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Reviews of Radisson Bogota Metrotel

4 out of 5
Radisson Bogota Metrotel
Calle 74, No.13-27, Bogotá, Distrito Capital

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 999 reviews" "
Rating 8 - Good. 285 out of 999 reviews" "
Rating 6 - Okay. 121 out of 999 reviews" "
Rating 4 - Poor. 51 out of 999 reviews" "
Rating 2 - Terrible. 47 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and friendly staff
Stayed 1 night in Apr 2024
Response from Departamento de Reservas on May 21, 2024
Dear Ehsan, we hope to have you back soon, thank you very much for your comment and rating. We are very happy to know that your stay with us was a good experience.

6/10 Okay

Joshua

Liked: Staff & service
The food at the hotel is a bit expensive- got a small bowl of soup and was $10. Also, my bathroom had female hair under the vanity. I checked in an hour early and the staff member did not charge me this time.
Stayed 1 night in May 2024
Response from Departamento de Reservas on May 21, 2024
Dear Joshua,Thank you for the comment and rating, as this helps us to improve. We will validate with the area in charge what happened regarding what happened inside the room

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very good building with great services and staff. I loved the breakfast buffet that is included in the fee
Stayed 2 nights in May 2024
Response from Brayan Orjuela on May 16, 2024
Dear Juliana, we hope to have you back soon, thank you very much for your rating and comments. We are very happy to know that your stay with us was a good experience.

6/10 Okay

Scott, Las vegas

Liked: Cleanliness, staff & service
No aircondition
Stayed 2 nights in May 2024
Response from Brayan Orjuela on May 15, 2024
Best regards, Indeed we do not have air conditioning in all rooms, our maintenance team and management is working hard to improve all rooms. However, this will take an extended period of time.

6/10 Okay

Joshua

Was an ok stay. I checked in 2 hours early and was told I’m being charged $40 , I obliged since I travel for a whole day and needed rest. But feel this was excessive for 2 hours away from my check in. The meals for lunch and dinner are a bit expensive compared to local food, they also ask if you want to tip but don’t show you how much. The front counter staff are super nice and very helpful.
Stayed 1 night in May 2024
Response from Claudia Espitia on May 13, 2024
Dear Joshua, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to hear that your stay with us was a good experience.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a safe area.
Stayed 4 nights in May 2024
Response from Claudia Espitia on May 11, 2024
Dear Judith, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to hear that your stay with us was a good experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my choice when I’m in Bogotá. Everything about this hotel is great.
Stayed 4 nights in May 2024
Response from Claudia Espitia on May 7, 2024
Dear Daniel, thank you for choosing us, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.

10/10 Excellent

ISRAEL

Liked: Cleanliness, staff & service, property conditions & facilities
My 3rd time to stay there is reliable, very good service for great rates
Stayed 1 night in Apr 2024
Response from Brayan Orjuela on Apr 29, 2024
Estimado Israel, esperamos tenerlo pronto de regreso, muchas gracias por su calificación. Nos alegra mucho saber que su estadía con nosotros fue una buena experiencia.

10/10 Excellent

Elvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked hotel services, Safety inside and outside the hotel. Breakfast excellent. Friendly staff.
Stayed 5 nights in Apr 2024
Response from Brayan Orjuela on Apr 29, 2024
Dear Henry, we hope to have you back soon, thank you very much for your rating and comment. We are very happy to know that your stay with us was a good experience

8/10 Good

Aharon

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice staff but very old and run down hotel
Stayed 2 nights in Apr 2024
Response from Claudia Espitia on Apr 25, 2024
Dear Aharon, we are sorry to hear that your stay was not what you expected, we really apologize, we are currently under renovation. Your comments are very important to us as they help us to improve.

10/10 Excellent

FELIPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was outstanding, especially at the restaurant. Clean and comfortable room and well located hotel.
Stayed 3 nights in Apr 2024
Response from Brayan Orjuela on Apr 24, 2024
Dear Felipe, we hope to have you back soon, thank you very much for your rating and comment. We are very happy to know that your stay with us was a good experience.

8/10 Good

miguelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad en lo general es muy limpia el personal muy amable en especial el ares del restaurante todos son excelente. Ecepto un problema k se fue la luz en el hotel como por 5 horas lo cual me hiso perder una reserva en un restaurante devido a este inconveniente
Stayed 4 nights in Apr 2024
Response from Brayan Orjuela on Apr 22, 2024
Estimada Miguelina, muchas gracias por su calificación y comentario. Nos alegra mucho saber que su estadía con nosotros fue una buena experiencia. Nuestro equipo de mantenimiento trabaja arduamente para resolver estos detalles que se presentan

10/10 Excellent

JOSEPH F

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff super friendly and helpful Nice property
Stayed 4 nights in Apr 2024
Response from Claudia Espitia on Apr 15, 2024
Dear Joseph, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.

