Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Suburban Studios Cedar Falls

2 out of 5
Suburban Studios Cedar Falls
300 Viking Rd, Cedar Falls, IA

Reviews

7.8

Good

Rating 10 - Excellent. 183 out of 463 reviews" "
Rating 8 - Good. 149 out of 463 reviews" "
Rating 6 - Okay. 43 out of 463 reviews" "
Rating 4 - Poor. 41 out of 463 reviews" "
Rating 2 - Terrible. 47 out of 463 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jakie

Liked: Staff & service, property conditions & facilities
Staff was friendly, but the room was far less clean than expected. Found body hair on the headboard, the room smell, funny, and there was poop residue on the underside of the front part of the toilet seat. I personally would not stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Kimberly

Disliked: Property conditions & facilities
Worse place I have ever stayed at. Only stayed one night of 3 it was so bad. Smelled like cigarette smoke dirty urine stains on toilet and toilet did not flush. Brown stains in tub. Fighting for refund for 2 nights right now
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Kimberly, We are disappointed to hear about your experience and apologize for any inconvenience caused. Our team takes all feedback seriously to improve our service. We recommend reaching out to our management directly for further assistance regarding your concerns.

10/10 Excellent

Cody

Stayed 8 nights in Apr 2024
Response from Manager on May 13, 2024
Hello Cody,We're delighted to hear you had a wonderful experience at our hotel! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

2/10 Terrible

Logan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Logan, We're sorry to hear that your experience did not meet expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would like the opportunity to make things right for you.

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Antonio, We appreciate you choosing to stay with us. Please feel free to contact us directly to share any details about your experience so we can address them accordingly. We value your input to improve our services for future guests.

2/10 Terrible

Dora

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not vacuumed and carpet was dirty, kitchen stove was charred and uncleaned, garbage disposal had food and debris inside, the shower had pubic hair and didn’t appear to be cleaned. The room did not smell clean. I will never stay there again.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Dora, We are sorry to hear about your recent experience. We take cleanliness and guest satisfaction very seriously. Your feedback will be shared with our team for review and improvement. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused.

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities
Claims to have a full kitchen but does not provide anything in the kitchen. You get a refrigerator, sink, burner and a microwave. Nothing else. Unclean rooms.
Stayed 11 nights in Feb 2024
Response from Manager on Mar 13, 2024
Hello Steven, We apologize if the amenities in your room did not meet your expectations. We appreciate your feedback and will use it to improve our services for future guests. Our housekeeping team strives to maintain high cleanliness standards, but we apologize if we fell short during your stay. For any further assistance or feedback, please feel free to reach out to our management team.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great except the pillows on the bed. The pillows should have been thrown out and replaced. Don't understand why a nice place like this would have such terrible pillows.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Karla,We appreciate your feedback and are glad you enjoyed your stay overall. We will certainly share your comments about the pillows with our team for their review. Your insights are valued as we strive to continuously improve our guests' experience.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
No soap in the bathroom, face of vanity fell off. Liked the price and space in the room.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Carol,Thank you for sharing your feedback with us. We are pleased to hear that you found our room spacious and affordable. We have noted your comments regarding the bathroom amenities and maintenance. We always strive to improve our services and will address these issues accordingly.

10/10 Excellent

Leonard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Im good with it.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Leonard,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for their review. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Isaías

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 6 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Isaías,Thank you for sharing your feedback with us. We value all guest experiences and appreciate you taking the time to let us know about your stay. If there's anything specific you would like us to address, please reach out to our management team directly. Your feedback helps us continue to improve our services for future guests.

8/10 Good

BRENDA, Atkins

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check was pleasant and efficient. The room was dirty and poorly stocked with basic essentials, the carpet and furniture was filthy.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello BRENDA, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you encountered with the cleanliness of your room. Our housekeeping team strives to maintain high cleanliness standards, and we appreciate you bringing this to our attention. We will address this matter with the team to ensure a better experience for future guests.

