Indoor pool, outdoor pool
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Reviews of Sure Hotel by Best Western Bordeaux Aeroport

3 out of 5
Sure Hotel by Best Western Bordeaux Aeroport
3 Avenue Roland Garros, Merignac, Gironde

Reviews

7.0

Good

Rating 10 - Excellent. 77 out of 416 reviews" "
Rating 8 - Good. 159 out of 416 reviews" "
Rating 6 - Okay. 104 out of 416 reviews" "
Rating 4 - Poor. 54 out of 416 reviews" "
Rating 2 - Terrible. 22 out of 416 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Abdennadher

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Abraham on Mar 6, 2020
Merci pour avoir pris le temps de partager votre avis en ligne et à bientôt j'espère lorsque vous serez de nouveau de passage vers Bordeaux. Cordialement, Abraham Directeur

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated and appointed for the airport
Despite arriving at near midnight, a warm and friendly welcome awaited me. The room was well appointed and included tea and coffee facilities plus welcome sweets. The room was an excellent size as was the bathroom that was only let down by the shower floor that was rather in need of updating. Bedding and towels were clean and of good quality. Breakfast offered a good mixture of hot and cold food and drinks and friendly staff. I took advantage of the free shuttle to the terminal building but the taxi was late in arriving which I gather was not the norm. Fortunately, for myself and fellow travellers, we had time in hand :)
Stayed 1 night in Jan 2020

6/10 Okay

Raymon

Liked: Property conditions & facilities
No restaurant so don't stay there
Hotel ok for the price but no restaurant and they recommended ordering a pizza to the room, despite making it totally clear that i am vegan and lactose intolerant they put ordinary cheese on it so i spent the night being sick in the bathroom. They might say that is not the hotels fault but it is as they did not offer me food in house, so i will never stay there again.
Stayed 1 night in Nov 2019

6/10 Okay

PH, Texas, USA

Liked: Staff & service
Nothing to write home about... just mediocre services and accomodations. OK for a overnight stay.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
Got there late so the shuttle was not running. The hotel is badly signed so we had to walk around to find the entrance. The desk clerk was friendly and helped carry our bag. The room is very basic but clean. If your looking for a budget place go for it but I would not recommend
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff were excellent and very accommodating. The restaurant is now closed which was a disappointment. Still can’t beat location.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Convenient and close to the airport. That is about it. A little run down. The restaurant was closed both days that we were there. Easy parking if you have a car.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning. Only way to get air was to open sliding glass on to first floor parking lot.
Stayed 1 night in Sep 2019
Response from Abraham on Oct 17, 2019
Dear guest, I am sorry to read you did not fully appreciate your time with us recently. For information the air conditioning is fully available on the first floor, not on ground floor. Hope will have another try in the future for an improved experience. Best regards, Abraham Hotel Manager

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Abraham on Oct 19, 2019
Merci cher client pour avoir pris le temps de partager votre avis en ligne, en espérant pouvoir vous accueillir de nouveau pour une expérience améliorée! Sincèrement, Abraham Directeur

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but no restaurant, pool was closed, air conditioning didn’t work so very very uncomfortable
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Close to airport. Very helpful staff. Clean room. Very convenient if you are flying early.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Ideal location for transit between flights. Great staff. B
Stayed 1 night in Aug 2019

10/10 Excellent

Giorgio, Italy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff, location, neat rooms, nice pool, great shuttle service to terminals!
Stayed 1 night in Aug 2019
Response from Abraham on Aug 14, 2019
Many thanks for this great review Giorgio, glad to read you had a great time and enjoyed the pool, as well as our shuttle service to the airport! Best, Abraham Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Pool was good bed was comfy. Bathroom was disgusting mould in tiles and on ceiling had to ask to change rooms. Needs refurbishing ASAP.
Stayed 1 night in Aug 2019
Response from Abraham on Aug 8, 2019
Dear guest, thank you for your feedback. I am sorry to ready you did not fully appreciate your stay, mainly due to the quality of the allocated room. We have an ongoing maintenance program, though regret you could not see it in your room. On a more positive note, I am glad to see you enjoyed the quality of the bed. Hope to have the pleasure to welcome you back in the future. Best regards, Abraham / Hotel Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights. Rooms were adequate as it was hot we used the large fan in the room alot. Pool was excellent and the staff were very helpful. There wasnt much to do nearby but the Bus service was very good to get to the city centre in around 30mins if you can find the bus stop. Only bad points were the shuttle bus to airport only runs morning and evening and the hotel restaurant wasnt open at all.
Stayed 1 night in Jul 2019

6/10 Okay

benoit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning barely worked. No elevator, even though there are no rooms n ground floor. Only food available after 6:00 was order delivery of sushi or truly poor pizza. Abraham and staff went out of way to compensate, especially for the €15 taxi fare to go one mile across the parking lot to the terminal.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , late checkin available, 24 hour bar , lovely staff - no food available except breakfast but 5 mins drive for basic Mcdonalds open till 2 am , so fine for late flight arrival
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: price, proximity to Bordeaux Airport, pool, balcony and room size. Dislikes: no elevator, no working restaurent, state of facilities-it is time to renovate. Looks run down.
Stayed 1 night in Jul 2019

