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Reviews of Country Inn & Suites by Radisson, Gurnee, IL

2.5 out of 5
Country Inn & Suites by Radisson, Gurnee, IL
5420 Grand Ave, Gurnee, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 424 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 143 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Pleasant stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Stayed 2 nights in Apr 2024

10/10 Excellent

Dorothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. Very convenient for what we were there for!!! Would go back.
Stayed 2 nights in Apr 2024

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Overall, quite average. Nothing especially good or bad.
Stayed 2 nights in Mar 2024
Response from Country Inn and Suites on Apr 16, 2024
Appreciate your valuable feedback!

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Feb 2024

8/10 Good

Rhonda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Chivan

Travelled with family
Liked: Staff & service
My family and I opted to stay here after an unexpected decision with another property. I stayed here before about 6/7 years ago it was fresh, nice and clean. This time it was okay. Better than the previous property for sure. The bed wasn’t really comfortable. The breakfast was ok. I would stay here again if I needed to.
Stayed 2 nights in Mar 2024
Response from Country Inn and Suites on Mar 19, 2024
Many thanks. We are in process of renovating the property over next 12 months. Hope to see you back !

4/10 Poor

David, Homewood

Business traveller
Disliked: Staff & service, amenities
I had requested wakeup calls on each morning and never received them. The breakfast was generally missing a protein source each morning. Was loud for the most part.
Stayed 2 nights in Mar 2024
Response from Country Inn and Suites on Mar 19, 2024
Apologies. We apologies for issue with wake-up calls. Hope you give us a second chance.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rick

Travelled with partner
Stay was ok
Stayed 1 night in Mar 2024

10/10 Excellent

Tommika

Travelled with family
A good night rest
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 1 night in Feb 2024

10/10 Excellent

Jamar

Stayed 1 night in Feb 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Indrani

Travelled with family, Business traveller
Liked: Staff & service
breakfast was not good as well as the area was untidy
Stayed 2 nights in Jan 2024
Response from Country Inn and Suites on Jan 10, 2024
Many thanks for your feedback. That help us to improve and make relevant changes. Thanks

6/10 Okay

Franklin S Davis, Sumter

Travelled with family
Liked: Cleanliness
Place was really clean, but dated. Had to keep getting key card redone. My rooms wasn’t as requested….
Stayed 4 nights in Jan 2024
Response from Country Inn and Suites on Jan 8, 2024
Many thanks for your feedback. We are in process of completing full renovation over next 12 months that includes new room locks, carpets and furniture. We hope to see you back. Thanks

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Care about your safety? Maybe not for you then…
Remodeled, decent. But there are some oversights. Common public area trash cans weren’t emptied at all during my stay. They were overflowing and only got worse while I was there. Door didn’t latch/lock properly on its own without help, so came back to door accidentally left unsecured by housekeeping. Biggest concern were some safety issues that stood out right away. Smoke detector had been disconnected and removed from room. Exit signs were improperly replaced during remodel and not visible. Multiple doors to stairwells wedged in open position. Fire extinguishers missing. It’s all fun and games and “come on, it’s not that big a deal!” until there’s a fire, and then it is a big deal. Issues reported to Gurnee FD Fire Marshall’s office. Won’t be staying here again.
Missing smoke detector in room.
Exit signs to stairwells replaced with wrong type and not visible.
Stayed 3 nights in Jan 2024
Response from Country Inn and Suites on Jan 8, 2024
Appreciate your feedback. We regret that stay did not meet your expectations. We have taken appropriate action on our end. Thanks

10/10 Excellent

Rufus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

lakecha, milwaukee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep me well informed
Stayed 2 nights in Dec 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and clean
Stayed 2 nights in Dec 2023

4/10 Poor

Sarah

Stayed 2 nights in Dec 2023
Response from Country Inn and Suites on Feb 22, 2024
Hi SarahWe apologize for your inconvenience. We are renovating the property over next 12 months. Hope you give us a change to serve you better in future. Thank you

10/10 Excellent

Marissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms. The hotel was close to everything and overall in a great location. Would definitely stay here again next time I’m in Gurnee
Stayed 1 night in Dec 2023

8/10 Good

Yalanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

JULIE

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Country Inn and Suites on Nov 29, 2023
Many thanks for your time for feedback. Thanks

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Dreysen

Liked: Cleanliness, staff & service, property conditions & facilities
I liked my experience here
Stayed 2 nights in Nov 2023

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok but we will try somewhere else next time. We didn’t sleep good on the beds, the clock was never changed to day light savings and the phone started ringing at 2am with a pre-recorded message.
Stayed 1 night in Nov 2023
Response from Country Inn and Suites on Dec 1, 2023
Hi Sara. Many thanks for feedback. Apologies for inconvenience. Staff will take action on the items and resolve. Thank you

10/10 Excellent

Raymond

Stayed 1 night in Nov 2023

6/10 Okay

Allen

Stayed 1 night in Oct 2023
Response from Country Inn and Suites on Nov 29, 2023
Many thanks for your feedback. Appreciated

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the convenience of everything being so close
Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Friendly employees clean accommodating!
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to say while visiting Great America.
This hotel is a great place to stay while visiting Great America. It is very clean, has a good breakfast and is close to the park. However during this stay we were approached by another guest, who said he was lonely and offered us beer. He seemed nice enough just a little strange.
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here with my son overnight. We were headed the next day to fright fest. We We came here on Saturday so we could go to Gurnee Mills.
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for putting my brothers family next to us so we could open the door between rooms. I never thought to ask for this
Stayed 2 nights in Sep 2023

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tatyana

Stayed 1 night in Aug 2023

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business and Pleasure
We stayed to attends meetings from our organization and pleasure during the night. Very safe and quiet hotel. Good breakfast, area always being cleaned after guests leave. Friendly workers there.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Kevin

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Kal P on Aug 13, 2023
Kevin, We are sorry to hear that we did not meet your expectations during your stay. We would love to hear wear we fell short.

10/10 Excellent

ANN

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023