8/10 Good

jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people and service
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello jeremy,Thank you for your feedback on our hotel's staff and service. We are thrilled to hear that you had a positive experience during your stay. Our team takes pride in providing excellent customer service, and we appreciate your kind words. If you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and peaceful
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Ty,Thank you for taking the time to share your feedback. We are thrilled to hear that you found our property clean and peaceful. Providing a serene and well-maintained environment is a top priority for us. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Katina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Katina, We apologize for falling short of your expectations during your recent stay. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
having a suite for th! I will always book here when I have to stay in town.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Scott,Thank you for your glowing feedback! We're delighted to hear that you enjoyed your stay with us and found our suite accommodations to be to your liking. We look forward to welcoming you back on your next visit to town.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello Andrew,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Mark

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Mark,We apologize for falling short of your expectations during your stay. Your satisfaction is important to us, and we wish we could have addressed any concerns you may have had. We encourage you to reach out to our hotel directly to provide further details about your experience so we can better understand and address any issues. Thank you for bringing this to our attention.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Target/Scheels shopping area. Very inexpensive and is in a safe area. One negative was the bathroom we had may have had mold growing on the ceiling. Besides that, it was well worth staying here again. Staff was friendly just like my first time here.
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Jeffrey, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel to be conveniently located and reasonably priced. We appreciate you bringing the issue with the bathroom to our attention, and we apologize for any inconvenience this may have caused. Our team will look into this matter to ensure a pleasant stay for future guests. We value your loyalty and hope to welcome you back again soon.

2/10 Terrible

Jesus

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is a good place just cleanliness needs more work
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Jesus, We appreciate your feedback regarding the cleanliness and apologize for any inconvenience caused. We strive to maintain the highest standards of cleanliness and will address this issue with our housekeeping team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Ricardo,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Please note that we strive to maintain the highest standards of cleanliness and we will address this issue accordingly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Myron

Disliked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Myron, We're sorry to learn that your experience with us fell short of expectations. We appreciate your feedback and would love the opportunity to address your concerns and improve your stay. Please reach out to us directly so we can address any specific issues you encountered. We value your opinion and hope to leave a more positive impression in the future.

4/10 Poor

omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the place to stay
My stay at Suburban Studios Cedar Falls was disappointing. Upon arrival at 3:30, 30 minutes after check-in, our room was in disarray—AC unit dismantled, bed bare, and coffee maker in the sink. Despite seeking assistance, the unattended front desk offered little help, leaving us to wait 30 minutes for a partially cleaned room. The facility seemed more suited for long-term stays, evident in worn-out fixtures, No cover in the overhead lights, a bed side lamp that didn’t even work, and no phone in the room to call for service. Service inconsistency reached new heights when we returned at 9. An almost-empty toilet paper roll, two pillows (pictures online showed 4 pillows on the bed) that could double as bricks, and a front desk MIA. Attempts to rectify this situation were met with annoyance, as we were directed to a public bathroom down the hall. The perpetually absent front desk left only an on-call phone as our companion, emphasizing their stellar customer service. Each time we went by the front desk (during their open hours) there was never anyone there and you had to use the on call phone. Throughout the night, disruptive noise and a pervasive cigarette odor permeated the hallways. Security concerns arose with a faulty door latch, requiring constant jiggling to secure. Unfortunately, the overall experience fell far short of expectations, emphasizing the need for significant improvements in both service and facility maintenance.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello omar, Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will be sure to address the issues mentioned to ensure a more comfortable stay for future guests. Please feel free to contact management directly regarding any further concerns.

8/10 Good

Matthew

Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Matthew,Thank you for taking the time to share your feedback. We appreciate your rating and apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is our top priority, and we regret that we did not meet your 100% expectations. We value your input and will use it to improve our services. Please reach out to our management team directly to discuss your concerns further.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Only again if last resort
I saw the 2 star rating and thought, it’s just one night and it’s cheap. I’m sure it will be fine. It was not. The room smelled like gross food had been cooked there and taken permanent residence. Lots of stains on the carpet. The heater did not work. Beds were really uncomfortable. Not even a separate bar of soap for the shower. Nobody available for checkout. On a positive note, the person who checked us in was very kind, as was the person who I talked to on the phone to do a verbal check out.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Dear Guest, We apologize for the inconveniences you experienced during your stay with us. We regret any smell or cleanliness issues you encountered in your room. Please note that we have shared your concerns with our housekeeping team to ensure they are addressed appropriately. We apologize for the discomfort caused by the heater and the bed; we will inspect the room to rectify these issues. We appreciate your positive feedback regarding our check-in and checkout staff members. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here but is newrly impossible during the weekends cuz they would be booked
Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Hello Bethany,Thank you for your feedback. We appreciate your loyalty as a frequent guest. Our hotel tends to be in high demand on weekends, and we recommend booking in advance to secure your desired dates. Please let us know if we can assist you with future reservations.

