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Reviews of DoubleTree by Hilton Chicago Midway Airport

4 out of 5
DoubleTree by Hilton Chicago Midway Airport
6624 S Cicero Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 575 out of 890 reviews" "
Rating 8 - Good. 227 out of 890 reviews" "
Rating 6 - Okay. 49 out of 890 reviews" "
Rating 4 - Poor. 15 out of 890 reviews" "
Rating 2 - Terrible. 24 out of 890 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lonnie, Lexington

Liked: Amenities
Everything was great except the small bedside table lamp had a pull chain that didn’t work by the first bed. The light bulb had been unscrewed to turn it off. A minor inconvenience. All the staff were very helpful, friendly and courteous!
Stayed 2 nights in Apr 2024

10/10 Excellent

Shauntille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near airport. Plenty of parking and lots of restaurants.
Stayed 3 nights in Apr 2024
Response from MDWMD on Apr 12, 2024
Thank you for your review!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues & friendly and courteous staff!
Stayed 4 nights in Mar 2024
Response from MDWMD on Apr 12, 2024
We thank you for your review!

10/10 Excellent

Shauntille

Travelled with family
Liked: Amenities
It was conveniently located and so close to everything and my family too.
Stayed 3 nights in Apr 2024
Response from MDWMD on Apr 12, 2024
Great to hear you had a good stay with us!

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
.
Stayed 1 night in Mar 2024
Response from MDWMD on Apr 3, 2024
Brian,Thank you for your great review.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean with a friendly staff. The restaurant food was very good.
Stayed 6 nights in Mar 2024
Response from MDWMD on Apr 3, 2024
Cynthia,Great to hear that you had a great stay with us.

4/10 Poor

Louis

Travelled with family
Disliked: Staff & service, amenities
Only had houskeping one day out of 5 and they only took the trash and gave fresh towels. Had to have an employee monitor the pool and couldnt swim 2 days out of 5 because they didnt have anyone to monitor
Stayed 1 night in Mar 2024
Response from MDWMD on Mar 26, 2024
We are so sorry for the inconvenience caused to you. We will share your concern with our team to improve. Thank you,

10/10 Excellent

Ronnetta

Stayed 1 night in Mar 2024
Response from MDWMD on Apr 3, 2024
Ronnetta,We appreciate your review!

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and big...
Stayed 2 nights in Mar 2024
Response from MDWMD on Mar 26, 2024
We appreciate your business!

2/10 Terrible

Felicia

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
First night I stayed at this hotel was good that’s why I gave high score. However I extended my stay housekeeper manager was working at the front desk she checked me out and back into the same room around 8:30am. She did not let the housekeeper know I was a stay over all of my belongings I was told was thrown away by the housekeeper that cleaned the room. A call was placed to the front desk the same housekeeping manager came up apologized however stated the housekeeper did not take my items. The housekeeper that cleaned the room before the manager came up to talk to me she gave me some of my items back after she told me they were thrown away. Horrible staff will not be staying at this property again. I work in hospitality as well for 24 yrs I know items go to lost and found not thrown away. On top of all of that construction was going on a not was placed in the room saying about the noise between the hours 9am to 12pm. This went on well after 6pm.
Stayed 1 night in Mar 2024
Response from MDWMD on Mar 26, 2024
We apologize for the inconvenience you may have experienced. We will share your concern with the team.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin beautiful hotel
Stayed 1 night in Mar 2024
Response from MDWMD on Mar 26, 2024
Thank you!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful overall experience
Stayed 1 night in Jan 2024
Response from MDWMD on Feb 26, 2024
We are happy to hear that you had a great experience with us!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff from front (above and beyond) dining and bar (exceptional) and even housekeeping who were friendly and gave great directions around Midway area. The bedding and mattress were luxurious and perfect. I can’t recommend this hotel hard enough.
Stayed 2 nights in Jan 2024
Response from MDWMD on Feb 26, 2024
Elaine,We are truly appreciative of your review! We hope to see you again!

10/10 Excellent

Michael Tovrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
All employees very helpful, especially Restaurant and bar staff.
Stayed 3 nights in Jan 2024

2/10 Terrible

Aegis

Stayed 14 nights in Jan 2024

8/10 Good

Keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was ok. Not warm but tolerable. Parking lot cleared from Snow. Water pressure in shower was low it seemed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mitzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Great hotel with great customer service!
Stayed 1 night in Jan 2024

8/10 Good

Aegis

Stayed 17 nights in Dec 2023

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Ted

Stayed 1 night in Dec 2023

2/10 Terrible

Aegis

Stayed 21 nights in Dec 2023

10/10 Excellent

Vincent

Stayed 3 nights in Dec 2023

4/10 Poor

Arun

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Two big issues about the room. There were no proper blinds in the room and when the room is facing the parking lot the room is lit up at night making it hard to sleep. Secondly I got in late and did get a chance to look properly at the bathroom as I was exhausted. Upon waking up I found the bathroom counter full of what looked like cut nostril hair from the previous guest(s) and that's absolutely disgusting.
Stayed 1 night in Dec 2023

