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The best service in a hotel, I met the front desk Aminima and Susana and they were so welcoming! The best in Bruges. Would highly recommend this hotel. The split unit made some noises but was working. the bathroom was renovated and very beautiful.
Susana
Stayed 1 night in Apr 2024
Response from Marie De Plancke - General Manager on May 1, 2024
Dear Susana,Thank you for your glowing review! We're thrilled to hear that you received the best service from our front desk team, Aminima and Susana, who made you feel incredibly welcomed. It's wonderful to know that they contributed to making your stay memorable and enjoyable. We appreciate your recommendation and are delighted to be regarded as the best in Bruges.We apologize for any inconvenience caused by the noise from the split unit, but we're glad to hear that it was still functioning properly. We're also pleased that you found the renovated bathroom to be beautiful.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,
Loved our stay! Very quiet and comfortable. Walkable to everywhere in Bruges.
Brett
Stayed 3 nights in Mar 2024
Response from Marie De Plancke - General Manager on Apr 4, 2024
Dear Brett,Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay with us and found our accommodations quiet and comfortable. It's great to know that our location made it convenient for you to explore beautiful Bruges on foot. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!Best regards,
Susana was a great attendant and helped us feel very welcomed. With so many hotels in the area, and so many options, I would still always pick hotel Aragon.
Matthew
Stayed 1 night in Mar 2024
Response from Marie De Plancke - General Manager on Mar 29, 2024
Dear Matthew,Thank you for sharing your experience! We're delighted to hear that Susana provided excellent service and made you feel welcomed during your stay. Your preference for Hotel Aragon amidst numerous options in the area is truly appreciated. We look forward to welcoming you back on your next visit!Best regards,
6/10 Okay
carlos
Mar 16, 2024
Disliked: Amenities
Average hotel
carlos
Stayed 1 night in Mar 2024
Response from Marie De Plancke - General Manager on Mar 16, 2024
Dear Carlos,I'm sorry to hear that you've found our hotel average. Can you point out where we should work on to improve ourselves?Best regards,
The hotel was in a good location and near to all the main attractions. There was a good choice at breakfast and the staff were friendly and helpful.
Adrian
Stayed 2 nights in Feb 2024
Response from Marie De Plancke - General Manager on Feb 26, 2024
Dear Adrian,Thank you for your positive review! We're glad you enjoyed our convenient location, breakfast options, and friendly staff. We hope to welcome you back soon!Best regards,
LOVED our stay! Hotel was amazing for us and our 2 boys
We got the quadruple room and it was amazing! Breakfast was amazing too!
HIGHLY recommend this hotel for couples or families.
Michele
Stayed 3 nights in Dec 2023
Response from Marie De Plancke - General Manager on Jan 10, 2024
Dear Michele,Thank you for your glowing review!It's heartwarming to read that your stay went so well... Thank you for recommendation!Best regards,Marie De PlanckeGeneral Manager
10/10 Excellent
Barbara
Dec 25, 2023
Liked: Cleanliness, amenities
The front desk staff was amazing! They offered a map and highlighted all of the things happening (markets, concerts, where to take the canal ride, and sights we might want to see). Super friendly and helpful. The hotel is very clean and convenient and an easy walk to everything we wanted to do. Would highly recommend this property.
Barbara
Stayed 1 night in Dec 2023
Response from Marie De Plancke - General Manager on Jan 31, 2024
Dear Barbara,Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with our front desk staff. It's fantastic that they could provide you with valuable information and recommendations to make the most of your stay, from markets and concerts to canal rides and must-see sights.We're delighted that you found our hotel clean, convenient, and within easy walking distance of everything you wanted to explore. Your recommendation means a lot to us, and we truly appreciate your kind words.Best regards
Had a lovely stay, staff were extremely friendly. Location was great, very central! We were originally given a room on the 4th which had no lift access which was no good with the pram, so the staff quickly changed our room - would be returning!
