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Embassy Suites Hotel Charlotte – Avis

3.5 out of 5
Embassy Suites Hotel Charlotte
4800 S Tryon St, Charlotte, NC

Avis

7,6

Bien

Note de 10 – Excellent, d’après 447 avis sur 1004." "
Note de 8 – Bien, d’après 209 avis sur 1004." "
Note de 6 – Acceptable, d’après 130 avis sur 1004." "
Note de 4 – Médiocre, d’après 108 avis sur 1004." "
Note de 2 – Terrible, d’après 110 avis sur 1004." "

7,8/10

Propreté

8,0/10

Service et personnel

7,4/10

Commodités

7,6/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Kenneth

Séjour de 5 nuits en mai 2024
Nermin a répondu le 8 mai 2024
Thank you for your 5 star review!!

6/10 – Acceptable

Iasiah

Voyage en famille avec de jeunes enfants, Voyage en famille
Lights went out the last night of my stay and didn’t come back on until 2am.
Séjour de 3 nuits en mai 2024
Nermin a répondu le 8 mai 2024
Apologies for the inconvenience! It was because a car accident happened close to the hotel which caused the power outage for the whole area. We appreciate your feedback.

10/10 – Excellent

chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was spacious and clean and breakfast was nice. Staff was friendly. We enjoyed our stay.
Séjour de 1 nuit en mai 2024
Nermin a répondu le 8 mai 2024
Thank you for your excellent review!!

2/10 – Terrible

T

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
They had a large party come in and only catered to that group of people.
Séjour de 1 nuit en avril 2024
Nermin a répondu le 1 mai 2024
We apologize for any inconvenience caused by the large party. We strive to provide excellent service to all our guests. Your feedback helps us improve, and we hope to better accommodate all guests in the future.

10/10 – Excellent

Laura

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful room and spacious with comfortable beds. We have a dog which they gladly accommodated but we were on the 4th floor and needed to walk her through the lobby full of guests to reach the outside. That was my only questionable comment. Such friendly staff!
Séjour de 1 nuit en avril 2024
Nermin a répondu le 29 avr. 2024
Thank you for your positive feedback! We're delighted you enjoyed our beautiful and spacious room with comfortable beds, as well as our accommodating staff. We appreciate your comment about the access for pets and will consider ways to improve this aspect of our service. We look forward to welcoming you back soon!

10/10 – Excellent

Carolyn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice.
Séjour de 1 nuit en avril 2024
Nermin a répondu le 29 avr. 2024
Thank you for your 5 star review!

8/10 – Bien

Lino

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Nermin a répondu le 29 avr. 2024
Thank you for your review!

8/10 – Bien

david, eastover

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stayed with my family for a quick weekend getaway. Staff were super nice, especially our bartenders. Will stay there again.
Séjour de 2 nuits en avril 2024
Nermin a répondu le 29 avr. 2024
Thank you for your positive feedback! We're delighted to hear that you and your family enjoyed your weekend getaway with us. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 – Excellent

Montrice

Loved everything about this hotel
Séjour de 2 nuits en avril 2024
Nermin a répondu le 29 avr. 2024
Thank you for your excellent review!!

6/10 – Acceptable

Brittney

Voyage de couple
Our rooms weren’t serviced the whole stay even after I called twice within an hour. The host never put in to bring towels/rags to our room after we were told she would. Also, there was no bar soap hold in our shower upon arrival after having to wait almost an hour for our room to be ready. I was disappointed with this Embassy.
Séjour de 2 nuits en avril 2024
Nermin a répondu le 29 avr. 2024
We apologize for the service lapses you encountered during your stay. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future.

6/10 – Acceptable

Spencer

Points forts : Propreté, commodités et état et installations de l’hébergement.
I like going to this location when I fly out to North Carolina 4-5 times a year. Usually it’s very convenient and comfortable. This last visit was out of usual than my expectations I have of this location with the shuttle taking over an hour to pick me up from the airport and over an hour after scheduled check in to get into a room that was ready. Other than this last experience it’s my go to place to stay when flying to Charlotte.
Séjour de 1 nuit en avril 2024
Nermin a répondu le 29 avr. 2024
Thank you for your loyalty and feedback. We apologize for the inconvenience you experienced with the shuttle and check-in process during your last visit. We appreciate your continued support and hope to provide you with a smoother experience on your future stays.

10/10 – Excellent

Ruby

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Everything Was Wonderful
Séjour de 2 nuits en mars 2024
Nermin a répondu le 29 avr. 2024
Thank you for your excellent review!!

10/10 – Excellent

Bertha, Midland

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The evening reception and breakfast buffet are always very nice.
Séjour de 1 nuit en mars 2024
Nermin a répondu le 31 mars 2024
Thank you for your feedback!!! We're glad you enjoyed the breakfast and the evening reception.

8/10 – Bien

gwendolyn

Séjour de 1 nuit en mars 2024
Nermin a répondu le 29 avr. 2024
Thank your for your review!

10/10 – Excellent

Charles

Séjour de 1 nuit en janvier 2024
Nermin a répondu le 29 janv. 2024
Thank you for your excellent review!!!

