Vue de la chambre

Hyatt Regency Coconut Point Resort & Spa – Avis

4.5 out of 5
Hyatt Regency Coconut Point Resort & Spa
5001 Coconut Rd, Bonita Springs, FL

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 691 avis sur 1000." "
Note de 8 – Bien, d’après 180 avis sur 1000." "
Note de 6 – Acceptable, d’après 71 avis sur 1000." "
Note de 4 – Médiocre, d’après 32 avis sur 1000." "
Note de 2 – Terrible, d’après 26 avis sur 1000." "

9,2/10

Propreté

9,2/10

Service et personnel

9,2/10

Commodités

9,2/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

valerie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
Regional Marketing Manager a répondu le 7 juill. 2023
Dear Valerie, It was a pleasure having you as our guest at Hyatt Regency Coconut Point Resort & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best, Brianna G.Regional Marketing Manager

8/10 – Bien

Ricky

Séjour de 3 nuits en avril 2022
HRCP a répondu le 11 mai 2022
Hello RIcky, Thank you for taking the time and reviewing our property. Come back soon!

10/10 – Excellent

joanne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Complexe magnifique
Complexe magnifique plage accessible par un bateau qu’il faut réserver (gratuit) plage avec parasols et chaises lors de nôtre séjour la mer n’etait pas très plaisante Beaucoup de piscine dont une piscine réservée aux adultes Restaurants snacks on peut ne pas bouger du complexe qui est vraiment magnifique très bien entretenu
Séjour de 2 nuits en août 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comme un club !
Idéal en famille avec des enfants quelque soit leurs âges. L’hôtel est grand mais reste convivial et surtout familial. Il y a plusieurs piscines, une adaptée à chaque âge avec de nombreux toboggans. L’hotel dispose d’une île privée accessible en bateau (inclus dans le tarif de la chambre), une vraie sensation d’exclusivité et surtout loin du monde. L’hotel dispose de 4 restaurants avec toute une gamme de tarifs (nous avons dîné 2 fois pour 115$ à 4). Architecture très aérée et verdoyante, aucune impression de trop de monde. Vraiment de beaux souvenirs !
Séjour de 2 nuits en août 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Simplement parfait, chambre, hôtel, service, personnel, extérieur et accès à une île donnant sur le golf du Mexique par navette
Séjour de 1 nuit en février 2019

10/10 – Excellent

christiane, dijon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personnel très disponible si problème très efficie
Endroit dépaysant et impeccable Nouvelle décoration classe
Séjour de 1 nuit en novembre 2017

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great
Séjour de 2 nuits en mai 2024
Resort Team a répondu le 20 mai 2024
Dear Richard, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Resort Team

10/10 – Excellent

Lisbeth, Miami

Séjour de 2 nuits en avril 2024
Resort Team a répondu le 2 mai 2024
Dear Lisbeth, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Coconut Point Resort & Spa. We hope to have the pleasure of doing so again on your next visit to the area.Best, Resort Team

10/10 – Excellent

Kevin J

Points forts : Propreté
Séjour de 3 nuits en avril 2024
Resort Team a répondu le 23 avr. 2024
Dear Kevin J, We are thrilled you had an excellent stay at Hyatt Regency Coconut Point Resort & Spa, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best, Resort Team

