Seasonal outdoor pool

Reviews of Knights Inn Canton

1.5 out of 5
Knights Inn Canton
3950 Convenience Drive NW, Canton, OH

Reviews

6.2
Rating 10 - Excellent. 17 out of 110 reviews" "
Rating 8 - Good. 27 out of 110 reviews" "
Rating 6 - Okay. 29 out of 110 reviews" "
Rating 4 - Poor. 18 out of 110 reviews" "
Rating 2 - Terrible. 19 out of 110 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
It was run down with an alternate entrance to the “front office” that was actually being used for storage. The office was very dirty. I can’t comment on the state of the rooms as they “lost” my reservation. I was told that I cancelled it and then that Expedia canceled it. They offered to rebook me at the current daily rate which was more than I should have paid. I declined as I was really feeling rather unsafe at that point due to state of the property and also come of the clientele that I witnessed checking in prior to me.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 12, 2024
Dear Patrick,Thank you for taking the time to leave us your feedback. We're sorry to hear about any issues with your reservation during your visit. All of your feedback is gratefully received and we will be sure to discuss your comments internally so that improvements can be made where necessary. Please consider coming back to join us again soon; we're confident that we can impress you.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

RIEVON

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was not allowed to use the main entrance, there was a sign that said use side door entrance. Once checked in to my room, I inspected the states and bedding and found that only the floor was vacuumed and the bed remade. The tables has food residue stains, their was food and trash crumbs in the seams of the seats & and seams of the beds. I lifted the covers & sheets to find more crumbled cookies & other paraphernalia all around the bed seams; & despite all of that, I was so tired I tried to lay down anyway. The deal breaker for me was when the bed bugs came out and tried to swarm my legs. That was the deal breakers of that specific room, for me. But then, I went to the office explained what I found, showed them the videos and pics I took, and I offered to clean the room myself, if they'd supply the chemicals & big spray. What that man, the manager did instead was cancel my stay and kicked me out of the motel! I was in Ohio for court and had came all the way from southern Florida, so I ended up walking the streets of Canton, spending money on the Taco Bell, Dunkin donuts and Waffle House near the motel, just to sit in their lobbies to escape the cold. I was forced to book a room at Quality Inn Hall of Fame next door to my original motel, and although booked at about 3 am, I could not check in until 2pm. So walked a half mile in the cold to stand at the Whipple Ave SARTA bus station, until sunrise at 7am just to get a bus ride to downtown Canton for court.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Dec 10, 2023
Dear Rievon,We appreciate you choosing to stay with us and leave us a review. However, we are surprised to read your review as it is not indicative of our usual standards. We apologize for the inconvenience and perceived rudeness. Your feedback will be shared with our team as we work on improvement. We hope that you will return so we can show you a much better experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Overall awesome! And the older gentleman in the front lobby in the mornings.. he is fantastic!!
Stayed 1 night in Oct 2023

8/10 Good

Misty

Stayed 1 night in Sep 2023

8/10 Good

Andrea

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was bad. Dirty and broken down, the price was low but do yourself a favor and spend the extra 10 bucks somewhere else.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 16, 2023
Dear Jason,While this is not a typical occurrence for our guests, your comments are important to us as we work to improve our guests' visits. Housekeeping will be sure that our accommodations are adequately prepared for future guests. Thank you for reaching out, and we hope to change your lasting impression during a future visit with us.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The general manager was very personable and helpful. The rooms were simple, no-frills, quiet, and a really great price. There is a Duncan Donuts an easy walking distance away for coffee and snacks. I would definitely stay there again.
Stayed 1 night in Jun 2023

2/10 Terrible

roberta

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty as crap. Burn holes everywhere
Hotel was nasty and shouldn't be on hotel.com
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 19, 2023
Dear Roberta,We're sorry to hear about any lack of cleanliness during your visit. We'll be sure to look into all your comments further, and we hope you'll join us again soon.

