Outdoor pool, sun loungers

Reviews of Best Western Plus St. Simons

2.5 out of 5
Best Western Plus St. Simons
301 Main Street, St. Simons Island, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1003 reviews" "
Rating 8 - Good. 283 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Deb

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, GORGEOUS patio/pool area. Very good breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful pool area. Great, Great service.
Stayed 3 nights in Apr 2024

10/10 Excellent

Denise A. Rogers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming and accommodating.
Stayed 2 nights in Apr 2024

6/10 Okay

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked brand new, Perfectly clean. All the amenities. Center of Island
Stayed 1 night in Apr 2024

10/10 Excellent

Madelaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing not to like. Ormand, the manager, sets a tremendous example to his staff and they are all clearly very happy in their work. Nothing was too much trouble for anyone. Stunning location, everything one could want.
Stayed 2 nights in Apr 2024

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but there was sand in the bed
Stayed 1 night in Apr 2024

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property, on another occasion, and I seem to remember liking the room more than I did this time. I needed to use my computer and there was no desk in the room. There was a table but it did not have an appropriate chair that I could use.. The room overall felt a tiny bit shabby. A very loud fan and a few small irritants. I should note that it looked as thought they might be doing renos. There were large containers outside on the side of the hotel that our rooms were on. The hotel is very well situated in a lovely small enclave. Easy access to everywhere on the island. The woman who checked us in was lovely.
Stayed 1 night in Apr 2024

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and relaxing. Staff brought towels around to those at the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property in a great area!
Stayed 1 night in Apr 2024

10/10 Excellent

HALEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to stay at this property when I was a kid, so I was pleasantly surprised to see the upgrades to the rooms & the grounds are kept so beautifully. The breakfast is top notch!
Stayed 2 nights in Apr 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff that was more than accommodating. Very conveniently located to the town.
Stayed 4 nights in Apr 2024

10/10 Excellent

theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience
Stayed 2 nights in Mar 2024

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travel quite a bit and use Expedia and its ratings to find the best deal for properties that review well. The Best Western did not disappoint. Easy location, Was clean, quiet, and the staff was a 10. Lunch facility was spotless, and the women running it had a world class personality. Fantastic. Even the manager who walked thru every AM was engaging and very nice. Great place made even better by fantastic staff.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Keith,Thank you for your wonderful 5-star review! We're thrilled to hear that your experience at our Best Western exceeded your expectations. It's fantastic to know that you found our location convenient, our facilities clean and quiet, and our staff top-notch. We'll be sure to pass along your compliments to the team, including the lunch facility staff and the engaging manager. Your kind words mean a lot to us, and we're grateful for your support. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

8/10 Good

sandra

Travelled with family
Very easy and convenient, pleasant staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Sandra,Thank you for your positive feedback. We're glad to hear that you found your stay easy and convenient, and we appreciate your kind words about our staff. We're committed to providing excellent service, and we hope to welcome you back for another pleasant experience in the future.Sincerely, Hotel Manager

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I would have loved to be able to use the pool and jacuzie. Thats why i book here, but when i checked in they told us it wast working. Very disapointed.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Mary,We sincerely apologize for the disappointment caused by the unexpected closure of our pool and jacuzzi during your stay. We take real pride in providing the best experience in the area and regret any ways in which we let you down. We hope you will give us another chance to satisfy you the next time you're in the area and make sure that better experience. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Moe Thandar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Undergoing some renovation, so a bit of construction going on. Our room had been done. Very nice. Comfy beds. Breakfast buffet better than many. Coffee was very good. Pool area very nice , but closed due to renovation.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for your stay. We're glad to hear that you enjoyed your stay with us and that you found your renovated room to be very nice and comfortable. We're also pleased that you enjoyed our breakfast buffet and found the coffee to be very good. We apologize for any inconvenience caused by the ongoing renovation and the closure of the pool area. Your satisfaction is important to us, and we appreciate your understanding during this time. We hope to welcome you back again in the future for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The toilet did not flush well. Couple of dead bugs found on floor. Comfy bed. Lost tv service during rain but it came back so no worries with tv
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Sandra,Thank you for taking the time to share your thoughts. We appreciate your positive comments about the comfortable bed and the resolution of the TV service issue. However, we sincerely apologize for the inconvenience caused by the toilet and the presence of bugs. Your feedback is valuable, and we will address these concerns promptly to enhance the overall guest experience. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Tabitha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place and the staff were so kind. Thank you!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Tabitha,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our place and that our staff made a positive impression. Your kind words mean a lot to us, and we appreciate your appreciation. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities
Old hotel but kept clean for the most part
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guillermo,Thank you for sharing your feedback. We appreciate your acknowledgment of our efforts to maintain cleanliness in our older hotel. Your satisfaction is important to us, and we'll continue to strive for excellence in providing a clean and comfortable environment for our guests. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

6/10 Okay

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under remodel. Closed pool and patio. We were not told about remodel construction when reserving. We would like a partial refund as we were not able to use amenities.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Kim,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

