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Reviews of Hôtel Aqua by HappyCulture

3.5 out of 5
Hôtel Aqua by HappyCulture
Rue de Stassart 43, Avenue de la Toison d'or / Avenue Louise, Brussels

Reviews

8.6

Excellent

Rating 10 - Excellent. 442 out of 985 reviews" "
Rating 8 - Good. 426 out of 985 reviews" "
Rating 6 - Okay. 88 out of 985 reviews" "
Rating 4 - Poor. 22 out of 985 reviews" "
Rating 2 - Terrible. 7 out of 985 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

LAP HEI

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location. Staff attitude is ok but not very helpful. Property facilities condition very questionable. The safety deposit box and telephone in our room were broken, reported to staff but still not fixed in our 3 days of stay.
Stayed 2 nights in Apr 2024
Response from Antoine D. on May 9, 2024
Dear guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the issues with our staff and facilities during your stay. Rest assured, we take your comments seriously and will address them promptly to ensure a more seamless experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with everything you need. Staff very friendly and helpful, especially reception. Only negative is location, not the best part of town.
Stayed 4 nights in Apr 2024
Response from Antoine D. on May 9, 2024
Thank you for your kind words about our room amenities and the friendliness of our staff, particularly our reception team. We're delighted to hear that you had a pleasant experience with us. If there's anything specific we can do to improve your stay or address any concerns you may have, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Ella

Travelled with group
Liked: Cleanliness, staff & service
Very nice staff
Response from Vincent L. on Apr 24, 2024
Dear Ella, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff very nice. Our team strives to provide the warmest hospitality and most efficient service to all our guests, and knowing that we have achieved this makes us incredibly proud.We will certainly pass along your kind words to our team. It serves as a wonderful encouragement to continue our efforts in making every guest's stay memorable.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and friendly. The hotel is close to everything and convenient. I would recommend and stay here again
Stayed 3 nights in Mar 2024
Response from Antoine D. on Mar 20, 2024
Hello,We're glad you enjoyed your stay and appreciated our friendly staff and convenient location. Thanks for recommending us, and we look forward to welcoming you back!

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness, staff & service
Kind reception, pretty good location, breakfast wasn't too bad. The room we got was in the basement with a tiny window and a huge pillar in the middle. TV was on adjacent wall rather than opposite to bed which was very diffcult to watch in the evening, addtionally no streaming services available. Booked a room with queen size bed, good two twin put together with two separate mattresses and a small topper which made it very uncomfortable in the middle. I get that 'every room is different' but I payed the same price so would expect same level of comfort and amenities
Stayed 2 nights in Feb 2024
Response from Antoine D. on Feb 21, 2024
Hello! Thank you for your review. We are glad to hear that you appreciated our kind reception and pretty good location. We apologize for any inconvenience caused by the room allocation and layout. We will take note of your feedback regarding the TV placement and lack of streaming services. We strive to ensure all our guests have a comfortable stay and will work on improving our services.

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is a 5-minute walk from a major posh shopping street, the immediate surrounding area is a little creepy after dark (dirty, dark, graffiti- and trash-covered). However, the hotel itself is bright and safe and clean. I didn’t interact much with staff but although a few were brusque, most of them (especially those late at night) were courteous and helpful. The breakfast was lovely and generous. The room I was in was compact but well appointed and perfect for my needs since I don’t expect or want frills. I ask for a comfortable bed with clean bedding, functioning and clean plumbing, and a sense of security. I got that. Once I got used to the street, I was very happy with my choice and will likely return the next time I am in the city.
Stayed 4 nights in Jan 2024
Response from Antoine D. on Feb 4, 2024
Hello, thank you for your review. We're glad to hear that you found our hotel bright, safe, and clean. We apologize for any inconvenience you may have experienced in the immediate surrounding area. We appreciate your kind words about our courteous and helpful staff. It's great to know that you enjoyed our lovely and generous breakfast. We're pleased that your compact room was well appointed and met your needs. We look forward to welcoming you back on your next visit to the city.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Antoine D. on Jan 12, 2024
Dear Guest,Thank you for your note, it makes us very happy to know that you enjoyed your stay!We look forward to seeing you again.Antoine D. - Aqua team

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Antoine D. on Jan 12, 2024
Dear Guest,We are delighted that you have given us such a good rating! The whole team joins me in thanking you and hope that you will come back soon to stay at the Aqua hotel!Antoine D. - Aqua team

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great parking options and staff was nice.
Stayed 1 night in Dec 2023
Response from Vincent L on Jan 4, 2024
Hello, thank you for your positive review. We are glad to hear that you enjoyed our great parking options and that our staff was nice. We strive to provide excellent service to our guests. We hope to welcome you back again soon.

