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Room smells like mold or something. Breakfast needs improvement. Sink water pressure very low and didn't drain well. Don't want to stay there ever again! It'd be worth paying more somewhere else.
Jason
Stayed 2 nights in Apr 2024
Response from Anita Johnson on Apr 18, 2024
Jason, we would like to apologize for the plumbing issues. We are doing PM maintenance on the room. We would never want our guest to experience these concerns. Again, please accept our apologies.
Aaron, we are sorry to see your stay was not as enjoyable as we would like it to be. We appreciate your feedback and what we can do to improve. We would like another chance to show you a better stay.
Rick, thank you for the awesome rating and kind words. We value your thoughts and hope to see you back again!Oh yeah, can you bring spring weather with you(:
Frances, we are so sorry to see your stay was not as expected. Any feedback to help us understand what happened would be greatly appreciated.
10/10 Excellent
Therrill
Travelled with partner
Mar 28, 2024
Everything was good
Therrill
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 29, 2024
Therrill, we all want to thank you for the kind words and the great rating. Come see us again in your travels. We are hoping for Spring weather.
10/10 Excellent
JULIE, Duncan
Mar 28, 2024
JULIE
Stayed 7 nights in Mar 2024
Response from Anita Johnson on Apr 18, 2024
Thank you, Julie. We are very pleased to see your stay was good. We look forward to seeing you again.
6/10 Okay
Alex
Travelled with partner
Mar 25, 2024
Liked: Staff & service
Definitely not the Four Seasons, but if you need a place to crash before an early morning flight this place will suffice.
Alex
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 25, 2024
Alex, we want to thank you for taking the time to give us a good review. We love the fact that we are so close to the airport for our guest. Please come see us again!
4/10 Poor
amy
Mar 24, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The lobby was aesthetically pleasing, however the halls on the first floor had a musty smell and the staff was unprofessional and unfriendly. The bed was comfortable but the room was noisy, we could hear the tv and conversations in the surrounding rooms most of the night.
amy
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 25, 2024
Dear Amy, we are sorry to hear your stay was not as pleasant as we would of liked. Please accept our apologies for the unfortunate experience. We try to eliminate noise, which is sometimes difficult. The halls get shampooed every other month. We should of had them cleaned before that. We hope you will come see us again!
10/10 Excellent
Krista
Mar 24, 2024
Krista
Stayed 1 night in Mar 2024
Response from Anita Johnson on Apr 16, 2024
Thank you, Krista. We are pleased to hear you enjoyed your stay. Come back and see us again.
Jay at check in was very nice and helpful. The room was cozy and clean.
Scott
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 25, 2024
Thank you, Scott. We are happy to hear your stay was a great experience. We look forward to seeing you again. We will pass this on to Jay, he is a great guy.
The water was off for 4 hours. The staff was rude when I asked about a refund so we could book somewhere else as they couldn’t tell us if and when the water would be back on.
Frances
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 25, 2024
Frances, we are sorry to hear this about your stay. We did have an unexpected maintenance issue that we had to shut down the water. No excuse for the staff to be unkind.We would like to discuss this further with you.
Thank you, Chris. We really appreciate your kindness and for taking the time to rate us, we look forward to seeing you again.
2/10 Terrible
Bess
Mar 22, 2024
Disliked: Staff & service
Made a reservation based on pet friendly advertising but was turned away due to having 3 dogs. Stated their limit was 2. No information about this anywhere on expedia. Excuse was 3rd party sites dont have access to our policies. Very upset.
Bess
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 22, 2024
Dear Guest, please accept my apologies for the front desk agent turning you away because of to many dogs. We want to refund your stay, if you can have Expedia call the hotel we can issue a refund. We understand your frustration.
How comfortable the room was, the quiet, the location close to the airport and close to nice food places
Emilia
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 21, 2024
Emillia, we all want to thank you for the great review. We are pleased to hear you enjoyed our hotel. Come see us again!
10/10 Excellent
David, Meridian
Mar 18, 2024
Liked: Property conditions & facilities
David
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 19, 2024
Wow, thank you, DavidWe appreciate your kindness! We hope to see you back soon!
6/10 Okay
Kerry
Travelled with pets
Mar 17, 2024
Dirty bathroom. The dog area was gross. I would not let my dog near it after I walked over to it. I stayed there because their site showed a nice dog yard. You have to sign your life away to have a pet. You get nothing for it. $50 for nothing but threats.
They called me and said I would get back money because of the dirty bathroom. That didn’t happen.
Kerry
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you for taking a moment to share your thoughts. Your feedback is invaluable to us, and we regret to hear that our value was not well represented. Maintaining cleanliness and providing excellent value is paramount to us, and we are disheartened to learn that we did not meet these standards during your visit. Please know that we take your comments seriously and will use them to improve our services. We welcome the opportunity to regain your trust and provide you with a more enjoyable experience.
Based on the high reviews, I was surprised by the condition of the facility. There was a sticky spot on the carpet, rust on the door frame in the bathroom, some mold on the caulk in the shower, and the bathroom door didn't latch closed. The pillows were nice and the beds were good, but overall my experience fell short of expectations.
Jeff
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 14, 2024
Jeff, thank you for taking the time to give us feedback. We understand your frustrations. Can you let us know what room this was? We will address this immediately. If you are in the area please come back and give us another try.
This place is phenomenal, the staff and facility are always top-notch. We have had a crew stay here for the last 6months and we have never had a problem. Jason, the manager, is a true professional. He is always making sure my guys are taken care of. He is just a good man with a good soul!! All the staff is very nice..