10/10 – Excellent

Laurence

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I’ve been here twice before but not for a number of years. Since my last visit they’ve remodelled the place - all rooms were refreshed in 2022 and all of the common areas have also been redecorated. It’s a beautiful resort hotel. My corner room had views from 2 sides with a furnished balcony and a step out balcony in the bedroom and a full glass wall in the bathroom!!! The room was very pleasantly decorated - sort of lightweight 1950s. As it’s all new furnishings everything works and no leaky taps, grungy grout in the shower etc. The swimming pool area is fantastic. An adults pool, a waterfall pool and a large kids pool with a big slide has been joined recently by a lazy river pool. Loads of space to sit out. Cannot recommend this place enough to anyone who wants a proper resort hotel in easy reach of Naples, Fort Myers and the other locations on this coast. If you are looking for a small boutique hotel - look elsewhere!!! PS: breakfast was included in my room rate and the buffet was excellent.
Séjour de 5 nuits en avril 2024
Resort Team a répondu le 20 avr. 2024
Dear Laurence, Thank you for being our valued guest at Hyatt Regency Coconut Point Resort & Spa. We're thrilled to hear that you appreciated the enhancements we've made since your previous visit! It's a pleasure to know that you enjoyed the refreshed rooms, redesigned common areas, and the stunning views from your corner room. We take pride in offering a comfortable and contemporary environment for our guests, ensuring that every aspect of their stay is enjoyable. We are also grateful for your kind feedback about the swimming pool area and our breakfast buffet. Thank you for your recommendation, and we look forward to welcoming you back for another memorable stay in the future!Best, Resort Team

10/10 – Excellent

Lindsey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Resort Team a répondu le 21 avr. 2024
Dear Lindsey, Thank you for the outstanding rating. We are delighted that we were able to provide you with a satisfying stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 – Excellent

Jeaneane

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
❤️❤️❤️❤️❤️
Séjour de 1 nuit en mars 2024
Resort Team a répondu le 18 avr. 2024
Dear Jeaneane, Thank you for the lovely review. We are delighted that from check-in through check-out, we were able to provide you with an enjoyable stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 – Excellent

Christina

Séjour de 2 nuits en avril 2024
Resort Team a répondu le 8 mai 2024
Dear Christina, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 – Excellent

Megan Kristine

Points forts : Propreté
Séjour de 5 nuits en mars 2024
Resort Team a répondu le 5 avr. 2024
Dear Megan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 – Excellent

Yanko, Biscayne Park

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel
Séjour de 2 nuits en mars 2024
Resort Team a répondu le 1 avr. 2024
Dear Yanko, It is genuinely heartwarming to know you enjoyed everything about your time at Hyatt Regency Coconut Point Resort & Spa. Your excellent rating means the world to us, and we hope to have the pleasure of hosting you again soon.Best, Resort Team

10/10 – Excellent

Lindsay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Resort Team a répondu le 2 avr. 2024
Dear Lindsay, We are happy you chose Hyatt Regency Coconut Point Resort & Spa for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best, Resort Team

10/10 – Excellent

Todd

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Family friendly. Great water park.
Resort Team a répondu le 29 mars 2024
Dear Todd, We're delighted to hear that you found Hyatt Regency Coconut Point Resort & Spa family-friendly and enjoyed our fantastic water park! Providing memorable experiences for all guests is our priority, and we're thrilled that you had a great time at our resort. Thank you for your positive feedback, and we hope to welcome you back for another wonderful stay soon!Best, Resort Team

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing pools and fun for kids! Lots of places to eat off property too
Séjour de 4 nuits en mars 2024
Resort Team a répondu le 28 mars 2024
Dear Melissa, We are thrilled you enjoyed the amazing pools and family-friendly atmosphere at Hyatt Regency Coconut Point Resort & Spa! It's fantastic to know that there were plenty of dining options nearby to enhance your stay. Thank you for your positive feedback, and we hope to welcome you back for another wonderful experience soon!Best, Resort Team

8/10 – Bien

barbara

Points forts : Service et personnel, commodités
the outdoor furniture needs more attention--stains on fabric.
Séjour de 12 nuits en février 2024
Regional Marketing Manager a répondu le 20 févr. 2024
Dear Barbara, Thank you for your feedback regarding your recent stay at Hyatt Regency Coconut Point Resort & Spa. We are committed to ensuring a satisfying visit for every guest; therefore, we appreciate you letting us know about your experience. Your insights regarding the outdoor furniture are invaluable, and we'll strive to ensure an improved experience for future guests. We value your satisfaction, and we'd be thrilled to have the opportunity to welcome you back soon.Best, Brianna G.Regional Marketing Manager

