- Disliked: Cleanliness, staff & service, property conditions & facilities
Still owes me $830 from two years ago. No key for check in, doesn't pick up the phone and doesn't answer emails. NOT a hotel.
Book online or call:1-866-500-4938
Located in Calgary, Newtel Suites is in the city centre. 17 Avenue SW and Chinook Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Calgary Tower and Calgary Zoo. Looking to enjoy an event or a game? See what's going on at Stampede Park or Scotiabank Saddledome.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
First of all when i booked this hotel I booked the Penthouse Suite (booked in April), a week before i was going to check in (early July) they sent me the instructions and it was for a completely different unit then what i booked. They told me there is nothing they could do and it was Expedia error, i lucky found PROOF that I did indeed book the penthouse, I decided to keep my reservation as is as it was stampede weekend and NO hotels were available unless you wanted to pay $400/night. LUCKILY there was a "cancellation" with the penthouse so we ended up getting it. It was about plus 30 the weekend we were there, no AC as indicated just a few fans, i tried to call the office to see how to get the AC working or if they indeed had it, left VM never got a call back that weekend. Needless to say we basically melted and made it VERY uncomfortable to sleep. Now about the $400 "DEPOSIT" they say they "have" to charge it and will reimburse you 29 days or something after check out - first of all what kind of hotel charges your card instead of taking a pre-auth ANYWAYS they charged me the $400. End of July rolls around no refund to my card, called the office DAILY, SENT EMAILS, LEFT VOICEMAILS and did anyone call me back ..... NOPE!!! this place is a complete JOKE - i had too call my credit card and dispute - OCTOBER NOW !! and i just got my 400 bucks back. SO end of the day was a nice place to stay but defiantly NOT worth the headache - Hopefully you guys can improve your services.