Hannah
Stayed 1 night in Dec 2023
Response from Marie De Plancke - General Manager on Dec 23, 2023
Dear Hannah,Thank you for sharing your experience! We're delighted you had a lovely stay and appreciated our friendly staff. We're glad we could swiftly address the room concern. Looking forward to welcoming you back!Best regards,Marie De PlanckeGeneral Manager
All good
Except for parking in the hotel grounds. 30 euros per night is outrageous and no where during the booking process was this made clear
Verified traveller
Stayed 2 nights in Dec 2023
Response from Marie De Plancke - General Manager on Dec 21, 2023
Dear Sir/Madam,Thank you for your 10/10 review, we really appreciate it!The price of the parking is marked on all our partner websites, as we only have very limited parking available we believe this is a correct price. If you prefer next time, there's a public parking next door, which is cheaper, however not private and secure as ours.Best regards,Marie De PlanckeGeneral Manager
10/10 Excellent
John
Dec 18, 2023
John
Stayed 1 night in Dec 2023
Response from Marie De Plancke - General Manager on Dec 20, 2023
Dear John,We're very happy to see you rated us 10/10. Thank you very much, we hope to welcome you back soon!Best regards,Marie De PlanckeGeneral Manager
Response from Marie De Plancke - General Manager on Dec 18, 2023
Dear Jon,Thank you so much for your perfect score! We're happy you've enjoyed your stay and found our staff helpfull.We hope to welcome you back soon!Best regards,Marie De PlanckeGeneral Manager
We stayed on a room only basis and have no complaints at all. it has a very nice foyer the receptionist very welcoming and as we where early for booking in they stored our luggage. The rooms and hotel was spotlessly clean which is a major criteria. There are so many cafes nearby we didn't eat breakfast in the hotel. Another good point it is so handy for the main square in Brugge. Christmas in Brugge is quite magical and has an excellent light trail. The rail link from the airport is very good.
Sandra
Stayed 3 nights in Dec 2023
Response from Marie De Plancke - General Manager on Dec 12, 2023
Dear Sandra,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a pleasant stay on a room-only basis.It's wonderful to know that you found our foyer appealing and our receptionist welcoming. We're delighted that we could accommodate your early arrival by storing your luggage, making your check-in process smoother.We're especially grateful for your kind words regarding the cleanliness of our rooms and the hotel overall. Maintaining a spotless environment is a top priority, and we're pleased to hear that it met your expectations.We're glad you found our location convenient, with the main square in Brugge and numerous cafes nearby. It's fantastic to hear that you enjoyed the magical Christmas atmosphere in Brugge, including the excellent light trail.Thank you once again for choosing to stay with us and for sharing your wonderful feedback. We look forward to welcoming you back in the future!Warm regards,Marie De Plancke
A very nice hotel down a quiet back street only a few minutes walk from the main square and all the attractions of Brugge.
Steven
Stayed 2 nights in Dec 2023
Response from Marie De Plancke - General Manager on Dec 8, 2023
Dear Steven,Thank you for your kind words! We're delighted you enjoyed your stay and the convenient location. We look forward to welcoming you back soon.Best regards,Marie De PlanckeGeneral Manager
6/10 Okay
Deepa
Travelled with group
Dec 8, 2023
Disliked: Amenities
Overall location was great and so close, facilities were good but you literally had to beg for extra toiletries and pods for coffee as we 4 in a room.
The breakfast was cold so we did have to tell them to warm it up.
The other issue was that we were never told that we had to access our apartment by going outside and walking around 200 yards which was great in the cold weather.
Complained to Expedia after we came back and didn’t offer anything.
Deepa
Stayed 2 nights in Dec 2023
Response from Marie De Plancke - General Manager on Dec 8, 2023
Dear Mrs. Deepa,Thank you for your review. We're happy you appreciated our good location and facilities. We do provide a stand amount of coffee and tea facilities, which are filled up every day. I understood from my colleagues that everytime you've asked for more, we provided more. The room type you've booked is available at the hotel and in our Aragon House building at 100m away from the hotel. This is generally known with all our partners, and should be/is marked on their website. I'm very sorry if you weren't aware of this. If you plan to return to Bruges and to our hotel, please contact us directly and we'll make sure to give you a room in the main building.Best regards,Marie De PlanckeGeneral Manager
Response from Marie De Plancke - General Manager on Dec 8, 2023
Dear Berit,Thank you for your great review, it's much appreciated. We look forward to welcome you back another time.Best regards,Marie De PlanckeGeneral Manager
Boutique style hotel, friendly staff, excellent breakfast. Good location
John
Stayed 3 nights in Nov 2023
Response from Marie De Plancke - General Manager on Dec 1, 2023
Dear John,Thank you for your positive feedback! We're delighted you enjoyed our boutique style, friendly staff, excellent breakfast, and found our location convenient. We hope to welcome you back soon.Best regards,Marie De PlanckeGeneral Manager
An outstanding hotel in a great location! The staff are very helpful and friendly. Our triple room was beautiful, large and clean with great amenities and breakfast fantastic. Would be back in a heartbeat! Highly recommend
Susan
Stayed 2 nights in Nov 2023
Response from Marie De Plancke - General Manager on Nov 28, 2023
Thank you for your outstanding review! We're thrilled to hear that you enjoyed your stay in our great location and found our staff helpful and friendly. It's wonderful to hear that you've found your triple room beautiful, spacious, and clean with fantastic amenities. We'd be delighted to welcome you back anytime!
Response from Marie De Plancke - General Manager on Nov 28, 2023
Thank you for your glowing review!We do our very utmost every day to provide the best service possible and it thrills us you've experienced it exactly that way. Hopefully we can welcome you back soon!
