Bar (on property)

Reviews of Starved Rock Motor Inn Travelodge by Wyndham

2 out of 5
Starved Rock Motor Inn Travelodge by Wyndham
2110 N Bloomington St., Streator, IL

Reviews

6.2
Rating 10 - Excellent. 12 out of 70 reviews" "
Rating 8 - Good. 15 out of 70 reviews" "
Rating 6 - Okay. 17 out of 70 reviews" "
Rating 4 - Poor. 14 out of 70 reviews" "
Rating 2 - Terrible. 12 out of 70 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
Going retro means more than paint on cinderblock and furniture bought as other hotels go out of business. It means art, it means shag rugs, it means memories of the past. They also charged me *six* deposits, almost caused a bank overdraft, I couldn't change hotels, the traffic at all hours was awful and you could hear it clearly in their rooms. Handicapped room was hardly sufficient, I felt trapped in miserable conditions plus there was no hotel restaurant anymore. There used to be. I had stayed there thirty-five years ago, I think the mattresses were the same ones. The only bright spot was the last who checked me out. I liked her. Not the gentleman who kept pacing all over and wouldn't listen to me when he was at the front desk.
Stayed 4 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Laura, We appreciate your detailed feedback and regret any inconvenience caused during your stay. Our team works hard to maintain a unique retro ambiance in line with our hotel's theme. Your comments regarding deposits and noise will be shared with the appropriate departments for review. We value your loyalty over the years and apologize for any dissatisfaction with the accommodations and facilities. Your kind words about our staff will be passed along for recognition. Thank you for taking the time to share your experience with us.

10/10 Excellent

Breigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Breigh,We are pleased to hear that you had a great stay with us! We strive to provide excellent service to all our guests and are thrilled to know you enjoyed your time at our property. If you have any further feedback or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.

8/10 Good

jim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything was fine. stayed there in the past. no difference, although i didn't know if the restaurant and bar were open. of course i never asked and it wasn't important.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello jim,Thank you for choosing to stay with us again. We appreciate your loyalty and are glad to hear that everything was satisfactory during your recent visit. Our restaurant and bar are open, but we apologize for any confusion regarding their availability. Please don't hesitate to reach out to us directly with any questions or concerns in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced for what it is. Staff in front not friendly; look annoyed when you check in. Roach crawling next to our bed within 5 min of us arriving and laying our things down.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We pride ourselves on providing excellent customer service, and we regret to hear that your interaction with our front desk staff was not up to our usual standards. Please know that we take pest control very seriously and have a strict protocol in place to address any issues promptly. We appreciate your bringing this to our attention, and we will address it with our team.

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Chad,Thank you for your review! We're thrilled that you had such a positive experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Edward

Travelled with group
It was okay.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Edward ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

6/10 Okay

Jose

Disliked: Property conditions & facilities
Last minute trip to Starved Rock
Room was ok, towels are old and hard, bed was a little musky. But, for one night was fine NO COFFEE MAKER!
Stayed 1 night in Oct 2023
Response from Manager on Oct 4, 2023
Hello Jose ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Eh, I have stayed worse...
The bar in the pictures is not open unless you are there for a wedding according to the guy who checked us in. The bar looks like it would be really cool too. The room was clean but the excess holes in the walls from screws and what not was odd. The biggest issue is the guy checking me in was less than pleasant.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Jason,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

hackney

Travelled with partner
Disliked: Amenities, property conditions & facilities
no coffee in room and out of regular coffee at office
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello hackney ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Tyler,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Eric

Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Eric,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

John

Stayed 1 night in Jun 2023
Response from Manager on Jul 20, 2023
Hello John,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the mid-century modern decor of the motel.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Roger,I’m happy you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 Poor

