Here's the good and bad of it all. The view in our corner room was incredible and the beach and pool are gorgeous. Renting the cabanas were nice for us and the pool concierge, Yerenia, is amazing. We loved her! We also loved the bartenders at the pool, Miguel & Santos and the pool entertainment guys Adrian & Alex. The drinks are really good. We enjoyed our time at the resort as it is truly located in paradise; however, the restaurants are not good with the exception of the buffet at coral level and the restaurant at coral level. All the other restaurants are pretty bad or mediocre. Check in was very rough for us- the service aspect is just not there and it does not feel like a 5 star resort in that way. The hotel itself needs more attention to detail both physically and with service. Also, while we appreciate the attempt at being eco-friendly, it came off as cheap. It does not feel like a luxury resort by any means but it was overall lovely because it is after all vacation in paradise. The nightly dj was really fun and the singer, Ivan Tacher, was incredible. But the hotel generally needs a lot of help with customer service at check in and at any time you call for assistance with something. It was disappointing in that way. If food, 5 star service and perks are important to you, this isn't the place for you. But- the location is gorgeous and being poolside or beachside makes up for the other stuff, as much as possible.
