Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
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Reviews of Best Western Plus Village Park Inn

3 out of 5
Best Western Plus Village Park Inn
1804 Crowchild Trail NW, Calgary, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 763 out of 1293 reviews" "
Rating 8 - Good. 364 out of 1293 reviews" "
Rating 6 - Okay. 108 out of 1293 reviews" "
Rating 4 - Poor. 27 out of 1293 reviews" "
Rating 2 - Terrible. 31 out of 1293 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the hotel late at night. There was a party going on in the room next to us and it was so loud. The walls are paper thin. Could make out everything everyone was saying. Had to move to another room. They put us beside a banquet room. Two nights later there was a banquet. It was so loud!! I felt like my bed was right in the banquet room. Even with ear plugs it was still loud. I do not recommend this hotel if you want to get any sleep at night!
Stayed 3 nights in May 2024
Response from Linda on May 21, 2024
Dear Kim,I apologize for your experience during your stay with us. It is always our intention to provide our guests with a peaceful rest during their stay with us. I am sorry we failed to meet our expectations. I do see you were given a credit to your card for the inconvenience you experienced. Again I apologize. Thank you for your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Miguel on May 19, 2024
Dear Lisa, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Rohith

Liked: Cleanliness, staff & service
Na
Stayed 3 nights in Apr 2024
Response from Miguel on May 19, 2024
Dear Rohith, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. It was quiet during the weekdays i was there. Easy to get to and from.
Stayed 2 nights in May 2024
Response from Linda on May 15, 2024
Dear Robert,Thank you for your great review. I am pleased the location worked well for you and you had a quiet stay. We look forward to welcoming you back soon . safe travels!

10/10 Excellent

Vishnuvardhana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice place
Stayed 1 night in May 2024
Response from LInda on May 9, 2024
Dear Vishnuvardhana,Thank you for your feedback. I am pleased you enjoyed your stay with us. Safe travels!

8/10 Good

Alison

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Linda on May 10, 2024
Dear Alison,Thank you for feedback. I am pleased you enjoyed. We hope to see you soon!

10/10 Excellent

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Great customer service!!!
Stayed 1 night in May 2024
Response from LInda on May 7, 2024
Dear Amanda,Thank you for your feedback. We appreciate all your compliments. Safe travels and we hope to see you soon!

8/10 Good

Don

Travelled with family
Nice place
Stayed 1 night in May 2024
Response from LInda on May 6, 2024
Dear Don,Thank you for your feedback on your stay. I am pleased you enjoyed, we look forward to welcoming you back soon.

8/10 Good

Jose Esteban, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LInda on Apr 30, 2024
Dear Jose,Thank you for your feedback! I am pleased you enjoyed . Safe travels

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
The hotel was full of unsupervised kids running in the halls, screaming endlessly in the pool and hot tub and the noise carried into the dining room. Kids running in the halls until after 10:00pm. The breakfast was good and the restaurant meals were good but extremely noisy.
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 28, 2024
Dear Robert, Thank you for your feedback. We appreciate you taking the time. We apologize that we disappointed you during your recent stay with us. With the unique design of our hotel, it is a challenge when the hotel is fully booked. We hope that you can stay with us again, so we may show you a better overall experience.

6/10 Okay

Melanie, Kamloops

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from LInda on Apr 30, 2024
Dear Melanie,Thank you for your feedback. We truly appreciate you taking the time. Safe travels!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is bad but the hotel is great
Stayed 1 night in Apr 2024
Response from Miguel on Apr 27, 2024
Dear Todd, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Kenechuwku

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness and ambience. It was very difficult locating the entrance to the Hotel with GPS.
Stayed 1 night in Apr 2024
Response from Hivan on Apr 24, 2024
Thank you for your review. If you need directions to the hotel please don't hesitate to call the front desk, we are always willing to help.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from RosalindC on Apr 22, 2024
Thanks So much for sharing a rating with us Sandra. We appreciate it. We hope we see you again. Have a wonderful day!

