Lobby

Reviews of Econo Lodge Darien

2 out of 5
Econo Lodge Darien
13028 GA Highway 251, Darien, GA

Reviews

7.0

Good

Rating 10 - Excellent. 118 out of 567 reviews" "
Rating 8 - Good. 205 out of 567 reviews" "
Rating 6 - Okay. 116 out of 567 reviews" "
Rating 4 - Poor. 72 out of 567 reviews" "
Rating 2 - Terrible. 56 out of 567 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Cande

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
In the middle of a remodel not mentioned when booking, no coffee makers in the room, no ice machines work, orange juice machine not working, NO water pressure in the shower. Expect to take a way longet than average shower. It is a 1 star budget motel.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cande, We value your feedback and apologize for any inconvenience during your stay. We strive to make all renovations known in advance and regret any oversight. Your comments regarding the amenities and services you encountered have been noted for further review. Thank you for sharing your experience with us.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful Room very clean Many projects at hotel to up grade hotel not finished Ice machine broke and orange juice at breakfast broke Over all hotel a very good bargain I do believe the projects will be completed soon
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello William,We appreciate your feedback regarding our helpful staff and clean rooms. We are constantly working on improvements but regret any inconvenience caused by ongoing projects and maintenance issues. Your understanding is valued and we hope to provide an even better experience on your next visit.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Under renovation. Not fully operational and it was not stated ahead of time.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Ken,We apologize for any inconvenience caused by the ongoing renovation. Guests' feedback is valuable to us for future enhancements. For any further concerns, you may reach out to our management directly for assistance.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Liked the price.
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello David,We're delighted to hear that you found our pricing favorable. Your feedback is appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Suzie

Travelled with partner
Everything was ok. Finishing touches lacked attention on repairs. Limited breakfast, most everything gone (coffee, milk, the basics), waited at check in to find someone. Had to call hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Suzie, We appreciate your feedback and apologize for any inconveniences you experienced. Our team is continuously working to enhance our services. For any future concerns, please don't hesitate to reach out to our management team directly.

8/10 Good

Maryellen, New York

Travelled with family and small children
Simply and good
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Maryellen,We're pleased to hear you found your stay enjoyable overall. Your feedback is appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very good place to stay. We were very pleased and will return. A bit old but very clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Douglas, Thank you for your positive feedback and for choosing our hotel. We are delighted to hear that you had a pleasant stay and that you plan on returning. Our team takes great pride in maintaining a clean and comfortable environment for our guests. We appreciate your understanding of any age-related aspects of our property. We look forward to welcoming you back in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay!
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Hello Rebecca,We are thrilled to hear that you had such a wonderful stay with us! It means a lot to our team that you rated us a perfect 10. If you have any further comments or suggestions, please don't hesitate to reach out. We hope to welcome you back soon for another exceptional experience!

6/10 Okay

Sandra, Chatsworth

Travelled with partner
Liked: Cleanliness, staff & service
It was in a great location for us and the staff were very pleasant.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Sandra, Thank you for your kind words about our convenient location and friendly staff! We strive to ensure our guests have a pleasant stay. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Dianne

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Dianne,Thank you for choosing to stay with us. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. If you have any specific concerns or issues you would like to discuss, please reach out to us directly so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

4/10 Poor

Viswanathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ok for just an overnight stay
It’s a value for money hotel. Staffs are kind. Room has some bad smell. Literally nothing in the breakfast. Even breads were kept inside the kitchen and had to grab it
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Viswanathan,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our staff and the value we offer. We apologize for any inconvenience you experienced with the room smell and breakfast offerings. We truly value your input and will use it to further improve our services.

8/10 Good

Ronald

Stayed 3 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello Ronald, Thank you for choosing our hotel for your stay! We appreciate your rating and hope that you had a wonderful experience with us. Please feel free to reach out to us if you have any further feedback or if there is anything else we can assist you with. We look forward to welcoming you back in the future!

