Hi Sharon, thank you for taking the time to provide your feedback. It is great to hear you enjoyed the apartment's prime location and found it spacious. We sincerely apologize for the inconvenience you experienced during your stay. Your host reported being 15 minutes late and we are working hard to prevent this from occurring again. The TV unfortunately could not be fixed whilst you were in the apartment and this is now being taken care of. We regret we were not told about the other issues you encountered, we could have provide some assistance regarding them. Sweet Inn strives to offer you the best experience in terms of location, comfort and service and we hope to welcome you again for a more enjoyable stay. Best regards.

Dear Manfred, thank you for taking the time to provide your feedback. We are sorry to hear you were disappointed with your experience. The details of the extra fees are clearly mentioned on Hotels.com (see "Small Print - Mandatory fees") as well as on your booking confirmation. You have been sent the receipt a few days later. Sweet Inn aims to offer you the best experience in terms of location, comfort and service and we hope to welcome you again for a more enjoyable stay. All the best, J. Waller, Customer Relations Representative