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience. a little noisy with the inside pool and all the kids
Stayed 6 nights in Apr 2024
Response from RosalindC on Apr 22, 2024
Hi LarryThank-you for the 5, we truly appreciate it. Sorry about the pool noise, it can be difficult at time with a group of kids in a atrium style hotel. We hope to see you again soon. Have a great day!

10/10 Excellent

Kaitlin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We will be back!
Stayed 1 night in Apr 2024
Response from LInda on Apr 22, 2024
Dear Kaitlin,Thank you for your feedback. I am pleased you enjoyed. Safe travels!

8/10 Good

John

Travelled with family
Pool
Stayed 1 night in Apr 2024
Response from LInda on Apr 22, 2024
Dear John,Thank you for your feedback. We truly appreciate you taking the time. Safe travels!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LInda on Apr 22, 2024
Dear Stephanie,Thank you for your feedback. We truly appreciate you taking the time. Have a safe trip!

8/10 Good

Amelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the reason that I keep coming back. I really enjoy the Best Western. My only issue this time was on one of my 7 nights there were screaming kids in the pool and running around the hallways - very unfortunate night - which is too bad.
Stayed 3 nights in Apr 2024
Response from LInda on Apr 18, 2024
Dear Amelia,Thank you for your feedback and all your compliments on our hotel. I apologize for your experience on your one night. We will take your feedback and strive to improve for next time. Safe travels and we look forward to welcoming you back soon!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 10, 2024
Dear Melanie, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed
Stayed 3 nights in Apr 2024
Response from Miguel on Apr 8, 2024
Dear Kyle, Thank you for your feedback. We appreciate you taking the time. We apologize that we have disappointed you on your recent stay. We hope you can stay with us again, so we may show you a better overall experience

4/10 Poor

Clinton D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terribly noisy, with the pool, hottub and restaurant being in the centre of the hotel and open concept to the top floor. Everything that goes on, is heard throughtout the common area and each room front.
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 7, 2024
Dear Clinton, Thank you for your feedback. We appreciate you taking the time. We apologize we have disappointed you on your most recent stay with us. With how the hotel was structured, we do encounter noise issues at times. But I hope you can come back and stay with us again, so we may show you a better overall experience.

8/10 Good

Ivan

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Miguel on Apr 7, 2024
Dear Ivan, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Lance

Business traveller, Travelled with partner
Liked: Amenities
Friendly staff
Stayed 1 night in Apr 2024
Response from Miguel on Apr 5, 2024
Dear Lance, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

6/10 Okay

Jessica

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miguel on Apr 4, 2024
Dear Jessica, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
good stay
Stayed 5 nights in Mar 2024
Response from Linda on Mar 27, 2024
Dear Michael,Thank you for your feedback on your stay! I am pleased you enjoyed. We look forward to seeing you soon!

10/10 Excellent

George, Vancouver

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Miguel on Mar 23, 2024
Dear George, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, welcoming staff, quiet and clean. Highly recommend this location!
Stayed 1 night in Mar 2024
Response from Linda on Mar 19, 2024
Dear Jessica,Thank you so much for your wonderful feedback. I am happy you loved your stay with us :) We look forward to welcoming you back soon!

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to the location where we spent most of our time. The road construction/closure near the hotel was annoying, but it wouldn't prevent me staying there again, nor would it prevent me from recommending it to others. I really liked the atrium area/pool area - the set up allowed me to get my steps in even before breakfast. Breakfast was plentiful and tasty. I will stay again, next time I am in Calgary.
Stayed 4 nights in Mar 2024
Response from Miguel on Mar 17, 2024
Dear Katherine, Thank you for your feedback. We appreciate you taking the time. We are glad you enjoyed your previous stay with us especially the breakfast and the design of the hotel. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk gentleman was very helpful and offered the compassion rate as my husband was in the hospital
Stayed 1 night in Mar 2024
Response from Miguel on Mar 17, 2024
Dear Miriam, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Antonius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our visits to Calgary. The hotel staff and service provided has been consistently good every time we stay at the Village Park Inn.
Stayed 1 night in Mar 2024
Response from Miguel on Mar 16, 2024
Dear Antonius, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

6/10 Okay

Calli

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Miguel on Mar 16, 2024
Dear Calli, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Maryann