10/10 Excellent

julianus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beds a little hard very good breakfast
Stayed 4 nights in Apr 2024
Response from Claudia Espitia on Apr 15, 2024
Dear Julianus, we are sorry to hear that your stay was not what you expected regarding our beds, we really apologize for what happened, your comments are very important for us because they help us to improve; we hope to have you back to enjoy again our breakfast.

10/10 Excellent

ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Claudia Espitia on Apr 15, 2024
Dear Ivan, we hope to have you back soon, thank you very much for you rating. We are very happy to know that your stay with us was a good experience.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a safe zone walkable restaurants
Stayed 3 nights in Apr 2024
Response from Claudia Espitia on Apr 12, 2024
Good morning Mr Carlos, Thank you for your comment, of course we are not in an area close to restaurants that can be visited on foot. We hope you had a pleasant stay with us and look forward to seeing you again soon.

10/10 Excellent

Wesley

Stayed 3 nights in Apr 2024
Response from Claudia Espitia on May 3, 2024
Estimado Wesley, esperamos tenerte pronto de regreso, muchas gracias por tu calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

ricardo

Liked: Property conditions & facilities
Muy bien servicio
Stayed 4 nights in Apr 2024
Response from Paola Muñoz on Apr 8, 2024
Estimado Ricardo, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

6/10 Okay

Ann

Stayed 6 nights in Feb 2024
Response from Paola Muñoz on Apr 5, 2024
Estimada Ann, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos gustaria saber, si algo en tu estadia hizo que no fuera 100% satisfactoria.

4/10 Poor

Angelo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I like the location of the property and the breakfast. The staff is usually nice, however, I asked them about my upgrade and VIP treatment and they said they knew nothing of such, which changed my vacation mode.
Stayed 1 night in Mar 2024
Response from Paola Muñoz on Apr 2, 2024
Dear, we are sorry that your stay was not what you expected, we really apologize for what happened, your comments are very important to us because they help us to improve; we will validate what happened.

8/10 Good

Miliene, Oranjestad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is you can hear everything that your neighbor is doing Other then that. 24hour staff services Clean and safe place Breakfast us delicious
Stayed 4 nights in Mar 2024
Response from Paola Muñoz on Apr 2, 2024
Dear , we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paola Muñoz on Apr 2, 2024
Estimado, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brayan Orjuela on Apr 20, 2024
Estimado Francisco, esperamos tenerlo pronto de regreso, muchas gracias por su comentario y calificación. Nos alegra mucho saber que su estadía con nosotros fue una buena experiencia.

10/10 Excellent

Adiel

Stayed 3 nights in Mar 2024
Response from Brayan Orjuela on Apr 19, 2024
Estimado Adiel, esperamos tenerlo pronto de regreso, muchas gracias por su comentarios y calificación. Nos alegra mucho saber que la estadía con nosotros fue una buena experiencia

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!!! Great location and very safe.
Stayed 9 nights in Mar 2024
Response from Paola Muñoz on Mar 30, 2024
Estimado , esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Respectful much improvement from the last time. Room upgrade was excellent I would stay @ this hotel next time I am in Bogota
Stayed 10 nights in Mar 2024
Response from Paola Muñoz on Mar 22, 2024
Estimado , esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

4/10 Poor

Francine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Had some issues with our room, but the staff was very friendly and gave us to another room quickly
Stayed 7 nights in Feb 2024
Response from Paola Muñoz on Mar 19, 2024
Apreciado , lamentamos que tu estancia no haya sido lo que esperabas, realmente ofrecemos un disculpa por lo sucedido, tus comentarios son muy importantes para nosotros pues nos sirven para mejorar; validaremos lo sucedido.

8/10 Good

Stefan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ceilings of the buildings are substantially too low and the guestrooms are dark and look outdated. Cold atmosphere. For this reasons, I will not go back.
Stayed 2 nights in Feb 2024
Response from Paola Muñoz on Mar 2, 2024
Good afternoonDear, we are sorry that your stay was not what you expected, we really apologize for what happened, your comments are very important to us because they help us to improve.

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, staff & service
Average rooms
Stayed 3 nights in Feb 2024
Response from Paola Muñoz on Mar 2, 2024
Good afternoonDear, we are sorry that your stay was not what you expected, we really apologize for what happened, your comments are very important to us because they help us to improve.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
I would think that being a VIP that the benefits would be a little better
Stayed 14 nights in Feb 2024
Response from Paola Muñoz on Feb 26, 2024
Estimada, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

Roldan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Paola Muñoz on Feb 26, 2024
Estimada, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

ghulam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Paola Muñoz on Feb 26, 2024
Estimado, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

8/10 Good

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Paola Muñoz on Mar 20, 2024
Estimada, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Paola Muñoz on Feb 22, 2024
Apreciado , lamentamos que tu estancia no haya sido lo que esperabas, realmente ofrecemos un disculpa , tus comentarios son muy importantes para nosotros pues nos sirven para mejorar; podrias indicarnos por favor que no hizo que tu estancia fuera 100% placentera?

