Property entrance

Reviews of The Pand Hotel

4 out of 5
The Pand Hotel
Pandreitje 16, Bruges

Reviews

9.6

Exceptional

Rating 10 - Excellent. 396 out of 508 reviews" "
Rating 8 - Good. 91 out of 508 reviews" "
Rating 6 - Okay. 15 out of 508 reviews" "
Rating 4 - Poor. 4 out of 508 reviews" "
Rating 2 - Terrible. 2 out of 508 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Pand Hotel on Apr 12, 2024
Dear guest, How wonderful to see you enjoyed your stay with us.Thank you for leaving us the perfect note.Sunny regards from Bruges, Belgium.

10/10 Excellent

Erica, Shrub Oak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Pand Hotel on Feb 8, 2024
Thank you for awarding us the perfect score. This really means a lot to us. We hope to welcome you back in the future.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel! Service, Location, ambiance BEST
Service and Hospitality were sensational. Would stay again for that alone. Fortunately the hotel, location, ambiance, and accommodations far exceeded expectations as well. Perfect place to stay!
Stayed 2 nights in Dec 2023
Response from The Pand Hotel on Dec 24, 2023
Dear Brandon, Thank you for taking the time to review your stay with us.Reading your impressions and all the positives are a real motivation boost to the team. We strive to provide each and every guest with a unique and memorable experience, and are delighted to have succeeded in this mission. Wishing you all the best, and hoping to welcome you again in the future.

8/10 Good

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Pand Hotel on Dec 24, 2023
Dear Sanjay, Thank you for evaluating your stay at The Pand Hotel. Warm regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pand Hotel Bruges
Wonderful hotel with really friendly and helpful staff. Great breakfasts and very comfortable rooms. A fantastic stay and would very happily stay again.
Stayed 3 nights in Nov 2023
Response from The Pand Hotel on Dec 5, 2023
Dear James, Thank you very much for awarding us the perfect score and sharing your impressions.We are genuinely looking forward to hosting you (or friends & family) again in the future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from The Pand Hotel on Nov 8, 2023
Dear guest, You gave us this score under an Anonymous title and without leaving any comment.As this is a non-traceable reservation for us, it is impossible to understand what may have gone wrong, or on what basis you gave us this score.We always regret it when we have not been able to meet the high expectations of our guests.This low score but without any explanation as to why is something we experience as a missed opportunity to improve our services for future guests.

10/10 Excellent

Susan

Stayed 5 nights in Oct 2023
Response from The Pand Hotel on Oct 14, 2023
Dear Susan, We are delighted to receive this excellent score, and are happy to have provided you with a fantastic stay. We hope to welcome you again soon.

10/10 Excellent

Alex, Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time in Bruges and this hotel far exceeded our expectations. It was the best stay we’ve had in years. The hotel was charming, location great, our breakfast was wonderful and the people were very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from The Pand Hotel on Oct 7, 2023
Dear guest, We are absolutely delighted to read these wonderful words. They mean a lot to the entire team, and to the hotel as such. We genuinely hope to have the opportunity of welcoming either you or family or friends in the future.Extending our warmest regards.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pand is a beautiful hotel, centrally located to all Brugge attractions. The staff is professional, knowledgeable and always cheerful. If you can book a room at The Pand, don’t miss the opportunity. You will not be sorry.
Stayed 3 nights in Oct 2023
Response from The Pand Hotel on Oct 5, 2023
Dear guest,Thank you very much for your kind words about The Pand Hotel in Bruges. We are delighted to hear that you enjoyed your stay and our central location. Our team always strives to ensure our guests have a great experience, and it's heartening to know that you found us professional, knowledgeable, and cheerful.We hope you get the chance to stay with us again soon. Once again, thank you for your lovely review.Warm regards,The Pand Hotel Team

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Pand Hotel on Oct 5, 2023
Dear guest,Thank you for your fantastic rating of 10/10! We are thrilled to hear that you were so pleased with your stay. We look forward to welcoming you back to The Pand Hotel in Bruges soon.Best regards,The Pand Hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous
beautiful room. bed was great. had a fabulous sleep. best location steps from best view in bruges.
Stayed 2 nights in Sep 2023
Response from The Pand Hotel on Nov 5, 2023
Dear guest, Thank you for your feedback and for awarding us the best score. We really appreciate it and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Pand Hotel on Sep 26, 2023
Dear guest, Thank you for choosing The Pand Hotel as your address of stay. We are delighted to see you have awarded us the perfect score.Hoping to welcome you (or friends and family) again in the future.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Pand Hotel on Sep 21, 2023
Dear guest, Thank you for your stay at The Pand Hotel.We are delighted to see you have awarded us the perfect score.We hope to welcome you and/or friends and family again in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic hotel in the perfect location.
Stayed 1 night in Aug 2023
Response from The Pand Hotel on Sep 10, 2023
Dear guest, Thank you very much for sharing your valuable feedback and beautiful pictures.We are delighted to see you enjoyed your stay with us plentifully.Looking forward to welcoming you or family/friends in the future.