8/10 – Bien

anna, Bradenton

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love coming here to let the kids play and enjoy water slides
Séjour de 2 nuits en février 2024
Regional Marketing Manager a répondu le 20 févr. 2024
Dear Anna, Thank you for being our guest and sharing your delightful feedback. We're thrilled to learn that you and your family enjoyed your time at Hyatt Regency Coconut Point Resort & Spa, especially with the water slides! It's our pleasure to provide a fun and memorable experience for guests of all ages. We loved having you as our guest, and we look forward to welcoming you back for more adventures and relaxation at our resort.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Daniel

Séjour de 5 nuits en février 2024
Regional Marketing Manager a répondu le 21 mars 2024
Dear Daniel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Coconut Point Resort & Spa; we hope to see you again soon. Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Jorge L

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Muy buenas condiciones el personal muy profesional todo fue excelente lo voy a volver a repetir muy pronto
Séjour de 2 nuits en janvier 2024
Regional Marketing Manager a répondu le 29 janv. 2024
Dear Jorge L, Thank you for your wonderful review of Hyatt Regency Coconut Point Resort & Spa! We are thrilled you enjoyed your stay and appreciated our excellent conditions and professional staff. It would be our pleasure to welcome you back for another exceptional experience very soon.Best, Brianna G.Regional Marketing Manager

8/10 – Bien

kelly

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the property. Rooms need a refresh
Séjour de 1 nuit en décembre 2023
Regional Marketing Manager a répondu le 27 janv. 2024
Dear kelly, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa! We're thrilled to hear you loved our property. Your feedback about the rooms is valuable, and we appreciate your input. Our commitment to providing a positive experience remains a top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best, Brianna G.Regional Marketing Manager

8/10 – Bien

kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Resort nice. Rooms need upgraded
Séjour de 1 nuit en décembre 2023
Regional Marketing Manager a répondu le 28 déc. 2023
Dear kelly, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa! We appreciate your feedback. We're pleased you enjoyed our resort and value your input regarding the rooms. Rest assured, we continuously strive to enhance our guests' experience, and your comments are valuable in that process. We hope to welcome you back for another enjoyable stay with us.Best, Brianna G.Regional Marketing Manager

4/10 – Médiocre

Zachary

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
It is a nice property however it is not a good value in my opinion. This is very much run and feels like a business not a resort stay. If some company is paying for everything I think it makes sense but not for a family stay. Every single thing costs additional. Parking, coffee, snacks, resort fee, etc.. on top of a normal sized room for $600 a night. Which is fine if you want to overpay for what you get. I would look elsewhere unless your a family and you need to pay another $300 a night because it has the little waterslides.
Regional Marketing Manager a répondu le 17 déc. 2023
Dear Zachary, We appreciate your feedback regarding your recent stay. It isn't very reassuring to hear that your experience didn't align with your expectations regarding value and additional costs. We aim to offer an exceptional and balanced experience for both business and leisure guests. Your observations about the pricing structure and added expenses are noted, and we'll take them into consideration as we continually review and refine our offerings. We understand your perspective and apologize for any inconvenience caused. We hope that in the future, we may have the chance to provide a more enjoyable and fulfilling experience should your travels bring you back to the area.Best, Brianna G.Regional Marketing Manager

8/10 – Bien

Christina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Regional Marketing Manager a répondu le 5 févr. 2024
Dear Christina, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Coconut Point Resort & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
Regional Marketing Manager a répondu le 11 déc. 2023
Dear Andrew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa.Best, Brianna G.Regional Marketing Manager

