Interior entrance

Reviews of Baymont by Wyndham Chicago/Alsip

2.5 out of 5
Baymont by Wyndham Chicago/Alsip
12801 South Cicero, Alsip, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌Enjoyed my stay
Stayed 1 night in May 2024
Response from FDM on May 27, 2024
Thank you for taking the time to leave us a great review. positive feedback is always appreciated. We are glad you enjoyed your stay. Thank you again and enjoy your day!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FDM on May 24, 2024
Thank you for taking the time to leave us a great review. Positive reviews are highly appreciated. Enjoy your weekend.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. Staff was polite and courtieous
Stayed 3 nights in May 2024
Response from FDM on May 21, 2024
Thank you for taking the time to leave us a great review. Its always a pleasure to receive positive feedback. We are happy to see you found our staff to be polite and courteous. You also mentioned the hotel was quiet. Thank you again and enjoy your day!

8/10 Good

DIANE, Austin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Convenient
Stayed 1 night in May 2024
Response from FDM on May 21, 2024
Thank you for taking the time to leave us a great review. Positive feedback is always appreciated. we are happy to see you found the hotel to be clean and convenient. Thank you again and enjoy your day!

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FDM on May 21, 2024
Thank you for taking the time to leave us a great review. Its always a pleasure to receive positive feedback. Thank you again and enjoy your day!

4/10 Poor

Hudson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was very disappointed with the condition of the hotel. It did not live up to the elegance expected of the Wyndham brand. During check-in, I was informed about the non-smoking rule and the extra charges for smoking violations. While I didn't have any issues with this rule, the hallways and my room smelled like an old Vegas casino, with a faint cigarette odor. The next morning, our room smelled like someone had been smoking pot nearby. I was extremely annoyed by this. The carpets seemed old, and I had difficulty sleeping at night because I kept waking up feeling extremely congested and stuffy and I know this was due tocrhe carpet in the room. I believe the hotel is in need of a remodel and air purifiers. I paid $224 for two nights, which I found to be expensive for a place that felt more like a motel. I was disappointed in my choice of stay, as I never have any issues with my choices, but this time Wyndham disappointed.
Stayed 2 nights in May 2024
Response from FDM on May 21, 2024
Thank you for taking the time on leaving us a review. We apologize for any inconvenience you may have faced here at baymont by Wyndham. We are saddened to see The Baymont did not meet your expectations. Thank you again have a great day.

6/10 Okay

Heather

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Carpets in hallway dirty doors leading into building were comparable to those om the old projects that were tor. Doen
Stayed 1 night in May 2024
Response from FDM on May 21, 2024
Please consider our sincerest apologies for any inconvenience you may have faced during your stay. We are saddened to see your stay did not meet your expectations. Thank you again have a great day

8/10 Good

corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard
Stayed 1 night in May 2024
Response from FDM on May 21, 2024
Thank you for taking the time to leave us a great review. Positive feedback is always appreciated. Thank you again and enjoy your day!

4/10 Poor

poppa

Liked: Cleanliness, staff & service, property conditions & facilities
I can't give this place a good review because they kicked me out after 5 days even tho I am here for the catastrophe team helping fix the hail damaged cars. My trip is going be over 2 weeks and I had to leave after 5 days. The place itself is fine I can't really say anything bad about the rooms or the building itself. But how do u make your customer leave in the middle of there work trip. To me that wasn't right
Stayed 5 nights in May 2024
Response from FDM on May 21, 2024
Please consider our sincerest apologies for any inconvenience you may have faced during your stay. We do have a 5 day max policy. You're more than welcome to contact the hotel to speak to our manager who can further assist you on this specific matter. Thank you again have a great day.

8/10 Good

Nesreen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from FDM on May 21, 2024
Thank you for taking the time to leave us a great review. Positive feedback is always appreciated. Thank you again and enjoy your day!

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from FDM on May 16, 2024
Thank you for taking the time to tell us about the hotel. Have a great day. We hope to see you again.

8/10 Good

Scott, West Chester

Business traveller
Liked: Cleanliness, staff & service
Clean but well used, a couple notable room repairs needed.
Stayed 1 night in May 2024
Response from FDM on May 15, 2024
Thank you for taking time out of your day to leave us a great review. Please rest assured that these specific matters are being taken care of. Thank you again ad enjoy your day.