Ron

Business traveller
Disliked: Property conditions & facilities
room window dirty door didn't close properly card entry had no green light to let you know it unlocked and with traffic on road you could not hear it door seal loose paneling on walls coming loose unable to turn tall room lamp on or off had to unplug from wall
Stayed 2 nights in Mar 2023
Response from Manager on Mar 26, 2023
Hello Ron,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
We wished there was free breakfast with every night you stayed. Really liked how they cleaned and not go through your things and respected everything in your room. Also having a small coffee pot would be nice in each room. Again Also having at least 3 pillows on each queen size bed would make the beds little more comfortable.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 7, 2023
Hello Maria,Thank you for sharing your experience. We truly appreciate the insight regarding our bed and comments about our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope, never again. Back is still sore.
I reserved a single King. Upon arrival we checked in and went to the room, the key card would flash but not unlock the room. I went back to the office and was told to push the door harder or kick the bottom. So I did, eventually I was on my way back to the office and the clerk came out. He tried his card and it didn’t work either, finally realizing the lock was broken. We were then given a double full room, which I was fine with at this point. Could have discounted it at least though. Hot water ran for 20 mins and was only like warm, not really a great shower. Beds are literally a mattress on a frame with springs, at least I had two beds to choose from because 1 my back was hitting the cross bar. I wasn’t expecting a high class joint, but for $115 a night I feel like I should have at least had some comfort.
Stayed 1 night in Jan 2023
Response from Manager on Jan 23, 2023
Hello David, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just okay
T
Stayed 1 night in Nov 2022
Response from Manager on Nov 29, 2022
Hello Jessica,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crackhead room
After check in the room was nothing like what was pictured. It was clear to see that this room was used by a crack head. Blood on the curtains, paraphernalia track marks in the bathroom vanity. Duct tape keeping the curtain taped to the window frame. Broke. Outlet covers and exposed electrical wires. Drug resin in the bottom on the drawer on the side table. Poop stains on the sheets. Mold on the ceilings. We checked in and right back out in five minutes. And they are refusing a refund.
Stayed 2 nights in Sep 2022
Response from Manager on Oct 4, 2022
Hello Brenda,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me Florence i Get pit by some things, next morning i saw a little spider on the on the comforter.when I come back home is very later, next day the frist thing I want to the urgent care. The doctor said is definitely pit by something. This is the worst place we stay
Stayed 1 night in Aug 2022
Response from Manager on Sep 27, 2022
Hello Robert, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here!!!!
Long story. Did not stay the night. Horrible place. Owner refused to refund money even though we were in the room for only 10 minutes. We had safety concerns. Worse place ever!
Stayed 1 night in Aug 2022
Response from Manager on Oct 12, 2022
Hello Guest, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 Terrible

Lacey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STOP right here and look no further in the reviews. DO NOT EVEN CONSIDER this place. Move it along and find another option or grab a tent and go to Pleasant Springs Campground 10 min away. We checked in to this motel due to rainy conditions for camping - Expectations were very very low due to what we paid but WOW. We instantly saw by the surrounding & lobby & halls we had been massively misled by the photos. Bus loads of workers were being dropped off as we arrived and they were staying two men per room along with many long term tenants smoking cigs everywhere. And everything was dirty & falling apart - then the room. Oh the room, we walked in and didn’t even put our bags down and went & jumped in the car and got out of there! Called Expedia who called the hotel who refused to refund us. Called it as a loss and went and camped in the rain which was the cleaner & safer option. Don’t do it.
Stayed 1 night in Jul 2022
Response from Manager on Oct 12, 2022
Hello Lacey, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Manager on Oct 10, 2022
Hello Kimberly,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 Poor

Timothy N.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where to begin? We were put around the back in the corner in Room 111. Everyone else back there were long-term renters. A man sat in a chair next to our door smoking the entire night and next morning throwing his butts all over the ground in front of and around our door. He had a number of sketchy (presumably local) individuals stopping in and out of the room all evening. The TV didn't work in our room so we called the desk. A man immediately came by and somehow made the TV (which was missing its stand, BTW) work for a while. But when we left for a while and came back, the TV had shut off and no longer would turn on for us. The bathroom light and ceiling fan was missing its cover, and we were serenaded by maharachi music through another neighbor's walls for hours. The queen beds are like cots with metal framework, but fairly comfortable. No breakfast and no pool: the cost was $115. Save for the convenience to Streator Fest, there is absolutely no reason to stay here with a family.. The room was suitably clean.
Stayed 1 night in Jul 2022
Response from Manager on Sep 27, 2022
Hello Timothy N., I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

Noah

Travelled with pets, Travelled with group
Liked: Cleanliness
They try and put you in a smoking room if you have a pet. And be warned, the smoking rooms are bad. I was able to convince them to put me in a non smoking room, and they charged 30 bucks extra, rather than the standard 20.
Stayed 1 night in Jul 2022
Response from Manager on Sep 27, 2022
Hello Noah, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean. Ok bed & tv. They had soap, shampoo and conditioner but the dispensers did not work. Needed a thicker blanket.
Stayed 1 night in Jun 2022
Response from Manager on Sep 27, 2022
Hello John, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Sep 27, 2022
Dear Guest, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Winn

Stayed 1 night in Jun 2022
Response from Manager on Sep 27, 2022
Hello Winn, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

David

Stayed 1 night in May 2022
Response from Manager on Sep 27, 2022
Hello David,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 Terrible

