All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Perfect place to stay if you arrive late or need to leave early. Convenient shuttle to/from airport. Room was spacious and clean and the front desk staff were very knowledgeable and helpful
Christine
Stayed 1 night in May 2024
Response from Sujith on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Very convenient location, comfortable beds, good breakfast ( extra money)
Alexandra
Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Response from Front Office Supervisor on May 11, 2024
Thank you for your positive rating about your recent stay at the Best Western Premier Freeport Inn & Suites. We are glad that our hotel sevices and location met your needs, and we look forward to having you back with us again.
Nice and clean rooms and property. Also a great location close to the airport!
Natalie
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit thearea.
It was a nice place to stay, not much around the hotel but the in hotel restaurant offered good food
Robert
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Thought breakfast came with the stay, but nope had to pay for it. So we skipped breakfast
Gary
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your rating about the recent stay at the Bes Western Premier Freeport Inn & Suites. Unfortunately, we discontinued complimentary breakfast few years ago. However, we hope that you had an enjoyable experience with us, and we look forward to having you back with us again.
10/10 Excellent
Ryder
May 5, 2024
Ryder
Stayed 1 night in Apr 2024
Response from SM on May 25, 2024
Thank you for taking the time to leave us a 5 star rating and review about your most recent stay at Best Western Premier Freeport Inn & Suites. We're pleased that our staff and room met your expectations. We look forward to welcoming you as our guest again in the future
Super quiet there. Even the pool and hot tub were quiet. What I wasn't a huge fan of was that the pool is shallow and our curtains didn't close all the way.
Debbie
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for taking the time to leave us a rating of your recent stay at the Best Western Premier Freeport Inn & Suites. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!
10/10 Excellent
William
May 3, 2024
William
Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
The staff was extremely friendly and helpful. Moreover, the shuttle from the airport and back was convenient. We contacted the hotel for pick up and provided clear instructions as to were to meet. We also requested to be dropped off back to the airport at a specfic time and they were kind enough to accommodate! I highly recommend this hotel.
Erwin
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your recent stay at the Best Western Premier Freeport Inn & Suites and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.
Response from Front Office Supervisor on May 11, 2024
Where words fall short, ratings do the job! Thank you for staying with the Best Western Premier Freeport Inn & Suites. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We are looking forward to welcoming you again in the future!
Response from Front Office Supervisor on Apr 30, 2024
Thank you for taking the time to rate your most recent stay at the Best Western Premier Freeport Inn & Suites. We apreciate your feedback. If there is anyting else you would like to share with please do not hesitate to contact us. We hope to welcoming you back here again!
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
10/10 Excellent
Carol
Apr 25, 2024
Carol
Stayed 1 night in Apr 2024
Response from Sujith on May 18, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!
Arrived early and asked for an early check in and it was granted. Awesome servuce
Jill
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 27, 2024
Thank you for sharing your rating our Best Western Premier Freeport Inn & Suites. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip to Calgary. Have a great day!
Great option for staying close to the Calgary airport. Kids loved the water slide.
Trevor
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 27, 2024
Thank you for taking the time to rate the Best Western Premier Freeport Inn & Suites with 5 stars! We're thrilled to hearthat you enjoyed your stay with us and that we met your expectations. We strive toprovide exceptional service and amenities to all of our guests, and we're delightedthat we could do so for you. We appreciate your feedback and hope to have theopportunity to welcome you back in the future for another outstanding stay!
excellent food. shuttle on return from trip was a voicemail.....no human interaction. had to take a cab
Stephen
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
10/10 Excellent
Thomas
Travelled with family
Apr 19, 2024
Liked: Cleanliness, staff & service
Staff were very friendly especially Jen and Khush at the front desk. I appreciated all of the staff but these two stuck out as exceptional. The on site restaurant was decent and fair priced, the rooms were clean, quiet and comfortable.
Thomas
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 21, 2024
Thank you for taking the time to share this positive rating about your stay at the Best Western Premier Freeport Inn & Suites! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
10/10 Excellent
Jonathan, Hamilton
Apr 18, 2024
Jonathan
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
10/10 Excellent
Jonathan, Hamilton
Apr 16, 2024
Jonathan
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 11, 2024
Your 5/5 rating fills us with joy, thank you. We're thrilled that you had a wonderful stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is our ultimate goal, and your feedback motivates us to continue. We hope to welcoming you back as guest soon!
Response from Front Office Supervisor on Apr 21, 2024
Thank you for your ratings about your recent stay at the Best Western Premier Freeport Inn & Suites. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Thanks for the feedback. We hope to host you in the future.
4/10 Poor
Margaret
Apr 10, 2024
Liked: Property conditions & facilities
Margaret
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you for sharing this honest feedback, Margaret. We apologize for not meeting your expectations. We’re currently making adjustments to make sure all guest expecations are met. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.
Response from Front Offfice Supervisor on Apr 7, 2024
We're delighted that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to welcoming you back in the future!
Response from Front Office Supervisor on Apr 7, 2024
We're thrilled that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Thank you for your positive rating. We look forward to welcoming you the next time you visit Calgary!
10/10 Excellent
Christopher
Apr 5, 2024
Christopher
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 7, 2024
We're thrilled that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is important to us and we are gratefull for your positive rating. We look forward to welcoming you back soon!
Response from Front Office Supervisor on Apr 3, 2024
Thank you so much for your stellar rating about our hotel! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area!
4/10 Poor
Brian
Business traveller, Travelled with partner
Apr 2, 2024
Disliked: Staff & service
This has been our go to when staying in Calgary and travelling to the airport. Hoever they say they offer 24hr shuttle but this is NOT the case we had to hail a cab and pay $20 to the ride to the airport, Our VIP experience was not offered at the restaurant or in the lounge. Very poor service overall.
Brian
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you for taking the time to leave us a review with some feedback about your experience at the Best Western Premier Freeport Inn & Suites. We are disheartened to hear you had to arrange your own transportation to the airport. We would like to hear more details about the issue. Please do not hesitate to contact us. We hope to welcome you back as our guest again in the future so we can ensure you have only positive experience!
10/10 Excellent
Anne-Marie
Apr 2, 2024
Anne-Marie
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
It is clean, easy and has a very reliable and accessible shuttle.
Karen
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you for taking the time to share this positive rating about your stay at the Best Western Premier Freeport Inn & Suites! We will make sure toshare this with the team to let them know to keep up the amazing work and hopeyou'll stop by when you're back in the area!
Response from Front Office Supervisor on Apr 3, 2024
Thank you so much for the fabulous rating. We really appreciate your stay at the Best Western Premier Freeport Inn & Suites and sharing the word about us. We look forward to welcoming you soon!
Response from Front Office Supervisor on Apr 3, 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings about your stay at the Best Western Premier Freeport Inn & Suites! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We hope to cherishguests like you by earning your business again and again!
It’s a great location for a weekend get away and the pool with water slide was perfect for the kiddos
Natalie
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your recent stay at the Best Western Premier Freeport Inn & Suites and for awarding us a perfect rating. Your positivefeedback made our day! We're dedicated to providing memorable experiences, andyour satisfaction lets us know we're on the right track. We eagerly await your nextvisit and the chance to exceed your expectations once more.
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your generosity with the rating about your most recent stay at the Best Western Premier Freeport Inn & Suites. We are glad that you had an enjoyableexperience with us, and we look forward to having you back with us your next visit!
Super easy check in clean big rooms nice staff will.deff be back next time we fly.
Kim
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for taking the time to give us such positive rating. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish guests like you by earning your business again and again!