JULIE
Stayed 5 nights in Mar 2024
Response from Anita Johnson on Mar 14, 2024
Julie, thank you so much for the awesome review. Jason is truly is the best. We have enjoyed having your guys here at the 8. Jason wanted me to tell you thank you for your kind words.
The room was not clean, the breakfast are very dirty and breakfast was so bad.
Liliana
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 8, 2024
Liliana, we want to thank you for taking the time to give us a review. We are very confused to what you experienced at our hotel. Cleanliness of the hotel is our #1 focus, and offering the best customer service. Any feedback to help us understand your stay would be greatly appreciated.
Rooms a bit outdated. The deadbolt in our room didn’t work. Staff were very friendly!
Bonnie
Stayed 1 night in Mar 2024
Response from Anita Johnson on Mar 5, 2024
Bonnie, we want to thank you for the feedback. I have maintenance checking into the deadbolt. We are happy to hear the staff were friendly, that doesn't surprise me. Come see us again in your travels.
The weather was horrible which affected this particular stay the facilities were fine, I would stay again. It is in a heavy traffic area.
Paul
Stayed 2 nights in Feb 2024
Response from Anita Johnson on Mar 1, 2024
Thank you for the great review. The weather has been so moody this year. Come see us again in your travels.
4/10 Poor
Jonathan
Travelled with partner
Feb 29, 2024
We were very disappointed in the room we were assigned. The room itself was as expected for this type of hotel, but the location was unacceptable. It was literally 30 feet from the front desk. There was noise from people checking in right up until midnight and again in the early morning,as people were checking out. There are two rooms that I thing might have been revenue enhancing add-ons; rooms 199 and 200. They should never even exist.
Jonathan
Stayed 1 night in Feb 2024
Response from Anita Johnson on Mar 1, 2024
Jonathan, we understand your frustrations with the rooms being so close to the front desk. Unfortunately, it is so hard to control the noise levels in the lobby. We don't have an elevator so the only way to offer handicap accessible rooms was to put them on ground floor. Please accept my apologies.
Stephen, thank you for the good review and the kind words. We look forward to seeing you back.
10/10 Excellent
Janet
Feb 27, 2024
Friendly staff. Close to airport.
Janet
Stayed 1 night in Feb 2024
Response from Anita Johnson on Feb 28, 2024
Janet, your kind words mean a lot to us. We hope you have a great week and come see us again in your travels.
10/10 Excellent
Julie
Feb 26, 2024
Julie
Stayed 1 night in Feb 2024
Response from Anita Johnson on Mar 21, 2024
Thank you, JulieWe appreciate your kindness!
6/10 Okay
Mark
Travelled with pets, Travelled with partner
Feb 26, 2024
Disliked: Property conditions & facilities
Newly refurbished pool and hot tub in poor condition, no cover on water return on hot tub causing my wifes foot to be injured by the suction
pressure, also the chemistry in the hot tub was so off that it caused us both to cough terribly.
Mark
Stayed 1 night in Feb 2024
Response from Anita Johnson on Feb 26, 2024
Dear Mark, thank you for your review, we take our guest safety serious and we are addressing this issue as we speak. I want to apologize for any issues that you experienced.
10/10 Excellent
Erin
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Clean updated room but small. The bathroom had a small toilet and shower. No water pressure either. I had interactions with 3 different shifts, and none of them were friendly. I would not stay here again.
Vince
Stayed 2 nights in Feb 2024
Response from Anita Johnson on Feb 26, 2024
Dear Vince, thank you for taking the time to give us feedback on your stay. We are checking on the water pressure to see if it was a one time issue or a on going issue. As for the staff friendliness we will address this, we always get the best reviews and comments for the staff. Come see us again and let us give you better customer service.
I have stayed here previously n liked the facility
It’s close to the airport which is convenient for early flights out
I will stay here in the future
William
Stayed 1 night in Feb 2024
Response from Anita Johnson on Feb 22, 2024
Thank you, William. We appreciate you taking the time to give us a great review. We love that we are the closest hotel, to the airport. Come see us again in your travels.
Pro: This place was clean and pretty quiet.
Con: someone smoking weed in the building and it was terrible. Our room had it coming in through the door. This happened 3 or 4 times.
The door gap on our room was bad. I used towels to stuff in the cracks to keep the weed and light out.
Dax
Stayed 1 night in Feb 2024
Response from Anita Johnson on Feb 19, 2024
Dax, please accept our apologies. We have went an extra step in trying to put an end to the smoking of any sort in our rooms. We are installed fresh air sensors that are to notify us of any smoking. We know that doesn't remove your frustrations. Come see us again in the future. We are looking into the maintenance of the door.
The gentleman at the front desk was friendly, kind, and very helpful. My room was clean, quiet, and felt safe where I was being a solo traveler. Would stay again.
Amanda
Stayed 1 night in Dec 2023
Response from Anita Johnson on Feb 13, 2024
Amanda, we want to thank you for the awesome review. Jay will be happy to hear your kind words. We are so happy you felt safe and everything was clean and fresh. We look forward to seeing you again!
8/10 Good
Holly
Feb 8, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is clean and well managed. The dog run is really nice.
Holly
Stayed 1 night in Feb 2024
Response from Anita Johnson on Feb 8, 2024
Holly, thank you for taking the time to give us a great review. We really appreciate your thoughts. We are very happy to have a enclosed dog run for our guest to let their furry dog to run. Come see us again!