Restaurant

Reviews of Hotel de France

2 out of 5
Hotel de France
Boulevard Jamar 21-23, Brussels

Reviews

6.4
Rating 10 - Excellent. 72 out of 584 reviews" "
Rating 8 - Good. 194 out of 584 reviews" "
Rating 6 - Okay. 155 out of 584 reviews" "
Rating 4 - Poor. 84 out of 584 reviews" "
Rating 2 - Terrible. 79 out of 584 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alketa

Liked: Cleanliness
Stayed 8 nights in Dec 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious clean rooms, great staff, good location.
Nice clean big rooms with excellent shower. The reception staff Mohammad was very friendly and helpful as well as the other staff we met. Highly recommend the hotel parking if you drive there. Location is very good and I would highly recommend this hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Victoria

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The first room we were allocated had greasy food in the bed, smeared on the wardrobe doors, had a dirty, used fork inside the wardrobe (??) and was in general disrepair. The electrical socket was coming out of the wall, the lights flickered when I plugged my charger into a different socket, the table had a large crack down the middle, the floor was broken and large dirty gaps in places, walls scuffed and marked. I could go on. The receptionist changed our rooms, which was at least clean but there was an issue with that plug socket too. Overall, the place was alright for a cheap getaway to Brussels, and was very close to the Midi Train station, and we could walk to the city centre within 20 minutes, but the condition was very much in need of some improvement.
Stayed 4 nights in Dec 2023

2/10 Terrible

Francine

Stayed 1 night in Dec 2023

8/10 Good

Wynee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok

4/10 Poor

HARUN

Stayed 1 night in Dec 2023

6/10 Okay

Hyounil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall okay. Cannot say good or something, especially compared to the price. And wifi really sucks, and lift is so small.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Budget Hotel
The hotel is in the basic budget range. It is clean and convenient for the train station. The actual area is run down.
Stayed 1 night in Apr 2023

8/10 Good

Naoki

Stayed 2 nights in Apr 2023

6/10 Okay

Karen

Travelled with partner
Decent location. Rooms are humid and not ventilated well, also a problem with tiny anys everywhere on desk and night stands.

2/10 Terrible

Carla

Travelled with family
Disliked: Property conditions & facilities
When we arrived at this hotel (which is in a very bad part of town compounded by the fact that they are digging up the entire road/avenue this hotel sits on, we discovered they had no record of our reservation. We had confirmed and paid for the reservation months ago via Expedia. Apparently at some point this hotel declined the reservation claiming they are closed (they are not) but we only learned of this information as we were trying to check in. We had to call (from France with US cell phones) the Expedia service number. After 45 minutes they were luckily able to get us into another hotel in a better and safer location. The gentleman at the front desk (who was very nice and did let us log onto the WiFi to make our call) said that this happens at least once or twice a week with Expedia reservations. Yet for some reason this hotel is still listed on Expedia and still seems to be taking money for reservations they have no intention of honoring.. Strongly advise against this hotel.
Stayed 1 night in Feb 2023

8/10 Good

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
It was ok. But the other guest upstairs made so much noise till 3am. Hence difficult to sleep at night.
Stayed 2 nights in Feb 2023

6/10 Okay

Yesenia

Travelled with group
Liked: Cleanliness, staff & service
The room was very hot, but the conditions were as expected (fine).

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Below average
It was an average hotel. They gave us the wrong room and when we told them they told us we can’t have our actual room till tomorrow. The smell coming from the bathroom was not pleasant and was very loud when light was on in bathroom. Only two plugs in the whole room worked including one in the bathroom.. Our second room was much nicer. The breakfast was not worth it and didn’t bother eating it for the last two mornings we stayed there. Also the area itself is quiet rough. Overall the stay here was average, it’s okay for a one or two night stay..
Stayed 3 nights in Dec 2022
Response from wah on Dec 29, 2022
thank you.

