooms were really hot. We turned the AC on and set it to 60. Seven hours later the rooms were so hot no one could sleep. I had to call and talk with the front desk. Their solution was 2 box fans. This really did not help. The windows were sweating so bad. It was so bad in the middle of the night we actually talked about checking out. Even the lobby was very hot. If we knew it was going to be this hot we would have never stayed here. We had 2 connecting rooms and they were both miserable and no one was able to sleep. If you like a really hot room or perhaps are hatching eggs or sleeping in saunas this place is perfect! Other than that it was ok. But we all woke up miserable and no one slept well.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
We regret to learn of the discomfort you experienced in regards to the temperature of your rooms. It's unfortunate that the accommodation we provided in the form of fans wasn't effective to your liking. Ensuring guest comfort is a high priority and we're truly sorry this was not your experience. We'll be sure to address this concern closely with our team members to reduce any possibilities of such incidents occurring in the future. We hope, other than this, you found our facilities satisfactory. Thank you for sharing your feedback; it is critical in helping us refine our services.

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Armando, thank you for your 4-star rating of Hyatt Regency Deerfield North Shore on Hotels.com. We're glad to see you enjoyed your visit and hope to welcome you back soon for an even better experience.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Tony at checkin was so helpful and very nice . A pleasure
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Colleen, it's heartening to know you had a wonderful experience at the Hyatt Regency Deerfield North Shore, thanks to Tony. His dedication to providing a top-tier service is a testament to our commitment to guest satisfaction. We are thrilled he was able to make your stay a pleasure. We look forward to welcoming you back for another remarkable experience.

10/10 Excellent

Nahin, mulberry

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Thank you for sharing your perfect rating with us, Nahin!It's wonderful to see how much you appreciated your time at Hyatt Regency Deerfield North Shore! We want everyone to feel right at home at Hyatt Regency Deerfield North Shore. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Scott

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 24, 2023
Scott, thank you for awarding a high rating to Hyatt Regency Deerfield North Shore. We are thrilled to know you had a satisfactory stay and we sincerely look forward to welcoming you back in the near future.

6/10 Okay

Sharrie Ann

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
So the place wasn’t bad other than it was super hot inside and we were told they shut off the ac. So we were there and it was hot, the room had a smell to it. And all they did was offer a fan. I wouldn’t recommend unless you like it real hot. The windows were sweating
Response from Customer Service on Dec 12, 2023
Sharrie, it's regrettable that temperature control was not to your satisfaction during your visit. It's also unfortunate there was an unpleasant odor in your room. While we provided a fan as a temporary solution, we understand it may not have fully met your needs. Rest assured, your feedback will be used to review our options for ensuring guest comfort. We hope you will consider us again in the future so we can provide a more comfortable experience.

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities
Average stay
This is an older hotel in need of remodel.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Michael, thank you for sharing your feedback. It's unfortunate to hear that your stay didn't live up to expectations. While we maintain our facilities to provide an enjoyable experience, we understand that certain aspects might not seem contemporary to every guest. Your comments will certainly be taken into consideration as we continually strive to improve our guests' experience.

10/10 Excellent

Arrian

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 15, 2023
Arrian, it's fantastic to see your high rating for Hyatt Regency Deerfield North Shore. It seems you had an enjoyable stay with us. We're looking forward to welcoming you back for another perfect experience.

10/10 Excellent

Jae Yeon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice facility!
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Jae, thank you for your positive words. At Hyatt Regency Deerfield North Shore, we pride ourselves on providing clean, welcoming spaces for our guests. It is fantastic to hear that you appreciated our well-maintained facility. We hope to welcome you back in the future.

8/10 Good

Rishi

Stayed 5 nights in Nov 2023
Response from Customer Service on Dec 10, 2023
Thank you for the 4-star rating, Rishi!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Regency Deerfield North Shore. Thank you again for sharing!

10/10 Excellent

jamie

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 7, 2023
Jamie, it's wonderful to hear that you had a stellar experience at Hyatt Regency Deerfield North Shore. We aim to create memorable stays for our guests and we're so pleased you enjoyed yours. We look forward to welcoming you back in the near future for another delightful stay. Safe travels.

10/10 Excellent

HASINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable stay!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Hasina, it's wonderful to hear you enjoyed a comfortable stay at the Hyatt Regency Deerfield North Shore. We're grateful for your feedback and are thrilled that our accommodations met your expectations. Be sure to visit us again for another nice stay.

2/10 Terrible

Mohamed

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 18, 2023
We appreciate your feedback, Mohamed.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Rafiq

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 16, 2023
Rafiq, it's thrilling to know you had a wonderful experience at Hyatt Regency Deerfield North Shore. Our team always strives to provide exceptional guest experiences, and your high rating is a testament to their efforts. We're looking forward to welcoming you back for another extraordinary stay in the future.

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel is great, but there should be security cameras in the parking lot. After the first night, the catalytic converter was stolen from my 2010 Prius. A terrible shock, especially as an out-of-towner, with important events to attend.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 27, 2023
Greg, it's great to hear you found Hyatt Regency Deerfield North Shore satisfying. We truly regret hearing about your unfortunate incident with your vehicle. Worry free stays are paramount to us, and we appreciate your insight about parking security, as we consistently work to upgrade our facilities and services. We hope the rest of your visit, including the important events, proceeded favorably. We would be pleased to welcome you back and ensure your next stay with us is seamless.

