4/10 – Médiocre
Alain B., Chatou, France
24 juill. 2024
Points forts : Propreté
Apartment is ok, unreliable management group/broker
We were extremely disappointed by this vacation experience as there were 2 major errors in the listing.
3 bedrooms were listed and dishwasher was also listed. Seems that is corrected now.
We NEVER rent without a dishwasher and considering the cost, we were happy to have 3 bedrooms so that our 2 kids would each have their own bedrooms.
We brought this to broker's attention the first day and it took 5+ days to get to a resolution. They finally admitted there was 2 errors in the listing, but they did not accept responsibility instead blaming Abritel and saying that on all other sites they list same apartment only 2 bedrooms are mentioned and no dishwasher is listed. It should not be responsibility of renter to check other sites to confirm listing is correct.
In the end they offered and paid us back 10% of the cost which we consider is insufficient relative to the disappointment we suffered. We asked to leave early and to have full refund for the unused days and they did not accept.
Also, it may matter to some, but the air conditioning units are in the kitchen and in the living room. There is NO air conditioning in the bedrooms and it was challenging to keep the bedrooms cool even with windows and shades closed all day.
The apartment building next door is also very close by and all day you can hear fan noise from their huge outdoor air conditionner on top of the guy cleaning cars with pressure washer at the next door car rental agency often until late in the evening.
Alain B.
Séjour de 6 nuits en juillet 2024