All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wonderful to stay in such beautiful hotel in my hometown! Last minute booking, made my day.
Stacey
Stayed 1 night in May 2024
Response from JC on May 26, 2024
Dear Client,Thank you for your positive comments about our establishment and your stay. We hope you enjoyed your visit home and we hope to see you soon,Hotel Vallea Team.
We appreciate your feedback and comments and we hope to see you again soon!
10/10 Excellent
Nicole
Apr 8, 2024
Nicole
Stayed 1 night in Apr 2024
8/10 Good
Soyoung
Business traveller
Mar 28, 2024
Liked: Cleanliness
Outdated venue
Soyoung
Stayed 1 night in Mar 2024
Response from EC on Mar 31, 2024
We appreciate your feedback and comments. They are very important to us. We would like to inform you that we are undergoing major renovations in 2024-2025 as we move towards becoming a part of Hilton's chain of hotels. We hope to have the pleasure of seeing you again.
45 minutes to check in... under trained staff.. not thier fault.
Jamie
Stayed 1 night in Mar 2024
Response from EC on Mar 27, 2024
We appreciate your feedback and comments. They are very important to us. We apologize for any dissatisfaction you may have had during your check-in with us. The customer service experience we offer our guests is of the utmost importance to us. We are suprised and sorry to read that it was not up to par. We would greatly appreciate it if you could reach out to us to further discuss this unusual situation. Feel free to call us anytime at (450) 534-0044.
8/10 Good
Scott, Kitchener
Travelled with family, Travelled with family and small children
Mar 17, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice
Scott
Stayed 1 night in Mar 2024
Response from EC on Mar 31, 2024
We appreciate your positive comment and we hope to see you again very soon!
The staff at the reception were very helpful. Linda was one of them, she always had a smile for us every time we passed by the area. Breakfast was included and it had a nice variety of food items, we were very happy.
Darcy
Stayed 3 nights in Mar 2024
Response from EC on Mar 17, 2024
We appreciate your positive feedback and comments. We are thrilled to know you enjoyed your stay with us and we hope to see you again very soon!
Merci pour votre commentaire.Au plaisir de vous revoir.Cordialement,
6/10 Okay
Christina
Mar 10, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I love this hotel and have stayed many times. But the pillows and sheets are awful. The feather pillows are so flat. They are so old. The sheets are like starchy and not soft or luxurious. It’s sad because I love to come back to my room and relax after a long day.
The telephone in my room did not work so I had to come down to the front desk to get batteries for my remote control.
Outside I could not believe the pool was not covered!
I want to stay here again next week and during the summer but the sleeping experience is not good right now. Let me know when you have upgraded.
Christina
Stayed 1 night in Feb 2024
Response from EC on Mar 11, 2024
We appreciate your feedback and comments as they are very important to us. We apologies for any discomfort you may have encountred during your stay with us. During your next stay, please let the front desk know about anything you may need to make your stay more pleasant. We would also like to mention that we are undergoing major renovations in 2024 and we would love to have you back.
We liked the location, just across the Quartier Bromont, and very close to the old town with its fine stores and restaurants. We also liked the comfortable room with mountain views and the beautiful, well maintained building.
We didn't like that we had to wait 3 hours for the room to be ready, but I have to admit we arrived too early.
Liliana
Stayed 1 night in Mar 2024
Response from SB on Mar 6, 2024
Thank you for your comment!We look forward to seeing you again.Have a nice day,
The staff at Hôtel Vallea Bromont are very friendly, polite and extremely helpful.
There are two level 2 charge stations in front of their entrance and they permitted me to use one free of charge for my plug-in hybrid car.
The continental breakfast is not super extravagant but it is better than nothing.
The beds are comfortable and the water pressure in the shower is great.
Overall, a good stay.
Shelley Ann
Stayed 2 nights in Mar 2024
Response from LH on Mar 5, 2024
Thank you very much. We appreciate your feddback and comments. We hope to see you again very soon!Best regards
Staff is very friendly and always ready to help! Everything is super clean! Rooms are generous in size and beds are comfy! Well situated in bromont as you can literally walk across the street and restaurants are there! The single most important thing for us is that it was quiet!!!
Sylvain
Stayed 1 night in Feb 2024
Response from Marlene on Mar 1, 2024
Thank you for your comments. I am glad you had a great stay. We hope to see you again soon..Have a great week-end.
would have been nice to have coffee tea hot chocolate out throughout the day when you return from skiing. our room was not made up for 2 days despite having our card out to make up the room. breakfast was healthy and overall not bad. it is continental only no hot foods. the location is great, nice safe parking lot and convenient location to restaurants. the jacuzzi jets are very strong which was nice after a long day of skiing. overall i would stay there again!
Lisa
Stayed 4 nights in Feb 2024
Response from EC on Feb 24, 2024
We appreciate your feedback and comments. During your next stay with us, please do not hesitate to ask the front desk for anything you may need to make your stay more pleasant. We hope to see you again very soon!
Checking inn was very fast with friendly. Room was very clean large enough with all the amenities. Bed was very comfortable and we had a very quiet night. Breakfast in the morning was very adequate.
Luc
Stayed 1 night in Feb 2024
Response from EC on Feb 18, 2024
We appreciate your feedback and we thank you for your comments. We hope to see you again very soon!
4/10 Poor
Youssef
Business traveller
Feb 13, 2024
Liked: Cleanliness, room comfort
Youssef
Stayed 1 night in Feb 2024
Response from Marlene on Feb 14, 2024
Bonjour,Nous allons entrer en contact avec vous sous peu.Merci et bonne Journée