8/10 – Bien

Anastasia

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the place I need
Séjour de 2 nuits en décembre 2023
Nermin a répondu le 29 janv. 2024
Thank you for your review!!!

2/10 – Terrible

kendra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Don’t book with expedia!!! It took 45 to check in because they couldn’t find the reservation.
Séjour de 1 nuit en janvier 2024
Nermin a répondu le 29 janv. 2024
Thank you for your feedback. we apologize for the inconvenience you experienced during check in. Thank you for bringing this to our attention.

10/10 – Excellent

Michelle

Séjour de 1 nuit en janvier 2024
Nermin a répondu le 29 janv. 2024
Thank you for your excellent review!!!

8/10 – Bien

Harinath

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Nermin a répondu le 29 janv. 2024
Thank you for your review!!!

10/10 – Excellent

Jeffrey

Séjour de 1 nuit en janvier 2024
Nermin a répondu le 29 janv. 2024
Thank you for your excellent review!!!

8/10 – Bien

kyle

Points forts : Propreté, service et personnel et commodités.
Breakfast options were very good. Updated the rooms as good as they could. Only problem I had was the shower did not drain fast enough for more then a 4min shower. I called to let them know so I would get my 50$ deposit back and they did offer to move me immediately but a 1am im not packing up to unpack for a few hrs of sleep. Could have offered to comp my 10$ parking fee.
Séjour de 1 nuit en décembre 2023
Nermin a répondu le 29 janv. 2024
Thank you for your feedback. We're glad you enjoyed breakfast. We apologies for the inconvenience with the shower drain. We'll address this promptly to ensure a more comfortable stay next time.

8/10 – Bien

Robert

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Nermin a répondu le 29 janv. 2024
Thank you for your review.

10/10 – Excellent

lucas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Nermin a répondu le 1 févr. 2024
Thank you for your 5-star review.

10/10 – Excellent

Luisito

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
eh a répondu le 31 déc. 2023
Thank you for choosing our facility.

10/10 – Excellent

Steve

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient and amazingly accommodating and friendly staff.
Séjour de 1 nuit en décembre 2023
EH a répondu le 28 déc. 2023
Thank you for choosing our location for your stay, we greatly appreciate you.

8/10 – Bien

Florence

Voyage en famille
Points forts : Propreté, service et personnel
I cannot say enough about the staff. Every employee I encountered was eager to help, pleasant, and knowledgeable. Staff even came around daily, offering complimentary snacks. The hotel could use a face lift. There were a few cosmetic fixes that would have made my room more pleasant. But overall, I have no complaints
Séjour de 3 nuits en décembre 2023
EH a répondu le 28 déc. 2023
Thank you for choosing our location, we hope that you return and stay with us again. We greatly appreciate you.

8/10 – Bien

Eric

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice stay, very relaxing for me and the family!
Séjour de 2 nuits en décembre 2023
EH a répondu le 28 déc. 2023
Thank you for staying with us, we hope that you and your family will return and stay with us again.

10/10 – Excellent

Renee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Restaurant/Bar
Séjour de 1 nuit en décembre 2023
EH a répondu le 28 déc. 2023
Thank you for staying with us, we hope to see you again.

10/10 – Excellent

Grace

Séjour de 3 nuits en décembre 2023
Nermin a répondu le 29 janv. 2024
Thank you for your excellent review!!!

10/10 – Excellent

Holley

Séjour de 2 nuits en décembre 2023
NJ a répondu le 19 déc. 2023
Thank you for the positive review. It has been a pleasure to have you.

8/10 – Bien

LeVesa

Séjour de 1 nuit en décembre 2023
NJ a répondu le 19 déc. 2023
Thank you for the positive review. It has been a pleasure to have you.

10/10 – Excellent

Shadiamond

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Jordan was a great host! He made sure I had a great stay at the Embassy. Would highly recommend to anyone who needs a place to stay for a couple nights in Charlotte!
Marlon- Night Manager a répondu le 17 févr. 2024
Jordan is one of our most valued employees!!! We are lucky to have him. Thanks for the positive words, and I hope you enjoy the rest of your weekend!!!!

10/10 – Excellent

WENDY

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the breakfast and custom omelette. Plenty of staff never out of coffee and clean. Maid service came between nights and made bed and collected trash. Nice touch! Traffic around the hotel was busy but lots of exit points to get turned around.
Séjour de 2 nuits en décembre 2023
EH a répondu le 7 déc. 2023
Thank you so much for your feedback. We are glad you enjoyed your stay with us we hope that you return on your next visit.

10/10 – Excellent

Sheila

Voyage en groupe
Staff extra friendly.
Séjour de 1 nuit en décembre 2023
EH a répondu le 7 déc. 2023
Thank you so much for staying with us we greatly appreciate you.

8/10 – Bien

Anne

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel - great lobby with bar & restaurant. The breakfast buffet exceeded our expectations. Guest room was clean and spacious. This hotel is pet-friendly!
Séjour de 1 nuit en novembre 2023
EH a répondu le 7 déc. 2023
Thank you so much for chosing our location for your stay, we greatly appreciate you.