Stayed 1 night in Mar 2024
Response from Miguel on Apr 4, 2024
Dear Maryann, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Susan, Medicine Hat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, there is not much around this area anymore. You need to have a car or take the LRT. The local shops are limited. It is a pity as the hotel itself is excellent, including the restaurant, though the menu is limited. The breakfasts are amazing though.
Stayed 5 nights in Mar 2024
Response from Linda on Mar 13, 2024
Dear Susan,Thank you for your feedback . I am sorry the location did not work well for you. We do have the ctrain which will take you wherever you need in the city. Thank you for taking the time. We appreciate your compliments on your stay.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Linda on Mar 13, 2024
Dear Carol,Thank you for your feedback. I am pleased you enjoyed. Safe travels and we hope you will visit again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Miguel on Mar 12, 2024
Dear Ryan, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Migue on Mar 12, 2024
Dear Tony, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

6/10 Okay

Shane

Stayed 5 nights in Mar 2024
Response from Miguel on Mar 29, 2024
Dear Shane, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

8/10 Good

Niki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are very comfortable, lovely staff and underground parking is fabulous!.
Stayed 3 nights in Mar 2024
Response from Miguel on Mar 9, 2024
Dear Niki, Thank you for your feedback. We appreciate you taking the time. We are glad you had a comfortable stay with us. We look forward to welcome you back at your hotel in the future.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and welcoming, and assisted with retrieval of phone that was left at dining! Continental breakfast was well prepared and had lots of options. Room was adequate though pillows uncomfortable/ hospital-style and dark colours were a bit opressive. Some lightening of colour scheme would really help space feel warmer/ homier. Will be back again for future visits
Stayed 3 nights in Mar 2024
Response from Miguel on Mar 8, 2024
Dear Thomas, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Jodi, Windermere

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfy! Very close to the hospital and very convenient! Will stay here again!
Stayed 1 night in Mar 2024
Response from Miguel on Mar 8, 2024
Dear Jodi, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

10/10 Excellent

Jennifer

Liked: Amenities
Everything was great
Stayed 6 nights in Feb 2024
Response from Miguel on Mar 4, 2024
Dear Jennifer, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

8/10 Good

MARYANNE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, friendly staff
Stayed 1 night in Feb 2024
Response from Miguel on Mar 3, 2024
Dear Maryanne, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.

8/10 Good

David

Stayed 3 nights in Feb 2024
Response from Linda on Feb 27, 2024
Dear David,Thank you for taking the time to give us feedback on your stay. We truly appreciate it. Thank you for staying and we hope you will visit again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Hard to reach the hotel front desk without going through a US booking line. As a result I missed out on their medical rate
Stayed 1 night in Feb 2024
Response from Linda on Feb 22, 2024
Dear David,Thank you for your feedback. I am sorry you had a struggle to reach the front desk. We appreciate your compliments . Safe travels!

10/10 Excellent

AMANDA, CRANBROOK

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is kind, it is clean, brunch is fantastic. Definitely one of my top two hotels in Calgary. Close to malls and Foothills Hospital and EFW.
Stayed 4 nights in Jan 2024
Response from Linda on Feb 21, 2024
Dear Amanda,Thank you so much for your wonderful feedback. We are pleased you enjoyed and look forward to welcoming you back soon.

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Linda on Feb 21, 2024
Dear David,Thank you for taking the time to review your stay with us. We truly appreciate your feedback. Have a safe journey!

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Linda on Feb 21, 2024
Dear Blair,Thank you for your feedback. I am pleased you enjoyed your stay with us. safe travels and we hope to see you soon.

10/10 Excellent

Moez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very convenient and staff were all great and efficient
Stayed 6 nights in Feb 2024
Response from Miguel on Feb 18, 2024
Dear Moez, Thank you for your feedback. We appreciate you taking the time and we are glad our staff was able to make your stay enjoyable. We look forward to welcome you back at your hotel in the future.

8/10 Good

Dan

Hotel is getting old
Stayed 2 nights in Feb 2024
Response from Miguel on Feb 10, 2024
Dear Dan, Thank you for your feedback. We appreciate you taking the time. We look forward to welcome you back at your hotel in the future.