8/10 Good

Rehna

Stayed 2 nights in Aug 2023
Response from The Pand Hotel on Sep 10, 2023
Dear guest, Thank you for choosing The Pand Hotel and for rating your experience.Do not hesitate to reach out if there are points in which we can further enhance a future stay.

10/10 Excellent

dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful sweet hotel
The hotel was lovely and we are sorry we didn't stay more days. It was our error not to plan to stay more nights.
Stayed 1 night in Aug 2023
Response from The Pand Hotel on Sep 10, 2023
Dear guest, Thank you for these kind and sweet words.We really hope to have the opportunity of welcoming you again in the near future and for a longer stay.

10/10 Excellent

SETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service
Mónica, Rafael, Ignace, Sandra made our vacation amazing !!!
Stayed 2 nights in Aug 2023
Response from The Pand Hotel on Sep 10, 2023
Dear guest, We value your kind feedback which has been shared with the staff involved.We hope to welcome you again on a future occasion.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lots of charm in the old town area of Bruges. Easily walkable to all things Bruges. Parking can be tricky but helpful staff can direct.
Response from The Pand Hotel on Aug 26, 2023
Dear guest, Thank you for reviewing you stay and for giving us the perfect score.We were happy to host you, and hope to have the opportunity of doing so again in the future.

10/10 Excellent

Jonathan, Cedar Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk agent. P
Stayed 1 night in Aug 2023
Response from The Pand Hotel on Aug 25, 2023
Dear guest, We are delighted you look back on a great stay with us.Your complimentary words about the front desk will be passed on.We hope to have the pleasure of welcoming you (or friends and family) again in the future.

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff efficient and professional, the hotel is charming and cleanliness exceptional.
Stayed 1 night in Aug 2023
Response from The Pand Hotel on Aug 21, 2023
Dear guest, Thank you very much for the positive comments.This is a big boost to the morale of the team which does it utmost best to provide each and every guest with a unique and unforgettable stay.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the room was beyond impressive and the service and staff were impeccable.
Stayed 1 night in Aug 2023
Response from The Pand Hotel on Aug 21, 2023
Dear guest, It is a true pleasure to read these kind words.We are delighted to have been your home away from home in Bruges, and hope to have the opportunity of welcoming you (or friends and family) again in the future.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty property close to the old center of Bruges. Although The Pand is close to the main attractions, it is a quiet refuge after a long day of sightseeing. The staff is outstanding. Check-in was easy as was check out. Breakfast is an extra fee but worth the price. Made to order eggs, nice pastries, hot coffee. Fresh fruit so good and the service is fabulous. The rooms are clean but small. Small elevator - typical of an historic hotel. Highly recommend
Stayed 3 nights in Jul 2023
Response from The Pand Hotel on Jul 18, 2023
Dear guest, Thank you for taking the time to review your stay with us.We are happy you look back on such a nice experience.It was our pleasure to be your home away from home.We hope to have the opportunity of welcoming you again in the future.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was super quaint! Staff was overwhelmingly, friendly… especially Rafael and Maria. I wish I could remember our server’s name for breakfast. He was outstanding as well. Breakfast was terrific. There’s nothing I can say negatively about this experience. Would strongly recommend it to anybody.
Stayed 4 nights in Jul 2023
Response from The Pand Hotel on Jul 18, 2023
Dear guest, We are absolutely delighted to read your comments.The positive words have been relayed to Rafael, Maria and Ignace (the server). It was a pleasure to host you, and we hope to have the opportunity of doing so again in the future - either for yourselves or family and friends.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a fabulous location. Everyone was really friendly and welcoming and full of great suggestions for our visit too!
Stayed 4 nights in Jun 2023
Response from The Pand Hotel on Jul 11, 2023
Dear guest, Thank you very much for this wonderful review.Your kind words have been shared with the team.It was our pleasure to host you, and we hope to have the opportunity of welcoming you (or friends and family) again in the future.

8/10 Good

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel right in the center of town. Great staff-friendly and very ready to help. Our room had a tiny, awkward bathroom. Asked the second day to be be upgraded and they offered a larger, more useful room for a small fee. Very much appreciated.
Stayed 2 nights in May 2023
Response from The Pand Hotel on May 23, 2023
Dear guest, Thank you for sharing your experiences.If space is of essence, we always recommend our guests to book one of our Junior Suites which feature a larger bed-and bathroom.We are happy you look back on a charming stay with us.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great helpful folks. Wonderful location. Great room
Stayed 1 night in May 2023
Response from The Pand Hotel on May 14, 2023
Dear guest, Thank you for taking the time to share these short but wonderful words.It was a true pleasure to host you, and we hope to welcome you (or friends or family) again in the near future.

