Lobby

Reviews of Best Western Premier Freeport Inn Calgary Airport

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1002 reviews" "
Rating 8 - Good. 259 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly shuttle service to airport.
Stayed 1 night in May 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christine, Smiths Falls

Liked: Staff & service, amenities, property conditions & facilities
Perfect place to stay if you arrive late or need to leave early. Convenient shuttle to/from airport. Room was spacious and clean and the front desk staff were very knowledgeable and helpful
Stayed 1 night in May 2024
Response from Sujith on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for an overnight layover.
Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Super nice staff
Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, comfortable beds, good breakfast ( extra money)
Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , nice pool, friendly staff
Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sujith on May 18, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in May 2024
Response from Sujith on May 18, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Best bed I have ever slept in The hot tub was nice and hot after a long flight Good food in hotel restaurant
Stayed 1 night in May 2024
Response from Sujith on May 18, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender was incredible!
Stayed 1 night in May 2024
Response from SM on May 18, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 2 nights in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your positive rating about your recent stay at the Best Western Premier Freeport Inn & Suites. We are glad that our hotel sevices and location met your needs, and we look forward to having you back with us again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms and property. Also a great location close to the airport!
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit thearea.

10/10 Excellent

Hayden

Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay, not much around the hotel but the in hotel restaurant offered good food
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Gary, St. Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought breakfast came with the stay, but nope had to pay for it. So we skipped breakfast
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your rating about the recent stay at the Bes Western Premier Freeport Inn & Suites. Unfortunately, we discontinued complimentary breakfast few years ago. However, we hope that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Ryder

Stayed 1 night in Apr 2024
Response from SM on May 25, 2024
Thank you for taking the time to leave us a 5 star rating and review about your most recent stay at Best Western Premier Freeport Inn & Suites. We're pleased that our staff and room met your expectations. We look forward to welcoming you as our guest again in the future

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet there. Even the pool and hot tub were quiet. What I wasn't a huge fan of was that the pool is shallow and our curtains didn't close all the way.
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for taking the time to leave us a rating of your recent stay at the Best Western Premier Freeport Inn & Suites. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

William

Stayed 1 night in May 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Erwin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Moreover, the shuttle from the airport and back was convenient. We contacted the hotel for pick up and provided clear instructions as to were to meet. We also requested to be dropped off back to the airport at a specfic time and they were kind enough to accommodate! I highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for your recent stay at the Best Western Premier Freeport Inn & Suites and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 11, 2024
Where words fall short, ratings do the job! Thank you for staying with the Best Western Premier Freeport Inn & Suites. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We are looking forward to welcoming you again in the future!

6/10 Okay

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good pick from airport at 1 am
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 30, 2024
Thank you for taking the time to rate your most recent stay at the Best Western Premier Freeport Inn & Suites. We apreciate your feedback. If there is anyting else you would like to share with please do not hesitate to contact us. We hope to welcoming you back here again!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SM on May 25, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Carol

Stayed 1 night in Apr 2024
Response from Sujith on May 18, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early and asked for an early check in and it was granted. Awesome servuce
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 27, 2024
Thank you for sharing your rating our Best Western Premier Freeport Inn & Suites. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip to Calgary. Have a great day!

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for staying close to the Calgary airport. Kids loved the water slide.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 27, 2024
Thank you for taking the time to rate the Best Western Premier Freeport Inn & Suites with 5 stars! We're thrilled to hearthat you enjoyed your stay with us and that we met your expectations. We strive toprovide exceptional service and amenities to all of our guests, and we're delightedthat we could do so for you. We appreciate your feedback and hope to have theopportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent food. shuttle on return from trip was a voicemail.....no human interaction. had to take a cab
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Staff were very friendly especially Jen and Khush at the front desk. I appreciated all of the staff but these two stuck out as exceptional. The on site restaurant was decent and fair priced, the rooms were clean, quiet and comfortable.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 21, 2024
Thank you for taking the time to share this positive rating about your stay at the Best Western Premier Freeport Inn & Suites! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice as always
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Jonathan, Hamilton

Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Jonathan, Hamilton

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 11, 2024
Your 5/5 rating fills us with joy, thank you. We're thrilled that you had a wonderful stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is our ultimate goal, and your feedback motivates us to continue. We hope to welcoming you back as guest soon!

8/10 Good

Cara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 21, 2024
Thank you for your ratings about your recent stay at the Best Western Premier Freeport Inn & Suites. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle and late checkout
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you so much for the review. We are happy to know that you had a great experience while staying with us. Have a great day!

10/10 Excellent

Peter B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you so much for the review. We are happy to know that you had a great experience while staying with us. Have a great day!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, close to airport and free shuttle.
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you so much for the review. We are happy to know that you had a great experience while staying with us. Have a great day!

4/10 Poor

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 1 night in Apr 2024
Response from SM on Apr 10, 2024
Thanks for the feedback. We hope to host you in the future.

4/10 Poor

Margaret

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you for sharing this honest feedback, Margaret. We apologize for not meeting your expectations. We’re currently making adjustments to make sure all guest expecations are met. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Front Offfice Supervisor on Apr 7, 2024
We're delighted that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to welcoming you back in the future!

10/10 Excellent

CHEOLWON, COQUITLAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 7, 2024
We're thrilled that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Thank you for your positive rating. We look forward to welcoming you the next time you visit Calgary!

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 7, 2024
We're thrilled that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is important to us and we are gratefull for your positive rating. We look forward to welcoming you back soon!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Well staffed 24 hours per day.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you so much for your stellar rating about our hotel! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area!

4/10 Poor

Brian

Business traveller, Travelled with partner
Disliked: Staff & service
This has been our go to when staying in Calgary and travelling to the airport. Hoever they say they offer 24hr shuttle but this is NOT the case we had to hail a cab and pay $20 to the ride to the airport, Our VIP experience was not offered at the restaurant or in the lounge. Very poor service overall.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you for taking the time to leave us a review with some feedback about your experience at the Best Western Premier Freeport Inn & Suites. We are disheartened to hear you had to arrange your own transportation to the airport. We would like to hear more details about the issue. Please do not hesitate to contact us. We hope to welcome you back as our guest again in the future so we can ensure you have only positive experience!

10/10 Excellent

Anne-Marie

Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, easy and has a very reliable and accessible shuttle.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you for taking the time to share this positive rating about your stay at the Best Western Premier Freeport Inn & Suites! We will make sure toshare this with the team to let them know to keep up the amazing work and hopeyou'll stop by when you're back in the area!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you so much for the fabulous rating. We really appreciate your stay at the Best Western Premier Freeport Inn & Suites and sharing the word about us. We look forward to welcoming you soon!

10/10 Excellent

Rajdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings about your stay at the Best Western Premier Freeport Inn & Suites! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We hope to cherishguests like you by earning your business again and again!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location for a weekend get away and the pool with water slide was perfect for the kiddos
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your recent stay at the Best Western Premier Freeport Inn & Suites and for awarding us a perfect rating. Your positivefeedback made our day! We're dedicated to providing memorable experiences, andyour satisfaction lets us know we're on the right track. We eagerly await your nextvisit and the chance to exceed your expectations once more.

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your generosity with the rating about your most recent stay at the Best Western Premier Freeport Inn & Suites. We are glad that you had an enjoyableexperience with us, and we look forward to having you back with us your next visit!

10/10 Excellent

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in clean big rooms nice staff will.deff be back next time we fly.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for taking the time to give us such positive rating. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish guests like you by earning your business again and again!