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Reviews of The Inn at Charles Town

3 out of 5
The Inn at Charles Town
100 Hollywood Dr, Charles Town, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 178 out of 327 reviews" "
Rating 8 - Good. 81 out of 327 reviews" "
Rating 6 - Okay. 31 out of 327 reviews" "
Rating 4 - Poor. 23 out of 327 reviews" "
Rating 2 - Terrible. 14 out of 327 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zelda

Liked: Amenities, property conditions & facilities
I appreciate having a complimentary breakfast to start the day. My only complaint is that I sprung for the trackside room (more expensive) and there was not an ottoman for my legs. The standard room has one.
Stayed 1 night in May 2024
Response from THE INN AT CHARLES TOWN on May 9, 2024
•Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Inn at Charles Town. Our goal is always to exceed your expectations! We are currently working on room updates and the Ottoman is one of the items we will be removing from rooms for more updated style. We hope to see you soon!

8/10 Good

Carolyn, Beaverdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in May 2024
Response from THE INN AT CHARLES TOWN on May 9, 2024
Thank you for taking the time to provide us with your feedback! We take all customer reviews seriously and strive to provide the best experience possible. We are committed to continuously improving our services and your feedback is invaluable to us. Thank you again for your review, and please feel free to contact us with any further comments or questions:(CTHotelmanager@pennentertainment.com)

8/10 Good

Sherry

Travelled with family
The staff was short and direct
Stayed 1 night in May 2024
Response from THE INN AT CHARLES TOWN on May 9, 2024
We're sorry to hear that you had a negative experience at The Inn at Charles Town. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need Thank you for sharing your experience with us - it's important to us."

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People nice .helpful
Stayed 2 nights in Apr 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, breakfast had plenty of choices. I found the bed to be too soft and I was put off by an unknown amenities fee at checkout
Stayed 1 night in Apr 2024
Response from THE INN AT CHARLES TOWN on May 9, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Inn at Charles Town. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Chyrl, Elkton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great area
Stayed 3 nights in Apr 2024
Response from THE INN AT CHARLES TOWN on Apr 13, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, we will be back
Stayed 1 night in Apr 2024
Response from THE INN AT CHARLES TOWN on Apr 13, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with our team. We hope you'll stop by when you're back in the area!

2/10 Terrible

Herbert

Travelled with partner
Disliked: Cleanliness, staff & service
Overpriced room for what you got. $265.00 for less than 12 hours of stay. Also, asked about early check in they wanted to charge us an additional $40.00. The room was very unclean with dust and cobwebs on light fixtures. No microwave in room. Shower was not clean with hair from previous tenants on shampoo bottles. Shower lacked hot water and had no water pressure. Requested a Keurig for the room which was granted but we had to clean the machine, which had probably never been cleaned. The hotel pillows were not consistent with each other all were of different softness/firmness. The hotel towels were very hard and scratchy to the skin. Staff tried to enter our room early in the morning. Front desk staff was not apologetic for the condition of the room. I do not recommend staying at this hotel. The only thing that was offered that was of any value was the shuttle bus from the hotel to the casino. Be weary about staying here.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest review. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 6, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, amenities
The Shuttle Drivers were very friendly Bathroom could have been cleaner there was hair all over the bathroom floor and on the commode.
Stayed 1 night in Apr 2024
Response from THE INN AT CHARLES TOWN on Apr 2, 2024
Thank you for taking the time to share your experiences with us; I’m so sorry to hear that your recent visit did not meet your expectations as we strive to provide the best possible service to all our guests! I will share your feedback with our team so we can look for opportunities for future improvement. We hope to see you again soon, and we look forward to the opportunity to regain your faith in our property.

10/10 Excellent

Vernettia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was nice and clean the staff was very nice. Check-in was fast and easy.
Stayed 1 night in Mar 2024
Response from THE INN AT CHARLES TOWN on Apr 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was OK, could have a hot breakfast to make it better especially when a small charge is always applied to the bill
Stayed 1 night in Mar 2024
Response from THE INN AT CHARLES TOWN on Apr 2, 2024
I'm sorry to hear about your breakfast experience. Like many we are experiencing supply chain challenges, and that leaves us with less offerings than we would like at times. We are always looking for ways to improve, though, so thank you for your feedback!

4/10 Poor

Michael A

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 18, 2024
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We take all customer reviews seriously and strive to provide the best experience possible. We apologize for any inconvenience or frustration you may have experienced and hope you will give us another chance in the future.

2/10 Terrible

Adam

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chuck the night manager is useless
Stayed 1 night in Mar 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
We're sorry to hear that you had a negative experience at The Inn at Charles Town. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need Thank you for sharing your experience with us - it's important to us.

