Classic Apartment, 1 Bedroom | Living room
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Reviews of Smartflats City - Brusselian

3 out of 5
Smartflats City - Brusselian
Rue Marche aux Poulets 45, Brussels

Reviews

6.6
Rating 10 - Excellent. 11 out of 79 reviews" "
Rating 8 - Good. 30 out of 79 reviews" "
Rating 6 - Okay. 14 out of 79 reviews" "
Rating 4 - Poor. 13 out of 79 reviews" "
Rating 2 - Terrible. 11 out of 79 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

7.2/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi and TV didn’t work. We let them know and while they were very responsive, they didn’t make any effort to resolve the issue. Some of the furniture was visibly worn and dirty. Water temp was very inconsistent.
Stayed 1 night in Apr 2024

4/10 Poor

FRANK

Business traveller
Disliked: Amenities, property conditions & facilities
Poorly maintained property with only a few minutes of hot water. Would not return.
Stayed 1 night in Mar 2024

10/10 Excellent

Skyla

Stayed 2 nights in Jan 2024

10/10 Excellent

julie

Travelled with family
Not up to scratch
The apartment is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.
Stayed 2 nights in Oct 2023

2/10 Terrible

Raven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that Expedia should DROP if they want to keep customers!

4/10 Poor

Vickesh

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Ok , not great
Not good , we had issues with the sofa coach which was broken and could not use. The WhatsApp support failed to respond. The hairdryer was not working. It was super hot inside no fans or air conditioning
Stayed 3 nights in Aug 2023

6/10 Okay

Daniel, Philadelphia

Travelled with family
Liked: Cleanliness
Disliked: Amenities
What a disappointment. The negatives: we stayed in apt 103 not that we were given a choice anyway. Entry way is dirty and dark and scary looking. Toilets flush poorly, fridge & coffee maker were broken (they had a backup fridge but it was so small), no wifi, tv did not work, instructions do not match appliances, couch is old, not comfortsble and raggedy; shower is poor-shower door does not stay closed, (we called to contact someone and they kept telling us to connect to the wifi…that still did not work). Thankfully someone came next day to assist w/ tv (but couldn’t fix it). super echo in kitchen; felt like in a vast hall. Need more bed pillows. There is a pool of stagnant water that sits out the kitchen window (mosquitoe playground!) Positives: clean, codes to get in worked well. Beds were comfortable, plenty of towels & toilet tissue. Oven worked well and it was quiet. Too many negatives to be pleased. We sadly won’t return.
Stayed 4 nights in Jul 2023

4/10 Poor

katy

Travelled with family
Disliked: Amenities, property conditions & facilities
Liked that they had 1 1/2 baths. Location was fine. Not too bad to get to train station. Had lots of negatives. Needed updating. Furniture poor, bathtub scratched and looked dirty. Fridges and a/c we’re not working. Lots of stairs we were not expecting. Stairway railing in hallway was falling out of wall. Would not recommend. Wasn’t horrible but not good either.
Stayed 1 night in Jun 2023

6/10 Okay

Kylee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place itself was nice and in a great location. However the communication was terrible until after I called Expedia who also called them with no answer. They were finally able to get me an email to try. The shower was head was broken, water barely came out and when it did it was cold water.
Stayed 1 night in Apr 2023

4/10 Poor

Martina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We waited for checkin until 4 and when we got to the apartment it wasn't cleaned from previous guests, we had to call and have it cleaned while we were there. Walls are dirty with spill marks, broken blinds sitting in the corner instead on the window and no AC, it was so uncomfortable, especially on the top floor. The walk to our apartment led through a rooftop with AC units and trash. I loved the set up of the apartment with the 3 stories. 2 bathrooms would be nice but that's ok. It has potential is what I would say. U fortunately we spent a lot of money to not be able to relax there after long days of sightseeing.
Stayed 2 nights in Aug 2022