8/10 Good

Nathan

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Nathan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Moni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet hotel.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Moni,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our nice and quiet hotel. Providing a peaceful environment for our guests is important to us, and we're glad to know we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

4/10 Poor

Linda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare at Best Western Plus
First of all, trying to find the room was difficult. It was not easily accessible with inadequate luggage trolley. Not "senior" friendly at all. Once I entered the room, there was a used paint brush in the room; someone had been on the bed and had used the bathroom. I was offered another room (suite) which was not much better. The room phone was not working (no dial tone) and there was no internet (wi-fi) service available. However, I must say that the front desk employees were friendly.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Linda,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

10/10 Excellent

Ozzie

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here and we’ll definitely come back. The staff was friendly and the room was clean very comfortable bed.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Ozzie,Thank you for your stay. We're delighted to hear that you enjoyed your stay and that you found the staff friendly, and the room clean with a very comfortable bed. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

4/10 Poor

Deanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a terrible smell, excessive stains all over the carpet, hair in the drain, mold and water stains on the ceiling. We will not stay here again
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Deanna,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

4/10 Poor

Jeff

Disliked: Staff & service, property conditions & facilities
Hotel allowed an extremely noisy party to go on through the night. When we contacted front desk about the hotel's policy about "quiet hours", person on duty had never heard the term and said there was nothing they could do about it. We chose this hotel thinking that being it was on the island it would have been quieter than staying on the interstate. Next time will stay on the interstate at half the cost.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Jeff,Thank you for your understanding. We apologize for the disturbance you experienced during your stay and the lack of resolution when you contacted the front desk. Your feedback is important, and we'll address this issue with our team to prevent similar incidents in the future. We understand the impact on your stay, and we appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The heat stopped working in the room we were originally given. We called and they gave us another room. Only downside was people running the hallway.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Robyn,Thank you for your kind feedback. We appreciate your understanding and cooperation when the heat in your original room wasn't working. It's good to know that the issue was promptly addressed by providing you with another room. We apologize for the disturbance caused by people running in the hallway. Your feedback is valuable, and we will address this matter to ensure a more peaceful stay for our guests. We hope to have the opportunity to welcome you back for a more comfortable experience in the future. Sincerely, Hotel Manager

6/10 Okay

LORI

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear LORI,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Poor

cally

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible rooms
In the past the stays were fine and I'm not a complainer, but this trip the room was horrible. There were stains all over the floor which looked like vomit or spilled food. I was afraid to walk on the floor without shoes one. The room was so humid that our bedding was damp. The shower had no water pressure. I had more water pressure from a kitchen sink. Thebwater wpuld trickle out. The hot water would come on and then go to cold, then changed it's mind and be hot again. The woman employee at breakfast that help get food together was so nice. She was the only good thing about the stay.
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear cally,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel staff. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Wanda,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 31, 2023
Dear Guest,We sincerely apologize for the disappointment you experienced during your stay, as reflected in your rating on Hotels.com. Your feedback is important to us, and we would like to understand more about the specific issues you encountered to address them effectively. If you could kindly share additional details about your concerns, it would greatly assist us in improving our services. We value your input and hope to have the opportunity to regain your trust on any future visits.Sincerely, Hotel Manager

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Patrick,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

kathy

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Kathy,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

8/10 Good

kevin

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Hello Kevin,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the four stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

lucille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Lucille,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Dalton

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Dalton,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear David,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
I loved my stay. The room was clean and smelled awesome.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Dianne,Thank you very much for your stay. We're thrilled you had a great stay and enjoyed the cleanliness and pleasant aroma of your room. Your comfort is our priority, and we're delighted to have provided you with a positive experience. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Evony

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 24, 2023
Dear Evony,Thank you so much for your 4 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Charles, Jacksonville Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 22, 2023
Dear Charles,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 21, 2023
Dear Guest,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Daniel,Thank you so much for your kind words. It's wonderful that you found our location peaceful! We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for an overnite
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Linda,Thank you for your stay. We're thrilled to hear that you found our hotel to be a great spot for an overnight stay! We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

Jayne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable at a good price.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Jayne,Thank you for your positive feedback! We're glad to hear that you found our hotel clean and comfortable at a good price. We appreciate your support and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Anthony,Thank you so much for your kind words. We are so pleased that you found us a nice place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service was excellent, our room was clean and comfy. Hot tub was very nice and area was quiet.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Nicole,Thank you for your positive feedback. We're thrilled to hear that you found our customer service excellent, your room clean and comfy, and that you enjoyed the amenities such as the hot tub. It's wonderful to know that the area was quiet, contributing to a relaxing stay. We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Robert,Thank you for your stay. We're thrilled to hear that you were very pleased with your experience! We value your feedback and look forward to the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Beautiful pool.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 9, 2023
Dear Faye,Thank you for your great feedback. We're delighted to hear that your experience was perfect and that you enjoyed the beautiful pool! Providing a relaxing and enjoyable atmosphere is important to us, and it's great to know that you had a wonderful time. We look forward to your next stay!Sincerely, Hotel Manager