10/10 Excellent

Dawn A

Travelled with family
The staff was friendly, the room was clean and spacious.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Dawn A,Thank you for your kind words about our friendly staff and clean, spacious room. It's always our goal to provide a comfortable stay for our guests. We hope to welcome you back soon for another pleasurable experience.

4/10 Poor

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
CF suburban hotel sub par
Floors dirty, not vacuumed, carpet deeply stained. Sheets had holes, didn't trust sleeping in them, so bought bedding at walmart to sleep with instead. At this $ i didn't expect luxury, but this was bad. Was supposed to be nonsmoking, but clearly it was being allowed. Wish i had booked at another hotel. No one at chkin, waited 15 min for employee. Sad waste of money
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Patricia, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 Terrible

Wendy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hidden cost of linen, ridiculous! The way the room was clean and the holes in the wall. Was not happy at all.
Stayed 7 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Wendy,We apologize for any inconvenience caused. We appreciate your feedback and will address the issues mentioned to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Autumn

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Autumn,Thank you for leaving a positive review of your recent stay with us! We're delighted to hear that you had a great experience at our hotel. Our team strives to provide exceptional service and we're glad we exceeded your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Nykki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Had clearly been used, and not cleaned, before i entered. I just turned around and left. Since i checked in late (about 830) and they only staff the front desk until 8, even check in was difficult, however the receptionist once she did finally come and let me in to do the check in was quick and kind, this hotel is horrible. The whole thing smells like cigarette smoke once you walk in, despite the entire hotel being non-smoking....beware.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Nykki ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

Aaron

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Aaron,Thank you for your positive review! We're glad you enjoyed your stay. We hope to welcome you back again soon.

6/10 Okay

Andrea

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Andrea,Thank you for the excellent rating! We're delighted to have exceeded your expectations. We look forward to welcoming you back soon for another exceptional experience!

8/10 Good

Gabin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Gabin,Thank you for your kind words! We strive to provide excellent service to all our guests. We look forward to welcoming you back soon!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello David,Thank you so much for your excellent review! We're delighted to hear that you had a wonderful stay with us. We strive to provide exceptional service to all our guests, and it's rewarding to know we met your expectations. If you have any future travel plans, we would be thrilled to welcome you back for another memorable experience.

6/10 Okay

DAVID

Liked: Room comfort
Cou
The stay was o.k. Had stain in the tub. They charge your account $100 the day you start your stay and tell you they will credit it back but still haven't received it back.3 days later. Was no one there when we tried to check out. Waited over an hour for someone to show and had quite a lineup of people waiting.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello DAVID ,Hello DAVID, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

Jeannette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Jeannette, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Charles, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Damion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Damion,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Damion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Damion,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Sierra

Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Sierra,Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us. We hope to welcome you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
3 Stars
As soon as we got into our hotel room we immediately noticed the dirty carpet. The carpet thru out the room had stains on the carpet. The beds were ok however forget about pillows because they were pretty poor quality. I wiped everything down with disinfectant. We spent one night and will not stay there again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Guest, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Rhonda, Rockford

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sticky floors, torn upholstery, stained and unvacuumed carpet, lights falling away from fixtures, no amenities (but could purchase a styrofoam cup at the desk). Yuck. Never again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Rhonda,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Elesha

Stayed 1 night in Aug 2023
Response from Manager on Sep 28, 2023
Hello Elesha, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Talita

Business traveller
Price is good, and the surroundings are great. But the property was not clean
Stayed 1 night in Aug 2023
Response from Manager on Sep 6, 2023
Hello Talita, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the stay
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Charles,Thank you for being a valued guest and for providing us the feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Anil Kumar

Stayed 1 night in Aug 2023
Response from Manager on Sep 23, 2023
Hello Anil Kumar,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 4 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello christopher,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hello David,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.