10/10 Excellent

Ben, Fredericksburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient
Stayed 1 night in Mar 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Rena

Travelled with family
Liked: Staff & service, property conditions & facilities
The check in was was great!
Stayed 1 night in Mar 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with our team. We hope you'll stop by when you're back in the area!

10/10 Excellent

Anthony

Clean, quiet with great staff.
Stayed 1 night in Mar 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Tracy

Travelled with partner
Very clean property, staff was kind and helpful. Shuttle to casino very convenient. We will definitely stay there again.
Stayed 1 night in Mar 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your review. We are delighted to know that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Yancy and Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No particular thing
Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 10, 2024
Thank you for your review. We are delighted to know that you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Maury, Littlestown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 10, 2024
Thank you for your review. We are delighted to know that you enjoyed your stay with us, and we hope to see you again soon.

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Staff was friendly. The shuttle bus was very convenient and the drivers were very nice. The bed was not very comfortable this time it was almost like it had air in the mattress ( too much air). In 2023 it was very comfortable; but the overall stay was very good
Stayed 2 nights in Feb 2024
Response from Hotel Operations Supervisor on Mar 10, 2024
We're sorry to hear that the bed in your room wasn't comfortable. We understand the importance of a good night's sleep and we apologize for falling short in this area. We will review our bedding options and take steps to ensure that our guests have a comfortable and restful stay. Thank you for providing us with the opportunity to improve our furniture’s services based on your feedback.

10/10 Excellent

TAMMIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional! The room was quiet. Great stay. We will be staying again.
Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 10, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for lodging in the area. Meeting with relatives that were passing through.
Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 10, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

6/10 Okay

Pamela

Liked: Staff & service, property conditions & facilities
I can’t believe how a nice place like that , it has the worst breakfast option's, you actually expect a place like that would have better breakfast menu. My friend text me she stayed at a different hotel had a much better breakfast. I felt like that’s a nice hotel to stay, you would expect better options.
Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 10, 2024
I'm sorry to hear about your breakfast experience. Like many we are experiencing supply chain challenges, and that leaves us with less offerings than we would like at times. We are always looking for ways to improve, though, so thank you for your feedback!

8/10 Good

Frank

Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Trip
Stayed 1 night in Feb 2024
Response from CT Hotel Manager on Feb 3, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Inn at Charles Town. Our goal is always to exceed your expectations! We hope to see you soon! Happy Birthday!

10/10 Excellent

Clyde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant get away
Everyone was friendly and when you walked in lobby it had a nice atmosphere. Everything looked cleaned.
Stayed 1 night in Feb 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Inn at Charles Town. Our goal is always to exceed your expectations. We hope to see you again soon!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from CT Hotel Manager on Feb 3, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

2/10 Terrible

ira

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 1, 2024
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We would love to speak with you further about your experience and see if there is anything we can do to improve it. We hope you will give us another chance in the future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The shuttle service made it very convenient to get to the casino. The only complaint i have is the continental breakfast was not the best. Mostly pastries and muffins, Cereal, the only hot food was oatmeal.
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for taking the time to provide us with your feedback! We take all customer reviews seriously and strive to provide the best experience possible. We are committed to continuously improving our services and your feedback is invaluable to us. Thank you again for your review, and please feel free to contact us with any further comments or questions.

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr room felt inviting and comfortable gets really dark and quiet for the best sleep I've had in ages
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Hotel was well kept, clean and the staff were friendly.
Stayed 2 nights in Jan 2024
Response from CT Hotel Manager on Jan 27, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with our team. We hope you'll stop by when you're back in the area!

8/10 Good

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We would love to speak with you further about your experience and see if there is anything we can do to improve it. We hope you will give us another chance in the future.

6/10 Okay

Adam

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is just ok. For a property that’s this close and almost a partner of the casino, it should definitely be updated. Sad that the bar is closed with such a nice lobby. Best thing about this place is the shuttle to the casino.
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We hope you will give us another chance in the future.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Hotel Operations Supervisor on Mar 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

8/10 Good

Brian

Stayed 3 nights in Jan 2024
Response from CT Hotel Manager on Jan 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ct Hotel Manager on Jan 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ct Hotel Manager on Jan 28, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

4/10 Poor

Jamie

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from CT Hotel Manager on Feb 2, 2024
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We would love to speak with you further about your experience and see if there is anything we can do to improve it. We hope you will give us another chance in the future.

8/10 Good

Jennifer

Outdated but clean and friendly staff. No problems checking in and out.
Stayed 2 nights in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino and food
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked being a shuttle bus away from the casino.
Stayed 1 night in Jan 2024
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your kind rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again in the future.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your review. We are delighted to know that you enjoyed your stay with us, and we hope to see you again soon

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again! Very nice hotel for the cost!
Stayed 3 nights in Dec 2023
Response from CT Hotel Manager on Feb 2, 2024
Thank you for your review. We are delighted to know that you enjoyed your stay with us, and we hope to see you again soon