8/10 – Bien

Terrence

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023
Regional Marketing Manager a répondu le 7 déc. 2023
Dear Terrence, Thank you for sharing the nice rating about your experience at Hyatt Regency Coconut Point Resort & Spa. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great vacation spot
Very much a resort feel. Pools are GREAT! Rooms very quiet and well appointed
Séjour de 4 nuits en novembre 2023
Regional Marketing Manager a répondu le 6 déc. 2023
Dear Carol, It's wonderful to hear you enjoyed your vacation at Hyatt Regency Coconut Point Resort & Spa! We are thrilled that you found the resort ambiance inviting and the pools fantastic. Our aim is to provide a serene and comfortable experience for our guests. Thank you for your positive feedback, and look forward to your next visit!Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Carol

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel and grounds are beautiful. The staff couldn't have been nicer.
Séjour de 2 nuits en novembre 2023
Regional Marketing Manager a répondu le 30 nov. 2023
Dear Carol, We're thrilled you found Hyatt Regency Coconut Point Resort & Spa beautiful and enjoyed the exceptional service provided by our staff. Thank you for your kind words, and we hope to welcome you back soon for another wonderful stay!Best, Brianna G.Regional Marketing Manager

8/10 – Bien

Robert

Séjour de 4 nuits en novembre 2023
Regional Marketing Manager a répondu le 17 déc. 2023
Dear Robert, We appreciate you taking the time to leave your kind rating for Hyatt Regency Coconut Point Resort & Spa. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Cheryl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Exvellent
Séjour de 4 nuits en novembre 2023
Regional Marketing Manager a répondu le 24 nov. 2023
Dear Cheryl, Thank you for your outstanding review! We are delighted that we exceeded your expectations and that you had an excellent stay at our resort. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Monica

Points forts : Propreté, état et installations de l’hébergement
Awesome
Séjour de 4 nuits en novembre 2023
Regional Marketing Manager a répondu le 23 nov. 2023
Dear Monica, We are thrilled you found your stay at Hyatt Regency Coconut Point Resort & Spa awesome! Your satisfaction means the world to us. We look forward to welcoming you back soon for another fantastic experience!Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Ronald

Séjour de 1 nuit en novembre 2023
Regional Marketing Manager a répondu le 20 nov. 2023
Dear Ronald, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Coconut Point Resort & Spa. We hope to have the pleasure of doing so again the next time you are in Bonita Springs.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A Night in Bonita
It was a short visit, but it was good. Overall, my room was stunningly beautiful. My only complaint was around not receiving hot water while showering until almost ten minutes into it! Also, while I enjoyed the view, the noise from the conference reception was annoyingly loud. If there are these kinds of functions happening at the resort like that one routinely, not sure I would return expecting a quiet respite in the future.
Séjour de 1 nuit en novembre 2023
Regional Marketing Manager a répondu le 15 nov. 2023
Dear Guest, Thank you for sharing your experience at Hyatt Regency Coconut Point Resort & Spa. We are delighted to hear that you found the room stunningly beautiful. We apologize for the inconvenience with the hot water delay and the noise from the conference reception. Your feedback is valuable, and we'll address these concerns to ensure a more seamless experience for our guests. Despite these issues, we hope you consider returning, and we look forward to providing you with a quieter and more enjoyable stay in the future.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Ray

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to stores and redtaurants in casa you donr want to eat in hotel restaurants. Breakfast is realky good, all you need without being fancy. Hotel proeprty is very clean and staff is very kind and helpful. Slides are very fun and usaukky no line to enjoy them. One thing o point out and it was the path to the duck was close so no travel to the beach island. Other than that it was great
Séjour de 2 nuits en novembre 2023
Regional Marketing Manager a répondu le 13 nov. 2023
Dear Ray, We are delighted you had a great experience at Hyatt Regency Coconut Point Resort & Spa! It's wonderful that you enjoyed our delicious breakfast, clean facilities, and fun slides. Our team appreciates your kind words, and we regret any inconvenience caused by the temporary closure of the path to the beach island. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit in the future!Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Elizabeth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This resort exceeded our expectations!! Everyone was amazing!! The room was spacious and had everything yiu could possibly need. From pools.. to fire pits.. to great food fro morning till night the resort had it all! We already are looking to go back and bring our family and friends!
Séjour de 2 nuits en octobre 2023
Regional Marketing Manager a répondu le 2 nov. 2023
Dear Elizabeth, We are thrilled that Hyatt Regency Coconut Point Resort & Spa exceeded your expectations. It's wonderful to know that you found our rooms spacious and well-equipped, enjoyed the various amenities, and had a great dining experience. We appreciate your positive feedback and look forward to welcoming you back with your family and friends for another exceptional stay.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