10/10 Excellent

winston

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room,nice breakfast, excellent water pressure!!
Stayed 1 night in May 2024
Response from FDM on May 11, 2024
Thank you for taking time out of your day to leave us an amazing review. Positive feedback is always appreciated. We are glad to hear the hotel in general met your expectations. Thanks once more and we hope you enjoy your day!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses need replacing or at the least need to be rotated.
Stayed 2 nights in May 2024
Response from FDM on May 9, 2024
Thank you for taking the time to leave us a review. We do apologize on the inconvenience you faced with the mattresses. Please be advised that we're taking immediate action.Thank you again and have a great day.

10/10 Excellent

Yousef

Stayed 2 nights in Apr 2024
Response from FDM on May 27, 2024
Thank you for taking the time to leave us a great review. positive feedback is always appreciated. Thank you again and enjoy your day!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FDM on May 6, 2024
Thank you for leaving us a great review. It is always a pleasure to receive positive feedback. Thank you again and we hope to see you sometime soon.

10/10 Excellent

Johnnetta

Liked: Staff & service, property conditions & facilities
Good experience, kind staff and clean property.
Stayed 1 night in Apr 2024
Response from FDM on Apr 30, 2024
Thank you for leaving us a great review. We are happy to hear you had a great experience at our hotel. Also, we are glad you found our staff to be helpful. Here at baymont we like to keep the hotel clean. Thank you again have a wonderful day.

4/10 Poor

Luka

Stayed 1 night in Apr 2024
Response from FDM on May 14, 2024
Thank you for taking the time to leave us a review. We are sorry your stay didn't meet your expectations. Thank you again and have a great day.

8/10 Good

R.

Business traveller
Liked: Cleanliness, staff & service, amenities
Helpful friendly staff not the greatest neighborhood
Stayed 1 night in Apr 2024
Response from FDM on Apr 20, 2024
Thank you for leaving us a great review. We do apologize for any inconvenience you may have faced outside of the hotel. Thank you once more and we hope to see you again. Have a great day!

8/10 Good

Dragan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the price
Stayed 1 night in Feb 2024
Response from FDM on Apr 19, 2024
Thank you for taking the time to leave us a great review. We are glad you found our prices reasonable. Thank you once more. Have a good day we hope to see you again.

10/10 Excellent

Nelinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the personnel was really nice. Would recommend to anyone visiting the area.
Stayed 4 nights in Apr 2024
Response from FDM on Apr 17, 2024
Thank you for taking the time to leave us a great review. We appreciate all positive feedback. We hope to see you again. Have a good day.

8/10 Good

Kristine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FDM on Apr 8, 2024
Thank you for leaving a positive review.We hope to see you again.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FDM on Apr 8, 2024
Thank you for the review!We hope to see you again!

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from FDM on Apr 6, 2024
Thank you for letting us know the Hotel is clean. We hope to see you again.

6/10 Okay

Casey

Liked: Cleanliness
Decent for the price. Odd and repetitive signage.
Stayed 2 nights in Mar 2024
Response from FD Manager on Apr 1, 2024
Dear Casey,Thank you for taking the time to leave us a review. We appreciate the feedback. If by repetitive signage, you mean the marijuana and smoking signs, we apologize about any inconveniences but we are very strict in our smoking and noise policies. People have overlooked the signs in the lobby area and the elevators, so we just want to make sure the policies are being followed. Marijuana became legal in the state of Illinois but it is not legal inside this hotel.Again thank you for your review, I hope you have a wonderful day!

2/10 Terrible

Peter

Liked: Cleanliness, staff & service, amenities
Positives with this facility: *Easy access from interstate *Free parking *Free breakfast in the morning This hotel provided the convenience I needed.
Stayed 1 night in Mar 2024
Response from FD Manager on Mar 25, 2024
We are sorry you did not enjoy your stay. Thank you for leaving us a review, your feedback is very important to us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from FD Manager on Mar 25, 2024
Thank you so much for leaving us a wonderful review! We hope to see you again soon.Have a great day!

