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Rating 10 - Excellent. 687 out of 1001 reviews" "
10 - Excellent
687
Rating 8 - Good. 224 out of 1001 reviews" "
8 - Good
224
Rating 6 - Okay. 46 out of 1001 reviews" "
6 - Okay
46
Rating 4 - Poor. 25 out of 1001 reviews" "
4 - Poor
25
Rating 2 - Terrible. 19 out of 1001 reviews" "
2 - Terrible
19
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
sanja
Travelled with family, Travelled with family and small children
The property is currently being remodeled, over all, very nice updates. Our room was beautiful and clean. The pool was really crowded and pretty small.
Genevieve
Stayed 1 night in May 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, we look forward to having you back.
Would have been 5 stars except the air conditioning unit sounded like a jet engine revving up, and it was very loud. It was so bad it would rattle the door to the bathroom. It was very hard to sleep.
Paul
Stayed 1 night in Apr 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, thanks for sharing the issues you had with the A/C unit. We have looked into it and fixed the issues, we look forward to having you back.
10/10 Excellent
Porsha
Travelled with family, Travelled with family and small children
May 2, 2024
Liked: Amenities
Me & my family loved it here
Porsha
Stayed 3 nights in Apr 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, we look forward to having you back.
Thank you for taking the time to give us your feedback, we look forward to having you back.
6/10 Okay
Glories
Apr 20, 2024
Liked: Cleanliness, staff & service
Property was well kept, staff was nice, only complaint i have is the ice machine on the second floor was out of order, and was making an odd noise that kept waking me up out of my sleep.
Glories
Stayed 1 night in Apr 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, I apologize about the ice machine. The ice machine is up and running now, we look forward to having you back.
I was disappointed in the room service. I expected the housekeeping service to visit your room daily without you asking for it. While I didn't excessively use the room, I expected that the towels would be changed or replaced daily and the bed would be made daily.
On the day of departure, I went to breakfast to find that there wasn't any milk for the cereal that I had decided to eat.
Otherwise the room plan is akin to a small apartment which I appreciated.
Kay
Stayed 4 nights in Apr 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, the room is cleaned every other day or upon request. I do apologies you was unaware of these policies, we look forward to having you back so we can make it right.
When I checked in i received attitude from the trainer and trainee cause they couldn't readily find my reservation.
Heather
Stayed 2 nights in Apr 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, sorry your check in didn't go as plan, I will use this response as training on my team, we look forward to having you back.
What stood out from this property vs a normal Hampton Inn experience is 1) The availability of suites which provide a little more room for those who need it; and 2) A very good gym, including a number of good weight machines in addition to free weights and cardio options.
Lena
Stayed 1 night in Apr 2024
Response from Stephanie on May 14, 2024
Thank you for taking the time to give us your feedback, Happy you took advantage of our gym. We look forward to having you back.
I loved the cozy suite,it was clean,everyone was very friendly,greeting was marvelous( front desk worker ,loved her), and the breakfast was to die for I am a sanitation manager ,and the food was tasty,presentable,hot ,clean area ,just very well put together, i loved my stay and ill be back very soon!
Kimberly
Stayed 2 nights in Mar 2024
Response from Stephanie on Apr 4, 2024
Thank you for giving us your feedback, I am so happy you enjoyed your stay. Can't wait to see you next time.
Wonderful hotel!! We felt very comfortable. The staff were very accommodating, the room was clean and comfortable, the free breakfast was delicious, and it was a great property in general!
Aubree
Stayed 2 nights in Mar 2024
Response from Stephanie on Apr 4, 2024
Thank you for giving us your feedback, I am so happy you enjoyed your stay. Can't wait to see you next time.
10/10 Excellent
Timothy
Mar 9, 2024
Timothy
Stayed 1 night in Mar 2024
Response from Stephanie on Apr 4, 2024
Thank you for giving us your feedback, I am so happy you enjoyed your stay. Can't wait to see you next time.
4/10 Poor
Matt
Travelled with family
Mar 4, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Our room did not have AC at it was almost 80 degrees in the room. Only option to cool room down was to open window - however this brought in lots of noise as property close to highway.
Matt
Stayed 1 night in Mar 2024
Response from Stephanie on Apr 6, 2024
Thank you for letting us know about your stay, we're doing everything we can to fix the issue.
4/10 Poor
Jose
Feb 28, 2024
Disliked: Staff & service
Jose
Stayed 1 night in Feb 2024
Response from Stephanie on Apr 6, 2024
Thank you for staying with us. I appreciate you taking the time to give us your feedback.
Staff had a nasty attitude. Put me on a floor that was under construction
Arron
Stayed 2 nights in Feb 2024
Response from Stephanie on Apr 6, 2024
Thank you for staying with us. I appreciate you taking the time to give us your feedback. I apologize for your experience here. I hope you will give us the opportunity to make it right.
This hotel seemed fine enough and it was until my second stay when I slept in my room all night and woke up to see something behind the nightstand. A stack of greasy plates with opened salt packets, 6 open tubs of peanut butter, a dirty diaper, used plasticware, a dirty open old yogurt container… all next to me while slept.
The breakfast in the morning is great as are the staff that tend to it, some front staff are far more welcoming than others, but the amount and type of trash that was left in my room from the last guest or who knows really spoils the whole thing.
The front desk said sorry and I had to call twice to have housekeeping done as I discovered the pile in the morning when I was hoping to use my morning time to get ready but instead waited for housekeeping to come remove a diaper with unknown human excrement in it and spoiled open dairy containers.
Verified traveller
Stayed 3 nights in Feb 2024
Response from Stephanie on Apr 6, 2024
I apologize that you had an issue with your stay here, I appreciate you taking the time to tell us your concerns. I have addressed your concerns; I hope you allow us the chance to make it right.
exceeded my expectations
Love the free coffee, water and tea AND cookies
Front desk was very friendly and helpful
pool was great, hot tub was fabulous
really nice equipment in the gym, couldn't believe they gave out free headphones too and the cool towels were a nice touch
Room very spacious and clean
nice and quiet at night
Breakfast was awesome- very nice variety
looking forward to coming back in the summer for the outdoor pool area
Kayla
Stayed 1 night in Feb 2024
Response from Stephanie on Apr 4, 2024
Thank you for giving us your feedback, I am so happy you enjoyed your stay. Can't wait to see you next time.
Staff was friendly, breakfast was decent. Hot tub wasn't exactly "hot"- may need some maintenance as it was more like a pool temperature. The last night of my stay had a large group of YOUNG children, between ages of 6-13 next to my room. The parents were in a separate room and the noise between furniture banging around and kids screaming until after midnight. Would recommend not placing guests so close together with young kids unsupervised. Otherwise a great hotel- partially under construction but that wasn't an issue.
Rebecca
Stayed 3 nights in Feb 2024
Response from Stephanie on Apr 6, 2024
Thank you for staying with us. I appreciate you taking the time to give us your feedback. I will address all your concerns, and I ask you to allow us the opportunity to make it right.
8/10 Good
Nancy Kumari
Feb 6, 2024
Nancy Kumari
Stayed 3 nights in Oct 2023
Response from Stephanie on Apr 4, 2024
Thank you for giving us your feedback, I am so happy you enjoyed your stay. Can't wait to see you next time.