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Perfect location and wonderful staff. Loved the breakfast
Stayed 3 nights in Apr 2023
Response from The Pand Hotel on Apr 16, 2023
Dear guest, We are delighted you have awarded the perfect score to your stay with us.It was a pleasure hosting you and we genuinely hope to welcome you (or friends and family) again in the future.

10/10 Excellent

Kathryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely, quirky place to stay. Our family stayed for one night and it was really lovely. We didn't face the street and our room was quiet. The staff was very helpful and warm.
Stayed 1 night in Apr 2023
Response from The Pand Hotel on Apr 16, 2023
Dear guest, We are delighted to have been your address of choice for your stay in Bruges.Thank you very much for the lovely words and for sharing your experiences with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely stay. Very friendly, super central, and lovely decoration.
Stayed 2 nights in Apr 2023
Response from The Pand Hotel on Apr 16, 2023
Dear guest, Thank you for taking the time to share these complimentary words.We are happy to have provided you with a memorable stay, and look forward to welcoming you again in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and location!
Stayed 2 nights in Apr 2023
Response from The Pand Hotel on Apr 10, 2023
Dear guest, Thank you for awarding us the perfect score.We are delighted to have been your address of choice for your visit to the enchanting city of Bruges. Looking forward to welcoming you again in the future.

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our short stay
Response from Reception on Dec 30, 2022
Dear guest, Thank you for shring your kind words.It was a pleasure to host you here, and we genuinely hope to see you back in the future.

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm and sophistication. Excellent customer service and beautifully appointed 4 Star Hotel.
Response from Reception on Dec 30, 2022
Dear guest, Thank you for sharing your positive impressions of your stay with us. It was a pleasure to host you here, and we hope to welcome you again in the future.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful, the hotel property and rooms are so adorable and romantic and the breakfasts are amazing.
Stayed 4 nights in Dec 2022
Response from Reception on Dec 16, 2022
Dear guest, Thank you for these lovely words.We were very happy to host you, and hope to have the opportunity of doing so again in the future.Kind regards from Bruges, Belgium

4/10 Poor

Nicholas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We booked a hottub in our room, but found it was just a bath with jets. Maybe a mistake on our part, but it certainly was not what we were expecting. Apart from that we were happy with the room and service. It was expensive for what we got.
Stayed 1 night in Dec 2022
Response from Reception on Dec 16, 2022
Dear guest, Thank you for leaving your feedback.We are sorry that the expectations you had were not met.The term 'bubble bath' (which is what they are) was, beyond our control, wrongly translated into 'hottub'. This is something which has been rectified.We are disappointed to see the overall score is low, despite you being happy with the accommodation and the service.As time moves on, we hope the positive memories will prevail.

6/10 Okay

Alice

Travelled with family
Disliked: Room comfort
Cozy but....
The Pand Hotel is in a great location in Bruges on a tree lined side street. However, everthing about it is small and there are stairs everywhere. There are stairs to the elevator which only accommodates two medium size people, there are then stairs to the room which was tiny. The room was clean and attractively appointed, but it was hard to find a place to open suitcases and the bathroom was unusually cramped. The delight of the hotel was the elegant champagne breakfast served in the lovely dining room.
"Cozy room"
Cramped bathroom
Elegant breakfast!
Stayed 2 nights in Dec 2022
Response from Reception on Dec 16, 2022
Dear guest, Thank you for staying with us, and for sharing your feedback.Whilst happy to read the positive aspects, we are of course disappointed with the overall score. The Pand Hotel is located in a historic, protected building - a former carriage house in fact.It was transformed into a small-scale charming bouqitue hotel, handily making use of the existing confines and spaces.The hotel building, its design, and the small-scale nature usually appeal to guests looking for a non-standardised experience.As you will have sensed during breakfast, we do our utmost best to make each and every stay a memorable one.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easily the best small boutique hotel we’ve stayed at. Central location, beautiful decor, best breakfast ever! All in all a fantastic hotel. Be prepared for smaller rooms in Bruges. It’s part of the ‘old world’ charm. Our room was a Comfort Plus room and was perfectly adequate. Would stay here again in a heart beat!!!
Stayed 4 nights in Oct 2022
Response from The Pand Hotel on Oct 27, 2022
Dear Martin,Many thanks for sharing your experience. We are pleased to read you had a beautiful stay at The Pand Hotel. Your kind words will be shared with our team. Hopefully, we may welcome you, or your family/friends, soon again at our hotel.Yours sincerely,Family Stuyts and team The Pand Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel. Staff was excellent in recommending and securing reservations for dinners. Location is great, near to everything but a bit quieter on a side street.
Stayed 4 nights in Oct 2022
Response from The Pand team on Oct 12, 2022
Dear guest, We are delighted to read your positive feedback, and were happy to be your address of choice for your stay in enchanting Bruges.We hope to have the opportunity of welcoming you or your friends again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quaint hotel with excellent service
How often do you visit the fairytale town of Bruges? You need a special place to stay. Beautiful interiors. Fabulous service. Delicious breakfast. I can’t wait to return.
Stayed 4 nights in Sep 2022
Response from The Pand Hotel on Oct 3, 2022
Dear Guest,We are very happy to read that you have enjoyed your stay in our beautiful city. We will be delighted to pass on your review to the entire staff.Kind regards,The Pand Hotel

