I went here to celebrate my 30th bday. Overall my impression was great. The staff was welcoming at the adult side -coral level, especially Ernesto who greeted us every time we passed him during our stay! The family side of the hotels bartenders could use some work and some supplies for drinks which they never had (no lemons or limes ever)!
I splurged and got the rooftop room at the adult side of the hotel which comes with a jacuzzi and it’s own deck ontop of your room. Totally worth it!!!
My only suggestions would be to change the carpet flooring in the hallways to tile. The carpet was extremely dirty with lots of stains and just looked old. The jacuzzi could also use some updating, the tile looked kind of rusted yellow. Aesthetically it would be much more appealing if they replaced or at least painted to a blue to hide the stains from the sun.
Everything you needed at the hotel was there expect any type of night entertainement. There was so many opportunities to make the adult side fun at night but they just didn’t take them. The downstairs bar at coral level could easily turn into a night lounge. The DJ was playing great music but the lights were too bright, if they dimmed the lights at night or added some colored lights it would have given guests a place to go at night to mingle. I heard several guests say the same thing and were looking for somewhere to drink, mingle and dance.
Food was good except the limited reservations for the restaurants.