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Reviews of Hotel Blue Star Cancun

3.5 out of 5
Hotel Blue Star Cancun
102 Palenque 26, Cancun, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 55 out of 107 reviews" "
Rating 8 - Good. 26 out of 107 reviews" "
Rating 6 - Okay. 12 out of 107 reviews" "
Rating 4 - Poor. 4 out of 107 reviews" "
Rating 2 - Terrible. 10 out of 107 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024

4/10 Poor

Joey

Stayed 3 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023

10/10 Excellent

Iris Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023

2/10 Terrible

Carlton

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

vishnu

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2023

10/10 Excellent

Thomas

Stayed 1 night in Feb 2023

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Willey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service !! Little noise but so good Rooms
Stayed 2 nights in Jan 2022

8/10 Good

Hannah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cute inexpensive spot in the city
A one night stay before we flew home early… the room was very small, ants all over the one surface a desk… the bed covers had stains… but the bathroom was really nice, updated and clean. The hotel itself is a cute place. Restaurant on site with a small menu…. A few options for local bites walking distance.
Stayed 1 night in Jan 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was really very goid place to stay, comfortable beds, clean, friendly staff, we had roof top room and it was the best ever
Stayed 1 night in Jan 2022

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in cancun to avoid the main area when flying in or out of airport
Stayed 1 night in Dec 2021

4/10 Poor

Mosen

Liked: Cleanliness, staff & service, property conditions & facilities
They had special events for people from outside of the hotel. Playing music and hanging out until 3am. Guests couldn’t sleep until people leave the party. It wasn’t communicated at the time I booked the hotel. I wouldn’t book if I knew those kind of party is in their schedule.
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Budget friendly and ok location.
The good: People were friendly and prompt to answer request. The room bed seemed clean and the mini fridge was empty for use. The price was very budget friendly n near a couple of shopping areas, one modern and one for "artesanias" The Bad. The internet password was wrong. The bathroom was not fully clean and there was mold on the walls. The shower head is located at the corner where 2 walls meet with the head only about a foot long, which made showering difficult even for a small skinny person. Last, the place is very very loud. The large TV on the pool area is so loud I had to ask nightly to turn it down. The walls are kind of thin.
Stayed 2 nights in Dec 2021

10/10 Excellent

Emanuel Andrade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price and size.
Stayed 2 nights in Nov 2021

10/10 Excellent

Veronica M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Sep 2021
Response from HOTEL BLUE STAR on Sep 22, 2021
Muchas gracias!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and Clean!
We highly recommend the Hotel Blue Star Cancun! Beautiful and very clean with great service as we arrived late in the evening from our flight. Bed and pillows were comfortable and the AC works great. We had a nice wrap around bacony with a city view. The pool is small but adorable...we didn't have time to use it but it looked very clean...fun for kids too. Best to buy more water when you check in as there are only 2 bottles provided in the room. Breakfast was good... your basic continental but you can order off their menu too. FYI there are no elevators so be prepared to possibly walk up several flights of stairs to get to a room with a view of the city. They arranged for a taxi to take us to the ferry to stay in Isla Mujeres for a few days. We go back in a couple days to spend the night to catch an early flight the next morning. Overall very happy with our choice!
Stayed 1 night in Aug 2021
Response from HOTEL BLUE STAR on Aug 24, 2021
Thank you very much for your comment. "We would love to see you again very soon"

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms. The room facing the swimming pool could be noisy, I got an other room that was more quiet.
Stayed 1 night in Jul 2021
Response from HOTEL BLUE STAR on Aug 4, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HOTEL BLUE STAR on Aug 4, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manger was very helpful
Stayed 1 night in Jul 2021
Response from HOTEL BLUE STAR on Aug 4, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Jul 2021
Response from HOTEL BLUE STAR on Jul 16, 2021
Mucha gracias!! Seguiremos mejorando :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great community and people in the area of the hotel. Walking distance to mercado 28.
Stayed 3 nights in Jul 2021
Response from HOTEL BLUE STAR on Jul 16, 2021
Mucha gracias!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to people who wan to to safe some money and enjoy the real mexican life close to everything walmart, public transport, lots of restaurants and place to eat. Good staff friendly, food excellent. Super secure neighborhood
Stayed 3 nights in Jun 2021
Response from HOTEL BLUE STAR on Jul 4, 2021
Gracias por su confianza!! Esperamos volver a disfrutar de su visita!!

8/10 Good

Luis

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Lady at the front desk was very rude, but the guy was nice.
Stayed 2 nights in May 2021
Response from HOTEL BLUE STAR on Jul 5, 2021
Muchas gracias por su reseña, su opinión en muy valiosa para nosotros, atenderemos su comentarios. Cordial saludos.