10/10 Excellent

Prakash

Stayed 2 nights in Sep 2022
Response from The Pand team on Oct 12, 2022
Dear guest, We are happy to have hosted you here, and are delighted with the excellent score you left us. We hope to welcome you again in the future.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, really well located, friendly, helpful staff. Hotel has so many original features and breakfast is amazing. Will be back!
Stayed 2 nights in Aug 2022
Response from The Pand Hotel on Aug 7, 2022
Dear guest, Thank you for your kind words, which I will be happy to pass on to the entire team. We are delighted to have provided you with a beautiful stay, and we look forward to welcoming you again in the future. Sunny regards from Bruges, Belgium.

10/10 Excellent

Michael

Stayed 1 night in Apr 2022
Response from The Pand Hotel on May 3, 2022
Dear Michael, Thank you very much for this great score. We are happy to hear that you have enjoyed your stay and are looking forward to welcoming you again. Kind regards, The Pand Hotel

8/10 Good

Taniya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful
Wonderful hotel in the most incredible location. I will say it’s quite loud when people use their bathrooms-loud enough to wake us up. Also the rooms are close to one another so people talking outside their rooms feels like they are talking in your room. A wonderful hotel though with great staff
Stayed 2 nights in Apr 2022
Response from The Pand Hotel on Apr 26, 2022
Dear Taniya, Thank you for leaving a review and for sharing your experience. We are very happy to read that you have enjoyed your stay with us. Our hotel is housed in a historic town house in the UNESCO protected heart of Bruges. This means that specific building regulations, including those concerning the materials used in the walls, have to be respected. Fortunately our clientele is generally attentive to the night rest of others. We are sorry that in your specific case you experienced a level of noise which was a hinderance to your night rest. We hope to welcome you again in the future. Kind regards, The Pand Hotel

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Gorgeous hotel and a great location
Stayed 2 nights in Apr 2022
Response from The Pand Hotel on May 7, 2022
Dear Lydia, Thank you for this great score. We are delighted to learn that you were charmed by our hotel and its location in the beautiful city of Bruges. Kind regards, The Pand Hotel - team

10/10 Excellent

Colton

Stayed 2 nights in Apr 2022
Response from The Pand Hotel on May 7, 2022
Dear Colton, We are happy to see that you have enjoyed your stay. This score is truly pleasing to our team who work every day to ensure that everyone has a pleasant stay. Kind regards, The Pand Hotel - team

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place ever. Great bar and sitting areas. Awesome location in one of the most beautiful towns on earth. Great staff!
Stayed 3 nights in Apr 2022
Response from The Pand Hotel on Apr 13, 2022
Dear Kathleen, Thank you very much for these kind words. We are happy to hear that you have enjoyed your stay in Bruges to the fullest! Kind regards, The Pand Hotel - team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellent in all aspects
Stayed 1 night in Mar 2022
Response from The Pand Hotel on Mar 25, 2022
Dear Stephen, We are happy to read that you have enjoyed your stay with us and do hope that we will have the pleasure of welcoming you again in the near future. Kind regards, The Pand Hotel - team

8/10 Good

Deb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great if there is no one above you
The staff and the property are nice. We were in the first floor and quite disturbed by the loud footsteps from the room above us. We didn’t rest well. It’s ashame because it’s a cute hotel.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel...
Very nice relaxing hotel. Nice location for seeing the city.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in, great staff team, delightful rooms, brilliant and unique breakfasts and excellent location. A must stay experience for Bruges.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Really, location couldn’t be better. So perfect to get to see Bruges. The hotel/property is beautiful, so beautiful, elegant and romantic. Service is excellent, we felt very special. The breakfast was delicious. And the staff is great, friends and kind. We would go back, definitely
Stayed 1 night in Jan 2020