6/10 Okay

Mojan

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly but everything else about this hotel is average. Breakfast was decent.
Stayed 1 night in Dec 2023
Response from Antoine D. on Feb 4, 2024
Hello, thank you for your review. We are glad to hear that our staff was friendly. We apologize if the rest of your stay did not meet your expectations. We appreciate your feedback and will take it into consideration to improve our services. We hope you give us another chance in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels Christmas markets
City break in Brussels Had a great time and the hotel was very central
Stayed 2 nights in Dec 2023
Response from Antoine D. on Jan 4, 2024
Bonjour, merci pour votre commentaire positif ! Nous sommes heureux d'apprendre que vous avez passé un bon moment lors de votre séjour à Bruxelles. Nous nous efforçons d'offrir à nos clients un emplacement central et pratique.Antoine D.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
Heating was dimmed down to 19 degrees which felt a bit cold, but overall good value for the money. Recommended.
Stayed 1 night in Dec 2023
Response from Antoine D. on Dec 20, 2023
Hello, thank you for your review. We apologize for any inconvenience caused by the heating, do not hesitate to tell our staff directly, they will help you to increase the temperature of your room. We appreciate your feedback and will take it into consideration. We're glad to hear that you found our hotel to be good value for money. We hope to welcome you back in the future!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Antoine D. on Dec 20, 2023
Hello, Do not hesitate to leave us a comment with your rating so that we can understand and rectify this.Wishing you all the best for the future

10/10 Excellent

KEMAL

Stayed 1 night in Nov 2023
Response from Antoine D. on Dec 16, 2023
Bonjour,Nous vous remercions pour cette excellente note que vous nous avez laissé.Nous esperons vous revoir a l'Aqua hotel prochainement!A bientotAntoine D.

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel very modern. Staff very very helpful with directions to sites of brussels. Hotel rooms are spotless clean lovely comfortable bed. Breakfast very good. Would definitely stay again or recommend to family and friends to stsy
Stayed 3 nights in Dec 2023
Response from Antoine D. on Dec 16, 2023
Hello,We are extremely pleased with your feedback and we strive to guarantee an ever higher level of service and comfort for our customers.We sincerely hope to see you again.See you soon!

6/10 Okay

Michel

Liked: Staff & service
Just OK
Stayed 1 night in Nov 2023
Response from Jean-Pierre dlR on Nov 7, 2023
Good evening, Thanks for your comments. Kind regards,

8/10 Good

Tanya

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jean-Pierre dlR on Nov 5, 2023
Bonjour Tanya, Merci pour votre appreciation sur l'hotel. Bien à vous,

10/10 Excellent

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really nice hotel, everything was perfect within the room. We only stayed one night,the street that it's on feels a little dark, but otherwise i can't fault anything about the actual hotel
Stayed 1 night in Oct 2023
Response from Jean-Pierre dlR on Nov 4, 2023
Good afternoon, Thank you for your appreciation and for sharing your experience at the hotel. We look forward to seeing you again with us. Yours sincerely,

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Bien aimé
Hotel parfait bien situé chambre petite mais propre petit déjeuner parfait pour le prix mais pas de nespresso dans la chambre seulement machine à café dans le lobby qui par contre est gratuit
Stayed 2 nights in Oct 2023
Response from Jean-Pierre dlR on Nov 4, 2023
Bonjour, Merci pour votre experience partage sur l'hotel,Nous avons effectivement une machine a café et eau au disposition pour nos clientes. Bien à vous,

10/10 Excellent

Mario

Stayed 2 nights in Oct 2023
Response from Jean-Pierre dlR on Nov 20, 2023
Good morning, Many thank for your comments. Kind regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, very clean and great staff!
Stayed 3 nights in Oct 2023
Response from Jean-Pierre dlR on Oct 31, 2023
Good afternoon, Thank for your appreciation on our hotel. We hope to welcome you back. Kind regards,

4/10 Poor

Alice

Travelled with partner
Disliked: Amenities, property conditions & facilities
Extremely plain room. Not worth the price paid.
Stayed 3 nights in Oct 2023
Response from Jean-Pierre dlR on Oct 15, 2023
Good morning, thank for you message.