2/10 Terrible

Ariadni Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience, from customer service to cleanliness. Unfortunately we were in a hurry and we had to leave right after the check-in for an event. We arrived 5 hours later and saw the condition of the room and noticed the hallways of the property. Property in an terrible condition, pictures are nothing to reality. Broken and dirty walls at least in our floor. The room smelled like cigarettes although we asked for not smoking room, had exposed cables from the walls, broken-paperlike floor on the shower, cigarette butt marks all over the toilet and the matress was in a terrible state (bug yellow marks and hair). The receptionist declined to speak English to me when I asked for room change and he communicated with me only with google translator texts written from my side and not looking at me. Once his colleague arrived he started yelling towards me. I tried 3 times with EG help too but he declined to change us room as we had checked in more than 4 hours ago and when asked for Early check out and at least partial refund he also declined. It was impossible to stay in that state of a room so we ended up finding a different property in the area at midnight by ourselves and basically pay for both properties for 1 night stay. My advice, avoid it. The area has other properties for the same budget, safer environment, better service and clean rooms.
Stayed 1 night in Nov 2022

2/10 Terrible

Griffin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got robbed on the street 2 minutes away. Showed up with blood on my fists and face and they did absolutely nothing to help me out! Dont stay here ever!
Stayed 1 night in Nov 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located close to the railway station and an easy walk to the city centre. Clean and tidy room.
Stayed 1 night in Nov 2022
Response from wah on Dec 29, 2022
thank you.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel claims to be non-smoking, but the entire 3rd floor smelled of smoke when we reached the hallway. Our room had an overwhelming smell of cologne or some sort of air freshener. I tried to air it out by opening the window, but the window only opens to a void in the middle of the building, so the is no available fresh air. In addition to the smell, the room started becoming unbareably hot even though it was about 8-9° c outside (48-49° F). I asked to switch rooms, but was told the hotel was full. When i explained that the room was unbearable and that i would have to leave and require a refund, I was finally given a diferrent room. The new room did have an actual window that supplied fresh air, but opened to a fire escape that was shared by several other rooms. This gave me concerns for security/privacy. At one point, another guest walked past my window and into another window.

2/10 Terrible

Ricardo

Stayed 3 nights in Oct 2022

8/10 Good

Robert

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
bugs in the room, no A/C. would probably not stay again.
Stayed 5 nights in Oct 2022
Response from WAH on Oct 16, 2022
THANK YOU

6/10 Okay

ANDREW

Stayed 2 nights in Sep 2022
Response from WAH on Sep 26, 2022
thank you.

4/10 Poor

Philip

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel looked in dire need of refurbishment. Bathroom was awful. The area it was located in seemed very dodgy. Would not recommend staying here at all unfortunately although the man at the front desk did let me check-in early which was nice of him.
Stayed 1 night in Aug 2022

8/10 Good

Natan de

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really nice. The way we had been in Brussels was very warm and the only thing we had was a ventilator (and I wasn’t enough). No frigobar as well to keep one water cold
Stayed 2 nights in Jul 2022
Response from WAH on Sep 14, 2022
THANK YOU.

10/10 Excellent

Robert, WOODFORD GREEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a sightseeing trip in Brussels, so we were looking for an affordable hotel close to Brussels Midi station and walking distance to the city centre. The hotel ticked all the boxes. After booking, I became apprehensive after reading some of the reviews, which mentioned noisy area, unsafe, with dodgy people around. First the noise: it is true that the road in front of the hotel is a building site. But we were out all day so the daytime noise did not bother us at all. At night, our room was dead quiet and we slept soundly in the king-size bed after a day of sightseeing. As for dodgy characters, it is true the area appears to be in an immigrant quarter, but at no time did we feel unsafe. We were out and about until midnight on some days. Just because people around you are from immigrant background does not make them dangerous!!! We loved the breakfast with its delicious pastries and egg served differently on each of the three days we were there. Recommend taking the breakfast option if you can - well worth the €7 extra. Other useful facilities are a reasonably priced vending machine and a water cooler (free) that also provides hot water. All in all, a good hotel that is affordable, conveniently located, with great breakfast and is recommended if you are looking for a place to rest your weary feet and have a good night's sleep after visiting the city. Of course, if you are willing to pay more you will get plenty of better hotels, but this one provides the best value.
Stayed 3 nights in Jun 2022

8/10 Good

Vincent George

Business traveller
Liked: Cleanliness, staff & service, room comfort
Basic but functional
The location was what i needed. I travelled to Charleroi airport, which has a shuttle service to Midi , only a couple of minutes from the hotel. Furthermore it is only some 15 mins walk from Gran Place. The rooms are basic but clean. I had a problem with the charge on the card to open my room and i had to keep on telling reception to open for me with the master key. Saint Gilles is a nice neighbourhood with lots of good and cheap eateries, coffee shops and tea rooms.
Stayed 2 nights in Jun 2022
Response from WAH on Jun 10, 2022
THANK YOU.

