Overall this was a very nice property with outstanding staff, they were very friendly and hospitable. My check in was not a good experience, when I pulled up I had to bring my own bags inside versus bellman being there to help with your bags, there was no welcome drink, the front desk clerk didn’t go over the property with me, the arm band she gave me kept coming off and eventually I had to get a new one. But the Bellmen that help take my bags to the room went over the property with me, gave me a mini tour of my room and the functions. The food could be better, I’ve stayed on plenty of places in Mexico and this one food was subpar. I enjoyed the Mexican and Krystal restaurants. Steakhouse was ok and the Italian was the worse of them all. The bars were nice the food selection at the buffet was good and the drink were top shelf depends on your status. My room was supposed to ocean front but I had a partial view of the oceans but it didn’t bother me too much. The beach couldve been better with the sea kelp, some days they cleaned it up and others days it wasn’t. Please work on the entertainment portion of this resort, it was very lack luster. The party at RIU Carbie was fun but it was promoted was too much and kind of took away from what was happening at Kukulcan. Like I said I enjoyed my stay but this resort could use some improvements.