4/10 Poor

Nissim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Nissim, it is disheartening to acknowledge your rating, indicating a less than adequate experience. Nonetheless, your feedback is valuable as it helps us improve and we certainly hope to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Olena

Liked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Olena, thank you for taking the time to rate your recent stay with us. It's delightful to know that you enjoyed your time at Hyatt Regency Deerfield North Shore. We appreciate your feedback and hope to welcome you back for another fantastic stay soon.

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Daniel, it's fantastic to hear that you had a top-notch experience at Hyatt Regency Deerfield North Shore. We appreciate your rating and would love to welcome you back anytime. Safe travels!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Customer Service on Oct 20, 2023
Kevin, thank you for your outstanding score, we're delighted you enjoyed your time at Hyatt Regency Deerfield North Shore. Our goal is always to deliver a fantastic experience for our guests, and it's rewarding to know we achieved that with you. Please consider us for your future travel plans. We're looking forward to welcoming you back!

8/10 Good

Yves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, comfy beds. Nice staff
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 15, 2023
Yves, thank you for sharing your experience at Hyatt Regency Deerfield North Shore. We're delighted that you found our accommodations comfortable and our team members friendly. We hope to welcome you back in the near future.

10/10 Excellent

Musheer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, the hotel and room both were very clean
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 15, 2023
Musheer, thank you for sharing your positive experience at Hyatt Regency Deerfield North Shore. We are delighted to hear that you appreciated our well-maintained rooms and premises. Your feedback motivates us to continuously strive for excellence. We look forward to welcoming you back.

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 11, 2023
Carrie, thank you for your top rating! It's wonderful to know that you had such a great experience at the Hyatt Regency Deerfield North Shore. Your satisfaction is paramount to us. We're eager to welcome you back for another outstanding stay soon!

10/10 Excellent

Sharjeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. Room was great size, great ambeince Lobby is great. Pool and Gym was great Room Service was on demand. so no twoel change everyday. Otherwise was a great experience
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Sharjeel, thank you for sharing your wonderful review of Hyatt Regency Deerfield North Shore. We're thrilled to hear that you appreciated our spacious rooms, inviting atmosphere, well-maintained facilities, and room service efficiency. It's gratifying to know we could contribute to a fantastic experience for you. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient location for our visit. Staff was friendly and our room was lovely. The only negative was that my husband and I felt the that the mattress was extremely hard and uncomfortable. For the ease of access and proximity to the Botanic Garden and our friends we would stay again and just hope for a little softer resting place.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 27, 2023
Janet, it's wonderful to hear that you appreciate the convenient location of Hyatt Regency Deerfield North Shore and our welcoming team members. We regret that you found the bed not to your expected comfort level. Rest assured, we strive to meet a variety of comfort preferences for our guests. We truly look forward to welcoming you back for another visit, offering ease of access to your favorite local spots.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was great the parking lot had large pot holes.
Stayed 7 nights in Sep 2023
Response from Customer Service on Sep 22, 2023
Edward, it's wonderful to hear you found Hyatt Regency Deerfield North Shore to your liking. Your feedback regarding parking conditions is appreciated as it aids in maintaining our guests' high comfort levels. Rest assured, we continually strive to ascertain the safety and convenience of all aspects of our property. We're looking forward to your next stay with us.

8/10 Good

humberto

Liked: Staff & service, property conditions & facilities
Great and safe location, big rooms, mattress are uncomfortable and look like there are expired. Had to ask for housekeeping 3 days in a row to finally get it. Staff is great! Hotel super clean! Would stay here again!
Stayed 6 nights in Sep 2023
Response from Customer Service on Sep 20, 2023
Humberto, it's refreshing to know that you found the location of Hyatt Regency Deerfield North Shore exceptional and appreciated the spaciousness of our rooms. Our aim is to ensure that our facilities exude cleanliness, and your commendation lets us know we're succeeding. We're also delighted that our team members left a positive impression. However, we've noted your feedback regarding the comfort of your mattress along with your concerns about housekeeping services. We will certainly use this to make improvements. We appreciate your willingness to stay with us again. We can't wait to deliver an even better experience next time!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 11, 2023
Sergio, it's wonderful to hear that you had a great stay at Hyatt Regency Deerfield North Shore. We genuinely appreciate your wonderful rating. Please come back and visit us again soon!

2/10 Terrible

LaToya

Disliked: Property conditions & facilities
There is as mold in bathroom shower, along with dirty carpet.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 11, 2023
LaToya, we regret to hear about your recent experience. Your comments regarding cleanliness are taken seriously, and rest assured that your concerns about the bathroom and floor maintenance have been noted and will be addressed accordingly. We believe in continuous improvement and we hope to exceed your expectations during a future stay.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They parking lot need repairs lots of pot holes otherwise I love it and would recommend to everyone
Stayed 6 nights in Aug 2023
Response from Customer Service on Sep 12, 2023
Donald, it's wonderful to see at Hyatt Regency Deerfield North Shore you had an almost flawless experience and appreciate your recommendation. We've noted your concern regarding the parking area and are actively working to make improvements. We look forward to providing an even better experience on your next visit.

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 6, 2023
Thank you for the wonderful rating, Hollie!We're thrilled to see how much you enjoyed staying at Hyatt Regency Deerfield North Shore. We look forward to hosting you again in the near future! Thank you again for sharing.