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location, a short walk into the centre of Brussels, and with a metro stop nearby. Very good breakfast, friendly staff.
Stayed 2 nights in Oct 2023
Response from Jean-Pierre dlR on Oct 15, 2023
Good mroning, thank for your comments. With regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Really good room, in a convenient location close to shops and metro stop. Staff were really helpful.
Stayed 2 nights in Oct 2023
Response from Jean-Pierre dlR on Oct 12, 2023
Good afternoon, Many thanks for your appreciation on our hotel and hope to welcome you back. With regards,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice boutique property with a friendly staff and a great breakfast. The only negative is that it’s a long uphill walk from the train station and a little hard to find.
Stayed 8 nights in Sep 2023
Response from Jean-Pierre dlR on Oct 12, 2023
Good afternoon, Thanks to share your appreciation on our hotel. There is a metro station Porte de Namur at 5 minutes walk to the hotel. Best regards,

8/10 Good

Chung Him

Liked: Cleanliness, staff & service, property conditions & facilities
unstable wifi
Stayed 5 nights in Oct 2023
Response from Jean-Pierre dlR on Oct 11, 2023
Good morning, thanks for you comment, concerning the wifi the operator with work with they are working to upgrade their network for the 5G. With regards,

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was tucked in an alley. The room was great and the shower was WONDERFUL! The outside of the hotel was a bit run down but nothing that affects the stay itself. The staff were wonderful.
Stayed 2 nights in Oct 2023
Response from Vincent L on Oct 4, 2023
Dear host,On behalf of the whole team at Hôtel Aqua, we would like to thank you for your kind words.We are at our customers' disposal to ensure that their stay is pleasant and enjoyable.Modern decoration and warm comfort are actually at the rendezvous in our establishment.We hope to see you again soon in our hotel and offer you an experience in keeping with your expectations.

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room at Hotel Aqua. Personnel is just amazingly nice and helpful. The room was large and updated. Bathroom was clean with big shower. Everything about the Hotel is tip top. The only downside is the neighbourhood which is somewhat shady. Otherwise, the hotel is close to an interior parking and a variety of shops
Stayed 2 nights in Sep 2023
Response from Jean-Pierre dlR on Sep 27, 2023
Good morning, many thank you share your experience in out hotel. Concerning the neighbourhood City of Brussels start to work around to upgrade Porte de Namur

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street entrance is terrifying and we were sure we were going the wrong way until we arrived. The hotel itself is nice, clean, bright, and modern. The staff were excellent and breakfast far exceeded our expectations. Highly recommend for the price and the location, you just have to get in the door from the horror show of an alleyway.
Stayed 2 nights in Sep 2023
Response from Jean-Pierre dlR on Sep 26, 2023
Good afternoon, Thank you for your appreciation of the hotel and our service. Unfortunately the street is independent of us, but the city of Brussels is doing work to improve the corner of La Porte de Namur.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, good value.
Response from Vincent L on Sep 20, 2023
Hello,We would like to thank you for the very positive feedback following your stay in our hotel.I am delighted to read your review and thank you for it.We hope to become your hotel of choice in Brussels!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
nice-friendly, but….
Everyone very helpful and friendly, good breakfast buffet, BUT rooms a VERY small and neighborhood does not looks clean.
Stayed 3 nights in Sep 2023
Response from Vincent L on Sep 20, 2023
Hi,Thank you for taking the time to share your appreciation of our hotel.It is with great regret that we read your comment. Your complaint has been taken into consideration.Proud of our breakfast, thank you for your kind words.We are delighted to read how much you have appreciated the warm welcome from our teams.Hoping to have the chance to welcome you during your next stay in IxellesVincent L

2/10 Terrible

Ivan

Stayed 1 night in Sep 2023
Response from Vincent L on Sep 20, 2023
Dear guest,We would like to thank you for taking the time to share your experience.We're sorry that your stay did not live up to its promise.Renovation works are planned in the near future to make the rooms even more welcoming, as you might wish.Actions will be taken to improve your experience during your next stay.Our entire team will always be pleased to welcome you on your next visit to Brussels.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels City Break
Stayed 2 nights in Sep 2023
Response from Jean-Pierre dlR on Sep 15, 2023
Good afternoon Sir, Many thank for your comments, With kind regards.

8/10 Good

Jukwan

Stayed 2 nights in Sep 2023
Response from Vincent L on Sep 11, 2023
Dear host,On behalf of the whole team at Hôtel Aqua, we would like to thank you for your kind words.We are at our customers' disposal to ensure that their stay is pleasant and enjoyable.Modern decoration and warm comfort are actually at the rendezvous in our establishment.We hope to see you again soon in our hotel and offer you an experience in keeping with your expectations.

2/10 Terrible

Nevena

Stayed 2 nights in Aug 2023
Response from Jean-Pierre dlR on Sep 8, 2023
Madame, thank for your note. Kind regards,

10/10 Excellent

Jaime

Stayed 1 night in Sep 2023
Response from Jean-Pierre dlR on Sep 25, 2023
Bonjour, Merci pour votre commentaire. Bien à vous,

8/10 Good

Nykia

Travelled with family
Liked: Staff & service
Excellent service by friendly and efficient staff. The hotel is basic and outdated in some places. The room was a good size with basic amenities including a safe, hairdryer, kettle and small fridge. The area is very close to the metro and shopping area approximately 5-10 minutes walking. The road to location of the hotel itself is not very pleasant as it is the back of the shops. The hotel is approximately 25 minute walk to the centre and many key landmarks.
Stayed 1 night in Aug 2023
Response from Jean-Pierre dlR on Sep 7, 2023
Dear Nykia,Many thank for you comments and for our Teams we work to please our guests. We will have some renovation in our hotel soon, to be update in chill atmosphere. Sure we're well located for the street Brussels already start to also ungrade the location.

