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This hotel is extremely run down and gross! We almost booked another hotel nearby after checking in it was that. Has not been updated since the 90s, fridge and lights didn’t work in room, room smelt gross and was constantly humid. Would not recommend.
Christine
Stayed 2 nights in May 2024
Response from Radisson Cedar Rapids on May 20, 2024
Thank you for taking time to share your valuable opinions. We appreciate you highlighting the issues with lights for remediation. Our apologies the stay fell short of your expectations.
4/10 Poor
Laura
Travelled with family
May 14, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Rooms were in poor condition. Plumbing issues, facets that kept leaking and no fridge.
Laura
Stayed 1 night in May 2024
Response from Radisson Cedar Rapids on May 14, 2024
Laura, thank you for taking time to share your valuable opinions. We are so sorry to hear you may have experienced issues with your faucet & thank you for highlighting this for remediation. You are correct in noting that the room type you booked does not include a fridge.
They gave us a room with a conference table.- it was supposed to be king suite. We didn’t complain then I went to take a shower ab the whole apartment room flooded. Asked for a room change n it took them 45 minutes to make the switch.- the other room was dirty we just took it but not worth the money
Leonardo
Stayed 1 night in May 2024
Response from Radisson Cedar Rapids on May 12, 2024
Thank you for taking time to share your valuable opinions, we are saddened to know the configuration of the suite was not to your liking. Thank you for bringing the issue with your shower to our attention for remediation. We certainly apologize for the delay in getting a different room ready for you.
The staff here is very friendly and always want your stay to be comfortable for us.
Kelli
Stayed 1 night in Apr 2024
Response from Radisson Cedar Rapids on May 8, 2024
Thank you for taking time to share this excellent feedback
8/10 Good
Kimberly, Hoyt
May 5, 2024
Liked: Cleanliness, staff & service, amenities
The front desk staff were awesome. We did have some trouble with our key cards that was kind of weird. Each morning, our cards would work fine. In & out for breakfast, packing the car, etc. But, when we'd get back in the evening, none of them would work. We'd have to back down to the front desk and get new cards. That happened every day for 4 days. Annoying!
Kimberly
Stayed 3 nights in May 2024
Response from Radisson Cedar Rapids on May 20, 2024
Kimberly, We certainly understand how frustrating key card issues can be thank you for bringing this to our attention for remediation. We appreciate your compliments regarding the staff.
Lightbulb missing in bathroom. No in-room amenities- no hair dryer cups for single brew maker or supplies. Front desk staff pleasant and helpful but "run down"appearance to room and and property.
Jane
Stayed 1 night in Apr 2024
Response from Radisson Cedar Rapids on Apr 21, 2024
Hi Jane Thanks for taking time to provide this "run down" we certainly appreciate you sharing your valuable opinions. Our apologies for the missed lightbulb.
We've stayed here a couple of times. The staff is always pleasant, welcoming and helpful.
The rooms are generous in size. My only disappointment this time was the bed was softer than I would desire. Not horrible by any means!
Brenda
Stayed 1 night in Dec 2023
Response from Radisson Cedar Rapids on Jan 3, 2024
Brenda, good morning, always a pleasure to have you as our guest, thank you for the feedback!
Response from Radisson Cedar Rapids on Nov 14, 2023
Tyson, Thank you for this excellent feedback! We are thrilled you had a great trip.
8/10 Good
Kari
Nov 13, 2023
Liked: Cleanliness, staff & service
Kari
Stayed 3 nights in Nov 2023
Response from Radisson Cedar Rapids on Nov 14, 2023
Good Morning, thank you for taking time to share this valuable feedback.
6/10 Okay
mark
Nov 13, 2023
Disliked: Cleanliness, staff & service
Warn sheets, smelled like 420, ac/ furnace not operational
mark
Stayed 1 night in Nov 2023
Response from Radisson Cedar Rapids on Nov 13, 2023
Mark, Good morning, thank you for taking time to share your valuable opinions.
4/10 Poor
KAREN
Travelled with family, Travelled with group
Nov 12, 2023
Liked: Staff & service
There was mold in the ceiling tiles and holes in the comforters.
KAREN
Stayed 2 nights in Nov 2023
Response from Radisson Cedar Rapids on Nov 13, 2023
Karen, thank you for this feedback, we are sorry to hear you had a comforter with a hole in it. We thank you for bringing this & possibly other issue to our attention.
Response from Radisson Cedar Rapids on Oct 25, 2023
Thank you for taking time to share your valuable opinions.
10/10 Excellent
william
Travelled with family
Oct 18, 2023
Liked: Cleanliness, staff & service, room comfort
Great value, clean & comfy but dated decor
Decor is dated for sure but a great overall experience. Clean room, comfortable bed, good breakfast buffet, great free coffee, spacious room (we got a complimentary upgrade to a huge suite with 2 TVs, dinette table, sitting room, fridge & microwave)
william
Stayed 3 nights in Oct 2023
Response from Radisson Cedar Rapids on Oct 31, 2023
William, Good Afternoon, thank you for this excellent feedback, we are thrilled you enjoyed your stay!
This property is in desperate need of updating - my rooms shower drained slow so you were showering in 2-3 in of standing water by the time you were done. The walls are thin and the TV didn’t function.
Front desk was rude and unfriendly
Joe
Stayed 2 nights in Oct 2023
Response from Radisson Cedar Rapids on Oct 18, 2023
Joe,Good Afternoon, thank you for taking time to share your valuable opinions. Now that you've made us aware of the drain issue we can dispatch maintenance. Apologies you felt our team member was rude or otherwise unfriendly. That runs contrary to the feedback we typically receive.
After Radisson bought the property from Marriott it went downhill fast. No room service (although it was advertised), restaurant and bar closed at 8 every night (during a convention when the place was relatively full), housekeeping left dirty towels on the floor, etc.. The staff were very nice and seemed as though they were trying to make the best of a bad situation.
Verified traveller
Stayed 3 nights in Oct 2023
Response from Radisson Cedar Rapids on Oct 18, 2023
Good Morning, thank you for taking time to share your valuable opinions. We appreciate your highlighting the needed update to our website regarding the availability of rooms service. Thanks again for your feedback, etc..
8/10 Good
Michael
Oct 9, 2023
Michael
Stayed 1 night in Oct 2023
Response from Radisson Cedar Rapids on Oct 31, 2023
Michael, thank you for this feedback.
10/10 Excellent
Allison
Oct 9, 2023
Liked: Cleanliness, staff & service
Flame
Allison
Stayed 2 nights in Oct 2023
Response from Radisson Cedar Rapids on Oct 9, 2023
Thank you for this excellent feedback
8/10 Good
Adam
Travelled with family
Oct 8, 2023
Liked: Cleanliness, room comfort
The hotel hasn’t been updated in 20+ years, but is well-kept and clean. Quiet. Only issue was they hadn’t turned the heat on yet and it got a little chilly a couple nights.
Adam
Stayed 2 nights in Oct 2023
Response from Radisson Cedar Rapids on Oct 9, 2023
Adam, Thanks for this feedback, we appreciate you letting us know how your stay was.