10/10 Excellent

Tamara, Midland

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Raquila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Giovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff
Stayed 1 night in Dec 2023

6/10 Okay

MICHAEL

Stayed 1 night in Dec 2023

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff. Free parking.
Stayed 5 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Roumena, Granger

Travelled with family
Liked: Staff & service, amenities
The room could have been cleaner. Some of the electric outlets were not working. The in the bathroom is on the same switch with light and it is very loud so wakes everyone up when the bathroom is in use. It does not look like recently (2020) fully renovated.
Stayed 1 night in Nov 2023

10/10 Excellent

Erica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My First Midway Stay
The exceptional service began as soon as I walked through the sliding glass doors. I was promptly greeted with smiles and a hello. The staff checked me in, reconfirmed my request for a top floor room and for a late check out. The bar/restaurant is small, but the seating is comfortable! Each evening I had 5 star service from the restaurant team. I’d like to give kudos to Ms. Dana and her FABULOUS margaritas! :) My room was warm and clean. Great bed and pillows. Thank you for a wonderful few nights.
Stayed 2 nights in Oct 2023
Response from DTMDW on Oct 27, 2023
Erica,We are so glad to hear that we met your expectations. We do hope to see you here for your second visit!

10/10 Excellent

kenneth

Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and park and ride
Stayed 1 night in Oct 2023
Response from DTMDW on Oct 21, 2023
Thank you for choosing our hotel!

10/10 Excellent

D'Antionette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You had to use a key card to get on the elevator! That made me feel safe.
Stayed 1 night in Oct 2023
Response from DTMDW on Oct 21, 2023
We are so glad to hear! Safety is our #1 priority for our customers.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was very attentive. Would stay here again.
Stayed 1 night in Oct 2023
Response from DTMDW on Oct 27, 2023
Anthony,Thank you for your feedback!

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice clean hotel. Very friendly staff. Great atmosphere. The bed was very confortable. A nice restful night.
Stayed 1 night in Oct 2023
Response from DTMDW on Oct 27, 2023
Angel,That is what we are here for. Thank you for being our customer!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DTMDW on Oct 27, 2023
Joshua,Thank you for your review!

8/10 Good

Eriq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from DTMDW on Oct 27, 2023
Eriq,We appreciate your review!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly, everything was clean. I will definitely stay there again.
Stayed 1 night in Oct 2023
Response from DTMDW on Oct 27, 2023
Robin,We are happy to hear that we met your expectations.Hope to see you in here again!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location close to Midway
Stayed 1 night in Sep 2023
Response from DTMDW on Oct 27, 2023
Sean,Thank you for your valuable review!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from DTMDW on Oct 27, 2023
Henry,Thank you for your review!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax
We chose this hotel on a last minute deal. We had a death in family. It was near airport and convenient. Everything was great. Food was good amenities were excellent and the room was very much comfortable
Stayed 2 nights in Sep 2023
Response from DTMDW on Oct 27, 2023
Pamela,We are humbled to hear that we were a good place to relax for your difficult visit. Thank you for your feedback!

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night check in went so smoothly. Great airport shuttle with very pleasant driver (even in the wee hours!). Comfortable bed and soft linens. Will stay again when flying out of Midway.
Stayed 1 night in Sep 2023
Response from DTMDW on Oct 27, 2023
Leigh, We appreciate your feedback! We do hope to see you soon again!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DTMDW on Oct 27, 2023
Carla,Thank you for your review!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean and the staff was so nice. The room was very large and very chic.
Stayed 1 night in Sep 2023
Response from DTMDW on Oct 27, 2023
Amanda,Thank you for your positive review!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Awesome Hotel very clean , great staff. 2nd time staying here. And i will again the next time i visit Chicago.
Stayed 3 nights in Aug 2023
Response from DTMDW on Oct 27, 2023
Corey,We can't wait to see you again! Thank you for being our valuable customer!

10/10 Excellent

Donnell O

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The management addressed our issue immediately and gave us another room right away with free breakfast.
Stayed 1 night in Aug 2023

8/10 Good

MICHAEL

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!
Excellent Hotel!!
Stayed 1 night in Aug 2023
Response from DTMDW on Aug 25, 2023
We appreciate your review!

2/10 Terrible

Jason

I was DOUBLE CHARGED for this room! I pre-paid with Travelocity $247.42 on my debit card. When I arrived at hotel, they insisted on taking my credit card even though I explained that I was pre-paid. They said it was just needed to check-in and I wouldn't be charged for anything other than incidentals. However, when I returned home, that credit card account shows that Double Tree did in fact charge me for the room! How are you going to resolve this egregious error?
Stayed 1 night in Aug 2023