2/10 Terrible

Rebecca

Travelled with family
We missed our first night due to a cancelled flight. The next night we got in very late and the door code did not work. I called and the phone number did not work. No one has emailed me back and I emailed 4 times. I called the next day and phone number and English option did not work. I list 2 nights stay and the company does not care. We were left at 130am with two small kids and no hotel and no communication.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great apartment for a weekend away with friends, perfect central location.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and very good space for the price. One toilet and two showers. Also no AC but had a fan so was OK. Has heating and hot water. The address can be a challenge to find but really in a very good location. I recommend to park in the Q Park, 22€ per night and covered.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable. Very good space. If there’s air conditioning, that would be perfect.
Stayed 4 nights in Aug 2019

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The flat is comfortable and spatious, with an interesting, pleasant design. It's very well located, close to the center and major tourist spots but the street it is on can be quite noisy at night. There is no reception which can cause issues if you need to contact the property urgently but the staff has been helpful in my interactions with them.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Smartflats team on Nov 14, 2018
Thank you for this review. The smartflats team

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great location!
The location is great and the studio apartment is very spacious with all of the amenities you need. The instructions for check in were excellent and really helpful. The only thing letting the apartment down is that there was dust everywhere and the walls were scuffed.
Stayed 2 nights in Oct 2018
Response from Sabrina on Oct 11, 2018
Hello and thank you very much for your feedback! I am glad you appreciated the flat and its location. I hope to welcome you back soon at Smartflats. Regards, the Smartflats team.

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2018
Response from Sabrina on Oct 11, 2018
I am sorry you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Regards, the Smartflats team.

10/10 Excellent

Joanne

Liked: Staff & service, property conditions & facilities, room comfort
Short break
Excellent location right in the city centre. Staff at smart flats reception were really helpful
Response from Smartflats on Apr 18, 2018
Thank you very much for your review. We have been very glad to welcome you and we would love to welcome you again! Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Various spacious apartment, good facilities, excellent location
Stayed 4 nights in Feb 2018

10/10 Excellent

Anisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay highly recommend
The flat was a very large space, fit for a group. Great service, any query I had it was answered and resolved immediately. Brilliant location couldn't have been better. Minutes walk from every major attraction. Would highly recommend.
Stayed 2 nights in Dec 2017
Response from Tatiane, Quality Manager on Jan 16, 2018
Hi Anisa! Thanks for this lovely review :) Hope to see you back ;)

2/10 Terrible

Pav

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Security issues and rubbish dump in front of door!
Silly price for what was provided. Disgusting street level entrance. Full of rubbish from the smelly restaurants below, and the fact that local people use the area as a toilet.... Then you are met with the disgusting smells of damp and even more rotting rubbish as you walk into the building itself and up the stairs. They don't seem to collect the waste very often. Then the apartment itself was decorated nicely and was pretty comfortable. The kitchen was well stocked in terms of utensils and crockery. However, nice as it was, someone tried to enter my apartment as I was inside. They broke the chain as they tried to get in. I did not feel safe leaving my valuables in the apartment when I went out (there is no safe to lock them in). Also, the provision of only one towel, one tea bag and one coffee pod for a three-day stay is quite miserly and a little bit pathetic for the cost of the apartment. Voilà. Happy with this?
Stayed 2 nights in Oct 2017
Response from Tatiane, Quality Manager on Jan 23, 2018
Dear Pav, I'm very surprised by your review and the description of the area. The residence is located right in the city center, 2 minutes walk from the Grand-Place in a lively neighborhood. The only person having access to our residence are our guests and cleaning staff. I have reviewed your emails exchanges with our team and don't see any notifications from you part regarding someone breaking in. I hear your remarks about the welcome pack, and indeed we only provide one piece of each per guest to help you ease into the first morning in your apartment. I am sorry that you feel the quality price value isn't good. I would be happy to discuss it further with you if you wish to. You can send an email directed to myself on our general email address. I wish you a lovely day!