George

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Regional Marketing Manager a répondu le 31 oct. 2023
Dear George, We appreciate you taking the time to leave your kind rating for Hyatt Regency Coconut Point Resort & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Michael

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing location and amenities
Séjour de 1 nuit en octobre 2023
Regional Marketing Manager a répondu le 27 oct. 2023
Dear Michael, We appreciate you sharing your thoughtful feedback with other travelers. We are glad you thoroughly enjoyed your time with us and liked our amenities. We couldn't agree with you more; our convenient location is perfect for exploring all that Bonita Springs offers! Thank you for choosing Hyatt Regency Coconut Point Resort & Spa, and we hope to welcome you back soon.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Krystal

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Family friendly, wonderful staff at the pool, pool & other amenities were amazing!
Séjour de 1 nuit en octobre 2023
Regional Marketing Manager a répondu le 24 oct. 2023
Dear Krystal, We are delighted to hear you had a family-friendly experience at Hyatt Regency Coconut Point Resort & Spa. Our dedicated staff and amazing pool and amenities are here to create lasting memories for our guests. Your positive feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Dianelys

Séjour de 4 nuits en octobre 2023
Regional Marketing Manager a répondu le 7 nov. 2023
Dear Dianelys, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Coconut Point Resort & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future.Best, Brianna G.Regional Marketing Manager

2/10 – Terrible

Taisha

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
Regional Marketing Manager a répondu le 17 oct. 2023
Dear Taisha, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Ronda

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Regional Marketing Manager a répondu le 16 oct. 2023
Dear Ronda, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Hyatt Regency Coconut Point Resort & Spa your home away from home whenever your travels bring you to our area.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Paul

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2023
Regional Marketing Manager a répondu le 16 oct. 2023
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Hyatt Regency Coconut Point Resort & Spa; we hope to see you again soon. Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Imad, sun city center

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and fast check in, awesome Pools, Lazy River, water slides, Hot Tub, Restaurant's, ....
Séjour de 2 nuits en octobre 2023
Regional Marketing Manager a répondu le 12 oct. 2023
Dear Imad, We're thrilled you had a fantastic experience at Hyatt Regency Coconut Point Resort & Spa! Thank you for highlighting our friendly service and the numerous amenities we offer, including the pools, Lazy River, and restaurants. We look forward to welcoming you back for another wonderful stay.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

David

Séjour de 3 nuits en octobre 2023
Regional Marketing Manager a répondu le 13 oct. 2023
Dear David, It was a pleasure receiving your fantastic rating for Hyatt Regency Coconut Point Resort & Spa. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Robert

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en octobre 2023
Regional Marketing Manager a répondu le 12 oct. 2023
Dear Robert, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Hyatt Regency Coconut Point Resort & Spa, we invite you to come back and stay with us again whenever you are in the area!Best, Brianna G.Regional Marketing Manager

8/10 – Bien

Carlos

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
The waiting time at the front desk was ridiculous during check in and check out. Never could find or access the concierge. There were no rooms available at the time of arrival so my room was assigned to me until 4pm.
Séjour de 1 nuit en octobre 2023
Regional Marketing Manager a répondu le 10 oct. 2023
Dear Carlos, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Tiffany

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en septembre 2023
Regional Marketing Manager a répondu le 7 oct. 2023
Dear Tiffany, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 – Excellent

Vito

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Regional Marketing Manager a répondu le 4 oct. 2023
Dear Vito, Thank you for your outstanding rating! We are delighted that we exceeded your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager