Probably it is just bad luck. But when we arrived there was not reception staff, we were received and check in by the security staff who had instructions pre-arranged. Result, when going into the room, there was a guy already sleeping in the bed... (someone had checked him in , in our room and did not update the system). Definetly NOT the security person’ fault on the contrary he reacted fast and made all due calls and arranged for another room.
Secondly, the air conditioning never worked porperly it was very warm in the room and the worse part is that , the staff tries to explain to you why it is warm, and how AC function like if you NEVER had an AC in your life... Obviously, the explanation they gave me was total nonsense !