4/10 Poor

Laurie, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious, central flat... With random service
The flat itself is an excellent size, tastefully furnished and centrally located. However, being flanked by casinos, do not be surprised to find the entry door often inhabited by clusters of men smoking cigarettes. While it is well equipped to handle winter, like most European accom, there is no cooling, we were unfortunate enough to land a beautifully warm day and all nearly melted. Opening the windows provided minimal relief but ensured we maximised our passive second hand smoke inhalation. The beds were comfy enough, and the kitchen, whilst minimalistically stocked, met all our needs. Our greatest concern however, was being contacted by email at 5pm one evening to be informed a maintenance man would need to enter our flat the next day at 10am. Not comfortable leaving strangers alone with our stuff (maintenance was not hotel staff) we felt we had to wait while this maintenance took place. They eventually showed up well after 11 which meant we sacrificed half a day of our holidays due to management's decision to book maintenance during our stay and not aligning it with our check out. We found this to be a rather odd policy, but there was little to be done about it. On the plus side, although their responses were slow, management do appear to be making an effort to respond to all their client queries via email. Only other quirks to report were that the door handles fell off the doors regularly and internet signal is sporadic at best - but these are neither here nor there...

10/10 Excellent

Lukasz, Mansfield Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5+ !!
fantastic LOCATION!!!!!! CENTRUM!!!!!!!all attractions in the one area!! + Metro + food shops,souvenirs . TRUST ME. excellent place for City Break or Holiday~~~!!!!

10/10 Excellent

Allison, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless apartments
The apartment felt like a home away from home. It was clean, tastefully decorated and, most importantly, in a perfect location. The apartments are not staffed but the keyless access was faultless. Highly recommend these apartments.

10/10 Excellent

Christoper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful apartment in Brussels
Just one night in Brussels the family and some friends. The room was perfect location, close walk to many of Brussels main sights, including the grand place. The room was spacious and very well kept. We wish we could have stayed longer! The only complaint that I have is that we tried to find somewhere for our friends to check their luggage, because they arrived in the morning and check in was at 3, and the hotel was very difficulties not accommodating. They insisted there was nowhere to keep the luggage. Other then that, it was a great short stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location area bit seedy.
clean comfotable flat,wifi i could use. tv would not work.(dont know why just a blue sceen) didnt go to watch tv so didnt report. people hanging around smoking outside flats a bit intimidating.

8/10 Good

Russell, Houston, TX

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great apartment for the price!
Smart Flats was great (just a few minutes from Le Grand Place!) Very clean & large apartment with large comfortable beds & bathrooms! Only problem was this apartment was furnished very sparsely & no reception desk to make a request (even though we had contacted the 24 hr. concierge to make requests!) There were only 4 bed pillows for 4 people--(no pillows even on the sofa!)--& soap containers were largely out of soap with only 1 roll of toilet paper for 4 people! This was an excellent apartment in an excellent location with the exception of the small-needed necessities (like soap & toilet paper--& no attention from the concierge to our requests for them!) We would definitely stay here again since it was an excellent apartment for the price (but would bring our own soap & toilet paper next time!) The lack of pillows was a problem too, but otherwise this was a great apartment!

10/10 Excellent

Jo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have been better!
The flat was beautiful ..... clean, comfortable & stylish. The location was fantastic. We'll definitely stay again if we go to Brussels. I's advise to bring washing up liquid & a tea towel - it was frustrating having to buy both for only a few days stay! Definitely recommended!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and flat
We loved the location of this flat, and the flat itself. Great to have a kitchen and bedroom. I think the service could be improved a bit, we had some trouble finding the place initially. The main light in the bathroom was out and we almost ran out of toilet paper- I think the upkeep could be improved slightly. Other than that we loved it though. The décor is awesome and everything was clean.

4/10 Poor

Lotte

Liked: Cleanliness
Disliked: Room comfort
Needs maintenance
This place need maintenance. There is no sink by the toilet. Broken picture frames on the floor. Very dirty vindows. Pillows in a very poor state. Not hot water on the leaving day - so we could't shower before travelling on.
Stayed 2 nights in Jan 2024

