So disappointed. Pictures make it look like such a lovely classy venue.
The room was dirty, not cleaned properly, the shower door didn't close, and the curtains didn't close properly (and on the ground floor!!). The amount of dust and dirt on the bedside lamps was disgusting. We were given someone else's half-drunk water bottle, so kind.
The walls are paper thin so you can hear everything, not a relaxing place to stay. Someone above us had an alarm and it was so loud we thought it was in our room. We were
on the ground floor but could see the stairs up and they were thin and steep, not at all accessible or easy to manage.
It says on the listing there is a food room service, was never given any of these. The wifi doesn't work and there is a mobile signal blackout, not helpful if you need to do anything at all.
There was never anybody around to help with any of these issues - reception was consistently unmanned. During checkout time which is advertised as 11 am there were no members of staff at all to discuss any of our problems with. Rang the hotel as didn't want to be held accountable for lost keys, went to voicemail. A staff member rang back saying she was out walking her dogs (?) so just leave keys on the desk. Was told I could leave my luggage behind but not sure why I would want to leave it unattended. The safe luggage storage is incorrect.
Have asked Hotels.com for a refund but they're being very difficult and say they can't contact the hotel (unsurprising).