4/10 Poor

Ashlee

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Cheap as hell quality because cheap as hell prices
Stayed 1 night in Feb 2021

8/10 Good

Mark

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Michael

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Adequate
Adequate hotel, but below average. I have stayed a Knight's Inn before so I thought it would be nice. The room I had was okay, but definitely an older room. Old lights, old shelves, etc. The TV was nice. Fridge and coffee and Microwave worked fine. Shower and sinks works well. Clean sheets and pillows. Small bit of mold on the ceiling of the bathroom in two spots. I didn't like that the person in the room next to me had their TV up too loud at 2 am. But they turned it off pretty soon. Just know you are getting a below average motel if you stay here. Service was good. I think it was not worth the money at all. Just pay a little bit more and stay somewhere nice and newer.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Currently residing at this location due to unforseen circumstance have spent more than two thousand dollars for an extended stay and got to know many of the staff members and front desk personnel on a first name basis all were extremely nice & . Stayed in three different rooms. One was horrible the other two were okay but could have been cleaner bought my own cleaning supplies, but not horrible .Mr Miller the general manager was nice some days and stand offish other days had a problem with payment on three different instances due to improper booking. On expedia wich was resolved the next day and two other days due to unemployment sight crashing and payment being a few hrs late made good on all three either the same day or the next intended to stay another month but He told me if it happened again he would have to decline and that i should look for other lodging im offended being single woman and close to the front desk and getting to know all staff i felt safe now i feel offended and will look for other options starting today . owner recognized me from another business i often visit on arrival and was very nice so i was happy to spend my hard earned dollar there but not when im told to go somewhere else by a general manager he did give me one day free and a twelve dollar break on one day but stated he'd given me a lot of days free not true .also requested to speak with the owner and manager stated so your gonna go over my head and he wont to talk to you actually wanted to thankhim
Stayed 1 night in Jun 2020

10/10 Excellent

Jellieboo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious & clean. It was very quiet
Stayed 1 night in May 2020

8/10 Good

Derrick

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Simply a great place to stay!!!
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the shower was short and water pressure sucked
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
My overall review is I got a room I could have while I waited for my flight. However I expected something a little less gettoy. the condition of the bath/shower was less than useable. (I have pictures). enamel issues. molding by the bed, & the sink were both disconnected from the wall. The night stand was broken & had stains on it, the walls were also stained. again I took pictures of all I have mentioned.
Stayed 1 night in Jan 2020
Response from Guest Relations on Jan 16, 2020
Guest feedback is imperative to our success, so we appreciate you taking the time to share your thoughts with us. We sincerely apologize for the concerns you raised about the bathroom and furniture in your room. We will consider your comments carefully as we work to improve our accommodations. Given the opportunity, we'd appreciate another chance to provide you with the relaxing stay you expected.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
The room was not the best. I realize that it was a smoking room but blankets and carpeting with holes in it are extremely poor quality of the room. The faucet leaks horribly around the base and was difficult at best to even get water out of it. I stayed at a Motel 6 the next night in Yemassee SC the next night and it was far superior and cleaner for less money
Stayed 1 night in Dec 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
I have stayed there before so I was familiar with location and property. I went to three high school championship football games and used the Knights Inn as my base. Everything was fine.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
No coffee machine. No channel list. Just the basics. Wanted to charge me almost double the 2nd day because of the Football Hall of Fame events. I could have got a better hotel at that price. Since I was working the event they gave me a discount
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Very convenient. Park right outside the room. Thought room was dirty. Holes in bedspread. We did tell owner that.
Stayed 1 night in Jul 2019
Response from General Manager on Aug 5, 2019
Firstly, we are glad to have hosted you during your recent travels and thank you for your feedback. We understand location is essential to any travel, so we are grateful that our locality is convenient for you as well as our parking area. We appreciate you letting us know about the issues you encountered so we could address them. We hope to improve your impression in the future and give you the stay you deserve.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a good cleaning and repairs
Staff was freindly however room was in poor condition from the peeling wall paper to the leaking molded cieling in bathroom and busted sink casing to the busted crack pipe on the floor that sliced open my grandsons foot. Could use a good cleaning as walls are filthy in bathroom and painted doors. If issues were fixed would be great place to stay for the price.. Didnt use the pool was afraid to after seeing conditions of the room itself
Stayed 2 nights in Jul 2019