10/10 Excellent

angeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kindness of the staft. They have excellent buffet J
Stayed 9 nights in Feb 2024
Response from Paola Muñoz on Feb 22, 2024
Estimada, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Estadía
Realmente fue una excelente experiencia, calidad humana desde que realizamos el Check In hasta que hicimos que el Check Out. Servicios de calidad en todos los aspectos, alimentación, hospedaje, limpieza.. todos muy atentos, educados y con excelente servicio al cliente
Stayed 7 nights in Feb 2024
Response from Paola Muñoz on Feb 20, 2024
Estimada, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. My Spanish is poor and their English was quite good. Enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Paola Muñoz on Feb 21, 2024
Estimado , esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

8/10 Good

Victoria

Stayed 1 night in Feb 2024
Response from Paola Muñoz on Feb 21, 2024
Estimada, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

6/10 Okay

Abraham, Fort Lauderdale

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Feb 2024
Response from Claudia Espitia on Feb 15, 2024
Estimado Abraham, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

8/10 Good

Mohammadreza, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Paola Muñoz on Mar 20, 2024
Estimado , esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay
I enjoyed just about everything the hotel had to offer. Service was excellent. I was checked in efficiently (and early!) and was quickly up to my room. The room had a little kitchenette, sitting area, good sized TV (with lots of channels), a huge king sized bed, and nice bathroom. Hotel is an older building but I enjoyed the contrast between the modern room and the older finishings. Asked the front desk for assistance twice and they were prompt and attentive each time. Breakfast had a lot of choice. All sorts of fruits, pastries, cold cuts, various local dishes, and a good variety of hot dishes as well. I stayed a few days and didn't get bored with the choices. Some people complained about the temperature in the rooms but I found my room to be comfortable. Neighborhood was great -- lots of restaurants, shops, convenience stores, etc. within a 5-10 minute walk. Lots going on, always busy. Felt safe every time I went out. Overall a great property. It would be my first choice if I was going back to Bogota.
Stayed 5 nights in Jan 2024
Response from Paola Muñoz on Feb 14, 2024
Dear , we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 5 nights in Feb 2024
Response from Paola Muñoz on Feb 14, 2024
Estimado , esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable price, central and walkable area
Stayed 2 nights in Feb 2024
Response from Paola Muñoz on Feb 20, 2024
Estimado , esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

Betsy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an excellent base for a week in Bogota for meetings. Staff was very helpful, the gym is excellent, location is central to Bogota's business district.
Stayed 8 nights in Jan 2024
Response from Claudia Espitia on Feb 6, 2024
Dear Betsy, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Waklable
Stayed 2 nights in Feb 2024
Response from Claudia Espitia on Feb 4, 2024
Estimado Antonio, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

10/10 Excellent

ED

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024
Response from Claudia Espitia on Feb 4, 2024
Estimado Ed, esperamos tenerte pronto de regreso, muchas gracias por tus comentarios y calificación. Nos alegra mucho saber que tu estadía con nosotros fue una buena experiencia.

4/10 Poor

Nagib, Quito

Business traveller, Travelled with partner
Liked: Cleanliness
He venido hospedándome en esta VIP desde hace 3 años y el nivel de calidad ha venido en franco descenso.. 0 upgrade.. 0 amenities ni una botella con agua.. el desayuno viene de mal en peor.. le daré una oportunidad más por que a pesar de ciertas cosas quiero mucho y me gusta alojarme aquí..
Stayed 2 nights in Jan 2024
Response from Claudia Espitia on Feb 6, 2024
Apreciado Nagib, lamentamos que tu estancia no haya sido lo que esperabas, tus comentarios son muy importantes para nosotros pues nos sirven para mejorar; validaremos lo sucedido.

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Paola Muñoz on Mar 20, 2024
Apreciado , lamentamos que tu estancia no haya sido lo que esperabas, realmente ofrecemos un disculpa por lo sucedido, tus comentarios son muy importantes para nosotros pues nos sirven para mejorar; validaremos lo sucedido.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location
Stayed 5 nights in Jan 2024
Response from Claudia Espitia on Feb 4, 2024
Dear Emmanuel, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.

10/10 Excellent

A., WESTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, and always ready to make sure we have a pleasant stay.
Stayed 3 nights in Jan 2024
Response from Claudia Espitia on Jan 23, 2024
Dear Aydee, we hope to have you back soon, thank you very much for your comments and rating. We are very happy to know that your stay with us was a good experience.