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer friendly service
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Lyndsay,Thank you for your feedback on our customer service. We strive to provide a pleasant experience for all our guests and we appreciate your kind words. If there is anything else we can assist you with, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

8/10 Good

George, WOODBRIDGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello George, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly so that we may further address them. Thank you for staying with us.

8/10 Good

YVON

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello YVON, Sorry to hear that your experience at our hotel was not completely satisfactory. We value your feedback and would appreciate it if you could reach out to us directly to share any specific concerns you may have had during your stay. We would love the opportunity to address them and ensure a better experience for our future guests.

10/10 Excellent

Barbara

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The property is under renovation which it does need. The room was clean, the bed was SUPER comfy, the hotel is right off I95 (which was perfect for us) and the price was right. I don't know why they charge a pet fee but ok..... We stayed across the street and there was no pet fee. We thought this was cheaper but turns out it was not. Would stay there again.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Barbara,Thank you for sharing your recent experience with us. We are glad to hear that you found our clean rooms and comfortable beds to your liking. Our ongoing renovations are aimed at enhancing our guests' experience. Regarding the pet fee, we have certain policies in place to ensure a comfortable stay for all guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Manager on Dec 24, 2023
Hello Joseph,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a pleasant experience with us. Please feel free to reach out to us if there is anything else we can assist you with.

8/10 Good

Angela B

Travelled with partner
Liked: Cleanliness, staff & service
The stay was okay for what we needed. The help was nice but building under renovation, or just closed off. Only a few cars there the whole time., but unable to get in before 3. Room not ready yet though they only had a few rooms to rent. Towels were changed next day but no trash emptied or bed made. All we needed was bed and shower and sheets were clean.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Angela B, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our staff provided helpful service. We apologize for any inconvenience caused by our ongoing renovations, which have limited access to certain areas. We are working hard to improve our facilities for future guests. We have taken note of your housekeeping concerns and will address them with our team. We strive to provide a comfortable stay for all our guests and hope to welcome you back in the future.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Roger,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Hallway carpets bad, room not good
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hi William,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the carpet and bed, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

2/10 Terrible

Gregree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Gregree,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Howard, Jupiter

Liked: Cleanliness, staff & service
Nice inexpensive hotel. No pool. Hotel is being renovated so it’s a little noisy outside of your room. But I would still recommend this hotel
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Howard,Guest satisfaction is our number one objective so we really appreciate the input regarding our room and your comments about our pool. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Jean,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this property!
We had stayed at this property once before. Both times we have been satisfied. The employees were very friendly and helpful. Room was spacious and clean.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Dear Guest,Thank you for taking the time to share. We appreciate your feedback regarding our room and also our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Kathleen

Liked: Staff & service
I would stay again, the people there were very helpful and courteous, a good hotel for the price.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Kathleen,Thank you for sharing your experience. We truly appreciate the insight regarding our price. Please do come see us again.

6/10 Okay

Sue

Travelled with partner
Liked: Staff & service
Basic motel with limited amenities but room was clean, quiet & comfortable. Staff pleasant & helpful. Good overnight rest stop.
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Sue, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We had a great stay. The room was clean. Staff was so nice and friendly.
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hi Colleen,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

6/10 Okay

Kathi, Moretown

Travelled with partner
Run down as expected, front desk guy was capable but I couldn’t stop looking at the filthy shirt he was wearing. Feral cats around outside, so sad. Room smelled but could have been worse. Dark and scary area really. Just passing thru so we took what was cheapest, we were not expecting much.
Stayed 1 night in Jul 2023
Response from Manager on Jul 13, 2023
Hello Kathi, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Desirae

Stayed 1 night in Jun 2023
Response from Manager on Jul 23, 2023
Hello Desirae,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 Terrible