6/10 Okay

PASCAL

Stayed 3 nights in Jan 2024

2/10 Terrible

Christian

Stayed 1 night in Jan 2024

2/10 Terrible

Pablo

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
El alojamiento tiene muy mal olor, olia a cañerias y estaba sucio. El mismo se reservo para 6 personas, por mo que tenian que hacer el sofa came, cuandi llegamos el mismo no estaba montado y al abrirlo nos dimos cuenta de que estaba roto. Por otro lado hacia frio en el apartamento, ya aue la calefacción no estaba encendida o no funcionaba. Intentamos hablar con el dueño pero la contestación es "se ha informado a los técnicos" y no nos dijeron nada más, un desastre todo. Expedia si me respondio, pero tampoco pudo hablar con la propiedad, lo unico es aue me dio una recompensa en puntos, cosa que lo vi muy poca cosa y nada de devolución de una parte sel dinero. Al final se durmio como se podia, con una cama rota y sin calefacción, o sea con frio.
Stayed 1 night in Dec 2023

4/10 Poor

Eemil

Stayed 1 night in Dec 2023

2/10 Terrible

Maxime

Business traveller
Liked: Cleanliness, room comfort
Un experience bizarre et désagréable
L’appartement a été squatté par un ou une prostitué pendant mon absence pour aller dîner. Il ou elle devait avoir les codes d'entrées. Je suis arrivé un peu comme la famille ours dans le conte boucle d’or ! Le wc avait des excréments, le lit était défait avec un préservatif jeté dans l’angle de la chambre. Et la douche avait été utilisée ainsi que les serviettes mise à disposition. Un sac était présent avec les affaire de la personne ce qui signifiait qu’elle comptait revenir. N’ayant aucune confiance pour h rester j’ai donc décidé de partir. Aucune solution m’a été proposée à par rester sur place en attendant que quelqu’un vienne changé les codes m. Et je n’ai toujours pas été remboursé après plus de 4 mois. Très très déçu
Stayed 1 night in May 2023

6/10 Okay

Noortje

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

María Ángeles

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Muchas cosas estaban estropeadas, la nevera, la alcachofa de la ducha, la TV, un escalón de la escalera de caracol estaba roto, nos dieron que vendría un tenico y no apareció nada, en resumen un desastre porque la limpieza tampoco era que luciese muchoestaba roto, lo comunicamos,
Stayed 7 nights in Sep 2023

8/10 Good

valentin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Mauricio

Travelled with family
Disliked: Cleanliness, room comfort
MUY MAL! TERRIBLE!! NUNCA RECOMENDARÍA SMARTFLATS
PÉSIMO!! Me mandaron un correo diciéndome que cambiaron de apartamento que tenía rentado 2 días antes, dije que no aceptaba el cambio y el día del check in solo me mandaron a otro EN 4to piso SIN ELEVADOR, escaleras MUY ESTRECHAS y con maletas de 20 KGS!! FUE TERRIBLE!! Y bajar y subir diario esas escaleras era cansado La ubicación fue lo único bueno pero aún así NUNCA LO RECOMENDARÍA Además que el baño estaba divido, la regadera y lavabo dentro del cuarto principal y la única taza de baño del apartamento estaba en la entrada del apartamento junto a la puerta TE PUEDEN CAMBIAR EL APARTAMENTO UN DIA ANTES Y SOLO TE AVISAN
Stayed 4 nights in Dec 2022

2/10 Terrible

Mathieu

Travelled with family
Disliked: Cleanliness, room comfort
Séjour horrible
Saleté rarement vue dans un tel établissement… annonce mensongère, un canapé lit annoncé qui n’en est pas un. Il nous manquait donc un couchage pour deux personnes. Et pas de draps ou couette supplémentaire. Pas d’eau chaude. Et service client qui ne répond pas ou à côté et incapable d’intervenir.. passez votre chemin et allez ailleurs.
Canapé lit
Salle de bain
Stayed 4 nights in Dec 2022
Response from Julia from Brusselian Residence - City Center on Dec 29, 2022
Cher Mathieu,Merci d'avoir pris le temps de partager votre expérience chez nous.Nous sommes sincèrement navrés de lire que votre séjour n'a pas été à la hauteur de vos attentes. Veuillez accepter nos excuses suite aux désagréments rencontrés.Sachez que votre retour ne reflète pas nos services habituels et que nous faisons vérifier votre chambre afin de maintenir la qualité de nos prestations. Aussi, un suivi sera fait avec notre équipe.Aussi, nous souhaitons préciser que nous disposons d'une réception numérique et d'un concierge disponible 24 heures sur 24 et 7 jours sur 7 par e-mail, application et téléphone.Nous espérons avoir l'opportunité de vous revoir à nouveau pour un meilleur séjour et vous souhaitons de joyeuses fêtes de fin d'année. Bien à vous,Julia from Brusselian Residence - City Center