10/10 Excellent

Gabino De

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from HOTEL BLUE STAR on Jul 4, 2021
Muchas Gracias!!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We can't wait to Book again!
This hotel was so welcoming! The staff was very helpful and friendly! My husband and I enjoyed our stay here! We were close to everything we wanted to be near!!! Thank you, for everything!!!
Stayed 1 night in Mar 2021
Response from HOTEL BLUE STAR on Jul 5, 2021
Muchas gracias por su reseña!! Esperamos volver a disfrutar de su visita!! Saludos cordiales

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It' s calm & quiet. Staff is nice & great Customer Service.
Stayed 1 night in Apr 2021
Response from HOTEL BLUE STAR on Jul 5, 2021
Muy agradecidos por su comentario!! Esperamos volver a disfrutar de su visita!! Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique design to this hotel and I liked it very much. Has a bar and restaurant with an excellent chef and bar tender
Stayed 2 nights in Jan 2021

2/10 Terrible

Rafique

Stayed 6 nights in Dec 2020

6/10 Okay

Tamara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Just ok
The rooms where good, they where all very unique. The roof top deck was amazing. The bad was that the listing for the hotel said there was a restaurant and 2 bars, but there isn't. Also 3 of our 4 rooms never had any hot water, so we all had to take cold shower's :-( Also there wasn't really anything to do around the hotel.
Stayed 1 night in Feb 2020

6/10 Okay

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
One night in Cancun
There is no restaurant or either of the two bars advertised on the property. The pool is tiny but clean. Our bed was hard. The toilet seat in our room wouldn't stay open and would spring closed before you could sit down. Our room and two other rooms that our party booked had no hot waterand we were told the night guy forgot to prepare it. Other than that, the rooms were cute and each one unique. The breakfast station had a good variety and they cooked fresh eggs, omlets or a scramble for you.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and very clean. Floor to ceiling sliding glass doors on 2 sides of the room. Nice exterior view.
Stayed 1 night in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant 3 days in Cancun
A very pleasant hotel, with friendly and helpful staff. Spacious and spotless airconditioned rooms, with good WiFi. An excellent breakfast is served and the people at the front desk speak English and are eager to help with any request. The only quibble was that there is no sign at the front of the hotel, so the taxis sometime struggle to find it.
Stayed 3 nights in Jun 2019
Response from muchas Gracias on Jun 29, 2019
El hotel Blue Star agradece su preferencia tomaremos en cuenta sus comentarios siempre nos ayudan a mejorar y la esperamos en su próxima visita.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are a good size and the staff are very welcoming and friendly. However, it is not as advertised, as the two bars (one roof top) were closed and didn't look as if they had been open for weeks or even months. There was also no fridge or safe in our room (B2). All of this meant that relaxing by the pool or spending an evening on the pretty rooftop terrace was impractical. If the bars were open, it would have been a good place for a day or two before/after a flight but there is not much around it either.
Stayed 2 nights in May 2019
Response from Gracias on Jun 29, 2019
El hotel Blue Star agradece su preferencia tomaremos en cuenta sus comentarios siempre nos ayudan a mejorar y la esperamos en su próxima visita.

10/10 Excellent

Nev, Berlin, DE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely gorgeous. Despite it being a little further from the main tourist attractions it had a great local vibe with cute little restaurants/markets around. The hotel was always kept clean and the service provided was beyond my expectations, with well spoken English. Wouldn’t speak any more highly of this place !
Stayed 2 nights in Apr 2019
Response from muchas Gracias los esperamos nuevamente on Jun 29, 2019
El hotel Blue Star agradece su preferencia tomaremos en cuenta sus comentarios siempre nos ayudan a mejorar y la esperamos en su próxima visita.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little oasis about 20 minute walk west of downtown. Large clean room with very efficient a/c. Bed a bit firm but ok. Staff very friendly. Decent pool. Nice breakfast.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel architecture. My room had A/C, courtesy water bottles refilled every day. The room is cozy and sound proof haha I could sleep easily. This hotel has all places within minutes in Cancun downtown. Book if you’re not staying in Zona Hotelera and want to experience living downtown. Taxis take you everywhere with 3US$ or 40 MX$. The only complain I had is the Wi-Fi range and speed. It dropped connectivity most of the time. Other than that, they have pool inside, are open 25/7 and staff is always there to help you. Select the room rate with breakfast as it is delicious! I will be staying here again in my future Cancun trip next year.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service and the staff was pretty nice and helpful
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were apprehensive about this stay when our taxi rolled up into the neighborhood. Baseless fear. Though there are few stores or restaurant nearby, a younger walker would find plenty. The staff at the hotel is phenomenal from the owner (Marcelo) to Fernando (who helped us so much), Romeo, and Cesar (the chef who prepared our very nice made to order breakfasts on the veranda) and everyone else. The pool though smallish was fun including "La Blow up Flamingo". The owner tells us that he plans further improvements including an elevator and all day restaurant, both of which will be significant additions. We recommend this South Beach style hotel for a quieter and catered-to time.
Stayed 3 nights in Feb 2019

10/10 Excellent

AmyBarbara, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful updated property. Clean room with nice bathroom and balcony. Really good value. Excellent breakfast. WiFi sluggish.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very new and very clean. Both the bedroom and the bathroom are spacious. It was very comfortable staying in that hotel.
Stayed 5 nights in Jan 2019

10/10 Excellent

Shelly, St. Louis, MO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Stayed 1 night in Nov 2018

8/10 Good

billy-yanick

Liked: Cleanliness, staff & service, property conditions & facilities
Lit très confortable. Chambre spacieuse et moderne . Petit déjeuner compris mais il faut payer pour extra. Ce n est pas un incontournable mais pour un booking de dernière minute c' est convenable.
Stayed 1 night in Jan 2024