6/10 Okay

hannah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Mark, Louisville, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy and friendly staff. Swimming Pool. Nothing I didn"t like.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Customer service was very poor. The receptionist almos
Stayed 1 night in Jul 2019
Response from Guest Relations on Jul 20, 2019
Thank you for being a valued guest during your recent visit. Our team is typically commended for their fast, friendly service, so we're disheartened to learn of your concerns. We'll be sure to share your feedback with the team so that we can work to improve. Allow us to deliver the full-value experience we're known for when your travels bring you back our way.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Good location. Outside of property could use some TLC
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet & the room was very spacious. The air conditioner worked great
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Misty

Disliked: Staff & service
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the pool was nice, kinda dirty. the staff was very friendly and helpful. on the downside, there was stains on the bed sheets, the room had a funny smell, the bathroom didn’t look clean at all, there was a booger on one of the walls that we ended up calling it the “boogie wall” for the boogie man. no breakfast in the mornings like they said and the sign said the pool had opened at 9am but we had to ask the from desk at 10am to open it because it hasn’t been opened. very dusty everywhere and the wifi wasn’t very good
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No glitz or glam, but those weren't expected for $50 +/- a night. Well maintained. Quiet. Would definitely stay here again.
Stayed 1 night in Jun 2019

4/10 Poor

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, musty, black mold and cob webs everywhere, and it stunk really bad!! The beds were very old and uncomfortable. The sheets were clean , but the comforter was not! I know it was a little on the cheaper side, but ,$25 a night would of still been too much!!!
Stayed 2 nights in Jun 2019
Response from Guest Relations on Jun 29, 2019
Dear Denise, Please accept our apologies that our accommodations fell short of your expectations. Our team is known for maintaining excellence in cleanliness, so your comments are unusual to read, but rest assured we are investigating your concerns and working to implement a solution. Your comfort is our top priority, and it would be an honor to earn another chance to show you the cleanliness and relaxation we know we do best.

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

My room smelled like cat pee! I was looking around to see where the washer and dryer was and the pool and the owner asked me can I help you with something. Not in a very nice way. I told him I’m staying here and I was just trying to look around.
Stayed 8 nights in May 2019
Response from Guest Relations on Jun 17, 2019
Thank you for writing us a review. We are sorry for the unwanted odor, but we hope that the rest of your visit was excellent. Also, we apologize for any perceived rudeness you encountered, though we are sure the staff member's intentions were to be helpful. Moving forward, we will improve upon your concerns and we hope to have you back the next time you are in town. All the best.

6/10 Okay

Loren

Liked: Cleanliness, staff & service, room comfort
Hotel 2 - Akron Trip
Room Was Clean and Convenient. Building was in need of renovation, it showed its age.
Stayed 1 night in Jun 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was a great provider, and the night time front desk lady was as friendly and went out of her way to make sure I was taken carecoff
Stayed 1 night in Jun 2019

6/10 Okay

Katie, Canton

Travelled with family and small children
Disliked: Cleanliness
It was okay! It’s what you get for a cheap hotel I guess!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Timmy

Liked: Cleanliness, property conditions & facilities
The access to the rooms and the convenience of amneties was all so convenient. For example,the pool was located conveniently to my room as was the office etc. It really seemed as if everything the accessable and the rooms being all on the first floor make it easy to navigate whether in a wheelchair or using a walker.The setup makes it so much more convenient whether your restricted to a wheelchair or pushing a baby stroller, the
Stayed 1 night in May 2019

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and quiet in the room you cannot hear the traffic from the outside when you were inside of your room
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019