8/10 Good

Shavaughn

Liked: Cleanliness, property conditions & facilities
Smells very nice in the rooms and supply dove products.
Stayed 1 night in Mar 2024
Response from FD Manager on Mar 22, 2024
Thank you so much for taking the time to leave us a wonderful review!We hope to see you soon, have a great day!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in painfully slow.
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thank you for the feedback.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from FD manager on Mar 25, 2024
Thank you so much for leaving us a wonderful review! We hope to see you again soon.Have a great day!

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very economic
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Thank you for the great review. We hope to see you again!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Thank you so much for your amazing review, we are so happy to see you enjoyed your stay. We hope to see you again soon, have a wonderful day!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was pretty good. The water in the shower did not get very hot. This is the second time that happened during 1 of my stays. Also the water pressure could have been better.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
We appreciate your great review. Please consider our most humble and sincere apology for any inconvenience you may have faced during your stay with us.

10/10 Excellent

Tammy or Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
Nice hotel with clean rooms. Could use new carpet in hallways. Biscuits and gravy were delicious
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you for the great review and feedback! We are glad to hear you liked our breakfast. Consider our sincerest apology about our carpets.

10/10 Excellent

Laurielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
We are glad you enjoyed your stay. Thank you for the great review. We hope to see you again!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Thank you for the great review. We hope to see you again!

6/10 Okay

Eric

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
We are sorry your stay stay didn't meet your expectations. Thank you for leaving us a review.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from FD Manager on Mar 22, 2024
Thank you so much for leaving us a wonderful review! We appreciate the feedback.We hope to see you soon, have a great day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , clean and quiet. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you for the positive feedback. It is our pleasure to serve you well. We hope to see you again soon! Have a great day.

8/10 Good

Kerry

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Feb 9, 2024
Thank you for the great review. We hope to see you again! Have a great day!

4/10 Poor

Tenesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Thank you for the review. We are sorry to see your stay did not meet your expectations. We appreciate all feedback. Have a great day!

10/10 Excellent

JERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time.
They got us in quickly. Breakfast was nice. An excellent stay.
Stayed 1 night in Jan 2024
Response from GM on Feb 9, 2024
We appreciate your kind remarks. We hope to see you again!

2/10 Terrible

AJ

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Jan 31, 2024
We are sorry to see you did not enjoy your stay. We hope you can give us another chance in the future.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Thank you for the great review. We hope to see you soon!

4/10 Poor

Erik

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We were not aware that there were homeless or illegal immigrants allowed to stay there. They had no consideration for others. Bringing entire families with children in diapers and underwear with no shoes in Chicago with negative temperatures. They were loud, took all the food and messy. I am a paying customer. My wife was extremely uncomfortable. We had to go out to a local diner.
Stayed 3 nights in Jan 2024
Response from GM on Jan 16, 2024
Hello Mr. DotyI know we did not nor have any illegal immigrants, homeless families staying with us, though we never ask our guests about their personal life situations.There were two very nice paying families staying with us for their moms funeral with 5-7 children who came from their rooms to have breakfast in the breakfast room. Some kids had their socks on without shoes on, (kids will be kids) but all children were fully clothed that we saw. They were probably messy as most children are, especially that many at one time. The weather was in the negative temperatures but, I assure you, when they left the hotel those children were dressed warm. I am sorry if they were too loud for you and that your wife felt uncomfortable. Have a great day.

2/10 Terrible

Damisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waist your money
Bed had a sink in it and they gave me a hard time when I mentioned it to them. Heat stopped working in the e room they finally decided to swap me to. Loud neighbors playing music all night.
Stayed 2 nights in Jan 2024

4/10 Poor

Indria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
We are sorry to see you did not enjoy your stay. We appreciate all feedback.

4/10 Poor

Erik

Travelled with partner
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
We are sorry to see you did not enjoy your stay. Your feedback helps us to work on improvements. We hope you give us another chance to serve us better. Have a wonderful day.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surpise.
The Hotel was suprisingly cleaner than I had expected. The room was comfortable and clean. The only negative on thestay was there was a breakfast incluyded, however the breakfast area was not set up as I departed shortly after 7 a.m. There was coffee available. I would highly recommend staying at the Baymont.
Stayed 1 night in Dec 2023
Response from GM on Feb 9, 2024
Thank you for the positive feedback. Although, we do apologize about the inconvenience in the breakfast area. Thanks once again and we hope to see you again!!