Rodney

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump
Place is a dump. I have slept in better jails.
Stayed 1 night in May 2022
Response from Manager on Sep 28, 2022
Hello Rodney, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Darin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip.
Stayed 1 night in Apr 2022
Response from Manager on Sep 27, 2022
Hello Darin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Brian, Palm Springs

Disliked: Amenities, property conditions & facilities
So much potential to be a great property, but needs to be cared for and maintained properly
Stayed 2 nights in Mar 2022
Response from Manager on Sep 28, 2022
Hello Brian, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the surface this looks like a nice place. When we went to check in there was a phone at the desk that you had to call the person to come to the front desk. We checked in and went to our room…..and it was crawling with some sort of fruit fly type bugs. We immediately checked out.
Stayed 1 night in Mar 2022
Response from Manager on Sep 28, 2022
Hello Christopher, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient!
Stayed 1 night in Oct 2021
Response from Manager on Sep 27, 2022
Dear Guest,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the old record player in the office and the very clean room the dislike is the snow near the rooms
Stayed 1 night in Jan 2022
Response from Manager on Sep 28, 2022
Hello Mary, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
like the pool table and games but was told new years eve had to leave cause of a party to bright around the huge window and the door leaked air
Stayed 2 nights in Dec 2021
Response from Manager on Sep 28, 2022
Hello Ivan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The employees were friendly and helpful since we had never been there. Room was nice and the bed was comfy!
Stayed 1 night in Nov 2021

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro motel
Jacuzzi tub but no shower. Good looking retro room. Comfortable bed.
Stayed 1 night in Aug 2021

4/10 Poor

Robin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Unexpected fun
Room was a bit rough. Broken spring in the bed that creaked and groaned with every subtle move. Table lamp had cord wrapped around it because there was no place to plug it in. Front of dresser drawers fell off in our hands. But, it did have a mini fridge, microwave, updated sink, and shampoo and soap. Ladies at the front were very pleasant and helpful. The bartender had a great personality and was also very helpful. A few slot machines in the bar. We got to view a ridiculously amazing wresting event, in their event room, through the glass windows in the bar. We came to visit Starved Rock State Park. We needed a place to sleep and get clean. That's what we got. We would go back.
Stayed 1 night in Aug 2021
Response from agm on Aug 19, 2021
we are sorry for any inconvenience this may have caused you we will try our best to fix issues reported and we hope to see you back again soon we are glad you had a good time at our event.

2/10 Terrible

Erin

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Stay!
Dead bugs on the floor. Dirty footprint on the tub floor. Had 4 people in room only 2 bath towels. Requested more and never given.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New interiors. Clean and pleasant. Beds comfortable. Shower strong. Fridge and microwave. We didn’t use the tv but it was big screen.
Stayed 1 night in Jul 2021

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starved Rock Motor Inn
Hotel Manager is the best!
Stayed 4 nights in Jul 2021
Response from agm on Jul 20, 2021
Thank you for your review greatly appreciated hope to see you again soon!

8/10 Good

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from agm on Jul 20, 2021
thank you for the review hope to see you again soon.

8/10 Good

Joshua CM

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from agm on Jul 20, 2021
Thank you for the review and we hope to have you here with us again!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The only area that was nice was the event area. I would not recommend this place. I had reserved an accessible room. I was extremely disappointed.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Loud music coming from a bar or something when we entered the office. The front desk worker was nice but more worried about the toner in the printer than being attentive to the customer. The ROOM where we had to go to get ice was disgusting. The bed was basically a king sized metal cot with a very hard mattress on it. We only received one washcloth for 3 days. The front desk person gave my husband 2 floor towels instead of washcloths. He could barely speak English. The ones we received the day before appeared stained. The traffic noise was very loud and there were several spiderwebs underneath the chair and other other furniture. However the lighting made it difficult to see if the room was clean or not. 2 lamps were the only lighting in the room. There was a hole burned in the very light spread on the bed. No extra blankets available! This could be a nice place with some renovation, cleaning, painting, and better attention to service. I realize the price we paid was cheap but it was the only other choice we had in Streator. We had a 99th birthday party for our Aunt and there were no rooms available at the AmericInn and the Relax Inn looked worse than the one we chose. We drove from Alabama and were exhausted when we arrived and needed a hotel nearby, not to have to drive back and forth to Ottowa. Needs new management that could make this a nice family hotel.
Stayed 3 nights in Jul 2021

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from agm on Jul 20, 2021
Thank you for your review we hope to see you back soon

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
This is definitely a no frills motel. The customer service was great and bar was very cool! The room is basic, the sheets were clean, but the bathroom was not.
Stayed 1 night in Jun 2021