8/10 Good

SHIHO

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2022
Response from WAH on Jun 10, 2022
THANK YOU

4/10 Poor

Anne

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2022

4/10 Poor

Akbar

Travelled with family
Disliked: Cleanliness, amenities
Completely different from the picture they have shared on the website. It was a scam. please delete this image. There were no windows in the room, no way for air to circulate. Very noisy. Not recommended at all.
Stayed 1 night in Apr 2022

8/10 Good

A C

Liked: Cleanliness, staff & service, room comfort
Good location near to Midi/Zuid and a metro station. perfectly adequate facilities in a street which in April 2022 is undergoing massive building works, but not the hotel's fault. Served the purpose of a one night stopover.
Stayed 1 night in Apr 2022
Response from WAH on Jun 10, 2022
THANK YOU

2/10 Terrible

edwing

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very dirty, unfriendly staff. Deceiving marketing. Stay away from this hotel.
Stayed 1 night in Feb 2022

2/10 Terrible

Jamil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price at all
I booked a double bedroom (two people) but only got one towel only, for both of us. The room didn't even have a blanket, which I've never ever exposed before at some other places. No shampoo was given or inside bathroom either. Last but not least the area was not that good. Dirty and uncomfortable to walk in at night. And after all I paid over 50 euros a night. Like seriously, i went to a hostel, which is more than half the price of that room and the hostel still gave shampoo and soap to each person. I DO NOT RECOMMEND IT
Stayed 3 nights in Aug 2021

2/10 Terrible

Vladimir

Hotel ask me to pay €4.5 for some city tax.
Stayed 1 night in Jul 2021

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020

8/10 Good

Silvia

Liked: Room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Beware!

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a fraud! It’s nothing like the pictures! It’s in a bad neighborhood and it also has bed bugs and it stinks!! I will not recommend this hotel to anyone!! Beware everyone!!!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Price is reasonable. A bit difficult to reach. xxxxxxxxxxxxxxxxxxxxxx
Stayed 4 nights in Jan 2020

8/10 Good

Daniela, Madrid

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location. Next to the train station. Needs an upgrade
Stayed 3 nights in Jan 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The room was very spacious and clean. The only issue I had was that the room did have a slighly unpleasant smell, but I notified the person at the reception area after checking out. The location is perfect, as it is close to Gare du Midi, and a short walking distance to central Brussels. Great hotel. Great staff. Would definitely go there again.
Stayed 1 night in Jan 2020

8/10 Good

Brodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room
Basic comfortable room, it’s a room for resting your head not to spend the day in. Very clean. Bed was comfy to sleep on. Easy short 5 minute walk from Bruxelles-Midi train station. Would recommend
Stayed 2 nights in Dec 2019
Response from WAH on Jan 4, 2020
THANK YOU.

4/10 Poor

Jacques

Business traveller
Disliked: Property conditions & facilities
Disappointing, pictures better than reality
Hotel is conveniently located near the Bruxelles Midi train station. However, pictures are much better than the reality. Maybe I was unlucky, but I would not choose to stay there again, for that kind of price, you can get a much better hotel in Brussels...
Stayed 1 night in Dec 2019
Response from WAH on Jan 8, 2020
We are sorry to see that you are unhappy. We are doing our best to resolve the problem you encountered. Thank you for sharing this with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from WAH on Dec 2, 2019
MERCI

2/10 Terrible

Abid

Stayed 1 night in Nov 2019

8/10 Good

samir

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from WAH on Jan 8, 2020
MERCI.

6/10 Okay

William

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2019
Response from WAH on Jan 8, 2020
THANK YOU

2/10 Terrible

Sjgd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Average hotel. Not money's worth
It was average experience and did not meet our expectation.
Stayed 2 nights in Sep 2019