My seconded stay a Protea F&I but a much lesser experience than first time out.
My room was above the nightclub.
I'd no fridge on this occasion.
The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred.
The shower temperature control was non existant and risk being scalded.
I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby.
I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling.
As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good.
I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical.
The location is great but on fence if I'd stsy again.