We had a really lovely stay at the Aragon in Bruges. From Susana who did an amazing job with us at the check in Spanish to the last person everybody was awesome. Breakfast was delicious and convenient. Would definitely recommend!
Alfredo
Stayed 2 nights in Nov 2023
Response from Marie De Plancke - General Manager on Nov 24, 2023
Thank you for your glowing review! We're thrilled to hear you had a lovely stay at the Aragon in Bruges. Susana and our entire team are delighted to have made your experience memorable, and we appreciate your kind words. It's fantastic to know you enjoyed our delicious and convenient breakfast. Your recommendation means the world to us. We hope to welcome you back soon!Best regards
This hotel far exceeded expectations! From the room to the service, to the buffet breakfast...wow.
Highly recommened
Barry
Stayed 1 night in Oct 2023
Response from Els Van Overloop on Oct 27, 2023
Dear BarryThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed our royal breakfast, comfortable rooms, friendly staff and service.Our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els, Sales & Marketing
Dear Jackie Thank you very much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards,Els, Sales & Marketing
8/10 Good
Mallory
Oct 10, 2023
Mallory
Stayed 1 night in Oct 2023
Response from Els Van Overloop on Nov 6, 2023
Dear Mallory Thank you so much for this excellent score! It's great to read that you a had a perfect stay. We are already looking forward to welcome you agan in the not so distant future. Very kind regards and wishing you a lovely day, Els, Sales & Marketing
Dear Mrs VictoriaThank you very much for your kind review!So happy to hear that we were able to meet your expectations and that you have experienced our property as lovely . Hope to welcoming you back again in our amazing city and in our hotel af course. Kindest regards and wishing you a lovely day, Els, Sales & Marketing Manager
Dear Mrs StephanieThank you so much for your very kind review! We are delighted to read that you enjoyed our royal breakfast, friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future in Hotel Aragon! Very kind regards and wishing you a lovely day, Els
Dear Lourdes Thank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you appreciated our friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
Great location, clean hotel, friendly staff. Would highly recommend.
William
Stayed 1 night in Sep 2023
Response from Els Van Overloop on Sep 25, 2023
Dear WilliamThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed our clean hotel, friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
Very nice people at reception. Room was very small and breakfast was VERY EXPENSIVE.
50 Euros for 2 is out of line.
Scott
Stayed 3 nights in Sep 2023
Response from Els Van Overloop on Sep 25, 2023
Dear ScottThank you for taking the time to post a review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed your stay and you did appreciate our friendly staff. Our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We also note with great interest your remark concerning the small room and the rate for breakfast and we will not fail to give it our full attention. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
This is a fantastic hotel. Great breakfast with wide selection. Hotel is located in very center of historic area with very short walk to dining and tourist sites. Public underground parking garage located within 100 yards of hotel entrance.
Mike
Stayed 2 nights in Sep 2023
Response from Els Van Overloop on Sep 19, 2023
Dear Mike Thank you for sharing your impressions following your stay at Hotel Aragon Brugge. We are delighted to hear that you enjoyed your stay at our establishment and very pleased to receive the maximum. Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a nice day, Els, Sales & Marketing
Absolutely wonderful hotel! Ideal location, beautifully decorated and fantastic service. The team are super friendly and couldn’t help enough, the breakfast is vast and includes everything you can think of. I can’t wait to return!
Natasha
Stayed 2 nights in Sep 2023
Response from Els Van Overloop on Sep 15, 2023
Dear Mrs NatashaThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed our royal breakfast, friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els, Sales & Marketing
My family stayed in a clean and spacious, self-contained room with kitchen facilities for a 4 day stay with Breakfast.
The staff are to be highly recommended.
Staff at reception were extremely kind, responsive and supportive to our needs.
Our room was maintained by helpful, kind and courteous room-service staff. Our room was transformed daily into an immaculate inviting retreat upon return to our room in an evening.
Andrew
Stayed 3 nights in Sep 2023
Response from Els Van Overloop on Sep 11, 2023
Dear AndrewThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed our breakfast, spacious & clean rooms and friendly staff. Our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
10/10 Excellent
Bruce
Aug 30, 2023
Bruce
Stayed 2 nights in Aug 2023
Response from Els Van Overloop on Sep 21, 2023
Dear Bruce Thank you very much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards, Els, Sales & Marketing"
Great place to stay, close to every important places at Bruges and for a relaxing night.