10/10 – Excellent

Lavaris

Séjour de 1 nuit en novembre 2023
NJ a répondu le 19 déc. 2023
Thank you for the positive review. It has been a pleasure to have you.

10/10 – Excellent

Allura

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to the spectrum center
Séjour de 1 nuit en novembre 2023
EH a répondu le 6 déc. 2023
Thank you for choosing our location. We greatly appreciate your business.

8/10 – Bien

Sherry

Voyage de couple
Points forts : Commodités
Shower was a bit soft.
Séjour de 2 nuits en novembre 2023
EH a répondu le 6 déc. 2023
Thank you for staying with us, we greatly appreciate you and your feedback. We do apologize for the inconvenience.

10/10 – Excellent

Anastasia

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
It’s convenient
Séjour de 1 nuit en novembre 2023
EH a répondu le 6 déc. 2023
Thank you for choosing us for your stay.

10/10 – Excellent

Latwainia

Points forts : Propreté
Séjour de 1 nuit en novembre 2023
EH a répondu le 6 déc. 2023
Thank you for choosing our location we greatly appreciate it.

10/10 – Excellent

Ashley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My favorite place in town to stay when my wife and I visit her family! Great spot right off HWY 77. Indoor pool so don’t forget your swimsuits!
Séjour de 2 nuits en novembre 2023
EH a répondu le 6 déc. 2023
Thank you for choosing our location for your stay. We greatly appreciate you.

8/10 – Bien

Crystal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed my stay.
Séjour de 1 nuit en novembre 2023
EH a répondu le 6 déc. 2023
Thank you so much for staying we greatly appreciate you.

2/10 – Terrible

Terence

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2023
embassy suites a répondu le 8 nov. 2023
Thank you for your review.

10/10 – Excellent

Don

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Outside was a little noisy...but not your fault!
Séjour de 1 nuit en octobre 2023
Embassy Suites a répondu le 2 nov. 2023
Thank you for taking out the time to leave us a review. We hope to see you again soon.

8/10 – Bien

karen

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Older model embassy suites. Decent but not the usual superior quality you would get from a embassy suites. Our 1st room had no working a/c and a clogged sink. the 2nd room we received the shower head was leaking and sprayed water all over while you showered. Beds were comfy and the breakfast and cocktails the night before were as good as usual. front desk staff was freindly and quick. great location for bank of america stadium
Séjour de 1 nuit en octobre 2023
Embassy Suites a répondu le 3 nov. 2023
I apologize we were unable to meet the expectations that you deserve. We would like for you to give us a second chance to fix the problems. feel free to reach out anytime to the hotel so we can work on fixing the issues for you

10/10 – Excellent

Gretchen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Such a nice stay- enjoyed the spacious clean room and happy hour! Sunday breakfast was busy. Staff seemed overwhelmed
Séjour de 1 nuit en septembre 2023
Embassy Suites a répondu le 2 nov. 2023
Thank you for leaving us a good review. We hope to see you again soon.

4/10 – Médiocre

Cassandra, Lawrenceville

Voyage en famille
Points faibles : Propreté
Room was not cleaned well overall, wet bar faucet handle had a sticky handle (like BBQ sauce), lighted mirror over extra sink in bedroom light out not fixed until second request,
Séjour de 2 nuits en octobre 2023
Embassy Suites a répondu le 2 nov. 2023
We apologize for not meeting the expectations that you deserve. We would love a second chance to be able to fix it for you. Please consider us as you place of lodging during your next visit to Charlotte NC

8/10 – Bien

Kevin M.

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
The front desk staff maybe over worked because they were very unfriendly but the bar staff was great. We only had one set of towels in the room and no TV guide but plenty of channels. I probably will not Stay here the next time I come to Charlotte.
Séjour de 1 nuit en octobre 2023
Embassy Suites a répondu le 2 nov. 2023
I do apologize that you didn't have the best experience while staying with us. I will be speaking with the appropriate members of the staff to fix the problem. We would love if you gave us a second chance to fix the problem. We would be glad to see you again during your next visit to Charlotte NC

2/10 – Terrible

Christina

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Extremely dirty room with Large Roach on the ceiling. Called the Front Desk, no follow up or room move offered.
Séjour de 1 nuit en octobre 2023
Embassy Suites a répondu le 2 nov. 2023
I apologize that you had the experience that you had. we strive to make sure every guest has a great time during their stay with us. If you would like to reach out to the hotel, we would be glad to fix the situation and have you stay with us again during your next visit to the area

6/10 – Acceptable

Shiloh

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The cleaning staff was a little aggressive in their approach to check out. Check out is at 11, yet the cleaning lady knocked on my door around 8-8:30am to confirm I was going to checkout. I told her yes but closer to 11. At 9:30 a gentleman entered my room unannounced and without knocking to clean. I was in my underwear.
Séjour de 2 nuits en octobre 2023
Embassy Suites a répondu le 27 oct. 2023
I do apologize for your experience with our housekeeping department, We would like another chance to make your experience better. We would greatly appreciate it if you would give us a second chance during your next stay in Charlotte NC.