6/10 Okay

Micael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
15 minute walk to the airport. Has optional shuttle if you request in advance
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Could do with freshening up !!! Dirty in hallways and just generally a little tired and run down
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Check in way too long Appreciated the early breakfast which the hotel did not have before
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
It was an ideal hotel for a night before flight. Lovely large comfortable bed. The only thing I found a bit strange was only one sheet of toilet paper on the reel holder. Very good staff on the reception.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff. Cute coke a cola cafe for dinner and breakfast. Food good. Quiet despite being at the airport and full.
Stayed 1 night in Jun 2019

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
the hotel was great and upon arrival we wished we had arrived earlier to have the time to enjoy the swimming pool! staff was great and friendly. breakfast is served from 5 am.. we didn't realise and didn't take it sadly as we were leaving at 5 am.. it smelled really good.. next time we will! all the staff were really super lovely. only downside was that the restaurant was closed over the weekend and so on Sunday night and had to go to the airport for dinner. the sound of an American diner had excited us upon arrival.
Stayed 1 night in Jun 2019

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located for an overnight stop in transit. Functional, clean and with friendly staff.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to thank the reception for offering an 'accessible' room once they saw I was in a wheelchair, even though I hadn't booked one. Truly appreciate the attentiveness and the offer of the bigger room. Thank you!! Shows great leadership skills and equitable approach to customer service.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take this property for what it is....A nice place to stay overnight for an early departure at the Bordeaux Airport. The airport is just a minute away. Room was very quiet. The onsite restaurant was very good.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Located at site convenient to airport. Very bare room, no amenities. Bed comfortable. Had to pay for airport shuttle.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant being closed on the Friday evening was a pain after a long day out , was looking forward to be ing able to relax and ended up having to go elsewhere.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
It is very basic and somewhat old but is clean and comfortable with pleasant staff. Very convenient for the airport and with free parking.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
poor internet...only French TV...minimal breakfast
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean and quiet and the bed was comfortable. unfortunately the restaurant was shut and the bar was very small.
Stayed 1 night in May 2019

8/10 Good

Holly, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, got me to the airport for a very early flight, hot water and good internet. Perfect for an airport hotel.
Stayed 1 night in Apr 2019

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to airport. No food or restaurant on Sunday night No internet in our room. Both basic required elements for us
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay- won’t be the last
Last minute booking due to flight delay. Great service and comfortable stay.5 minutes walk from terminal - excellent value
Stayed 1 night in Feb 2019

8/10 Good

Phil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bottom of the list near Mérignac
Room was clean, but a bit sterile. The bathroom was absolutely tiny! Couldn’t sit on the toilet without leaning to the side because of the industrial TP holder. Terrible.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
No frills stay for overnight stay before heading to the airport early the next day. Free shuttle. Family room was comfortable for two adults and a child.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stop over
Good for stop over for early flight. Restaurant ciosed on Sunday but only 10 minutes from the Au Bureau
Stayed 1 night in Nov 2018
Response from Abraham on Dec 5, 2018
Dear guest, thank you for taking the time to share your feedback online. Glad to read you appreciated your stay as well as the short distance to the airport. Kind regards, Abraham / Hotel Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the airport, good, clean hotel
Literally next to the airport, it was surprisingly quiet for our very short overnight stay. Check-in/out was smooth, and the staff were friendly and arranged our shuttle to the airport right away. Not a new hotel, but well-kept and very clean. An elevator would have been nice. The restaurant was closed during our stay, but there were many other restaurants in the area.
Stayed 1 night in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Cadarnle, NZ

Liked: Cleanliness, staff & service, room comfort
Comfortable room, poor facilities.
When we arrived at Bordeaux Airport, we rang the hotel to find the next shuttle service was not for an hour, so we walked with our suitcases for the 15 minutes. The footpaths were often poor or non-existent, and crossing a large and busy roundabout was difficult. There was only one staff member to cover check-in and the bar. She couldn't find our booking so that took some time. The restaurant was shut as she said she had no staff. The choice was to renegotiate the roundabout to two hotels for dinner, or order from two takeaway/delivery menus, and eat in the hotel foyer/bar. As heavy rain was falling, we opted for the latter, which was exceptionally good sushi. The bed was comfortable, and the bathroom adequate.
Stayed 1 night in Oct 2018

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcome stop.
The motel was an average airport hotel but the personal was excellently. The rooms were pretty tight but had a wonderful walk in shower. The motel was well situated as it was very near the airport but which,when you came in from the western part of the U.S. Was very welcome
Stayed 1 night in Oct 2018

6/10 Okay

Yves

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018