- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful with a tub on the balcony. Compliments to maid Concepcion who decorated our beds at turndown each night. The room was always clean. The beach and pool were pretty. The water in the pool was too cool to really enjoy. Wish they heated it a bit since it was only in the 70s when we went. Compliments to David, Vincent, Hector, and Valdamir of the entertainment team. They were great! The fitness center was OK but wished it was larger and more up to date. Lots of activities, even archery and rifle shooting. Entertainment every night. Food was mostly good. French, Japanese, and Steakhouse restaurants were the best for dinner. The buffet places were good and had large selections. Unfortunately, the Mexican restaurant was really bad. The American restaurant was just so so. They don't know how to do fried chicken but can make a good hamburger. The food place by the pool was very good. Drinks were hit and miss. Sometimes they were made good and other times not. Compliments to Yessica the waitress who made a great Riveria Maya. The staff was great. They were friendly and helpful. Compliments to Jay in guest services who went out of his way to help get us dinner reservations. Four things I wished they had were heated pool, fried fish on Fridays (it was lent), white queso blanco dip, and cheese for the salad. Loved the place, wish we could of stayed longer.