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Reviews of Best Western Plus Carpinteria Inn

3.5 out of 5
Best Western Plus Carpinteria Inn
4558 Carpinteria Ave, Carpinteria, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Rohan, Princeton Jct

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property does not offer housekeeping so if you are staying for 2 days or more there is no cleaning of the room (was not mentioned at the time of booking). The shower did not have good hot water and despite complaining each day, nothing changed.
Stayed 3 nights in May 2024

8/10 Good

Eric Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the noise form the pool area and from the hallway
Stayed 2 nights in May 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay! I was impressed by how well kept the property was! Very clean! Would stay again.
Stayed 1 night in May 2024

4/10 Poor

YE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water is unstable. Sink is blocked. Very disappointing.
Stayed 2 nights in May 2024

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and clean
Stayed 1 night in May 2024

10/10 Excellent

Christopher

The courtyard is positively beautiful!!!
Stayed 2 nights in May 2024

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good..
Stayed 1 night in May 2024
Response from Hotel Management on May 25, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 27, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel Management on May 27, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and friendly staff.
Stayed 2 nights in May 2024
Response from Daisy on May 23, 2024
Hello Francisco,Thank you for your feedback. We love hearing that our staff is making a positive impression on our guests. We look forward to seeing you back soon.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
All good..
Stayed 1 night in May 2024
Response from Daisy on May 23, 2024
Hello Mark,Thank you for your feedback; we greatly appreciate it.We are looking forward to your next visit.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The courtyard was very beautiful, it's worth the extra money to have your room facing it. They have a great coffee machine in the lobby that offers lattes. This almost makes up for the fact that they don't include breakfast in their room prices. Almost.
Stayed 2 nights in May 2024
Response from Sarah on May 22, 2024
Dear Jeanne,Thank you for your feedback, we greatly appreciate it. Very glad to hear that you enjoyed the courtyard during your stay! We look forward to having you stay with us in the future.

8/10 Good

Cynthia, Independence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the area. Short walk (10-15 minutes) to downtown restaurants, shops, and beach. Hotel was in quiet area and clean.
Stayed 2 nights in May 2024
Response from Sarah on May 22, 2024
Dear Cynthia,Thank you for your feedback, we greatly appreciate it. Very glad to hear that you enjoyed the area during your stay! We look forward to having you stay with us in the future.

8/10 Good

Isai

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy to stayed at this hotel
Stayed 1 night in May 2024
Response from Sarah on May 22, 2024
Dear Isai,Thank you for your feedback, we greatly appreciate it. Very glad to hear that you enjoyed your time during your stay! We look forward to having you stay with us in the future.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous & friendly staff at front desk. Free parking was appreciated. Reasonable price for the area.
Stayed 1 night in May 2024
Response from Hotel Management on May 24, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Stepan

Stayed 1 night in May 2024
Response from Daisy on May 21, 2024
Hello Stephan,Thank you for your review; we greatly appreciate it.See you next time!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ambiance in the center square. The restaurant was nice as well.
Stayed 3 nights in Nov 2023
Response from Daisy on May 17, 2024
Dear Nicholas,Thank you for your feedback; we greatly appreciate your kindness.We are looking forward to your next visit.

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Daisy on May 15, 2024
Hello Martin,Thank you for your review, we greatly appreciate it. We are looking forward to your next visit.

8/10 Good

Armando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
needs maintenance in general
Stayed 1 night in May 2024
Response from Daisy on May 15, 2024
Dear Armando,Thank you for your feedback, we greatly appreciate it.We are looking forward to your next visit.

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service
Very close to the freeway so noisy if you don’t have a room at the front of the hotel. Otherwise, it is charming.
Stayed 1 night in May 2024
Response from Hotel Management on May 10, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Cheryl, casa grande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was fast and easy. We were assigned a room with easy access to our car which made bringing our luggage to our room very convenient. The court yard is beautiful!! Easy parking. Our room was clean, bed was super comfy, sitting area outside our sliding door was a great bonus. The restaurant had great meals. Plenty of other dining options in the town near the hotel.
Stayed 1 night in May 2024
Response from Hotel Management on May 10, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very accessible
Stayed 2 nights in May 2024
Response from Hotel Management on May 10, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

4/10 Poor

Yolanda

Stayed 1 night in Apr 2024
Response from Hotel Management on May 24, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Faith

Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 30, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stephanie, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 30, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Katharine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. But property is dated. Asked for quietest room, was put closest to the highway. No shampoo in the shower, and the shower itself made a high pitched whine every minute or two while in use. There was a strange sticky residue on our carpet and the whole place smelled faintly of smoke. Won’t return and probably wouldn’t recommend.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Mehmet

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

SHARON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quickly access to the freeway.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early from out of town and were able to check in, that’s a big plus in my books 😊
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was AMAZING, free ability to choose my room even though I arrived late
Response from Hotel Management on Apr 20, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Bitaniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and simple, good customer service
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 20, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Ivy

Stayed 1 night in Apr 2024
Response from Hotel Management on May 10, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

4/10 Poor

Eric

Liked: Cleanliness, staff & service, amenities
The place was convenient to the service I was attending. I had only booked 1 night but was more than open to staying another night if the surroundings were relaxing and peaceful. I would have stayed because of the surrounding location ended up being awesome, but the walls & ceiling of the room were so thin. Thunderous door slamming, and I swear there was a herd of something above me. I could hear every conversation too. I'm a sound sleeper & can generally sleep anywhere but this setting really tested my patience. I would not stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 19, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 19, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Noe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything i expected
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

4/10 Poor

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Good for one night stay
Stayed 1 night in Apr 2024
Response from Nicole on Apr 12, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities
The property was clean and the staff was helpful. There was a problem with the hot tub. It wasn't hot enough. Reported the issue to the front desk 3 times in the same afternoon, but the issue was not resolved.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 12, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 12, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying the pool!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 12, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Tobiah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 12, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice and property was nice
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Julie, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the unique boutique feeling, it had character with the beautiful courtyard and spiral staircase!
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

6/10 Okay

Susanne

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

6/10 Okay

Haddad

Liked: Cleanliness, staff & service
Coffe machine in lobby does not work. Was out of service
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy professional check in. Nice room of decent size. Ample parking. Bed was about average. Noisy neighbors talking out in the hallway and not quietly closing doors. Great courtyard!
Stayed 2 nights in Mar 2024
Response from Daisy on Mar 30, 2024
Dear Richard,Thank you for your feedback, we greatly appreciate it.We are looking forward to your next visit.

10/10 Excellent

Jose Luis, Castle Rock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 19, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness
It was comfortable
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 29, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fridge didn’t work and the latch to the patio door was broken but otherwise everything else was fantastic and clean!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager