We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.On the other hand, allow us to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.Again we thank you for your pleasant opinion and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

We would like first and foremost to thank you for choosing Coral Level at Iberostar Selection Cancun for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

We extend our gratitude for choosing Coral Level at Iberostar Selection Cancun as your most recent holiday destination. We are delighted to know that our excellent service provided by our team and our beautiful views has exceeded your expectations.On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.We are very grateful to you for taking the time to send us your observations and hope that Iberostar continues to remain in your holiday plans in the future.Best regards,

We thank you for choosing Coral Level at Iberostar Selection Cancun as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience. Also, we are delighted to know that the service provided by our wonderful staff has exceeded your expectations.On the other hand, we are saddened to hear that our buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we appreciate the time you have taken to share your comments with us and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in satisfying you completely.Best regards,

Thank you for taking the time to share your wonderful impressions of your stay at Coral Level at Iberostar Selection Cancun. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

Thank you for choosing Coral Level at Iberostar Selection Cancun for your recent holiday.Our main goal is to provide our guests with an amazing experience, and we are concerned to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. It is important to mention that our lifeguard’s only objective is to warn our guests when the ocean is not safe to swim due to weather conditions and also to enforce rules, regulations, and policies to ensure the safety of all our guests. We apologize if this made you feel uncomfortable, we can assure you that this was not our intention. We kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for choosing Coral Level at Iberostar Selection Cancun to celebrate your 30th wedding anniversary .As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honour of serving you again soon.Best Regards,

We appreciate the time and effort taken to share this opinion of your holiday at Coral Level at Iberostar Selection Cancun. It is always fabulous for us to receive such wonderful reviews like yours. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all.Thank you once again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to our dedicated colleague, we are sure she will be happy to know her efforts have been acknowledged. We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Likewise, we thank you for sharing your observations and we hope to welcome you back again in the not too distant future.Best Regards,

We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Coral Level at Iberostar Selection Cancun. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We would like primarily to thank you for choosing Coral Level at Iberostar Selection Cancun for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. Likewise, we thank you for sharing your observations and we hope to welcome you back again soon.Best Regards,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Coral Level at Iberostar Selection Cancun. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

First and foremost, we would like to thank you for choosing Coral Level at Iberostar Selection Cancun on your most recent vacation.We are happy to hear that overall you had a good time with us. Also, we are delighted to read that we could please you with our excellent buffet. Our professional chefs work hard on a daily basis to provide our valued guests with quality and varied cuisine, producing national and international delicacies and the fact that you noticed this is great to hear. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. It is important to say that gastronomy is one of the pillars of our resort. We do our utmost to ensure our guest's complete enjoyment of our cuisine. It is disappointing to read your observations regarding our Mexican restaurant, however, we will take note and use the improvement opportunity that this gives us.Likewise, we take this opportunity to thank you for sharing your feedback with us. We look forward to welcoming you once again in the future.Best regards,

It is always fabulous for us to receive such complimentary reviews like yours. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.On the other hand, allow us to say that it is of great importance for us to guarantee a flawless check in for our guests and we assure you that our front desk team does everything in their hands to accomplish this by assisting our guests in the best possible way. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect. Once again, we thank you again for sharing your observations and we look forward to serving you again at our hotel.Best Regards,

First and foremost, we would like to express our appreciation to you for choosing Coral Level at Iberostar Selection Cancun for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future.Until then we wish you all the best.Kind Regards,

We extend our gratitude for choosing Coral Level at Iberostar Selection Cancun as your most recent holiday destination.Our main goal is to provide our guests with a memorable experience and we regret to know we did not exceed your expectations.On the other hand, allow us to inform you that no specific room, bed, building or location can be confirmed in advance for being subject to availability on your arrival, however we assure you that our front desk staff will always do their best to honor your requests.Likewise , we thank you for sharing your observations and we hope to welcome you back once again in the near future.Kind regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Coral Level at Iberostar Selection Cancun. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

First and foremost, we would like to express our appreciation to you for choosing Coral Level at Iberostar Selection Cancun for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

First and foremost, we would like to thank you for choosing Coral Level at Iberostar Selection Cancun on your most recent vacation.We are delighted to read that you were very happy with our a la carte restaurants and we thank you for mentioning it. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, we regret to read about the inconveniences you have experienced with your reservation, and we offer you a sincere apology for the discomfort that this situation has caused you. Furthermore, it is important to mention that we cannot interfere with your travel agency’s payments, rates, and/or cancellation policies, as it is an external company. However, we can assure you that our staff will always do everything in their hands to assist you in the best possible way.Likewise, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.Allow us to mention that gastronomy is one of the pillars of our establishment, we do our utmost to ensure our guest's complete enjoyment of our cuisine, nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best regards,

Thank you for sending us your feedback, it is extremely important to us.We are saddened to know that our entertainment program was not to your liking. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, aqua paddle board, cornhole, aqua fit, bingo, beach games, and much more. In addition we have a variety of fantastic shows, a neon party, dj sessions, live mariachi band, a saxophonist, a guitarist. All this information and schedules is available in our Iberostar app.We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,

We would like first of all to thank you for your excellent review of Coral Level at Iberostar Selection Cancun. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Coral Level at Iberostar Selection Cancun. It is gratifying to know that you enjoyed our beautiful Resort. On the other hand, we truly regret you had some inconveniences with dinner reservations. We can assure you that our only objective is for all our guests to enjoy of our exquisite gastronomy without the need of making a reservation. However, we do not take your feedback lightly and we will pass it on to the proper department. Allow us to mention that excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Our entire team is characterized by their kind, friendly and helpful manner. We will pass your comments on to the correct department for their consideration and apologize for any inconvenience caused.We thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,

We would like to express our appreciation for the time that you have taken to send us your review.We truly regret reading about the situation you have mentioned and we hope you are feeling much better. It is important to mention that Iberostar Hotels & Resorts takes the safety and well-being of our guests very seriously and therefore, our Executive Chef daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests. Everything is continuously inspected, from our ingredients, water, procedures, to every tool and equipment used for food handling. On the other hand, allow us to say that our main objective is to achieve maximum satisfaction among our guests and we are saddened to know that despite the efforts ,we did not have the opportunity to assist you in the most timely and efficient manner. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Once more, we thank you for your feedback.Best regards,

Thank you for sending us your feedback.We truly regret you had some inconveniences with dinner reservations. We can assure you that our only objective is for all our guests to enjoy of our exquisite gastronomy without the need of making a reservation. However, we do not take your feedback lightly and we will pass it on to the proper department. Once again we thank you for reaching out to us to notify us of your concerns and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards,

We would like first of all to thank you for your excellent review of Coral Level at Iberostar Selection Cancun. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,

Thank you for choosing Coral Level at Iberostar Selection Cancun for your recent holiday. We are delighted to know that the service provided by our wonderful staff has exceeded your expectations.On the other hand, allow us to say that gastronomy is one of the pillars of our Resort. Our team of hand-picked professional chefs strive to take care of our varied menus that combine quality and quantity following high standards. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.Also, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you .We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,

Thank you for taking the time to share your impressions of your stay at Coral Level at Iberostar Selection Cancun.Providing exceptional service to all our guests is our main priority and for this reason, we are saddened to read that the quality of our service did not exceed your expectations.We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable stay for our guests. We assure you that our staff will always do everything in their hands to assist our guests the best possible way.On the other hand, we regret to read that we have not been able to meet your expectations regarding cleanliness , as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay for our guests, and we assure you that this is our goal. Once again, we are very grateful to you for taking the time to send us your invaluable feedback and hope that you had a good journey home.Best regards,