Lawrence

Travelled with family
Disliked: Staff & service, property conditions & facilities
Close to the highway. That's the best i can say. Check in clerk was borderline rude and definitely not helpful. Supposed breakfast was a joke. Check out clerk did not say a word tous no matter how we tried. He did not even squeek out a good morni g
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Lawrence, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean & comfortable.
Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hi Sue,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

8/10 Good

Dian

Stayed 1 night in Jun 2023
Response from Manager on Jul 5, 2023
Hello Dian,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

April

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Booked through Expedia as pet friendly and the lady that checked us in was very friendly and welcoming. But the $15 pet fee should have been disclosed upfront. We chose this location based on the positive reviews of cleanliness and they didn't disappoint. The lobby, hallways were very clean with no foul odors of any kind. It is also a non smoking hotel which was great. The biggest disappointment was the exterior looked very dirty and definitely needs a major update
Stayed 1 night in Jun 2023
Response from Manager on Jun 14, 2023
Hello April, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet place to rest
Location was quiet. Beds very comfortable. Rooms were good size. Pets are welcome and have plenty of grass to use. There are no coffeemakers in the rooms but rooms have microwave and refrigerator. Continental breakfast is very minimal. Cereal, toast, oatmeal, grits, waffle maker, coffee and orange juice. no fresh fruits, yogurts, donuts and pastries. Good for overnight stay as not much else is in the area to do.
Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hi Darien,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences and some amenities that were not available. We hope to impress you during another visit with every level of service.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness
Good value. You get what you pay for. The price is hard to beat, if you're not looking for much more than bare bones. The room itself was perfectly decent, although it did smell of disinfectant. Breakfast was minimal but did include a waffle maker, which my son loved. If you're looking for an affordable place to crash without expecting too much in the way of decor, this place was a great value.
Stayed 1 night in May 2023
Response from Manager on Jun 1, 2023
Hi Patrick,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and find our hotel of great value. We appreciate your compliments and humbly request a return visit.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean good one night stay. Didn’t stay long enough for negativity
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Hi Stephen,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness
Good price, poor breakfast, no coffee in room or lobby
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hi Heidi,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

4/10 Poor

Kathleen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only pleasant thing was the woman at the desk when we arrived. Room was extremely dark with burnt out light bulbs. Manager was on vacation so she couldn’t get any
Stayed 1 night in Apr 2023
Response from Manager on Apr 28, 2023
Hello Kathleen,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No place to sit outside
Stayed 3 nights in Apr 2023
Response from Manager on Apr 22, 2023
Hi Sharon,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 Okay

Susan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Threadbare rugs in hallway. Clean enough to not get you sick. Charges for pets.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hello Susan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hello Jeremy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

YVON

Stayed 1 night in Apr 2023
Response from Manager on May 9, 2023
Hello YVON,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 14, 2023
Hello Jeremy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security of indoor corridors.
Stayed 1 night in Apr 2023
Response from Manager on Apr 14, 2023
Hi Paul,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 14, 2023
Hello Jeremy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, water pressure was great. Decent breakfast in morning
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hi Yvonne,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. By giving us feedback on what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you had a great time with us, and we look forward to serving you again.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 21, 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Meredith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very Basic Hotel
This hotel is showing it's age but you get what you pay for - it's quite inexpensive. The breakfast was cereal & toast, not much going on there either.
Stayed 1 night in Mar 2023
Response from Manager on Mar 7, 2023
Hello Meredith,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. Please do consider us again on your next visit to the area.

8/10 Good

Bill

Liked: Staff & service, property conditions & facilities, room comfort
Get in and look around
The area around this motel was a bit sketchy, and the interior halls need attention. However once in the room everything was great. Comfortable, clean, fresh, and my stickler .. good internet.
Stayed 1 night in Mar 2023
Response from Manager on Mar 7, 2023
Hello Bill,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our area as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
T
Not a very clean room and although a smoke free room it had a smell of smoke and not very clean
Stayed 1 night in Mar 2023
Response from Manager on Mar 4, 2023
Hello John,Thank you for your review and comments regarding our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.