6/10 Okay

TSANG KA

Travelled with family
Liked: Staff & service
so far so good
so so on condition but good in location as in the centre of the city. air con is not working well. the nearby is fairly good and if you are travelling with car, it is recommended to park in the in-door car park next to hotel. It costs EUR 12 for 24 hours.
Stayed 1 night in Aug 2023
Response from Jean-Pierre dlR on Sep 7, 2023
Good morining, We thank you for your comment, we are really sorry for the inconvenience regarding aircon. Yes for parking at 12 euros per day is the Interparking Toison d'OR. We looking forward to seeing you again in our hotel. With kind regards

8/10 Good

Javier

Response from Jean-Pierre dlR on Sep 8, 2023
Dear Mr. Javier, Many thank for your note. With kind regards,

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great attentive & helpful. Clean room, bed & bathroom. Very easy access to transportation to city central area & station.. though the area around hotel is not looking safe but still exceed my expectations of hotel. Will definitely recommend & if I come back to Brussels still my hotel of choice.
Stayed 3 nights in Aug 2023
Response from Jean-Pierre dlR on Sep 7, 2023
Good morning Joan, Many thank for your comment, all our teams work for the well-being for our customers and we remain at your disposal. It will be a pleasure to welcome you back in our hotel

10/10 Excellent

Anhelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Vincent L on Aug 22, 2023
Good Morning, We would like to thank you for the very positive feedback following your stay in our hotel.Hoping to have the chance to welcome you during your next stay in Brussels

4/10 Poor

Kevin

Stayed 1 night in Aug 2023
Response from Jean-Pierre dlR on Sep 9, 2023
Bonjour Monsieur, Merci pour votre note. Bien à vous,

8/10 Good

Tenby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Vincent L. on Aug 2, 2023
Dear guest,We are grateful to you for taking the time to tell us about your experience in our hotel.We are very attentive to our customers' satisfaction.We hope that you will be tempted to stay at Hôtel Aqua again.Vincent L

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, parking was not to easy, you have to go around to park the car. Staff was awesome, very kind and helpful. Room comfortable and clean. Just in front of the hotel you can rent an electric scooter, which is a great way to move in Brussels.
Stayed 1 night in Jul 2023
Response from Vincent L on Aug 2, 2023
Dear guest,Thank you ! We are grateful to you for taking the time to tell us about your experience in our hotel.We are very attentive to our customers' satisfaction.We hope to see you soon in Brussels !

10/10 Excellent

Jed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to stay at if you want to be within walking distance of city life. Fantastic staff, parking was as simple as it gets for a city centre and the room exceeded expectations … I highly recommend this hotel
Response from Vincent L on Aug 2, 2023
Dear GuestThank you for taking the time to share your appreciation of our hotel.We hope to become your hotel of choice in Brussels

10/10 Excellent

Mahendira

Stayed 4 nights in Jul 2023
Response from Vincent L on Aug 2, 2023
Dear host,Thank you We are at our customers' disposal to ensure that their stay is pleasant and enjoyable.We hope to see you again soon in our hotel and offer you an experience in keeping with your expectations.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself and the staff were really nice. 12 euros per person is a bit much for breakfast.
Stayed 3 nights in Jul 2023
Response from Vincent L on Aug 2, 2023
Dear host,On behalf of the whole team at Hôtel Aqua, we would like to thank you for your kind words.We are at our customers' disposal to ensure that their stay is pleasant and enjoyable.We hope to see you again soon in our hotel and offer you an experience in keeping with your expectations.

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Close to the Metro Station and within walking distance of all the major tourist attractions. The hotel was perfect for a short stay
Stayed 3 nights in Jul 2023
Response from Vincent L on Aug 2, 2023
Dear host,On behalf of the whole team at Hôtel Aqua, we would like to thank you for your kind words.We are at our customers' disposal to ensure that their stay is pleasant and enjoyable.Modern decoration and warm comfort are actually at the rendezvous in our establishment.We hope to see you again soon in our hotel and offer you an experience in keeping with your expectations.

10/10 Excellent

Dmytro

Stayed 1 night in Jul 2023
Response from Vincent L on Aug 11, 2023
Hello,Thank you for these complimentary comments.We are delighted to hear of your enthusiasm following your stay with us!See you soon in Brussels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Vincent L on Aug 2, 2023
Dear GuestThank you for taking the time to share your appreciation of our hotel.We hope to become your hotel of choice in Brussels