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"Well, getting to your room is limited to two slow moving elevators or stairs, parking was never a problem except they charge folks who are staying there $13 a night. The lot is controlled by a gate that I could never get to work right. The room itself while to fancy was clean but could have used an additional blanket instead of having the heater going. I didn't get any maid service after the first night (I stayed two) but I don't make a mess and didn't need it. Nothing to do there, its a here I am and there I go type place."

"Great, helpful staff, good property"

"No breakfast"

"While we love this hotel, this stay was frustrating! Between the constant clanging and banging day and nite and then our soaker tub not being able to hold water, on our anniversary weekend… no matter if we turned the knob left or right the tub would not hold water. We resulted in stuffing a wash cloth in the drain and refilling it several times! We chose Tacoma and this hotel for our anniversary weekend and it could have been better more like the last time. Upon letting staff know during checkout, he seemed apologetic though I am not sure this will be corrected. He explained the clanging and banging was due to the elevator mechanical room on the 26th floor(our suite was on the 24th) but the last 2 times we stayed in the same room we did not have this issue. I am frustrated that we had issues ok our special occasion especially because we love this hotel! "

"Clean room, exceptional breakfast and customer service. "

"Rooms were out dated ( dark and gloomy) . Pricey breakfast. Staff great with reliable shuttle service."

"Great place to stay by the airport"

"Yes it was"

"I arrived late and left early for a morning flight, so I barely got to experience the hotel. But the room was clean, spacious, and had everything I needed. What really stood out was the staff. Since I had to leave before breakfast started, they handed me a breakfast bag and let me grab a free cup of tea without hesitation. The shuttle driver was just as wonderful, courteous and full of energy at an ungodly hour, helped with my heavy luggage and pointed me in the right direction. Small gestures, big impression. Would stay again!​​​​​​​​​​​​​​​​"