Tito
Stayed 1 night in Aug 2023
Response from Els Van Overloop on Aug 31, 2023
Dear TitoThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed our comfortable rooms and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Hope to welcome you again! Very kind regards and wishing you a lovely day, Els
10/10 Excellent
Dao
Aug 30, 2023
Dao
Stayed 1 night in Aug 2023
Response from Els Van Overloop on Aug 31, 2023
Dear Dao Thank you for your kind review and very happy to hear that we were able to meet your expectations.Hope to welcoming you back again in our amazing city and in our hotel of course. Kindest regards and wishing you a lovely day, Els, Sales & Marketing Manager
Dear Mrs GraceWe are so pleased you enjoyed your stay with us and you did appreciate our nice and clean hotel. Thank you very much for the high rating! Warmest regards and wishing you a lovely day, Els
The reception lady Asmina was fantastic, we arrived very early 12pm and the room wasn’t ready, within half an hour she made it happen and we checked in. We even had an update for a bigger room for free.
The hotel is clean, the coffee in the room is really good and the staff is really nice. Highly recommended.
Elitsa
Stayed 1 night in Aug 2023
Response from Els Van Overloop on Aug 31, 2023
Dear ElitsaWe very much appreciate you taking the time to give us such a nice feedback. It is always a pleasure to receive an excellent score, and we will share your comments with our team especially Asmina. Our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We very much hope to have the pleasure of welcoming you back in the not too distant future in our lovely city and nice hotel. With kindest regard, Els, Sales & Marketing Manager
10/10 Excellent
Karen
Travelled with partner
Aug 22, 2023
Liked: Amenities
The staff were extremely friendly and nothing was too much trouble for them. The hotel was immaculate. The breakfast was amazing, so much choice, there was something for everyone.
Total recommend this lovely hotel.
Karen
Stayed 4 nights in Aug 2023
Response from Els Van Overloop on Aug 23, 2023
Dear Karen Thank you for taking the time to post such a glowing review following your recent stay here at our hotel, Hotel Aragon. We are delighted to read that you enjoyed our royal breakfast and friendly staff. Our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
Dear Tamas Thank you for your kind review! Very happy to hear that we were able to meet your expectations. Hope to welcoming you back again in our amazing city and in Hotel Aragon . Kindest regards, Els, Sales & Marketing Manager
Dear Mrs Nathalie We are very pleased you enjoyed your stay with us and many thanks for the high rating. We are delighted to read that you did appreciate our friendly staff and location. Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We hope to have the pleasure of welcoming you back to our hotel and beautiful city! Very kind regards and wishing you a lovely day, Els
Hotel Aragon offered clean rooms with comfortable beds in a great Bruges location--just a few blocks off of the Markt. They also offered an outstanding breakfast. The only slight negative was the bathtub/shower, which was a little difficult to get in and out of and had some risk of a fall. But the next trip to Bruges, I will choose this hotel again.
James E
Stayed 4 nights in Jul 2023
Response from Els Van Overloop on Jul 27, 2023
Dear Eugene Thank you for taking the time to review your recent stay here at Hotel Aragon. We are very pleased to read that you have enjoyed our comfortable beds, clean rooms and location. Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. Also, we note with great interest your remark concerning the getting in and out of the bathtub and will not fail to give it our full attention. Your feedback is essential to the constant improvement of our services. We hope to welcome you again in our establishment. Sincerely, Els, Sales & Marketing
Excellent front desk staff. Super comfy bed. Amazing bathroom. Great location. Just wished that what they could have brought all our luggage up the stairs to the main living area. They brought 2 sets of bags but left 2 bags at the lower landing.
Eugene
Stayed 2 nights in Jul 2023
Response from Els Van Overloop on Jul 27, 2023
Dear EugeneThank you for taking the time to review your recent stay here at Hotel Aragon. We are very pleased to read that you have enjoyed our comfy beds, amazing bathroom and staff. Indeed, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. Sorry you were disappointed in the baggage handling and we will not fail to give your remark our full attention. We hope to have the pleasure of welcoming you back to our hotel during your next visit to Bruges. Very kind regards and wishing you a nice day, Els
10/10 Excellent
Dominic
Jul 24, 2023
Dominic
Stayed 3 nights in Jul 2023
Response from Els Van Overloop on Aug 14, 2023
Dear Dominic Thank you very much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards, Els, Sales & Marketing
The hotel is nicely situated within 3-4min from the market square, restaurants, shops, and local attractions. The rooms are spacious and clean, breakfast buffet is good, and the staff are very helpful and friendly. I have already recommended this hotel to my family and would do so to friends who are going to visit Bruges. Well done Aragon Hotel!
Christine
Stayed 2 nights in Jul 2023
Response from Els Van Overloop on Jul 24, 2023
Dear Mrs ChristineWe are very pleased you enjoyed your stay with us. Thank you so much for the high rating and the recommendation!Delighted to read that you did appreciate our good breakfast buffet and location. Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We hope to have the pleasure of welcoming you back to our hotel and beautiful city! Very kind regards and wishing you a nice day, Els