6/10 Okay

Daniel

Stayed 1 night in Nov 2022
Response from Julia from Brusselian Residence - City Center on Dec 5, 2022
Dear Daniel,Thanks for this rating.We would have liked to have met all your requirements.We would like to know how we could improve your experience with us.We look forward to the pleasure of seeing you again in the future. Kind regards,Julia from Brusselian Residence - City Center

4/10 Poor

Luce

Travelled with group
Disliked: Cleanliness
Déception
Vraiment très basic nous avions vue des photos pas représentatif, l’électricité déficiente donc on a Pas utilisé les appareils, il y avait des mégots de cigarettes sur le bord de la fenêtre, pas de coupe à vin, le séchoir ne fonctionnait pas etc….. déçu mais le lit était confortable et l’emplacement bien
Stayed 3 nights in Sep 2022
Response from Julia from Brusselian Residence - City Center on Nov 8, 2022
Chère Luce,Merci d'avoir pris le temps de rédiger ce commentaire.C'est un plaisir de lire que vous avez apprécié notre emplacement.Néanmoins, nous sommes navrés de lire que votre séjour n'a pas été à la hauteur de vos attentes et pour les désagréments rencontrés.Il est primordial pour notre résidence de présenter à nos hôtes un logement propre et accueillant, en toutes circonstances et sachez que cela ne relfète pas nos prestations habituelles. Nous faisons immédiatement le point avec notre équipe afin que les mesures correctrices soient mises en place.Merci également d'avoir mis en avant le confort de notre literie.Nous espérons vous accueillir de nouveau pour vous montrer un tout autre visage.Bien cordialement,Julia from Brusselian Residence - City Center

6/10 Okay

Yoann

Travelled with group
Très moyen
Siphon lavabo bouche Odeur d égouts Pommeau de douche fendu Literie entrée de gamme Spacieux et très bien situé, déco et ambiance pas mal du tout.
Stayed 2 nights in Feb 2022

8/10 Good

Nadège, Tours

Liked: Amenities
Geand appart'hôtel hyper bien situé. Facile d'accès et en plein centre. Malheureuse pas tres bien entretenu et pas insonorisé dans une rue bruyante même tard.
Stayed 3 nights in Jun 2020
Response from Smartflats on Jul 30, 2020
Bonjour Nadège et merci pour votre commentaire. Nous sommes désolés de voir que votre séjour n'ait pas été totalement satisfaisant. Notre équipe a pris en compte vos observations sur l' entretien et nous allons travailler rapidement là-dessus avec notre équipe du service de ménage. Concernant les bruits, notre résidence est située dans le centre. Néanmoins nous avons des résidences plus calmes. N'hésitez pas à nous contacter pour une réservation plus personnalisée. bonne journée

8/10 Good

ali

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Il est au centre de bruxelles Le micro onde ne fonctionne pas, la chaudiere faisait beaucoup de bruit, pas d'eau chaude. Apres signalement rien n'a été fait
Stayed 4 nights in Feb 2020
Response from Arnaud on Mar 13, 2020
Bonjour, merci beaucoup pour votre commentaire. Nous sommes désolés que votre séjour avec nous n'ait pas été totalement satisfaisant. Malheureusement, le problème aurait dû être résolu durant votre séjour. Notre équipe a pris en compte vos observations et nous allons travailler rapidement là-dessus avec notre équipe de maintenance. L'équipe Smartflats

8/10 Good

Roger, Milano

Travelled with group
Liked: Cleanliness
Posto strategico nel centro, facile raggiungere i posti turistici
Stayed 2 nights in Feb 2020
Response from Arnaud on Feb 13, 2020
Hi and thank you for this great review ! We are glad that you appreciated the location of our apartment. We hope we can welcome you back in our flats in the future. The Aparthotels smartflats team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
だいたい、よかったです。
Stayed 2 nights in Dec 2019
Response from Arnaud on Feb 13, 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team